Rated 4 out of 5 by Paulplr The Sheraton
The hotel staff was excellent. They took care of all my needs. The hotel is good but I recommend that some improvements be made. More lighting in the rooms. They were not bright enough. The prices at the resturant is way too pricey. The elevators need some improving. When you press the floor button the wall shakes.
August 8, 2014
Rated 2 out of 5 by KJPS This hotel is tired and dirty - a shame that is actually called a Starwood property!
My furniture looked like it came from a garage sale. The upholstery on the chair was unraveling, the hem on the curtains was too. The curtains were severely faded in spots. The doors had dings in them that were partially fixed with patched, but never sanded and repainted. Extra holes in the walls. Lamps were lopsided, no matter what you did to straighten them. The elevator (only 1 worked) was dirty -- really, actual dirt on the floor that never was cleaned up over the course of 2 days I was there. I will say, however, that the bed and linens were comfortable and the staff is incredibly personable, especially Lorraine in the club room for breakfast -- she is a treasure! I can't believe this is Starwood. If any Starwood execs show up there to actually spend the night, they would be appalled.
September 26, 2013
Rated 4 out of 5 by tcnevis Nice Hotel. Great Staff
Nice hotel with an historic twist. Very good front desk and club lounge staff.
August 21, 2014
Rated 3 out of 5 by AJB33 need to work on the menu
I stay here quite often and tend to get back late so I eat at the bar or order room service. Unfortunately I continue to be disappointed. This last trip hit an all time low.... I ordered a flat bread pizza with RED peppers and sausage and some French onion soup.
When it arrived I found a pizza with green peppers and breakfast sausage! To top it off the French onion soup was cold.
By far not the first time I have had a bad meal. For a top hotel chain I would expet much better.
March 8, 2014
Rated 2 out of 5 by sharrmar A cold Experience
I understand that it is December and cold outside, but a hotel room should be a refuge from the cold. The floor in my room was incredibly cold and drafty. I stood next to the heating/AC unit and cold air was blowing in from outside under the unit. If I sat at the desk to work I was very cold. So I raised the heat to compensate and then it was so dry in the room. Also the shower was not willing to serve up hot water. The water was lukewarm at best.
This was an uncomfortable stay.
December 15, 2013
Rated 1 out of 5 by BartSPG Unsatisfactory
A comedy of errors from start to finish. Reserved and paid for club floor (5), and room was blocked, but we were put in a terrible room on another floor (409). We asked to be moved, and were put in 411. Still not club floor. Had to ask desk in the morning for access to the club floor so we could have breakfast. Had a beer in the evening and it had sediment from the lines. Morning coffee in room had no sugar or stirrer. Asst Mgr gave us $50 off, but since we did not get the club floor that we paid for, it was still too much. SPG was never recognized by any of four desk representatives. Second room was clean, and the people were friendly, but the overall experience was dreadful.
As an comical indicator of how bad things are, a sign in the elevator says there are 6 private "dinning" rooms available. It is spelled dining.
January 1, 2013
Rated 5 out of 5 by GOLFERMOM2 Sad Changes...........
Have been staying here for 24 years. The warm and cozy feeling is not here anymore. They took out beautiful trees, the lobby is looking like a hospital and it's not inviting. There are no flowers, welcome treats, nothing inviting except for the staff. Sure hope you don't get rid of them.
July 28, 2014
Rated 5 out of 5 by Jolie22 The staff truly aims to please!!
From setting up our reservation and being greeted at the car door, the Sheraton staff was the best I ever encountered. We had a wonderful visit and plan to go back in October! So much to do nearby and great food at the restaurant, too.
August 3, 2014
Rated 3 out of 5 by Resaglio Just an ok hotel
We stayed here 2 nights during a weekend visit to friends who live in the area. Location was good and it was a Sheraton property, so we booked it. Upon our arrival, we thought we were in the wrong place. It does not look at all as it appears in the pictures of the web site. The room smelled all and the overall condition is below average for a Sheraton property. Only the fitness center met our expectations. Still an ok hotel to stay but lower your expectations...
August 15, 2012
Rated 3 out of 5 by Maineaunt Nice staff and good facilities, but ...
This was a good location for us and the overall facility and pool are very nice. The group price for our wedding party was reasonable.
However, it was hard to sleep because the AC noise was so loud. And even though the system seemed to be cranking away all the time, things felt damp. That includes the carpet. Also, the buffet breakfast was just OK for the price.
