Rated 5 out of 5 by BusTraveler123 Great staff
I've stayed in a hotel every week for the past 7 years and at this hotelspecifically for the last 2. Through this, I've had the opportunity to see many different hotels, starwood and others, and meet the staff of many great hotels. In my experience, it is not uncommon to find pleasant and uncommon staff. However, there has not been a hotel whose entire staff actually makes you feel like you have a personal connection to the hotel like those at the Sheraton Wilmington. I consider the front desk friends and they treat me like one.
I even had one experience where a technician was working in the gym and when I couldn't find a jump rope, he went and made me one! The accomodations aren't glamourous, but they are spacious, clean, and fit for business travel. The only negatives with this hotel are the slow internet and mediocre food. Even so, I fondly consider this hotel a home away from home.
April 3, 2012
Rated 5 out of 5 by chris294 Great Staff
due to a spelling error my reservation was under the wrong name but the terrific receptionist figured out the problem immediately and got us to our room quickly. Also called a cab later in the evening, very helpful. The porter was very helpful and assisted my husband with a car emergency. great Staff.
October 21, 2013
Rated 5 out of 5 by Carol126 A great place to stay
This hotel has great features such as a indoor pool and an exercise room for their guest. And the the hotel is in walking distance to the downtown area. Also the staff at Sheraton Suites Wilmington, Delaware (Downtown) were very pleasant.
November 4, 2013
Rated 4 out of 5 by DS123 Hotel has Great Servce
Everyone at reception was professional, friendly and helpful. Kudos to Bobbi and Lori for their assistance. I was there on a wintry day and a woman fell on the wet floor. Reception was especially caring and worked hard to get the wet floor dried promptly. Waitress at breakfast & host in Club Level evening reception were both very friendly.
WiFi disappointing - unable to stream on iPad.
January 28, 2013
Rated 5 out of 5 by NartinP Nice renovation
I always stay at the Sheraton in Wilmington as it offers great value and location. The recent renovation is a great improvement and, I suspect, needed with the Westin coming on-line in the next year of so. The staff are always welcoming and the environment is always predictable. As a frequent traveller, predictability is a very good thing. This place feels like home!
June 1, 2013
Rated 4 out of 5 by SteveH Outstanding Staff
The four staff members that I had interactions with were excellent. Starting with Dominique at the front desk, she was very professional and helpful when I checked in and recommended a great place for dinner. That evening when we received linens for the pull out sofa bed they were stained. The hotel staff member quickly brought up a replacement set and was very apologetic. Soon afterward Dominique followed up with a call to ensure that everything was in order. The next morning, we enjoyed the complimentary breakfast buffet. The food was very good. The waitress and chef were excellent. I apologize for not recalling their names because they should all be commended for their excellent attitudes and commitment to customer service. It isn’t too often I have the pleasure to be able to write such a positive review. Unfortunately, I don’t see myself staying that this property again as my business doesn’t take me to Delaware
December 31, 2012
Rated 5 out of 5 by MamaSue A Great Find!
Our stay at the Sheraton Suites in Downtown Wilmington was wonderful. The thing that attracted me, as I shopped online, was its proximity to our destination and the incredible value offered by the hotel. The price of $79 for this luxury suite was amazing. It induced me to sign up for the rewards program. We will certainly revisit Sheraton in our future travels.
January 28, 2013
Rated 1 out of 5 by Shinky0 Terrible Lounge
This hotel is fine overall but the Club Lounge is really the worst I've seen on a SPG hotel.
There isn't much things available, coffee machine is most often off, out of service, and unavailable late evening. This is definately not a place you would hang out after a diner
I am giving a bad rating due to the lounge being way under usual Sheraton standard.
October 12, 2012
Rated 4 out of 5 by Matt77 Nice Hotel - Bad Breakfast Bar
The Sheraton Wilmington has very spacious suites. The hotel meets Starwood standards. It's clean, the staff is friendly, great location for downtown Wilmington. The only negative thing I would say would be the Bistro Bar where they have breakfast. The breakfast bar hardly had any food, what was there was beyond terrible, with horribly poor presentation.
October 24, 2012
Rated 5 out of 5 by LoriStar This hotel has great features and great customer service.
Rooms are large and adequate. The only thing that could be improved is the check-in process and the parking unloading. It was a little lengthy due to volume of check-ins. But the staff was very friendly and efficient. The warm fresh baked cookies were a wonderful as well as complimentary bottled water. Great breakfast buffet. We'll definitely be back!
July 31, 2012
Rated 5 out of 5 by EXECCORD1 GREAT STAFF,MAKES FOR A GREAT STAY!!
FROM THE FRONT DESK STAFF,TO THE CAFE STAFF,TO THE SIMPLE THINGS,LIKE PARKING,THIS STAFF HAS THERE ACT TOGETHER!! THE ROOM WAS GREAT! QUIET,CLEAN,WITH A GREAT PICTURE WINDOW OF THE CITY! AND THE MEAL! BEING A VEGETARIAN,I CANT ALWAYS FIND A GOOD MEAL,YOUR STAFF WENT WAY ABOVE AND BEYOND ,TO MAKE NOT ONLY MY MEAL,BUT MY DESSERT A JOY!!!
November 27, 2012
Rated 5 out of 5 by Kia71 A Great Stay
The thanksgiving holiday was great, but what made it even better was the comfort my family and I had at your hotel. The hotel was wondeful, the staff was very helpful and nice. The rooms were great and the view was amazing. I will highly recommend this hotel to all my friends and let them know if they want a great nights stay this is the place.
