Rated 5 out of 5 by Dino56 Great location for our needs
If you need to be near Regan International, this is a great location. Good shuttle service to and from the airport. The room was nice. I did have some problems at first getting service at the bar for a bar menu (it was about 9:15 pm) but once I was able to get help the angus burger and fries were great! The breakfast bar more than made up for the bar menu experience. The breakfast bar was REALLY GOOD. Plenty of choices with lots of fresh fruit. My wife and I got a good night's sleep to send my daughter and son-in-law off to Okinawa, Japan for his tour of duty with the Marines.
January 10, 2013
Rated 2 out of 5 by Stardust08 Mediocre
I admittedly don't do a lot of traveling, but the workshop I needed to attend for work, was held in this hotel (July 23 & 24# so I booked here. As a Starwood Preferred Guest, I have to say this experience was more disappointing than enjoyable. It would have been nice, at the front desk on check-in, to be reminded of the services available to me as a SPG! I realize the information is on the website, but I honestly wasn't even aware that I qualified for the SPG services and having the services hi-lited to me, on check-in, would've been a really nice thing to do, from a customer service standpoint! I would've loved knowing that I could have complimentary bottled water and about the breakfast/afternoon service in the Club Lounge! I didn't find out about the breakfast until check-out, when I asked if there was a complimentary breakfast?! Also, I would suggest putting the notice about the pool/fitness room renovation on the front page of the website since it TOTALLY gets lost on the Contact Page??! On arrival to my room, I changed into my swimsuit and, on getting to the pool level, found the EMPTY pool and construction mess-UGH! The reading lamps on either side of the bed flickered every time I made the tiniest of moves while in bed-VERY ANNOYING, as was the constant cable/HD interferrence on the TV screen! I decided to use the floor lamp instead of the bed lamps, to read by, but found it to not be working at all! The dining room service was TERRIBLE! Food was good, but it's never a good sign when you see the hostess and manager taking food orders from customers and also serving?! The one waitress we did have, served our table of 4 intermittently-we all didn't get served together?! One of my colleagues didn't even get his meal until the rest of us had finished eating because, we were told, the order had been forgotten about??!!! I decided to use the shuttle to the Mall and, even though the shuttle was sitting outside the lobby with one rider, there was no driver to let us in until 4:40?!!! Not only was it really late to leave #it was supposed to leave at 4:30 for the Mall!), but it was quite annoying that we had to stand OUTSIDE the vehicle waiting for 10-15 min. for the driver to return so that we could even get on where we, at least, would've been more comfortable waiting?! I would definitely think twice before staying at this hotel in the future, and I thank you for your attention to this matter!
July 25, 2012
Rated 5 out of 5 by BranBran Great Hotel!
I popped into DC for a quick day trip to see the Monuments that ran a little longer than expected. So I scrolled through my SPG app on my iPhone and found the Sheraton Pentagon City Hotel! This hotel was soooo clutch! They offer shuttle service to and from the Mall which is attached to the Metro line. The staff was extremely friendly and welcoming! Dwayne at the front desk treated me with such kindness as if I was a frequent visitor at this hotel. I truly enjoyed my night, and the room with the city view was amazing! OOh, and the breakfast buffet was great as well!
January 7, 2013
Rated 5 out of 5 by Henna2012 Excellent service!
This well situated gem of a hotel was quite a surprise. I was re-directed here when my hotel of choice was booked. What i found was a great location, fantastic restaurant and non-stop customer service. I wish I could remember the names of all the staff who helped meet my needs. Faisal at the front desk set the scene with an offer to call if I needed any thing. When I asked about the area, I was even offered two options for jogging trails, one of which went past Arlington National Cemetery for quite a moving experience as I walked between it and the Naval Monument.
