Rated 2 out of 5 by Annette5 Below Expectations
First let me begin with we are not complainers however I feel as if these issues need to be addressed. - I had called a week a head of arrival and requested a low floor room. Upon arrival we were told our room was on the 10th floor~out of 11!
Second, the bathrooms of these new renovated rooms are extremely small and do not offer towel bars except in the shower itself. We also only received 3 bath towels, 2 hand towels and no wash clothes the first day. I asked the housekeeper if we could have more of each to only get 4 bath towels, 3 hand towels and 2 wash clothes the next day. I found a storage room located close to our room that was unlocked and helped myself to the towels there after. Next, the pool area is not what you will get that is shown on the web site it is a small pool with a fountain in the middle and no pool side cabana except a bar off to the side. If this is something that changed after the fact of the renovation than a change should be made to the website (which is easy to do) so that it does not mislead others with false advertising. Speaking of the pool, we watched several people that had brought coolers and snacks to the area be told that they were not allowed to bring those to the pool and if they wanted a drink or snack they needed to purchase them from the hotel's bar. I have never experienced this before as most people do indeed expect to bring drinks and snacks to a hotel pool while on vacation. As long as there is no glass I see no problem allowing people to do so. It did not seem to be an issue with keeping the poolside clean as I had stated before they were all told that if they wanted snacks, food or drinks they needed to purchase them from the hotel cabana. This alone makes me not want to return to this hotel for I think such a rule is ludicrous. I also noticed a very bad smell coming in the doors from the beach located outside the elevators each day. Lastly, the wait for the elevator is extremely long and slow so be prepared for that issue as well. The only thing good I can say with our stay is the bed's are extremely comfortable, the staff for the most part (other than the poolside bar/cabana people) are helpful and nice, and the location of the hotel is good.
July 23, 2012
Rated 5 out of 5 by TomD65 Clean Family Fun
Perfect level of comfort and amenities for both the kids and the parents. Food was very good and extremely reasonably priced. The jets take a little getting used to but, its and honor to witness them doing their thing. My family has already asked to go back.
August 18, 2014
Rated 5 out of 5 by Macdad16 The hotel has great beach locations
We really enjoyed our stay at the Sheraton, since it's pet friendly. Very clean and fun to stay. I will come back to the Sheraton in Virginia Beach, Va.
August 24, 2014
Rated 4 out of 5 by Else73 The comfortable Beds are the Hotels greates features.
The staff of the Hotel is very friendly and willing to help. We enjoyed the size of the room but not the location. We looked forward to ocean front and received a corner room Ocean view above the noicy airconditioners. Having booked our oceanfront room month in advance, we did not expect that and were very disappointed.
We also did not realize that there was complementary coffee ofered in the Lobby. No one pointed that out at check in or later. The coffeemaker in the room was not satisfactory for 3 people.
September 19, 2012
Rated 5 out of 5 by lonie12 A wonderful time
This hotel is located at the end of the boardwalk which is less crowded. It is a short walk to everything
August 25, 2014
Rated 2 out of 5 by Scout remodeling, but not told when reserv. being made
if we had known that we could not get type of rm requested due to remodeling project we would hv stayed at Westin. We were told all that was left was partial view, twin beds, we asked if we could pay for upgrade, & told nothing avail, even tho many rms seemed empty that eve.. Water in bath was a trickle, Had to go out front entrance to get to beach, work in back., Front entry needed paint, dirty.Dishes not cleared after breakfast or dinner for more than 1 hr. Suppose to stay 2 days, left after 1.
May 10, 2012
Rated 4 out of 5 by Traci3256 Nice hotel and good location!
We really enjoyed our most recent stay at the Sheraton. Rooms were super comfy and clean. Maid service checked in to see if we needed any supplies. Beach access was a little difficult because of construction. Beware of the pool/hot tub; heavily chlorinated. It bleached out 4 of our swimsuits, after the 2nd day of going and we realized it and I wouldn't let my daughter go back. It turned a black swimsuit brown. Not sure if it was just during our stay but I would double check before entering.
