Rated 2 out of 5 by JOHNAL What Ever Happened To Best Rate Guarantee?
Starwood doesn't tell you that if you book a room through a site other than theirs at a better rate you do not get Starwood points...so it's a rigged benefit that you are actually paying for...false advertising at best.
Plus this is a tired hotel that really needs to be cleaned up. Finding a used bar oif soap on the bar counter, not so good a thing plus the water in the toilet seemed to be backing up, the shower head in the handicap shower is way past replacement, and the sink stopper requires adjustment.
August 8, 2013
Rated 5 out of 5 by WorkTraveler Home away from Home
My latest project was in Wilmington which required me to live at the Sheraton for five months during the work week. It's not easy traveling and living away from home but the crew at the hotel made it a great stay. I enjoyed 'coming home' to everyone there. Every morning and every evening when leaving and returning to the hotel I was greeted with smiles and great conversation. Brian, Rich, Courtney, Eric and all of the others that work there were awesome. Thanks for making it a home away from home for me!
July 2, 2012
Rated 1 out of 5 by Jdengy Terrible experince in this hotel
I stayed 9 nights in this hotel, I had the terribal experience.
1. Hotel key cannot open the room.
2. in this Monday morning, I put my 2 bags clothes for laundry in front office, in the end of day, only one bag was returned, 2nd bag was missing (total 5pcs dress Shirts). In this Wendesday, I called the front office and got the answer that they cannot locate my dress codes becuase hourcleaner is not avaialble! It's terribale for this hotel management.
January 17, 2014
Rated 4 out of 5 by JAGBEAR My Wedding After-Party
We booked a block of rooms for our wedding party. We received a good group discount and the staff was exceptional and met all our special requests. They even setup our own website which was excellent. The Rooms were big and could accomodate a family of 4 comfortably. My only complaint is the breakfast package is too expensive. They wanted to charge us more for our group breakfast than just a normal guest and they included a 22% tip - and this was a buffet! Stay at this hotel, but skip the breakfast.
May 30, 2012
Rated 5 out of 5 by JL52 The staff was amazing
We had a week of events at the Sheraton Wilmington and everyone on staff was incredible to deal with. They bent over backwards to make sure that our stay went well and all of our travelers were taken care of. The food and catering was great and enjoyed by all. Catering staff was attentive and flexible. The front desk staff did everything they could to make sure our needs were met quickly and efficiently. Our Sales and Reservations contacts were all amazing and worked overtime to get everything done.
October 18, 2012
Rated 1 out of 5 by Cecil2012 Had issue with water for two days I was there.
No hot water at all on one day. The next day we had no water at all and had to resort to using wipes. This is not acceptable in any way , shape or format. The management did not give a time when issue would be resolved nor provide alternative solutions. A refund would be the only consolation at this point.
Had issue as well with Club room staff being rude, cold and uninviting to the point of clearing food without a warning to dining patrons then locking door so as not to access club room lounge.
October 4, 2012
Rated 2 out of 5 by RWR1 Needs Improvement
I can almost understand the fee for parking but the extra absurd charge for wifi in this day. Throw in the room seems a bit dated and some of my sheets weren't clean......won't use this hotel again and wouldn't recommend it.
March 3, 2014
Rated 4 out of 5 by Sunnynomad Nice stay
My boyfriend and I had a wonderful stay at this location. The staff was friendly and helpful. We did not get to dine at Basil Restaurant, but hope to do so on our next trip.
The one issue was the impolite and noisy guests on our floor. It sounded like a wrestling match had ensued. The constant slamming of doors from other guests was a huge nuisance and inconvenience, but not the fault of the hotel. Just seemed to be guests who lack common sense and courtesy. Overall a very nice time.
January 3, 2013
Rated 4 out of 5 by Akdaviali87 Beautiful comfy hotel
I enjoyed myself. I stayed overnight. The Room was very spacious & the bed was super comfy!! The staff was nice although I would recommend they provide something as simple as corkscrew in every room (it's a suite with kitchenette ) because the front desk had none & the bartender didn't have an extra. Had to literally bring down the bottle of wine however the bartender was very nice & apologized for the inconvenience. All in all , had a wonderful experience & would recommend to anyone
October 31, 2012
Rated 5 out of 5 by RCfly Spacious rooms, ample parking and attention to security, and a helpful and knowledgable staff!
