Rated 5 out of 5 by jhawk MCM 2012
Great location to stay for the MCM. Friendly, helpful staff! We used the shuttle to the Metro every day and it made it so easy to get around town.
November 1, 2012
Rated 4 out of 5 by Jepeli Friendly staffs and clean room
Overall I have a good experience with this hotel. The hotel has everything I needed during my stayed, it has heated pool, gym and good breakfast.
January 3, 2013
Rated 4 out of 5 by christi123 Great location, lousy outlets
The location was central however parking
was expensive. The outlets were also loose therefore preventing any chargers from staying in.
January 7, 2013
Rated 1 out of 5 by BelowExpectation2012 Below Expectation
The service at the hotel was well below my expectation. Basic amenities were not included. It was a disappointing experience.
October 19, 2012
Rated 5 out of 5 by debbie68 Evacuation
Emergency lights are needed in the rooms. We had a 2 AM evacuation and no lights in the room.
September 27, 2012
Rated 2 out of 5 by Dutchman01 Complaints
Car had water damage in garage. TV volume could barely hear, reported, nothing done.
October 7, 2012
Rated 5 out of 5 by Jimmy06 Hotel has great features
The hotel met our needs in every way. Staff was superb! Great location.
September 28, 2012
Rated 3 out of 5 by HMHG1 TO MUCH REPAIR
REMODELING NO POOL TV NOT WORKING PROPERLY NO REFRIDGERATOR MEDICAL USE
August 1, 2012
Rated 5 out of 5 by AlSr Clean & Friendly
Everyone one helpful and friendly and the room was spotless.
November 29, 2011
Rated 5 out of 5 by XXXX X
Room was great, service was great, but TV didn't work
January 25, 2013
Rated 5 out of 5 by Chief1 Excellent Staff & Amenities
Staff met all my needs. room was excellent
September 26, 2012
Rated 3 out of 5 by Michelle5 Disappointing Stay
I have stayed at Sheratons around the US for over eight years now. I have never been more disappointed. There were a few problems.
One, finding my reservation took ten minutes to find, and I did not get a warm reception. Secondly, I had a key that didn't work, so it was hard to get into the 24 hr gym. Yes, 24 hrs but it was locked. I understand renovations, but no explanation on why there were no clean towels for the workout.
The scariest thing was thing was with my credit card "incidents". My card was charged fifty dollars when I checked in for incidentals. I have never heard of a Sheraton precharging. I was settling in for my meeting the next morning, and I read an email alert from my credit card company. It came in at 2:06 am. I was charged $74.06 by the hotel. When I went to ask the front desk, they stated it was for room service. My room service bill was less than $20 for the previous night. I started to see puzzlement in their faces, and I inquired again what the charge was for. I got a response of annoyance. After standing there a few minutes silently, the clerk gruffly said that nothing will be charged to my account again. If I want something to eat, I must come down from my room and pay for it myself. My card is mysteriously being charged by the hotel, and you’re upset with me.
August 6, 2012
Rated 2 out of 5 by JR71 Poorly Managed Hotel
I was very disappointed by three things: the front desk staff, housekeeping, and the hotel shuttle.
I had requested a connecting room with my sister when I made my reservation on-line several weeks prior to our trip. The week prior to arrival, my sister called the hotel to confirm the request. When we checked-in, no trace of either request could be found. They, of course, could not accommodate the request. As a concession, they offered us free parking. This did not make up for the fact that our request had been ignored.
Upon check-out, I saw a charge for “Miscellaneous - $20.” When I asked about this charge, I was told that I had requested a roll-away bed and that is what the charge was for. Of course I had not requested a roll-away. I requested adjoining rooms. So I didn’t get what I wanted and was charged for something I didn’t request. The charge was removed from my bill.
Housekeeping : We were given one bottle of water in our room. And it was replaced only once during a 4 day stay. This is terrible, especially considering the quality of the tap water. We never had our room service menus replaced either. And they never stocked a pad of paper in our room.
Hotel Shuttle: They are sorely deficient on shuttle seats. They either need more shuttles or bigger ones. We had to take taxis and another family decided to drive because the shuttles were full.
