Rated 4 out of 5 by Prairie80 Nicely updated
This was the first time our family stayed at this hotel. We chose it due to the proximity to the zoo. The lobby areas and guest rooms are very nicely updated. Our bathroom was on the small side. The buffet in the Colours bistro was disappointing. Our kids loved the water slides, but as a parent I really wished the area was a little cleaner and more updated to match the rest of the hotel. Prices in the convenience store/gift shop area were high but service was good.
June 29, 2014
Rated 2 out of 5 by RNCMG Grungy rooms not clean!
We updated to a suite from a standard room which we were told was upgraded. It was old and dingy, the sheets on the pullout couch my kids slept on had a tag stating that they were cleaned but there was hair all over the sheets. The bathroom was not very clean, it had something sprayed all over the door and floor, it looked like pop. The pool was great, kids enjoyed the waterslides however you need a key to get in the elevator and we got stuck with no key and had to wait for someone to come to get back to our floor. Would probably stay again if they started cleaning rooms a bit better.
August 15, 2012
Rated 1 out of 5 by AKfamily5 No Sound Proofing in this hotel
We have stayed at the Sheraton before as the beds are very comfortable and my kids enjoy the waterslides. Our last stay was in room 234 right by the pool access and I would not do it again. Usually you can hear muffled voices and sounds outside your door or from the room beside you which is quite normal but this time it was like all these noisy people were inside our room. We actually checked to make sure our hotel room door was closed. There is no sound barrier at all in these hotel room doors, unfortunately we had terrible sleeps and for that reason would not recommend to anyone.
September 1, 2013
Rated 5 out of 5 by mack03 This hotel met all our expectations.
Excellent location, free parking, great for families with children with the indoor pool/waterslide area.
July 20, 2014
Rated 4 out of 5 by Kfran00 Night out
Great spot to take the kids for a night away.
July 21, 2014
Rated 5 out of 5 by Welltravelled26 Highly recommended
We stayed for one night only and found the whole visit to be flawless. The hotel is in pristine condition, staff service was exemplary, the rooms spacious and beds were very comfy and while we did not have breakfast as part of our package, the restaurant off the foyer was very reasonable and had a great choice of food. There was also a starbucks in the lobby area. The hotel is about 10 mins drive from Calgary airport. We didn't get a chance to use the pool unfortunately. This visit was far far superior to our Sheraton stay in Toronto 4 nights earlier. I can't fault anything.
August 18, 2012
Rated 5 out of 5 by duckymac Excellent All Round Luxury
This was the first time in using this hotel and I must say it did not disappoint. From the moment we walked into our room we felt like we had walked into luxury. It was a beautiful modern feeling room but for the price of a standard room that you would expect to pay for in another hotel. I can't pick out any faults with the room or hotel. We loved the waterpark and it filled in our evening just nicely. The staff were beyond professional and courteous, I find that them going out of their own way just to provide the smallest thing or make the guest that little bit happier really seals the deal. I will definitely be staying again and we are already planning our next trip. Give yourselves a big pat on the back guys.
September 8, 2013
Rated 5 out of 5 by JDM1013 Excellent hotel and the service of the staff is great!
I had an awesome stay at this Sheraton and the staff was great. Especially Petra Galovic at the front desk. She is awesome!!!
July 17, 2014
Rated 5 out of 5 by Cheapspeed Enjoyable Repeat Stay
Stayed over the weekend with family and appreciate the suite upgrade. As always, staff was helpful and friendly. Hotel is at a reasonably good location with free parking. To go downtown, go south on Barlow Trail to Memorial and by-pass traffic on Deerfoot. Newly renovated fitness centre is under-utilized, I was there alone for more than an hour on Sun evening. Henry's Pub has daily steak and pint special for $18. All in all, I feel right at home in Cavalier on my frequent business and personal visits to Cgy. Breakfasts during this stay at the club lounge are very good.
May 16, 2013
Rated 4 out of 5 by Amie45 Always really enjoy is hotel
We have stayed here before and will come again...our daughter loves the pool...we had a minor issue this time with what appeared to be blood on the hide a bed mattress, and when I informed the front desk about it nothing was done about...I informed them again when I checked out so hopefully something was done about it afterwards...the rooms in general are very nice and the beds very comfortable...the service in the lounge was good and the people who worked throughout the hotel were very friendly...we were there for the long weekend and it was extremely busy.
September 6, 2012
Rated 5 out of 5 by Jo60 Great Place to Stay
We spent three days here last week, and really enjoyed our stay. The room was clean, very comfortable, and had everything we needed.
We ate at Carver's the first night ......... was wonderful! They have the best cheesecake ever! A couple of other times we ordered room service and were very impressed by the speed of arrival, and the quality of the food. Very yummy and great portions.