My husband and I and our grown children, had a wonderful stay at this Wilmington downtown location for our 25th Wedding Anniversary!. We were greeted upon arrival, helped with luggage and given great directions to everything we needed to find in Wilmington. We enjoyed the pool and gym areas. The restaurant had no problems seating a party of 13 for lunch at last minute notice. We enjoyed room service for breakfast and the food was warm and enjoyable!. The rooms were clean and spaceous. We liked having a separate bedroom we could close off from guest, or put the grandkids in to play games or enjoy a movie on, while the adults visited in the other section of the room. I highly recommend this wonderful hotel and will return to it on my next stay in Wilmington. Good Internet or Starwood rates for the space!
March 14, 2012
Rated 5 out of 5 by Artsea11 Nice hotel 1 am noise
Our room was spacious, comfortable, plenty of blankets and towels. It was very clean, food was really good. The one thing that bothered us was this: loud music was playing until what was about 1:30. My husband called the office and was told that we could move but the noise would last until 1am because of a function on floor 2. We were on floor 7! We were not going to pack up out family of 5 at 11 at night! Other wise the accommodations were very nice. Updated and clean hotel .
May 6, 2013
Rated 4 out of 5 by DNem Space, comfort and location
A convenient central location, supplemented by spacious accomadation and all the facilities needed.
March 7, 2014
Rated 5 out of 5 by DrP0831 GREAT CUSTOMER SERVICE
I have been a consistent weekend bimonthly guest at Wilmington South since March 2013. I can say, without a doubt, that the staff is exceptional and I have become very accustomed to the high standard they maintain in customer service. If there is a problem, they immediately work to resolve it quickly to your satisfaction. I am more than content and will continue to utilize their facility for my lodging needs. I just wish they could be at EVERY PLACE I have to stay!
July 20, 2013
Rated 4 out of 5 by LesJP Nice hotel
Overall, the hotel was nice and comfortable for a weekend stay. Good price. A couple of caveats: 1. My wife and I went to the restaurant for breakfast and it took way too long to get our food. There was only one chef and he was overwhemed. 2. Our room needed a safe. While I understand I could leave my valuables at the front desk, I didn't want to be bothered to go down there. 3. I was not at check in but my wife had said the staff at the front desk had an attitude.
July 11, 2012
Rated 3 out of 5 by bymy Stains
I found stains on the carpet and the bed skirt. The carpet stain may hace been blood. I was suprised as the usual Sheraton standard is higher. The room layout and design was very good, The beds are wonderful as always. The parking spaces are much too narrow and the parking garage needs to be cleaned and swept. The front desk was quite busy when I arrived, but frontdesk man (Kevin?) was very helpful and efficient. Some wallpaper needs repair.
June 21, 2012
Rated 3 out of 5 by Block5 Wedding Block
My daughter booked a block of rooms. When guests arrived, although gift bags were available at the desk, they were not given out. We realized this hours after checking in. We needed to alert the desk about this error. Once we did, bags were given out.
On Sat, 10/20/12, day of the wedding, my husband left our room at 1:30pm and asked to have the room cleaned. When we came back very tired that evening, our room had not been touched.
October 30, 2012
Rated 4 out of 5 by Lyn16 Good, but...
We were in the area for a funeral so we were pleased to find the hotel so well situated. The suite was comfortable and definitely big enough for three of us on one of the three nights of our stay. However, we were very disappointed that internet connection failed during our entire stay. Even though the hotel reported that it was working (following two impressive rain storms), we were never able to connect. Very frustrating.
August 1, 2013
Rated 5 out of 5 by Frankler So Enjoyed my Stay
I visit Wilmington often as my brothers and sisters live there. About three years ago I stayed at this hotel and it was passable. My husband made the reservation this year and it was so different and BETTER than my last trip, I couldn't believe the turn around. Every staff member was so friendly and obviously well trained. No doubt we stay there on our next trip and I would definitely recommend the Wilmington Sheraton.
November 26, 2012
Rated 4 out of 5 by BT13 Sheraton Suites Wilminton DE
Bartender fantastic- opened fresh bottles of wine for by the glass orders, provided late night table and meal service, prices reasonable, bed/bedding fantastic- probably best ever, garage too small for my SUV- dark lots of hanging pipes etc Do not even try with a large car
Did not get my gold reward right, had to ask twice and had to redo bill i asked for paper and email
December 12, 2013
Rated 4 out of 5 by MyNickname50 Parking and Power Failure
Hotel, staff... were great. The only 2 exceptions were: The garage parking is inadequate. Both times we got the LAST space and we were by far NOT the last looking to park for the night. Due to the way the garage is they need to let people know where to park when the garage is full. Then there was the power failure. Okay, it happens, but the rooms did not have a single battery backed up light in them.
