Sheraton Providence Airport Hotel

  • 1850 Post Road
  • Warwick,
  • Rhode Island
  • 02886
  • USA
  • Landkarte

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Altersvoraussetzung

Das Mindestalter für die Reservierung eines Zimmers und die Registrierung beträgt 21 Jahre. Ein Lichtbildausweis muss vorgelegt werden.

Rated 4 out of 5 by 253 reviewers.
Rated 5 out of 5 by The Hotel's Customer Service This hotel's customer service was excellent. Every staff person met upon entering building greeted me with a friendly smile and asked if they could assist. I was on a business trip and my companies corp card did not finalize the payment. The Guest Service Assistance and the Assistant Manager on duty followed up with my company and took the worries out of my hand to pay the hotel charges. What great customer service. August 13, 2014
Rated 5 out of 5 by Staff Responsiveness I remain very impressed with the way every staff member, administration, desk staff , cleaning people, etc greet you in the halls and service areas. It is refreshing and makes one feel welcomed . I had occasion to go to the front desk and "mini store " area to try and get my wife a shower cap. I looked for a few minutes but couldn't see one when a very nice lady at the desk asked if she could help . I told her what I needed and after a quick smile she produced 2 shower caps from behind the desk. What service ! Thanks for having such wonderful staff. It makes a difference ! May 27, 2014
Rated 5 out of 5 by Great People I have been re-assigned to a new sales territory back in August of 2011 and I chose this Hotel for its great location And having stayed there several times before. I stay practically every other week, and the Staff did not take long to recognize me and call me by name. Olga at the Front desk could not be more welcoming and helpful, the Club lounge staff both morning and evening are just lovely people, engaging and helpful. They take an interest in how my day is starting and ending. Starwood Brands are all quite nice in there physical appearance but it is the people that bring me back. February 26, 2012
Rated 5 out of 5 by Thank you so much for being there Hi Robert, You Hotel was incredible. The front desk staff went out of there way to make sure everyone was accommodated very well. It was greatly appreciated that during a time when no one was thinking one hundred percent straight (funeral) we could rely on such a professional staff to take care of our housing needs on such short notice. We thank everyone for their outstanding efforts and especially Michael who clearly went the extra mile on our behalf and on behalf of our group. July 29, 2014
Rated 3 out of 5 by Providence Hotel room was fine. Room had resources for business needs. I arrived late in the evening. In the morning I turned on the TV to catch News and World events. Tv did not function properly and no channels were available. Turn on to blank creen: controller would not allow movement to menu or other options. I advised the clerk of TV defect and he made a note for maintennce team to checkout. TV is not a critical item for myself. August 7, 2014
Rated 3 out of 5 by Nice hotel, but out-of-control kids on the executive level My flight was cancelled and I ended up staying here one night. I was surprised how nice it was, and the staff were terrific. I stayed on the executive level, which comes with some nice perks, including a special lounge with substantial eats. However, also on the floor were a bunch of wild children who were allowed to run and scream down the hallways for hours into the night. Obviously they have really inconsiderate parents, but I don't understand why the hotel placed families with children on the same floor as executives who are trying to work and/or rest. It seems like bad planning, and the staff never addressed the children's behavior, even though the hotel's employees were on the same floor working in the lounge. May 14, 2014
Rated 2 out of 5 by Needs better housekeeping, maintenance Front desk staff was good, helpful. BUT i had issues w/ room, stayed 2 nights for work. Both phones in rm did not work, dead, not fixed during stay. Housekeeping is lazy - room not clean at check in, water left in ice bucket, no plastic bag, during stay the towels, toilet paper, coffee cups not replenished. Room door rubs bad on jamb, doesnt close or open w/o force. This hotel needs a remodel. RM 223 is subject room. August 7, 2014
Rated 3 out of 5 by smoke alarm Starting with the positive... the staff were extremely friendly upon check in and went out of their way to point out the amentities. My challenge was the door to my room didnt seem to lock as securely as I would like and as a female travelling alone that doesnt feel great. There was a chirping sound outside my room that sounded like a smoke detector that needed a new battery. I did call the front desk and they said they would sent their maintenance guy up, well the chirping was still going on when I checked out the next day. It was very distracting and kept me up all night. February 26, 2014