May 7, 2012
Rated 5 out of 5 by Sassy73 Absolutely Amazing
This was a short weekend away for the kids spring break. This hotel is absolutely amazing! Whatever you need is at your fingertips. The hotel staff was great from the beginning to the end. One of the hotel front desk attendants Marcus went over and beyond to accommodate us after their system went down. When we arrived, we could not check in for about an hour and Marcus made sure we were comfortable and got what we needed until the system was back up and we could check into our room.
Lastly, I did not bring my doggie, but I was very sad that I didn't. I have NEVER been to a hotel that was so pet friendly. The pets were everywhere, but the cleanliness or the atmosphere was not affected in anyway - only enhanced.
I would recommend this hotel for any occasion and cannot wait to return! My Family loved it!!!
April 7, 2014
Rated 5 out of 5 by Kimnova Fun on the beach
Perfect location near the end of the boardwalk. Extremely convenient to the beach. The staff is super friendly and responsive. This is the second year that we have stayed here in August. We will be back again.
August 13, 2014
Rated 5 out of 5 by HenryC Great staff and good food!
I stayed at the Virginia Beach Sheraton hotel with my family from July 18-23 and I had the most wonderful time. We have been coming to this hotel for last 3 years and this hotel not only transformed to more modern facility, but the staff are wonderful. All the staff were very friendly and helpful throughout our staff. The new happy hour menus were great and with a great staff, we kept ordering oysters, chicken wings and local beers at the beach side restaurant and wine and fish taco at the main lobby bar. Please send my compliment to the entire staff and to the general manager for making the hotel vary family friendly hotel.
Some guests were complaining about having only 2 elevators at the hotel. Well, that’s what stairs are for. Our room was on the 9th floor, but we didn’t mind walking up time-to-time to get exercise!
July 24, 2012
Rated 3 out of 5 by Krandolph Evening staff was wonderful
The evening staff and the gentleman in the resturant at breakfast was very nice and helpful. As for the stinky room that reminded me of the super roach motel I stayed in when I was young and dumb could have had some hot water and the carpet could have been cleaned. The evening staff should be the main staff because they cared and tried to be more helpful. Beautiful surroundings of the Ocen and the beach. I EXSPECT more from a Sheraton than what I received.
January 26, 2012
Rated 5 out of 5 by RoxyPA Beyond Our Expectations
Our stay was in the last week of June and the Sheraton and staff were above and beyond our expectations. We booked sight unseen so we weren't sure we would like the location. We were pleasantly surprised when we arrived and it just got better as the week went on. We had a king oceanfront room and it was spacious and clean. Staff was very friendly and, if you needed something, you didn't have to wait very long for assistance. One small negative was that they charged .50 cents for a local phone call which I thought unusual considering the high caliber of their services. I had to call a local number and got 4 busy signals before I reached someone and was charged $2.50 just to make one call. When I enquired at the desk, they just told me that was their policy. Otherwise, my husband and I loved our stay and would definitely go back again.
July 20, 2013
Rated 1 out of 5 by max7777 Zero privacy Ocean/Poolview rooms
We came to Virginia beach for my daughters birthday but were really upset when we saw our oceanview/poolview room.Seriously, if I paid for oceanview should I not even be able to open the windows without everyone on the pool getting a full view of the room? We ended up keeping the room curtains/blinds closed 100% of the time and really felt claustrophobic. Upon check-in the staff said "its not that bad" and offered free starpoints.