The front desk staff were very nice and helpful. No complaint there or with the housekeeping.
July 8, 2013
Rated 1 out of 5 by cashflow noise in room & more
There was a horrible noise sounding like a dryer or helicopter. We asked the front desk to look into it, but never heard back.
The front desk called at some early hour saying that they did not have a credit card on file, yet all the charges showed up on my online banking?
The fancy dining room was closed at 7:30 on a Sunday. However, it was way too hot in the bar/lounge/restaurant, so we had to eat in our room.
Then after check out, we took a ride and left my trailer in the rear parking lot. When we came back someone had decided that since there was an empty parking lot the best place to park was in front of the unhooked trailer. I am not 100% sure, but I believe it was an employee of the hotel.
SO much for a romantic getaway to celebrate our 10 year anniversary. We live in King of Prussia, next time we will stay at the V Casino.
March 12, 2013
Rated 4 out of 5 by chollow nice hotel
The hotel stay was fine. Loved the bedding. Pillows are fluffy. The heating unit a little noisy. The shower had great pressure. Where it needs improvement is in food. Its overpriced and not that good. A glass of white Riesling 12.00. The breakfast was cold and potatoes not done. Eggs were those powder type. This was on a buffet. The dinner the night before was very good. But overall need some improvement in food. Service from staff was first rate though.
January 7, 2013
Rated 4 out of 5 by Ttom2992 Newly Renovated Room
I asked to be placed in a newly renovated room (I was aware from a prior stay that the hotel had begun renovations). While the look was improved, I was not impressed with three things: (1) the bed, which I assume was new, was not as firm as was the case during my previous stay; (2) the vanity in the bathroom dwarfs the space and is very limiting, (3) the location of the toilet paper holders is actually comical from the point of accessing them.
April 14, 2014
Rated 2 out of 5 by Chris951357 Needs to be renovated
The hotel had a rundown feel, the room was ~1/3 drop ceiling (at about 7' height)including the bathroom. The shower was lowered to accommodate the ceiling and the shower head reached about eye level. The carpets were dingy looking with large stained areas. The only good thing about the room was the bed which is why I generally stay at Sheraton family hotels.
July 7, 2014
Rated 5 out of 5 by kadish0930 It's the little things
This is the only Sheraton where every room on the club floor consistently has every bathroom amenity supplied (great job housekeeping). Is it raining during your stay? Grab an umbrella right by the front entrance. The infused water and treats await guests in the lobby at all hours.
It is the little things that you'd expect at a historic city hotel or sprawling luxury resort that always impresses me with Sheraton Great Valley!
May 12, 2014
Rated 3 out of 5 by KMcG No Double Bed, Charged for WiFi, no Fridge, bad TV picture
1. I was staying at the hotel with my daughter because of her tournament. I wanted a double room. I didn't need the front desk telling me that I ordered a single KIng. There is NO CHANCE that I did. As it turned out, my daughter was ok with the temp bed. I would not have been.
2. The idea of charging for WiFi is a joke. We stayed at six hotels in the past AAU season. Yours is the only one where there were separate charges for WiFi.
July 15, 2013
Rated 5 out of 5 by PHHoy Another Great Stay
I do work with QVC and have had the pleasure of staying at this hotel several times this year. Each stay gets better and better. The highlight of each stay is most definitely the staff. I'm always greeted with a big smile at the front desk - and the van drivers are excellent. Because of our around-the-clock shows on QVC, the team at The Sheraton are so accommodating with cleaning the room and all of my other needs. Thanks so much to the team!
October 23, 2012
Rated 4 out of 5 by DetroitRockCity Comfortable hotel for business travelers
The rooms were clean and the beds were comfortable. Friendly, helpful and responsive staff. Would definitely stay here again.
SPG rate included breakfast which was enjoyable.
Internet was included in price which I expect from a hotel stay, especially from a brand like Sheraton.
July 18, 2014
Rated 2 out of 5 by miko3624 Hotels needs a makeover
I stay at Sheraton Hotels throughout the country. This hotels is in need of an update. From faded carpet throughout the building to a shabby breakfast in the club level room. It appears that no one has bothered to keep this property up to date. It appears to be frozen in time. There was only one elevator that was working and it was full of scratches and the panel behind the buttons is in utter dis repair. This property needs some help.