Rated 5 out of 5 by Perfect for air travelers This Sheraton is located next to the Providence, RI airport, however I didn't hear any aircraft noise at all during my stay. I appreciated the convenient shuttle service to both the airline terminal and the general aviation sides of the airport. The hotel staff was extremely accommodating in every way and seemed to genuinely enjoy making my stay pleasant. Perhaps the best recommendation I can give is that I intend to stay there again on my next visit to Providence. July 26, 2014
Rated 5 out of 5 by Quite respite, near airport. Easy to find. The most wonderful front staff of any Sheraton. Always smiling and joking with guests. The rooms were clean, everything worked and despite being near the airport, I never heard a plane. The restaurant service was in need of some training and refinement but the food was good. August 14, 2014
Rated 1 out of 5 by dissatisfied i am a gold card member and they charged me 10 dollars to rent a fridge to cool my daughter's formula. Very disappointed. I had to wait 2 hours for a fridge. March 16, 2013
Rated 5 out of 5 by Very Helpful Staff A Great Hotel but an even Greater Staff. When they say they aim to please....they go way beyond. August 18, 2014
Rated 5 out of 5 by What the SPG experience should be This hotel is one of a small few that I've actually stayed in which lives up to the spirit and intent of the SPG program. If all SPG properties imitated the Sheraton Providence, membership in the program would actually be valuable and what someone envisioned it to be. Though fairly typical of Sheratons in its design, furnishings, amenities (which are nice and well cared for), services etc., what separates this Sheraton is it's staff. From the housekeeping to the front desk, to the airport shuttle drivers, they were consistently friendly, genuine, took pride in their work (just b/c they cared and not b/c they appeared to want a tip or recognition), and they went above and beyond in their service, such as offering multiple SPG amenities like a room upgrade and free internet with bonus SPG points even though I'm Gold w/ SPG not Platinum. Best of all, rates and point redemptions are incredibly affordable at this hotel, making it a great value. I almost hate to broadcast such praise b/c I feel like the rates would be sure to change drastically, taking away some of its luster. I wish I could remember names of staff, but most important is to realize that the team is solid from top to bottom, and the experience is what SPG was intended to be as a reward for brand loyalty. SPG and Sheraton would be wise to influence their other properties to mimic the Sheraton Providence Airport. In doing so, they would undoubtedly improve the success of their brand and improve long term SPG loyalty. August 22, 2014
Rated 5 out of 5 by Great stay at Sheraton Providence The check in, room and check out staff were , courteous and caring. As I was waiting in line to be checked in one of the staff members brought me a cold glass of cucumber infused water. It was really refreshing. That was a great display of hospitality, very much appreciated after an eight hour long car drive. August 5, 2014
Rated 4 out of 5 by Club Lounge I feel compelled to write a review about Alex from the Warwick Sheraton from the Club Lounge. If you have been at this hotel you would know him as he is the most genuine caring person I have seen in the concierge lounge. Thank you for having such quality employees! August 5, 2014
Rated 5 out of 5 by AWESOME!!! I have never experienced such a hospitable hotel. The staff was truly amazing and the welcome I recieved was like no other. August 11, 2014
Rated 2 out of 5 by Fell down on promises Arrived at midnight and hotel very full. Had two rooms booked club floor. Also booked and paid for two adult cots on for each room. Got to room no cots. Called down said they send them up. Guy showed up with only one said it was the last one. Brings a sheet BUT NO BLANKET OR PILLOWS. Makes no suggestion of a fix and basically runs out the door. Kind of ruined the stay. Broken promises. Very disappointed. Tour suppose to do better and you owe me something to make it up. June 29, 2014
Rated 4 out of 5 by Location to Airport Rental Car Drop Off This hotel is very close to gas station and the airport rental car drop off (only a few blocks away) without any hassle. BIG PLUS! However, other than a good restaurant inside the hotel, restaurants et al are not within the short walking distance. This clean hotel looks old and needs new facelift! Room is very good. However, for my wife's severe vision impairment and NIGHT blindness, there were several dark spots in room so maid provided several extra lamps which were VERY HELPFUL. Food in inside hotel restaurant is excellent. Thank you July 28, 2012
Rated 5 out of 5 by excellent hotel hotel was clean, nice pool and workout area. Got a good night's sleep. August 9, 2014
Rated 3 out of 5 by I had a reasonably good stay Staff was very attentive and friendly. Fitness room is excellent. Nice club room on the 5th floor. Meeting facilities are fairly good. Rooms need more electrical outlets and better carpet. The HVAC unit in the room is kind of noisy and impacted my sleep. Sound insulation is also not the best. July 26, 2014