August 3, 2013
Rated 4 out of 5 by LorettaH2 Nice but has shady restaurant staff
The hotel was nicely furnished but room was a bit smaller than what I'm used to. Causing us to feel a little cramped, especially the bathroom. The front desk staff was superb and the staff that you met on elevators or in the hallway were all very pleasant and willing to assist if needed. However we had a very bad experience with the Cabanas bartender Samantha. She overcharged us by $20.00 when we paid with cash. She gave us no receipt and when I went back to another bartender to double check the price, she confirmed we were overcharged. It was brought to the attention of Jennifer , the manager of the restaurants, by the front desk personnel. Jennifer was not only unwilling to assist and but was extremely rude and condescending. Until the staffing in this hotel restaurant area is changed, I will consider using another facility in the area on my next visit.
August 27, 2013
Rated 2 out of 5 by Helen1957 Needs some fine-tuning
Bathrooms were so small and poorly planned that you had to stand in the corner by the tub to shut the bathroom door. No tissue in box, 1 piece of paper on the bent up note pad, mirrors and sliding door filthy. Toilet ran and ran and had to jiggle the handle. Had problems with the TV remote and front desk girl said "just use the arrows, I have no idea" (never offering to send assistance). Probably wouldn't stay here again.
March 10, 2014
Rated 4 out of 5 by fishlady318 Enjoyed the stay
First time traveling with my dog and we had a great time at this hotel. Staff were very nice and rooms were clean. We loved being close to the boardwalk and beach. The only issue was the construction throughout the hotel. Workers in the hallway upset the dog. They were replacing the grass around the hotel with new sod so it was a challenge to find a potty spot close. This was particularly an issue after dark when I didn't want to walk far. And, there were a ton of workers in the way to get out to the boardwalk/beach. All in all, I hope this was an isolated situation and will try the hotel again in the future.
May 29, 2012
Rated 5 out of 5 by JuneFAM12 An Awesome Week
My family (That include 2 teenagers) had an excellent time in Virginia Beach thanks to the staff at the Sheraton. This started each day with a great cup of coffe, followed by a very reasonably priced buffet. Then off to the pool or beach that were very well maintained. The renovations to the hotel were done very professionally and upscale. I also heavily recommend the frozen drinks from the Cabana.
July 3, 2012
Rated 4 out of 5 by Eddie66 Excellent reno since summer 2011.
June 2011 one week stay was okay but not good. With all of the renovation and upgrades in the pool area, rooms, bathrooms, decor we had a wonderful stay this June 2012. Upon arrival we were granted oceanfront upon request. The staff was extremely accomodating all week long. We will be back soon. We have gifted a stay this Aug for a young couple close to us. Thank You for a great beach vacation.
July 10, 2012
Rated 3 out of 5 by Mimi89 There is the good and then there is the bad.
When I first arrived, the hotel did not look as good as I had thought it would from the pictures online. I was more disappointed to find out that the hotel was under renovation, and one of the key features of the hotel (outdoor pool) was being remodeled. I wish this was mentioned somewhere on their website. The staff was very friendly and very efficient upon check in, it took it no longer than a couple of minutes to get our room keys and our bags in the door. The bathroom could use some updating, it is more standard than what I thought a Sheraton hotel would offer. Speaking of things they should offer at no additional costs, the Wi-Fi was an additional fee, but that wasn't too much of a problem because they do have a complimentary computer station on the main floor for guests. They also do not offer complimentary breakfast with the room. I hope I can stay here again once renovations are finished.
May 15, 2012
Rated 1 out of 5 by Dave123 BAD SERVICE
Absolutely horrible service.
Coffee maker broken, phone not working, front desk messed up our 4 pm late check out. Service lady came to replace the broken coffee maker with a dirty one. When I mentioned the caked on stuff inside the machine, she used spray cleaner to spray it down before wiping it clean. Called the service desk and asked to speak to the manager, she told us to go to the restaurant to get hot water. My expectation would have been an apology, make sure the staff doesn't use cleaning chemicals on food prep items, and them make to the call herself to get the hot water delivered to our room.
Front desk forgot to record our 4 pm late check out. Got put on hold and had to explain my situation 2 times before I was offered a 2 pm late check out.
