Sheraton Pentagon City Hotel

  • 900 South Orme Street
  • Arlington,
  • Virginia
  • 22204
  • United States
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Rated 3.9 out of 5 by 224 reviewers.
Rated 3 out of 5 by Not Told Pool Closed The rooms and staff were very good. However, I was attending a conference for 4 days and I selected this hotel rather than the conference hotel (or any of the hotels nearby) because I wanted to use the pool each day. However, the pool was closed. September 14, 2012
Rated 3 out of 5 by Recent Stay I might recommend this hotel but with a caution. The front desk was very disorganized. I had to call twice to get my TV fixed. But special mention to employees Jason who helped me at guest services (no concierge) and Gregg, shuttle driver. September 28, 2012
Rated 3 out of 5 by Average Starwood Property Bed was not the picture of comfort compared to other Starwood properties. Additionally, more and more hotels are allowing guests to plug in additional inputs (Apple TV, gaming systems) into the televisions. This hotel does not have that. June 24, 2012
Rated 2 out of 5 by Rude Front Desk and Dated Decor During my checkin expereience Lamar was very rude and disrespectful to me and his fellow peer. Being a Plantium member I am entitlted to an upgrade including Club Level and Suites. Lamar intruded upon the conversation I was having with the gentleman checking me in and bluntly told me there were no suites available for my 3 night stay. The gentleman who was orginally checked me had confirmed there were suites available. Lamar explained to me that my only upgrade was a Club Level room which really has no difference than any other room. According to the spg app as a Platinum guest I am entitled to Club Level Access and a Suite. I think Lamar needs to understand first not to be rude and intrusive to his fellow teammates and secondly not to guest of the property. The hotel is also dated the rooms need to be upgraded to same level as other Sheratons. My stay in New Orleans and NYC was much better than this property. Also I ordered room service one night, in which I ordered a burger to be cooked medium and it came back well. The beef lacked flavor and substance. January 23, 2013
Rated 1 out of 5 by This hotel should have better customer service 1- we ask for coffee at night, we get next mornining, 2- Room service knoked at the door early because she want to clean 3 - No free internet they charge $12.50 for each devise 4- They charge $22.50 for car parking February 24, 2013
Rated 1 out of 5 by Don't stay here! The pool was closed all 5 days of stay and we were not given another place to go. We were told the day before so there was no time to book somewhere else. Men working outside windows all day. February 14, 2012
Rated 2 out of 5 by avoid this place Room was not made up for 2 of the days of our stay..We requested linens which were not brought up so we had to go down to front desk to get it taken care of.Hotel restaurant has poor service October 7, 2012
Rated 1 out of 5 by Disappointed Needed to change rooms 3x due to mildew like odor and electrical, phone and plumbing problems. Very disappointed in hotel's slow responsiveness and the lack of maintenance overall. December 12, 2012
Rated 5 out of 5 by Thanks. Your staff was friendly and helpful. From check in through check out we appreciated the way that you and your staff helped to make our stay enjoyable. Thank you. Mr. Gallagher February 18, 2013
Rated 5 out of 5 by Stay duiring NDP's The Summons Became friends with the cheff, the girl at the reception desk, operations manager. All went the extra mile to bless me as I took part in NDP's The Summons. October 8, 2012
Rated 5 out of 5 by Outstanding service During hurricane Sandy, the hotel provided the most wonderful service and support to our event. The service was so great that no one was inconvenienced. November 1, 2012
Rated 5 out of 5 by MCM 2012 Great location to stay for the MCM. Friendly, helpful staff! We used the shuttle to the Metro every day and it made it so easy to get around town. November 1, 2012
Rated 4 out of 5 by Friendly staffs and clean room Overall I have a good experience with this hotel. The hotel has everything I needed during my stayed, it has heated pool, gym and good breakfast. January 3, 2013
Rated 4 out of 5 by Great location, lousy outlets The location was central however parking was expensive. The outlets were also loose therefore preventing any chargers from staying in. January 7, 2013
Rated 1 out of 5 by Below Expectation The service at the hotel was well below my expectation. Basic amenities were not included. It was a disappointing experience. October 19, 2012
Rated 5 out of 5 by Evacuation Emergency lights are needed in the rooms. We had a 2 AM evacuation and no lights in the room. September 27, 2012
Rated 2 out of 5 by Complaints Car had water damage in garage. TV volume could barely hear, reported, nothing done. October 7, 2012
Rated 5 out of 5 by Hotel has great features The hotel met our needs in every way. Staff was superb! Great location. September 28, 2012