Rated 4 out of 5 by Better than expected In a smaller major city, at the airport one expects some let down. This hotel's staff more than makes up for the not yet upgraded rooms, furniture & fixtures that Sheraton is performing throughout the line. 5-8 years ago, most of the established Sheratons were showing their age, but the new renovations are jut great. This hotel is in process (Work area, restaurant/bar are upgraded), rooms are still a little in need of an update. The staff is one of the most cheerful I have encountered. I stayed multiple nights, so the staff was consistent. Not only close to airport, off I-95 it is a generally convenient location, it is appreciated to have a more budget priced place to just "hang your hat " and sleep sometimes. There were many obviously regular customers in the Club. October 23, 2013
Rated 5 out of 5 by Love it I took my family and it was wonderful, the front desk was great, they are very nice and friendly, the staff was great, everything you need in a hotel is there, you could see the planes, the pool was great, the gym was great, the food was great. My family and i had a real good time at this hotel and everything fun is couple minutes away. I will do it again soon. My daughter forgot her G-Shack watch and the next day i called and house keeping already had it at the front desk for us to pick up, honest people. Love it. February 19, 2013
Rated 5 out of 5 by nice clean room We arrived late at night and left at 4 am. so did not use any thing but the bed and room. both those were excellent. August 2, 2014
Rated 3 out of 5 by Convenient locations and nice staff, but... If you are flying in or out of Providence, this hotel is in a very convenient location - close to the airport with easy access to I-95 and downtown. The staff is very nice and helpful and they have a nice fitness facility. But, the rooms are a bit dated, worn out, and not up to average SPG standards. Food in the restaurant is quite mediocre. If you do eat there, don't bother ordering a salad: I've tried three and always gotten wilted, warm lettuce that didn't look fresh even though the price was quite high. December 20, 2012
Rated 3 out of 5 by Hotel needs renovation Despite friendly and responsive staff, I wouldn't recommend this hotel, because it's facilities leave it's guests with the impression of outworn devices. (elevators, dirty windows) July 28, 2014
Rated 5 out of 5 by Hotel Great But Staff Surpassed All We had a terrific stay at the hotel. It was very clean, our room was ready when we arrived and the food in the restaurant was great, but I have to say the best part of the stay was the outstanding staff at the hotel. From arrival we were warmly greeted and taken care of, staff members passing in the hallway had warm smiles and hellos, the maid service were wonderful and very accommodating. It was a really great stay and we would highly recommend the hotel and will definitely stay again. Thank you!!! August 26, 2013
Rated 3 out of 5 by Hotel was fine; clean. Hotel is older, but has been remodeled. I had no issues. August 1, 2014
Rated 4 out of 5 by Nice surprise Checked-in around 6pm and extremely tired from driving up from NJ. Was upgraded to club level but we had to meet family for dinner at 6:30. Room was as expected, clean and quiet. Only thing I didn't like was the toilet; it had like a gray unsightly stain in the bowl. The manager at check-in is very sweet (don't remember her name but she's from California) and they had lemon water and fruit at check-in; very refreshing. The next a.m. we had breakfast and it was pretty good. Thanks for the upgrade. August 24, 2012
Rated 3 out of 5 by Terrible stay Jessica at the front desk was amazing, however the rest of the staff was not. Breakfast attendants were terrible the two girls that work the morning shift I don't know their names were terrible. There were no bowls or plates and it was not at all busy . The girls were practically hiding in the back of the kitchen I had to almost walk in the back for plates. The dinner was terrible also there was one server for breakfast and he also doing room service. I waited more than an hour for my food and when it came his excuse was he the only one and there was a flight canceled so that's why he was so busy. There were only two other people in the restaurant besides me and they were also very upset. I have never seen such terrible service. If it weren't for Jessica I would never return to this property. September 26, 2013
Rated 1 out of 5 by I will not stay here again!!!!!! I am an out of town businessman, who owns his own business, and travels at least 1 week of every month to RI. I've stayed at many of the other hotels in the area, based on special offers, but this hotel was one of the worst. My list of problems during my 1 week stay: TV channels did not work during the whole week, instead of having FOX news channel in the room, it was replaced with R TV, the Russian channel, however, FOX news does play in the lobby, on Tuesday, the maid never cleaned my room, my breakfast in the dining room, included toast that was as hard as a rock, the ice maker on the third floor does not work, just provides watery ice or none at all, the room door has a large space around the edge that you can see thru, to the hallway. This hotel, by no way, provides the comfort of home!!!!! August 23, 2012
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