We went in the pools one night, and had a very nice time. It's a great place to bring your kids for sure!
We would highly recommmend this hotel to anyone, and we will be back.
May 16, 2012
Rated 4 out of 5 by Joswi Correct hotel close to airport
Hotel close to airport with all required facilities. Nice pools, specially for children.
Unfortunately, room noise isolation was very poor. This is the only bad point.
For the rest, all was ok or good.
July 9, 2014
Rated 3 out of 5 by jats78 Nicely renovated
Enjoyed the newly renovated room and Club Lounge. The clerk at front desk was very curt. Checked on internet in lobby regarding upgrade and noticed 3 available suites. When we asked for the upgrade, we were told we already received an upgrade to the Club Floor and were told that there were no suites available. I called Starwood and was told that the suites were available. Is that the way to treat your Platinum members? Even though the Club Lounge opens at 7:30am thre was no hot water available for tea till 8am and the boiled eggs arrived later than that.
August 19, 2012
Rated 4 out of 5 by Smurfette This time was for the Dogs!
We try to use the Sheraton Cavalier for a winter family getaway once or twice a year. The renovations have made the rooms even better (awesome showers), with the pull-out couch and king bed there is more than enough room for our family of 5 to be extremely comfortable. The colours restaurant's pasta buffet and quality of the kids menu items is unmatched. And the staff is generally top notch.
Despite having a fantastic time as usual there were a couple of annoyances. On our second night there were DOGS barking a few doors down from 8pm- midnight. After mentioning it to staff it seems nothing was done. We had the worst night sleep there ever, plus our two year old was woke up as well. We understand that dogs are family too, but let them stay at a motel or lower quality hotel. We didn't book a motel or inn for a reason. It was terrible and we were very disappointed not more was done.
Also the speed of the elevators are fantastic but the need for a key card for access was very annoying as well. We were wondering why this change was done, but no one seemed to have an answer. Were there security issues in the past?
Despite the annoyances, we will still go back. Just hopefully with no dogs to bunk down the hall from....
March 28, 2012
Rated 5 out of 5 by GC99 Above and Beyond
While I was on business, my husband (who had recently had an accident) was not. I was given an early check in so he didn't have to hang around the lobby waiting for me to get back from an appointment and an extended check-out time a couple of days later so he could enjoy the first round of the Masters in our room while waiting for me to finish for the day. It was really good to have him close at hand in case of a problem and also to know that he could be comfortable and private. Many thanks to the Sheraton Cavalier for accommodating our special needs.
April 12, 2013
Rated 4 out of 5 by GRP1921 Nice Renovations
I have stayed at this hotel many times before, but it had been a little while since my last stay. The renovations conducted since my last stay were starting to be needed and aside from rejuvenating things they have added some very nice upgrades - glass shower and pull-out couch.
My TV was not working properly so I called the front desk and fairly quickly maintenance arrived. Unfortunately it took two replacement TV's to get things rectified - no fault of maintenance though. Beyond that, things were one again enjoyable - I was given a room on the 7th floor that looked towards the mountains - beautiful to go to bed to and to wake up to.
While on business this time, I will be back with the family so we can enjoy the Hotel's waterslides!
April 4, 2012
Rated 2 out of 5 by LWBK Unable to accomodate travel schedule
Arranged early check in ahead of time due to flight schedule. Arrived at hotel and room not available for 5 hours with no reasoning other than 'we're busy'. No other options available other than bags checked. Number left to contact when room available and never contacted. Others had checked in ahead of me.
June 28, 2014
Rated 5 out of 5 by happygranny One small problem
I found this hotel extremely helpful for my needs. the one small problem we had was our key. It did not work most times in the elevator and 2 times would not open the door. We were on the third floor and found it very irritating. I have a bad knee and a lot of extra walking. The pool was amazing and the tickets for Calaway were awesome. The front desk let us get an early check in and that was great.
June 16, 2014
Rated 1 out of 5 by Dolt Charges
The hotel is ok but I drank a bottle of water out of the room and paid cash for it but I got billed anyway. I called and they assured me it would be removed. it has not been removed so I called again and was assured it would be removed. It has been a week and the charge is still there. For some reason I seem to be failing at this, I am calling them again to attempt to get this fee that I have paid removed from my bill. I had bad luck getting to the airport with all the construction, nearly missed my flight. I will not stay there again
September 19, 2013
Rated 2 out of 5 by billyxe Carvers staff borderline rude
Myself and 4 colleagues , all Starwood Platinum members dined at Carvers during our stay. Hostess very unfriendly, looked down her nose at us for not having a reservation. The restaurant was 1/3 full the entire evening. 1 colleague was late and the hostess kept threatening to take away one of our tables if our colleague didn't arrive soon(we had a table for 2 added to a table for4). There were 10 empty tables for 2 the entire evening! She didn't need our table, she just wanted to be rude.