Only positive was the great bellman that helped us with our baggage.
Do you even care about customer service or customer loyalty? We love Virginia Beach and will come back several times each year. Why should we stay here again? Our friends stayed at a nearby hotel and they had no complaints... the rooms were larger, and they offered a great buffet breakfast.
May 29, 2012
Rated 4 out of 5 by REALTOR5459 Nice hotel
The staff at Starwood hotels have always been nice and helpful---no difference here. We had a king suite, ocean front, that was very nice. The ONLY thing that I would have a complaint about is the bathroom. The ceiling above the tub/shower is peeling off. The toilet paper holder was loose so the TP kept falling off. Also, no towel bar, so there was really no where to hang our towel to be in easy reach. All minor things...but definitely need to be fixed.
October 10, 2014
Rated 5 out of 5 by Greg5 Awesome Stay! - My review from yelp right after our Stay
The Hotel and Staff has surpassed our expectations. Everything has been spot on and service has been really good. Visiting on our anniversary from Philadelphia, it has been a true get away. Located in a peaceful section of VB and right at the beginning of all the shops on Atlantic ave.. We will be back, no doubt!
May 22, 2014
Rated 3 out of 5 by hcreek late check in
arrived at 350 pm for a 400 check in. room was not ready and was told a 15 minute wait was needed. at 430 room was still not ready. at 502 ready for check in. if you don't have the help then fix it.do not have 20 people waiting in the lobby for something you promised but can not provide. it starts the whole vacation off at a negative.
August 17, 2012
Rated 3 out of 5 by Jay850 Needs improvement on service
We had a great view (ocean front) but the room never got vacuumed or dusted in our 4 night stay and on Friday one of the shower towels was dirty with some black stains on it. Basement floor stinks really badly, no clue though as why.
Staff is very friendly/helpful and location is great compared to other hotels.
No breakfast for Gold SPG.
August 1, 2012
Rated 4 out of 5 by PeterVA Hotel need some improvements
1) The outdoor pool was dirty and had some disgusting odor in the air.
2) The room lacked some fundamental items such as towel racks, full size mirror, and toilet paper dispenser.
3) The staff was overall good, however, I didn't get any recognition for being a Gold SPG member.
4) The hotel overall was good -- and we enjoyed it.
August 3, 2012
Rated 4 out of 5 by MinnesotaMom Right on the beach!
This hotel is located in the right place! I would recommend this hotel to everyone. We had great walks at night on the boardwalk and there are some great places to eat on the street that the hotel is on. We just parked the car in your lot and walked everywhere. We had a great time! Can't wait to come back!
August 5, 2012
Rated 3 out of 5 by ABBR overall review
The outdoor pool was very small. The cocktails were very expensive and watered down. Moxt of the bartenders were not very nice and acted like they were bothered when I ordered a drink. The cleanning crew wold come very early when we were still in bed and when we asked them to come back they came very late.
July 27, 2012
Rated 5 out of 5 by rick77 Complimentary coffee
I have been coming to your hotel for the last 19 years. Last year I was a little upset that I had to pay $3.00 for a cup of coffee in the morning where in the past it was free. I will be coming back this year in July and I hope my morning coffee will be complementary.
April 3, 2014
Rated 5 out of 5 by Ferris13 Good Rooms/Facilities
The room was very spacious. The bathroom was a bit small.
It was difficult to set the room temperature.
The meeting room temperature was very cold but the rooms were spacious and great to use for conferences.
The view from the meeting area is spectacular!!!
April 14, 2014
Rated 5 out of 5 by drjpccm Almost a Perfect Stay!
Had a wonderful week, with only 1 complaint, and even that is minor: we were in a 2-bed room, and the spaces under the beds were absolutely filthy. Once in a while, the beds should be moved and the carpet vacuumed. Betcha that bottle cap (beer bottle?) is still under our bed!
July 30, 2013