This hotel is in a good location. The view from our room was great. And the food was done well. Room service was a highlight. The food was on time and the order was accurate. And they followed up with a phone call to ensure everything was OK. It’s too bad the negative experiences we had overshadowed the good.
July 30, 2012
Rated 2 out of 5 by RickEMT Definitely Not one of Sharaton's Best
This Sheraton hotel, which bills itself as high-end hotel, is outdated, lacking style, and has a management staff that doesn't seem to put customers first.
The Sheraton commitment to quality and excellence is definitely lacking at this hotel. Not sure if it is a franchise, or what the deal is, but I was there for 5 nights and it was consistently low attention to detail everywhere -- they weren't having a bad day -- this was how it was all the time.
I waiting almost 25 minutes to check in on a Monday afternoon, while front desk staff would start a persons' check-in, then run to get bags from the baggage room, then run out to talk to the shuttle driver, etc. When other guests in line complained to a woman who appeared to be a manager, they were brushed off. The hotel has no charm, no style. It is an aging concrete behemoth. The rooftop indoor pool area and what could be a delightful rooftop terrace had no décor, no plants, nothing except wet tile and some flimsy chairs. The rooms were 1990's style, comfortable but nothing special. They lacked a mini-microwave and mini-refrigerator that is almost standard in any other hotel of this type. The bathroom amenities were reminiscent of Motel 6. Room service trays remained in hallways for more than 24 hours on some days. Parking in this out-of-the-way location was an exorbitant $22.50 per day, even though there is NOTHING in walking distance of this hotel. The fact that they advertise as close to Metro and shopping is ridiculous, especially with the spotty van service to/from Metro they offer. The front desk telephone often went unanswered and required 2 or 3 attempts. I cannot recommend this hotel to anyone unless you are able to get it for under $90/night. I'd rank it with a low-end Comfort Inn. There are so many other more quality- and service-oriented hotels in the Pentagon City/Crystal City area to choose from.
May 20, 2013
Rated 2 out of 5 by KevinM08034 Sheraton Pentagon City...need some improvement!
I'm a loyal SPG Gold Member and I only stay at Sheraton Hotels but I'm starting to rethink that decision. I have stayed at six different Sheraton Hotels over the last three months and half of those stays there were issues.
So the Sheraton Pentagon City where do I start.
We booked a "city view" room and when we checked in we first got a non city view room.
The employee at the front desk also forgot to give us a parking pass...didn't offer any information on internet or the hotel in general.
After seeing the non "city view" room I decided I would go back to the desk and get what we had reserved. There was a different person checking people in and she was very helpful and changed the room to a "city view" room, this was the highlight of the stay at this Sheraton Hotel, the view is nice.
So my wife early that evening attempted to take a shower, well there was hot water and there was cold water...but no mix. We called the front desk and the sent a maintenance person up, it took an hour to fix but it was fixed. The maintenance workers were very nice and apologized over and over...hotel didn't mention anything or offer anything for the inconvenience.
So our first night was paid with SPG Points and the second night SPG Points and cash. Well they attempted to charge us for our first night, then the second night they added an internet fee and a $20 miscellaneous fee, which even they didn't know what it was for??? The fixed the issues but again offered nothing for the inconvenience.
The INDOOR pool was closed for renovation...in August the hottest month of the year...who ever made that decision should be asked why.
So I would not recommend the Sheraton Pentagon City to anyone at this point. Maybe, just maybe after they get done with their renovations they will be a better hotel but at this point I doubt it.
September 5, 2012
Rated 1 out of 5 by Jim487 Just want your money
Made the mistake of putting green card out to skip a day of room services. They didn't clean room for three days. Card indicates one day. Staff said ,"Oh everbody knows its for three days". Even asked staff to clean room after two days they iognored my request. On top of this you are suppose to get a five dollar credit for each day never got one for the last day. Ordered room service ever mourning, but could not get them to leave a card you need to put on the door. Front desk was less than helpful. Breakfest was quite good staff from kitchen were pleasant and very courtous.