September 13, 2013
Rated 3 out of 5 by sm81 Could use some work
I was staying for a wedding and when I reserved the room I couldn't even get an early check in as the wedding was the same time as check in, unless I bought another night. That's ridiculous. At $120/nihgt (this was the wedding rate) there was nothing spectacular with the room and they don't even have a mini fridge. You could request one though which I did and it was small dirty, beat up and wasn't even cold. Not worth the money to me.
September 6, 2012
Rated 5 out of 5 by Jeweltastic Exceptional Customer Service!
I stay at this hotel a few times each month for business. Every member of the staff goes above and beyond to make my stay pleasant. From the front desk to the restaurant to the shuttle drivers to the concierge 5th floor everyone always has a smile on their face and is a hard worker. I also appreciate when the front desk staff puts me in a suite whenever possible since I'm a light sleeper. Thanks for always making my stay comfortable!
December 11, 2013
Rated 4 out of 5 by Ross55 3 night stay at Sheraton Great Valley
I recently had the opportunity to stay the Sheraton Great Valley. I had a phenomenal experience with the friendly and helpful nature of the staff there. Some of my luggage had been lost and I needed several things for my trip. The staff helped me get all the things I needed for a successful business trip without hesitation. Eric at the front desk was particularly helpfyl. All in all, the people at the Sheraton Great Valley are great.
January 31, 2013
Rated 5 out of 5 by Chris724 Stay here often for work
This place is great. The staff is friendly and helpful.
August 6, 2014
Rated 1 out of 5 by RichandTonya Disgusting and broken
We were upgraded to a "suite" as platinum members on the 3rd floor. If this was an upgrade, I cannot imagine a regular room. It had a beautiful parking lot view. The room was filthy. The carpet looked, smelled and felt like it hadn't been cleaned in a decade. The air in the room smelled like the last guest had never heard of deodorant. There were hairs of prior guests everywhere. Stains on doors and walls that I don't want to know the origin. To top off this lovely experience, the water in the sink and shower could only be adjusted to ice cold or scalding, no in between. We couldn't shower in the room, we had to go to another room to shower. When informing the front desk staff of our inconvenience, NOTHING was done to make up for it. We are platinum members but no one should have to deal with this. I'm not sure we will ever stay at another Sheraton after this experience.
October 7, 2013
Rated 4 out of 5 by raehiggs great, friendly staff
i love the staff here. they make the crazy QVC hours fade away when you walk in the doors.
i did find a used washcloth in the shower on this visit, which is out of the norm as the rooms are always clean.
July 21, 2014
Rated 3 out of 5 by Joseph35343 Decent place in the Exton area
While the facility is a bit aged, the beds are very comfortable and makes a well rested and quiet stay possible. I do wish that, like other Sheratons I have been to that they extend access to concierge lounge to SPG Gold members.
July 17, 2014
Rated 5 out of 5 by MaryE8 Great Location - Awesome Friendly Staff
I have stayed at the Sheraton Great Valley for the past 5 years. They are like my second family. This past week I celebrated a big birthday and it did not go un-noticed by the staff. I received lots of birthday wishes and a yummy cake. I was so touched. Also - my compliments to the entire staff and Chefs at the Sheraton. Awesome customer service and delicious food. thanks everyone! See you soon!
April 16, 2014
Rated 2 out of 5 by thompson234 needs improvement
The bathroom did not have a working vent- the sink and wash area was small- One of the elevators was not working leading to long waits going up or down to the room-(as compensation the hotel offered free internet) this is not acceptable--they should have offered free drink at the bar and/or discounted breakfast- Breakfast buffett was very expensive and not quality-they should offer free continental breakfast-
November 11, 2013
Rated 3 out of 5 by SPG224 Average Sheraton in Suburban Pennsylvania
I found this hotel to be just average. There were no clear amenities for being an SPG member, and the facilities were so-so. Soundproofing to the hallway was just terrible. You could hear people opening and closing their doors, which woke me up all night. Staff was friendly enough, but not overly accommodating. Overall, this Sheraton mostly met my purposes, but I would not go out of my way to stay here again.
May 20, 2013
Rated 5 out of 5 Great experience!
My husband and I stayed at this Sheraton while attending a wedding nearby. The staff was pleasant, the room comfortable and clean, and the bed was wonderfully comfortable, best hotel bed I can remember!! In the morning, the parents of the bride hosted a breakfast in a downstairs room and it complimented and completed this great experience. If I were in the area again I would most definitely stay there!!
January 7, 2013