October 22, 2012
Rated 4 out of 5 by SemperSleeper Great Hotel, Front Desk needs work
Had a great stay except for the checkout. Being that these were my departing experiences, they are what sticks in my head for this review. Overall, great hotel, location, facilities, room, (view was a bit rough), but all in all great...except for the Front Desk Manager. I had been told 3X prior (two times on the phone, and another at checkin) that my breakfast was included in my rate, and when there was a complication when my food bill came, the manager in a very rude manner told me I had to pay. He then simply went on to berate another customer in front of many others waiting to check out. The rest of the staff under this manager also lacked the empowerment to make any decisions, which was probably half the issue as well. Yes, my issue is simply over $20, but I wanted to alert you to a bigger issue with your morning check out staff.
June 30, 2014
Rated 2 out of 5 by Julie52 Location Good; the Rest is Average
This hotel did not live up to Sheraton expectations. We were not offered help with our luggage on arrival or departure. On day 1 of our 5 day stay we requested that a loose toilet seat be fixed, but it never was. The bathroom mirror was dirty, never cleaned. The faux-leather chair in the room is the noisiest and most uncomfortable I've ever sat in. The pillows are the worst excuse for a pillow known to man. The bar serves watery, mediocre drinks. The location is near DC, Pentagon, and Arl Natl Cemetery, but you still need to take shuttle to nearest Metro stop. Shuttle runs every 30 mins, so add time to your planned trip. There is NOTHING within walking distance and immediate neighborhood is not somewhere to take a stroll.
September 26, 2012
Rated 5 out of 5 by waltz123 Great Hotel; terrible satellite TV
We were in Arlington for my father's funeral at Arlington National Cemetery. Staying at the Sheraton Pentagon, with being so close to both the airport and the Cemetery, made the travel plans stress-free. The food was excellent and all of the staff were friendly and helpful. Our only complaint is their use of satellite TV that went out completely on Wednesday night due to an electrical storm, right in the climax to a mystery show; we never did find out who-did-it!
June 29, 2014
Rated 3 out of 5 by BorSoa Disappointment
The location was substandard. Basically in the poor part of town. The parking ramp kept having issues as you were trying to get out. The staff doesn't answer the phones as It would be left ringing for extended periods of time. There was a loud hip hop concert at night. Police were escorting a woman out of the hotel in the morning. Poor front desk service upon arrival. The highlight however, was the dining room appearance and staff, that was very nice. look and feel of the room was nice as well, how ever no sound played on high definition channels
February 25, 2013
Rated 5 out of 5 by Patsy2 It's a great place to stay.
The bed was comfortable. And it's quite. Staff is very courteous. Overall I will come back again if I'm in the DC area.
July 5, 2014
Rated 2 out of 5 by Somewhereonmars Not a 3 star hotel!!
First of all, I don't think this hotel's staff understands the offers and promotions SPG provides. They must be given a crash course on that. They didn't get it and screwed up my final bill and charged me before I could officially check out. There were several issues at this hotel. There were black stains on the carpet everywhere. There was no microwave or refrigerator in the room. Did not even provide water bottle. No central heating in the room. Did not provide bath robes. Shuttle service was horrible. We used to wait in cold winter nights for hours and it would never come on time. We used to call hotel reception every time we needed the ride. Overall my personal experience was unsatisfactory. I would rather stay at bed and breakfast than this one.
January 7, 2013
Rated 4 out of 5 by MarinePFM1 5 to 9 June Stay
My Stay was made very plesant by the Hotel staff. The Day of Check-In was a very pleasant experience starting with the Desk Clerk (Denika) She was outstanding during check-in. She provided detailed information on the services that the hotel would provide during my stay. I also checked out with the same person and again she was outstanding. I informed her that the bath room lighting for my room was not good and that the sink was located off center and the lights were off to one side making the lighting of poor quality when using the sink, the sink was also very small in my room. The Hotel resturant was outstanding, so were the other guest services.
May 12, 2014
Rated 5 out of 5 by tiffcla Excellent Service
Staff was very friendly & service oriented. Everyone was knowledgeable about the area & gave great recommendations for dining & getting around. Shuttle service to Pentagon City Metro made commuting to DC very convenient. Reasonably priced covered parking was a plus too. Room was clean & comfortable w/ plenty of room to spread out. The view was FANTASTIC! Overlooked DC, with clear views of Washington Monument, Lincoln & Jefferson Memorials and the Kennedy Center, as well as Arlington Cemetery and the Pentagon. Highly recommend!