Rated 3 out of 5 by TO MUCH REPAIR REMODELING NO POOL TV NOT WORKING PROPERLY NO REFRIDGERATOR MEDICAL USE August 1, 2012
Rated 5 out of 5 by Clean & Friendly Everyone one helpful and friendly and the room was spotless. November 29, 2011
Rated 5 out of 5 by X Room was great, service was great, but TV didn't work January 25, 2013
Rated 5 out of 5 by Excellent Staff & Amenities Staff met all my needs. room was excellent September 26, 2012
Rated 3 out of 5 by Disappointing Stay I have stayed at Sheratons around the US for over eight years now. I have never been more disappointed. There were a few problems. One, finding my reservation took ten minutes to find, and I did not get a warm reception. Secondly, I had a key that didn't work, so it was hard to get into the 24 hr gym. Yes, 24 hrs but it was locked. I understand renovations, but no explanation on why there were no clean towels for the workout. The scariest thing was thing was with my credit card "incidents". My card was charged fifty dollars when I checked in for incidentals. I have never heard of a Sheraton precharging. I was settling in for my meeting the next morning, and I read an email alert from my credit card company. It came in at 2:06 am. I was charged $74.06 by the hotel. When I went to ask the front desk, they stated it was for room service. My room service bill was less than $20 for the previous night. I started to see puzzlement in their faces, and I inquired again what the charge was for. I got a response of annoyance. After standing there a few minutes silently, the clerk gruffly said that nothing will be charged to my account again. If I want something to eat, I must come down from my room and pay for it myself. My card is mysteriously being charged by the hotel, and you’re upset with me. August 6, 2012
Rated 2 out of 5 by Poorly Managed Hotel I was very disappointed by three things: the front desk staff, housekeeping, and the hotel shuttle. I had requested a connecting room with my sister when I made my reservation on-line several weeks prior to our trip. The week prior to arrival, my sister called the hotel to confirm the request. When we checked-in, no trace of either request could be found. They, of course, could not accommodate the request. As a concession, they offered us free parking. This did not make up for the fact that our request had been ignored. Upon check-out, I saw a charge for “Miscellaneous - $20.” When I asked about this charge, I was told that I had requested a roll-away bed and that is what the charge was for. Of course I had not requested a roll-away. I requested adjoining rooms. So I didn’t get what I wanted and was charged for something I didn’t request. The charge was removed from my bill. Housekeeping : We were given one bottle of water in our room. And it was replaced only once during a 4 day stay. This is terrible, especially considering the quality of the tap water. We never had our room service menus replaced either. And they never stocked a pad of paper in our room. Hotel Shuttle: They are sorely deficient on shuttle seats. They either need more shuttles or bigger ones. We had to take taxis and another family decided to drive because the shuttles were full. This hotel is in a good location. The view from our room was great. And the food was done well. Room service was a highlight. The food was on time and the order was accurate. And they followed up with a phone call to ensure everything was OK. It’s too bad the negative experiences we had overshadowed the good. July 30, 2012
Rated 2 out of 5 by Sheraton Pentagon City...need some improvement! I'm a loyal SPG Gold Member and I only stay at Sheraton Hotels but I'm starting to rethink that decision. I have stayed at six different Sheraton Hotels over the last three months and half of those stays there were issues. So the Sheraton Pentagon City where do I start. We booked a "city view" room and when we checked in we first got a non city view room. The employee at the front desk also forgot to give us a parking pass...didn't offer any information on internet or the hotel in general. After seeing the non "city view" room I decided I would go back to the desk and get what we had reserved. There was a different person checking people in and she was very helpful and changed the room to a "city view" room, this was the highlight of the stay at this Sheraton Hotel, the view is nice. So my wife early that evening attempted to take a shower, well there was hot water and there was cold water...but no mix. We called the front desk and the sent a maintenance person up, it took an hour to fix but it was fixed. The maintenance workers were very nice and apologized over and over...hotel didn't mention anything or offer anything for the inconvenience. So our first night was paid with SPG Points and the second night SPG Points and cash. Well they attempted to charge us for our first night, then the second night they added an internet fee and a $20 miscellaneous fee, which even they didn't know what it was for??? The fixed the issues but again offered nothing for the inconvenience. The INDOOR pool was closed for renovation...in August the hottest month of the year...who ever made that decision should be asked why. So I would not recommend the Sheraton Pentagon City to anyone at this point. Maybe, just maybe after they get done with their renovations they will be a better hotel but at this point I doubt it. September 5, 2012