November 5, 2013
Rated 3 out of 5 by JGiraffe Kind of Old But Still Nice!
The hotel is tucked away between what appears to be a rural neighborhood. So when the concierge told me they had put me in a room with a view, I thought he was joking. Let me be clear, this hotel honestly has one of the best views of Washington D.C. you'll see. You can point out all of the monuments from your hotel room so this is a nice bonus.
The rooms are quiet, and the renovated rooms really add to the atmosphere of the hotel. Wi-fi is good enough to get work done and the staff is incredibly friendly. The gym is about twice the size of most other hotel gyms.
Downsides - the parking pass they give doesn't ever seem to work.
The downstairs bar is poorly designed.
April 1, 2012
Rated 5 out of 5 by Timushka Comfortable Hotel Near DC
I just completed a one-night stay while in DC for a meeting. I found the hotel comfortable and clean. It was easy to access from the freeway. The staff were friendly and accommodating. I was given a Platinum upgrade to a room on the 14th floor next to the Club Lounge with a nice view of the Capital. The room was similar to other Sheratons I have stayed at. The food in the Club Lounge was better than I was expecting, both evening appetizers and breakfast the next morning. The fitness center was clean, but small and had only two treadmills that were both in use the afternoon I visited. The pool was clean as well.
October 21, 2011
Rated 5 out of 5 by AS7164 Excellent
Excellent Service, Right from check in to check out, the warmth and the person care given was exceptional, There not enough to say about the staff, they are very caring to your needs and they will go out of the way to assist, Paul Is an asset there always smiling and ever willinging to help, he really made my family and myself at home. Food and Beverage what can i say , absolute professionals all the way through , right from the leader Steven right down to staff , extremely welcoming.It was a great stay and it all stems from the leadership at the top
Thanks once again for making our stay so memorable
May 16, 2012
Rated 5 out of 5 by SamF New Years Eve Stay
I recently stayed at your Sheraton at Pentagon City. The rooms were immaculately clean and the staff was very polite and professional. There was one receptionist in particular who's name I think is Sura. On top of being easy on the eyes, she was very pleasant and informative in answering all my questions at check in and at check out. Despite what had to be a very hectic 2 days for her, she greeted everyone with a smile. She set the customer service bar extremely high and is a great representative of your beautiful hotel. Thanks for providing me with a comfortable and fun New Years celebration!
January 3, 2013
Rated 1 out of 5 by MSDW Stay elsewhere
Poor attitude from the staff & a dated hotel -- stay elsewhere.
December 3, 2013
Rated 1 out of 5 by keelow1 Really Disappointed
When I arrived to check in my room was dirty. Looked like someone took a quick nap or break because the bed had a body print in the covers and the room smelled like bengay. Totally not cool.....Then the next day my friends and I went to the gift shop, the lady in there was really rude watching every move we make and then when you ask her a price of an item she looks at you like you are bothering her then gives you the price. She did not have good customer service nor was she friendly. Totally not cool.... Another rude person was the lady at the coffee bar. No customer service nor friendly at all. I don't know what's wrong with people....Life is so beautiful to be upset and angry about things. She didn't even offer us a seat at the bar just packed the coffee in a to go cup and went back to talking to this guy at the bar. I guess we messed up her flirting I don't know. Not cool at all. The African American guy was ok I think he was really tired not only did he check me out he was also the shuttle driver and housekeeping poor guy.....Please hire me people Sheraton! Last, there was one person that showed EXCELLENT customer service and showed himself friendly and just made me forget about all the other rude people was Tony.....he was the high lights of the weekend he need a raise. He goes beyond his duty we loved him KUDOS Tony!
December 3, 2013
Rated 5 out of 5 by jason14 Really Nice...
This was my first time at this hotel. I was attending a workshop and found the location very close to lots of things such as food, and attractions.
My room was nice as elegant. There was only one little concern. When I entered the bathroom, there was a small puddle of water on the floor. This could have been from the cleaning crew. Flat screen TV, and nice picture window to view the outside world.