September 29, 2012
Rated 1 out of 5 by ANJL71 Below expectations
I made the reservation because of the pictures on line, and the indoor pool. When I arrived I was told the pool was closed, the room looked nothing like the on line photos. I stayed at hotels on the way to DC that were far cheaper and were a much better stay. Why is it that at a cheaper hotel you get free wi-fi and parking and when you stay at this hotel none of those are included? I was told that a manager would contact me after we checked out early,(and went and found a better room at half the price) I am still waiting.
October 31, 2012
Rated 5 out of 5 by ajm33 great value at a great location with an awesome view
location was a breeze especially with the frequent and relaible shuttle service to the metro. kudos to the breakfast staff at the restaurant - especially the manager dennis - he greeted every guest warmly and took the time to walk around and talk to every table while at the same time ensuring the buffet was well stocaked and attended to. on my last morning, the staff also made sure i was able to catch my 0600 shuttle by ensuring my breakfast to go would be ready!!!
March 26, 2012
Rated 5 out of 5 by Amy41 Everything was perfect!
The bed and pillows were so comfortable, staff was awesome and the bathroom was clean and spacious. I have not one bad thing to say!
June 28, 2014
Rated 2 out of 5 by NLee Untreated Front desk employees
There was another event with many high school students coming. I was trying to ask a question while I had already checked in. Yet, I had to wait in the line for a long time before the simple question could be answered. There was SPG line, but they did not use it.
June 25, 2014
Rated 2 out of 5 by patchie94 Not One of the Better SPG Hotels
Book 2 rooms using cash and points. The person who check us in was not very attentive. Do not write the room number on our key folder, gave me the wrong time for the club (and that's only when I ask). No water in one of the club room so I call guest services. They brought up 2 small bottles of water and charge me $13.95. I'm a Platnium member. My final bill was difference then whats Charge on Amex. Call hotel for 3 days and no reply.
September 6, 2012
Rated 5 out of 5 by Pmck Great stay
It was our first stay at this hotel. They were great. We had wonderful rooms with DC view, great breakfast buffet and shuttle to metro or restaurant at the metro line. The staff was wonderful. Gave us a better rate on parking. I recommend you use the sign for not changing towels and making bed. They give you $5.00 for each stay. We used it n breakfast. Get the shuttle early for metro otherwise you have to stand but still okay.
September 28, 2012
Rated 4 out of 5 by Ronnie Not a good deal after all
I got a good rate on our 2-day hotel stay however when you factor in the cost for internet access and daily parking isn't wasn't a good deal after all. The hotel is very nice and the staff members were great. We wouldn't stay there again because of the cost for parking. The location and view of Washington, DC is fabulous! This is such a nice hotel and for the two days we stayed there was never a concierge on duty.
November 30, 2011
Rated 3 out of 5 by RAW22 NYE stay
While booking, agent suggested Club leve; indicated additional amenities included. Upon checkin we were disappointed that Club level wasn't available & had been closed for Dec for repairs. Also, hotel restaurant was very limited; meals were "one price" only which seemed like an effort to capture more money from NYE Promotional event, but turned into inconvenience for hungry guest; left w/ limited menu options.
January 3, 2013
Rated 2 out of 5 by schooltrip school trip
I checked in again with a school trip. My lamp and tv did not work. I did not receive my requested wake up call and luckily woke up on my own but was late to meet my group. a large percentage of the 200 room keys did not work. My room key stopped working again and had to be rekeyed again. The shuttle driver brought 14 adults to a taxi stand because the four requested taxis never showed up.