Not the 1st time this type of attitude was displayed by the same employee. Some training in politeness and appropriate way to treat loyal customers is definitely in order. Been staying at this hotel for years and the rest of the staff is always so helpful and friendly.
December 21, 2013
Rated 4 out of 5 by Shannon32 Disappointment with Carver's
I was eating by myself and wanted a couple glasses of wine during dinner and then was going to have one back in my room. As a result is waslooking at the bottles. I was disappointed to find that there was not one bottle under $40. What was even disappointing was what you were charging for the bottles.
There was Wine O' Clock from Oliver, BC. I have purchsed it before in the liquor store for less than $10 a bottle. Carver's price was $45. I understand there is a mark up. Usually I experience a double mark up. To mark up the wine 4.5 times is ridiculous. This was very frustrating and now it makes me think twice about returning. I still bought a bottle of wine with my meal and so my bill came to over $100 plus tip. I was at the mercy of Carver's wine menu.
January 26, 2013
Rated 4 out of 5 by DD32 we'll be back !
stayed here for a business conference and enjoyed the food, the service, the slightly early check-in and the waterslide.
all good. will stay again.
June 30, 2014
Rated 4 out of 5 by mickeymouse14 Amenties
this hotel has all the amenities that you need in one place to have a wonderful stay.
July 1, 2014
Rated 4 out of 5 by Kathy21 Great Family Fun
The Sheraton has great family fun.
With pleasure also comes business. Todays work world doesn't stop, a feature that would have been nice at the Sheraton would have been full service wifi, not lite at no extra charge.
The Sheraton is a great place for the family the pool is great, but no people were in it because it was cold.
Waking up to beer cans out the front door entry in the planters was not so family friendly.
We understand that the Sheraton provides lots of banquet functions, but seeing broken glass and beer cans is not what I want my children to see first thing in the morning.
Overall we had a great time. The new life jackets were wonderful. And provided at no charge was nice.
Thank-you for the new suite and coffee, overall happy with our stay and we will be back.
September 11, 2012
Rated 4 out of 5 by e2bees Good for family staycation
Enjoyed 2 nights this past weekend in a king suite. Kids rated pull out sofa as comfy (2 boys). Suite could have used one more arm chair/lounger. Room updated nicely but for the price I was paying,and the quality expected, they should talk to the contractor to tidy up the loose ends. The king bed was ok, pillows, while plush, were too soft.But that is only our preference. Enjoyed eating at Colors (shouldn't it be colours...;), and room service from same was very good. Price was as reasonable as family restaurant just down street.Kids enjoyed pool area,wifi was very good. We'll come back, but probably just book 2 adjoining rooms (for same price range).Also, it was easy to find and lots of amenities close by.Would have preferred fridge not filled with mini bar items and requiring a key, but over all, clean and fun.
April 28, 2014
Rated 5 out of 5 by lesismore This hotel was awesome
My stay at this hotel was comfortable, pleasing, and overall awesome. Staff were all friendly. My room was clean...I had everything I needed. I appreciated the free wifi daily....and the incentive for "green" housekeeping.
June 23, 2014
Rated 4 out of 5 by PattiB12 Good conference experience
The food was very good and i felt the conference was a success.
June 30, 2014
Rated 5 out of 5 by PAJ53 Staff
The Staff are Exceptional
June 29, 2014
Rated 3 out of 5 by Expatnomore Nice reno, but honesty is the best policy
When I checked in after midnight I was told that I had been upgraded (yay) to a suite (#745). I told the clerk that the only thing I cared about was quiet, don't care about views or anything else. She assured me directly that it was a quiet room. Perhaps but the elevator shaft next door kicked into gear in the early hours and my sleep was awful. There is no way that room could be considered quiet and she lied directly to my face. Bad show SPG and certainly not what I usually experience at your hotels.
January 18, 2013
Rated 5 out of 5 by Kelly52 Comfy and Classy
This is the third time I have been to the Sheraton Cavalier in Calgary for business. The hotel is easy to get to, just off the Deerfoot trail and surrounded by many restaurants if you wish to eat outside the hotel. Some of my group ate at the hotel bar and the food was delicious and the service very good.
This trip our meeting was in the McKnight East boardroom. This room is perfect for smaller groups, we had 30 folks at our meeting. The meeting rooms have all been refurbished since our last visit and wow, very nice. New comfortable chairs and beautiful lighting.
The staff are first class, polite and attentive. Martin our coordinator couldn't have done enough for us.
The guest rooms are large and bright with wonderful beds,very comfortable mattress with pillows that you just melt into!
October 29, 2012