June 1, 2013
Rated 5 out of 5 by CarolO Great accommodations - restaurant needs help
Wonderful, clean stylish property. Great staff at the desk. Pet friendly! Two negatives.
1. Parking - last night unable to park in garage due to rude guests who parked in double spaces or in handicapped when not handicapped. Need to police this better.
2. Restaurant was a disaster - the breakfast bar had minimal food on it. Staff were eating in the back while the chef tried to cook. Poor management!
June 16, 2013
Rated 5 out of 5 by BusTraveler123 Great staff
I've stayed in a hotel every week for the past 7 years and at this hotelspecifically for the last 2. Through this, I've had the opportunity to see many different hotels, starwood and others, and meet the staff of many great hotels. In my experience, it is not uncommon to find pleasant and uncommon staff. However, there has not been a hotel whose entire staff actually makes you feel like you have a personal connection to the hotel like those at the Sheraton Wilmington. I consider the front desk friends and they treat me like one.
I even had one experience where a technician was working in the gym and when I couldn't find a jump rope, he went and made me one! The accomodations aren't glamourous, but they are spacious, clean, and fit for business travel. The only negatives with this hotel are the slow internet and mediocre food. Even so, I fondly consider this hotel a home away from home.
April 3, 2012
Rated 5 out of 5 by JKEP Very friendly staff
I stayed with a friend for a girls' weekend away in the Brandywine River Valley. The staff was excellent--helpful and friendly. Lisa at the front desk and Glenn in the restaurant were great but then everyone was, really, we just didn't get their names! The hotel is recently refurbished and it is very nicely appointed and clean. We really enjoyed our stay and would recommend it highly.
October 18, 2013
Rated 4 out of 5 by DS123 Hotel has Great Servce
Everyone at reception was professional, friendly and helpful. Kudos to Bobbi and Lori for their assistance. I was there on a wintry day and a woman fell on the wet floor. Reception was especially caring and worked hard to get the wet floor dried promptly. Waitress at breakfast & host in Club Level evening reception were both very friendly.
WiFi disappointing - unable to stream on iPad.
January 28, 2013
Rated 4 out of 5 by SteveH Outstanding Staff
The four staff members that I had interactions with were excellent. Starting with Dominique at the front desk, she was very professional and helpful when I checked in and recommended a great place for dinner. That evening when we received linens for the pull out sofa bed they were stained. The hotel staff member quickly brought up a replacement set and was very apologetic. Soon afterward Dominique followed up with a call to ensure that everything was in order. The next morning, we enjoyed the complimentary breakfast buffet. The food was very good. The waitress and chef were excellent. I apologize for not recalling their names because they should all be commended for their excellent attitudes and commitment to customer service. It isn’t too often I have the pleasure to be able to write such a positive review. Unfortunately, I don’t see myself staying that this property again as my business doesn’t take me to Delaware
December 31, 2012
Rated 5 out of 5 by NartinP Nice renovation
I always stay at the Sheraton in Wilmington as it offers great value and location. The recent renovation is a great improvement and, I suspect, needed with the Westin coming on-line in the next year of so. The staff are always welcoming and the environment is always predictable. As a frequent traveller, predictability is a very good thing. This place feels like home!
June 1, 2013
Rated 4 out of 5 by SLG427 Nice hotel with comfortable and big rooms
The room was comfortable, spacious and clean, and the staff were very kind and accommodating during our stay.
February 3, 2014
Rated 5 out of 5 by MamaSue A Great Find!
Our stay at the Sheraton Suites in Downtown Wilmington was wonderful. The thing that attracted me, as I shopped online, was its proximity to our destination and the incredible value offered by the hotel. The price of $79 for this luxury suite was amazing. It induced me to sign up for the rewards program. We will certainly revisit Sheraton in our future travels.
January 28, 2013
Rated 1 out of 5 by Shinky0 Terrible Lounge
This hotel is fine overall but the Club Lounge is really the worst I've seen on a SPG hotel.
There isn't much things available, coffee machine is most often off, out of service, and unavailable late evening. This is definately not a place you would hang out after a diner
I am giving a bad rating due to the lounge being way under usual Sheraton standard.
October 12, 2012
Rated 4 out of 5 by Matt77 Nice Hotel - Bad Breakfast Bar
The Sheraton Wilmington has very spacious suites. The hotel meets Starwood standards. It's clean, the staff is friendly, great location for downtown Wilmington. The only negative thing I would say would be the Bistro Bar where they have breakfast. The breakfast bar hardly had any food, what was there was beyond terrible, with horribly poor presentation.
October 24, 2012