The driver left us on a street corner at 6AM where there was one taxi with not enough room for all and quickly drove away leaving us stranded not knowing where we were on a dark deserted street. In the morning the staff would not give out to go cups for the coffee and if they did would not give lids leaving us on a bus with cup of hot coffee with no lid. I just thought that the staff could care less about our guests. I think that I would avoid sheraton from now on since the service was so bad
October 11, 2012
Rated 3 out of 5 by kyshel Mgmt fixed some issues
We had some issues with the shuttle service (to Harris Teeter and return). Ast mgr Claire made an effort to correct the matter after the fact. We appreciated her actions and left a thank you note. We encountered another shuttle mishap the next day but chose not to mention it. We'd probably return to this hotel for a few short stays. Location is convenient to airport but nothing very close by w/out shuttle (which is dubious at best).
Bar service was exceptional--albeit all bar prices were insane--food and beverage. If we didn't have vouchers, we would not have spent any time there. Wine prices are way way too high per glass.
Room service charges were also excessive--$6.95 for room service + $2.95 delivery? THEN TAX was added. THEN a tip was expected? Since is an overpriced bottle of red wine ($33) billed at nearly $50? It is here...
Pool was closed as well as gym--no notice when we booked.
September 20, 2012
Rated 5 out of 5 by Carol46 Restaurant
The manager of the restaurant for morning breakfast was vry kind and accommodating there were 2 waitresses that were very kind also, my husband was diassapointed that grits were not at the breakfast buffet and I believe the waitress was Yolanda , ordered them special for him
We also appreciate that our little dog can stay here. Accomodations are very nice. Thank you for a wonderful stay
December 27, 2012
Rated 1 out of 5 stinking rooms
though I made my reservations two months in advance I was cramped up in the annex and not the main hotel. The room had a peculiar stink and a big wet spot. At my complain the room was changed and this next room also had weird smell. The annex floor i was on had no access to elevator. It was a big inconvenience going back and forth to main hotel where the event was, with young kids
October 15, 2012
Rated 5 out of 5 by Attendee12 Pleasantly Surprised
Attended a conference, and apart from being "land locked" (no outside space to enjoy during breaks) it was an excellent experience. Best banquet food I've ever had at a conference. Quality and selection was great! Sleeping rooms were comfortable and staff was friendly.
June 23, 2014
Rated 1 out of 5 by Louie898 Poor service, old musty room
It started with check-in where the front desk appeared overwhelmed and unfamiliar with even the basics. Same issues when I went to check out. room was musty had sour odor, bath area was way too small. Food choices were extremely limited.
June 23, 2014
Rated 3 out of 5 by USMC1 Needs improvement
Requested room on club floor with a view of DC 8 months in advance. Upon arrival had room with view of road construction. Woke up by jackhammer every morning at 6:30 AM No other rooms available. Others who made reservations later had view of downtown DC. Pool was closed for renovations along with fitness center. Fitness center was moved to a small room.
September 5, 2012
Rated 4 out of 5 by Wearymom3 Overall ok
My first impression of this hotel was not good, as my husband and I ran to the hotel van parked outside the airport. We were almost there - yelling "wait", and the driver took off. Obviously he didn't see us, but we ended up waiting another hour and 15 minutes for his return. And may I add it was raining HARD? We felt this was unacceptable, especially after calling the hotel we were told he would be there on the 15 and 45 of the hour. Certainly did not set our expectations very high for the rest of our visit. Meals in the bar were so-so, filled the hole and that was all we needed. We would return with some reservations.
May 1, 2014
Rated 2 out of 5 by psj1949 dirtee carpet
Room 612...carpet is dirty and stained in many places...upon checkout I mentioned same to staff, my observation was not even acknowledged...scratched & outdated furnishings may not sell @ the garage sale
June 23, 2014
Rated 5 out of 5 by 15underpar Outstanding customer service
This was not our first stay at the Pentagon City Sheraton and it will NOT be our last. The staff was really attentive to our needs. A special shout out goes to Sevena! She was a joy to interact with. She made us feel really welcome. You can tell she loves her job. Job well done Sevena (I hope I spelled your name correctly).
December 9, 2013