The hotel does seem to have high volume of traffic. Over the two days, I encountered many groups that were also staying for trips to attractions in the area from across the globe.
May 2, 2012
Rated 4 out of 5 by WoogieSr Must have been an "off" day!
I've stayed at this hotel many many times and have, for the most part, been very pleased. However, my February 10th stay was below standards. I checked in between 5 and 6:00. When given my room # I asked was it on a club floor? (I'm a gold SPG member). I was told no, they had a large check-out earlier and the rooms weren't cleaned. I should have been offered parking, but was not. When I got to my room, the view was nice however, my room did not look thoroughly cleaned. There was trash in my waste basket, only ONE hand towel and the overall smell of the room was not fresh!
February 15, 2012
Rated 4 out of 5 by abcdk391 This Hotel is Enjoyable
I was pleased with how easy it was to get checked in and out even when I was using a Living Social coupon. The room and hotel were well-equipped. The workout room was nice. The shuttle running to the nearest metro stop operates regularly and is convenient. The only issue is that making the initial reservation with the coupon was difficult and passed between people until someone solved the problem for me. Also the current roadwork outside makes it impossible to walk to the metro station yourself but the hotel shuttle works very well.
January 14, 2013
Rated 2 out of 5 by Jim1000 Worst Starwood Experience - Never again
The hotel is decent to say the least, but the staff at the desk are subpar. However cleaning staff -- very kind.
From check in, staff was rude and curt, lacked courtesy and was quick to get you out of their face. Management was disorganized, and while waiting to get checked in, female staff complained about their personal lives etc., which made other patrons visible uncomfortable and annoyed.
At check out, billing was off, overcharged on parking and other misc things. At check out, staff again was bickering and showed a great deal of complacency. Had to print out bill four times to verify correct amount, but AMEX statement shows incorrect charges - in dispute now.
Regretfully chose this hotel due to value, but regret choosing it. Will not stay here and will not recommend to anyone to stay here.
August 29, 2013
Rated 5 out of 5 by 15underpar Great service, location
We really enjoyed our stay. We only planned on staying one night but after we checked into the "other" hotel we started missing the accomodations. One phone call to SPG allowed us to check out of the "other" hotel and return to the Pentagon City Sheraton. Once the rennovations are complete, this hotel will be the place to be when you visit DC!! We are already looking forward to our next visit to the DC area! Also, the front desk staff was excellent. One young lady in particular (Venus, I think) was just wonderful!
October 15, 2012
Rated 4 out of 5 by Sase2 Great For Families
Staying at this hotel was so very nice. My family and I just wanted to get away. When we first signed in we met Cy, the person at the registration desk. He went out of his way to make sure that our family was comfortable and happy. We aren't familiar with the area and he made sure that we knew exactly where we were going. Thanks so much, Cy.
If I would report a problem, it would be that we weren't able to use the pool because they were doing construction. I just wish that we had known about that.
October 11, 2012
Rated 3 out of 5 by Kimikoftokyo Wrong Time To Visit
I visited during the hurricane we had last August. I had no where to go so I decided to stay here. The first problem that I overlooked was that They couldn't find my name at the front desk. I had to find internet to try to get on my phone to show them . Until I just showed my Starwood card. The place was wonderful the room was nice though the lights went off and such. What makes me give it a bad rating because of the staff. They maybe was too busy with the hurricane situation to even help me with my problem, I didn't even get to talk to the head of it all. If i didn't press through customer service for a few month, I would of never received a sorry from him. They were just rude the only nice people were the cleaning people. Because of the late response I will not stay there unless I have to.
February 8, 2012
Rated 4 out of 5 by 2travellers Nice hotel but .....
Nice hotel. The location is a bit off the beaten track though which wouldn't be a problem if the van service was reliable. I found the van service to be undependable. When calling to schedule a pick up, you are given a standard robotic response which is unreliable. You have to call 2-3 times to actually get someone to pick you up. When you're standing outside in the cold, freezing waiting on a shuttle that does not come when its supposed to, the beauty of the hotel diminishes greatly.
February 26, 2013