Rated 2 out of 5 by Definitely Not one of Sharaton's Best This Sheraton hotel, which bills itself as high-end hotel, is outdated, lacking style, and has a management staff that doesn't seem to put customers first. The Sheraton commitment to quality and excellence is definitely lacking at this hotel. Not sure if it is a franchise, or what the deal is, but I was there for 5 nights and it was consistently low attention to detail everywhere -- they weren't having a bad day -- this was how it was all the time. I waiting almost 25 minutes to check in on a Monday afternoon, while front desk staff would start a persons' check-in, then run to get bags from the baggage room, then run out to talk to the shuttle driver, etc. When other guests in line complained to a woman who appeared to be a manager, they were brushed off. The hotel has no charm, no style. It is an aging concrete behemoth. The rooftop indoor pool area and what could be a delightful rooftop terrace had no décor, no plants, nothing except wet tile and some flimsy chairs. The rooms were 1990's style, comfortable but nothing special. They lacked a mini-microwave and mini-refrigerator that is almost standard in any other hotel of this type. The bathroom amenities were reminiscent of Motel 6. Room service trays remained in hallways for more than 24 hours on some days. Parking in this out-of-the-way location was an exorbitant $22.50 per day, even though there is NOTHING in walking distance of this hotel. The fact that they advertise as close to Metro and shopping is ridiculous, especially with the spotty van service to/from Metro they offer. The front desk telephone often went unanswered and required 2 or 3 attempts. I cannot recommend this hotel to anyone unless you are able to get it for under $90/night. I'd rank it with a low-end Comfort Inn. There are so many other more quality- and service-oriented hotels in the Pentagon City/Crystal City area to choose from. May 20, 2013
Rated 3 out of 5 by Kind of Old But Still Nice! The hotel is tucked away between what appears to be a rural neighborhood. So when the concierge told me they had put me in a room with a view, I thought he was joking. Let me be clear, this hotel honestly has one of the best views of Washington D.C. you'll see. You can point out all of the monuments from your hotel room so this is a nice bonus. The rooms are quiet, and the renovated rooms really add to the atmosphere of the hotel. Wi-fi is good enough to get work done and the staff is incredibly friendly. The gym is about twice the size of most other hotel gyms. Downsides - the parking pass they give doesn't ever seem to work. The downstairs bar is poorly designed. April 1, 2012
Rated 5 out of 5 by Comfortable Hotel Near DC I just completed a one-night stay while in DC for a meeting. I found the hotel comfortable and clean. It was easy to access from the freeway. The staff were friendly and accommodating. I was given a Platinum upgrade to a room on the 14th floor next to the Club Lounge with a nice view of the Capital. The room was similar to other Sheratons I have stayed at. The food in the Club Lounge was better than I was expecting, both evening appetizers and breakfast the next morning. The fitness center was clean, but small and had only two treadmills that were both in use the afternoon I visited. The pool was clean as well. October 21, 2011
Rated 5 out of 5 by Excellent Excellent Service, Right from check in to check out, the warmth and the person care given was exceptional, There not enough to say about the staff, they are very caring to your needs and they will go out of the way to assist, Paul Is an asset there always smiling and ever willinging to help, he really made my family and myself at home. Food and Beverage what can i say , absolute professionals all the way through , right from the leader Steven right down to staff , extremely welcoming.It was a great stay and it all stems from the leadership at the top Thanks once again for making our stay so memorable May 16, 2012
Rated 1 out of 5 by Just want your money Made the mistake of putting green card out to skip a day of room services. They didn't clean room for three days. Card indicates one day. Staff said ,"Oh everbody knows its for three days". Even asked staff to clean room after two days they iognored my request. On top of this you are suppose to get a five dollar credit for each day never got one for the last day. Ordered room service ever mourning, but could not get them to leave a card you need to put on the door. Front desk was less than helpful. Breakfest was quite good staff from kitchen were pleasant and very courtous. November 5, 2013
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