December 1, 2012
Rated 4 out of 5 by MomOfGroom Great location and features
The hotel was a hub for our son's wedding activities and we enjoyed many of the services at the hotel. Rooms were clean and comfortable. Parking spots VERY tight in the garage, but there were plenty. Front desk staff varied from lovely and helpful to downright rude. Eggs were powdered for breakfast and awful. Otherwise a decent stay.
October 25, 2012
Rated 3 out of 5 Internet and SPG Recognition
I was unable to connect to in-room internet. when I contacted 'guest services', I was given the 800 number for ATT, rather than being provided 'in-house' support.
Front desk was unable to find my SPG account, using my name or address. Eventually, I was able to find an e-mail with my SPG#.
August 30, 2013
Rated 5 out of 5 by Techie317 Excellent & Friendly Staff
The staff & management at this property bend over backwards for their guests and are incredibly accommodating. Always look forward to staying here and getting great service while in town.
October 18, 2013
Rated 4 out of 5 by lettie Great space.
Very comfortable bed; love the suite set up, where we have a sofa and chair...place to sit and visit.
I wish the food in the restaurant wasn't so expensive, although the servings were very generous. I opted for the yogurt parfait, and it was delicious!
Location was great...easy access to so much in the area!
July 15, 2013
Rated 5 out of 5 by Jeff0427 If you're looking for great customer service
The entire staff, from housekeeping to the front desk to the restaurant / bar, provided friendly, professional service that exemplifies a great hotel. No matter what the question or request, each person was friendly and attentive to details. On top of that, the accommodations were clean, comfortable, and welcoming.
December 30, 2012
Rated 5 out of 5 by ronster67 This hotel has great features, but...
when we had checked in to the hotel...we were not notified of a potential small problem they were having...NO HOT WATER! we were notified about 30-45 minutes after we settled down, witjh a note slipped under our door. The manager had compensated us for the unfornate situation...outside of that...place was great
October 4, 2012
Rated 4 out of 5 by Mike23 Safe and secure traveler
Arrived unexpectedly a day before my reservation arrival date/time. Staff worked magic to find me accomodations on busy Friday night. Stayed both nights. Room clean and well setup. Restaurant personnel were fantastic, food (especially am buffet) very good. I'd recommend this to my friends coming to Wilmington.
October 30, 2012
Rated 3 out of 5 by smith1952 rate high and pay parking not good
the room should come with parking spot and internet should be a given. Hotel is located in a very bad area, not safe after dark.
October 24, 2013
Rated 4 out of 5 by Guest255 lectureship Meeting
The room and facilities were great and the value for the room rate was great. Good location to shopping and places to eat.
But the cooks don't know how to prepare grits and oatmeal. I went to the Wafflehouse that was close to the hotel and the hotel cooks should go the Waffle house and learn to cook.
June 30, 2013
Rated 4 out of 5 by whoot sauna did not heat up during 3 day stay
We did ask front desk if sauna was out of order and was told should be working and house keeping would check and call room to confrim....no one called and the 3 days we stayed the sauna was never hot!!! Also parking fee is outrageous should be discount rate for guest staying at hotel or free parking
June 24, 2013
Rated 4 out of 5 by Thomas64 Bad area of city
The surrounding area at night is dangerous to walk.
November 2, 2013
Rated 5 out of 5 by Melody50 Excellent customer service
Rooms are large, clean and comfortable. Staff was very kind and compensated us when we had to be moved due to the carpets being cleaned. Hotel is very quiet and location was perfect.
October 8, 2013
Rated 3 out of 5 by clma1342 Great staff/sketchy neighborhood
I stayed at the Sheraton Suites Wilmington Downtown on Saturday May 18th. The staff was very helpful and pleasant. My room was nice, clean and quiet.
Some problems: I put the address listed for the hotel which was on my confirmation sheet, into my GPS. When my Navi told me that I had arrived at my destination, I was in the middle of a residential neighborhood in the suburbs. When I called to ask about it the woman at the front desk knew that I was in a residential neighborhood and told me to enter a different address. If the hotel is aware that they have an incorrect address listed, why have the not corrected it?
Also, I had my small dog with me (the staff was very welcoming and kind to the dog). Therefore I went out into the immediate neighborhood several times. The street is very attractive and well maintained, however there were many people hanging about smoking, drinking and smoking pot. I did not feel safe after dark. I informed the front desk about this and they contacted the local police.
May 20, 2013
Rated 5 out of 5 by Catbabe Great for business or pleasure
All of the staff was very friendly and helpful. I especially would like to comment on Lisa at the front desk. She was very professional, prompt and friendly without being over the top. Thank you!
September 30, 2013
Rated 5 out of 5 by dmd55 Excellent weekend
Each year our organization has an event in Wilmington. Sheraton Suites is our hotel of choice, along with a majority of friends. I love the suites. The beds and bedding are to die for! God bless the staff for accommodating our very large group for the weekend. It's always perfect for me.
August 8, 2012
Rated 3 out of 5 by kng90 Needs Improvement
At checkin front desk host did not tell me the cost of the garage and when giving the room key he did not advise me the floor it was on. His sleeves were roll up and I did not feel as welcome as the other sheratons I have stayed in the past. The bath tub and sink drains were very slow.
August 22, 2012
Rated 5 out of 5 by Hast48 My Review
The staff at this hotel are outstanding! They are extremely friendly and outgoing. They make you feel like your part of a family. The hotel its self is great. Spacious rooms and a great location. I will definitely be staying here again.
August 30, 2013
Rated 5 out of 5 by travelernyc Great experience!
The hotel staff was extremely helpful, friendly and professional. The room was even better than we had expected. It was extremely spacious for 3 of us and everything was clean, comfortable and well above average. Everything about our stay was fantastic from beginning to end.
October 3, 2012