Rated 3 out of 5 by RBImom Clean, comfy but not friendly or gracious
Facilities met my expectations but customer-service staff did not. Very clean and comfortable room, lobby, pool. Housekeeping staff and gentleman who walked through pool areas on several occassions were thorough, friendly, and. more helpful and kind than front desk staff.
Didn't feel welcome at check-in. We were part of a baseball tournament and it was obvious that front desk staff were annoyed by our arrival and jaded perhaps by previous teams of guests. However, when I returned with questions, "Ebony" was very friendly and helpful ... a definite star in an otherwise lackluster bunch of "customer service" representatives. Upon checkout, whoever checked me out (no nametag, but if I were as rude, I wouldn't want anyone to know my name either) was condescending, discourteous, disrespectful, and never thanked me for my business. She treated me like I was stupid for questioning a charge and asking for explanation. Furthermore, her colleague, also a younger woman, stated to her coworker, "I've got to go get some coffee before I bite someone's head off!"
When I drop nearly $500 for 3 nights without complimentary breakfast, I feel like I at least deserve a smile or a "thank you." I got neither.
July 13, 2014
Rated 4 out of 5 by HeSa at home in Columbus
I look forward to staying at Sheraton Suites Columbus whenever I am in the area. The staff always remembers me even if it has been months since my last visit.
July 10, 2014
Rated 4 out of 5 by Tom147 Good northside location
Current road construction on Rt 23 adds to congestion of a commercial setting. Hotel continues to update and maintains a quality appearance. Good selection of mid to high end restaurants within walking distance.
July 7, 2014
Rated 4 out of 5 by JJSimon Good Experience
July 4, 2014
Rated 4 out of 5 by FamilyMan1 The Good and the Bad
Stayed here with my family for a little in-town staycation. Used starwood points, and the transaction was seamless, which was great. The staff at the front desk was excellent, very friendly and attentive! The combination of an indoor/outdoor pool was very nice, as we had a mix of good and bad weather. It also helped to assure that it was never too crowded at any one pool. I would think of the room as more of a spacious one room hotel; it was a bit small for a suite. Still, it was nice to be able to put the baby in the bedroom to sleep at night and to then close the french doors to continue enjoying the evening. It had a microwave and a fairly large mini-fridge, which was was really nice to be able to store a lot of our own items and not have to rely on room service or outside dining for all of our food.
The biggest negative was the shower, which had pink mold on the shower head and a rather large stretch of mildew along the edge of the tub. There is really no excuse for this, as it would not be difficult to simply re-caulk around the tub. This was on a Starwood Preferred Guest floor as well, which added to our surprise. When I informed the front desk, they were very apologetic and offered a breakfast voucher, as well as to send someone up right away to clean. Unfortunately, it was nap time for our baby, so we did not want to have housekeeping up there immediately. However, when they did come later in the day, nothing had changed with the shower. I appreciated that the front desk did care, and made some attempt to make it up to us. At the same time, I question the level of cleanliness and attention to detail at the hotel. Overall, while disappointing, it is not like this incident completely ruined our stay or anything. On the contrary, it was still a relatively positive experience overall.
June 30, 2014
Rated 3 out of 5 by quantized Lovely staff
This hotel had welcoming staff and, while a bit tricky to get to due to construction, was a good place to stay. My room was clean - perhaps too clean because the carpets were still damp when I moved in and the room was a bit oddly moist over the next two days. The room was well situated for my cats though and I really appreciated that pets are allowed, so I just ignored it. I'd go back.
June 30, 2014
Rated 5 out of 5 by Donnabk This was great!
Fantastic overall. Love this place!
June 28, 2014
Rated 5 out of 5 by gcar Great hotel
Everything was great, thanks
June 23, 2014
Rated 5 out of 5 by Robbi4343 Amazing
This was literally one of the best, if not the best hotel I have ever stayed at and I travel A LOT!! A great room for great value. Friendly staff, quick check in and out, very nice room, great bar.
June 21, 2014
Rated 2 out of 5 by JBIetall Sleepness Nights
In town for a wedding. Had basically two sleepless nights on Thursday & Friday. Kids baseball tourney in Columbus. Other hotels sold out. Had to put up with boys running through the halls making all kinds of racket till almost dawn. BOTH NIGHTS! Asked hotel staff REPEATEDLY to help. THEY DID NOTHING. One of worst travel experiences we've ever had.
June 16, 2014
Rated 5 out of 5 by Hawkfan Very Comfortable Hotel
This hotel was one of the best we have stayed at in quite sometime. Room was spacious and the bed was most comfortable.
June 15, 2014
Rated 5 out of 5 by Pastor34 Above and beyond
Printer not working in lobby, no problem Levi Kurtz uses his personal email to put document on alternate computer prints document, wedding is a success, went above and beyond expectations
June 15, 2014
Rated 3 out of 5 by Missie86 Somewhat Disappointing
We stayed at this hotel because of its proximity to a baseball tournament our son was playing in. It was a nice hotel; however, we had some issues during our stay. Our suite that slept 6 had three towels and washcloths. When we called the front desk, no additional ones were available at the time. The outlet in the bathroom did not work, which left me running between the bedroom and sitting area to blow dry and curl my hair. Then later that morning, our team name had been put on a board for breakfast. When we arrived, we were told that had ended, but we could upgrade for $6. When I had no voucher (didn't know anything about a voucher), the server came back to tell me the less-than-exciting breakfast bar would be $13.95 PER person. My son had a baseball game to play or I would have left. He ate, the rest of us sat and watched. There needed to be better communication about the breakfast. We will not stay here again as we prefer a hotel where breakfast is included.
June 9, 2014
Rated 4 out of 5 by softballmom7 Lady Bombers Weekend
very accomodating for the weekend of softball games
June 9, 2014
Rated 2 out of 5 by Seminoles Will not do what it takes to satisfy
Unfriendly staff. Do not go the extra mile to satisfy hotel gust that book 15 rooms. All we wanted to use is the grill. That no one was using.
June 9, 2014
Rated 2 out of 5 by Seminoles Need work!
Need customer service people badly.
June 9, 2014
Rated 5 out of 5 by Jackdaw Rooms are very clean and we'll maintained
We were impressed with the cleanliness, different floor plan, 2 tv's for different tastes, both pools and the staff was very helpful with quick responses.
June 2, 2014
Rated 5 out of 5 by Middy123 Great value, exceptional rooms
We stayed at this motel while attending the Memorial Golf Tournament. We were pleasantly surprised by what a nice motel and beautiful room we had. It is an exceptional value. The two room suite is great, the bed was plush, the bathroom is beautiful with a great shower. We did not eat at the motel but enjoyed drinks at the bar both evenings and Sammy was a great bartender! Our only disappointment was that the Golf channel is not offered.
We are looking forward to returning to the Memorial next year and will stay here again.
June 2, 2014
Rated 3 out of 5 by Shep23 Poor Service
Stayed for 4 days. Accepted ECO option. Ran out of shampoo after 2 days, and despite 2 requests, shampoo was not provided. Restaurant service was great, and pool area was clean and welcoming.
June 1, 2014
Rated 5 out of 5 by ValleyExtreme2001 Youth team reservation
Our 12u girls softball team has been coming to Columbus for tournaments for 3 years. This was our 4th team reservation with your hotel and it was wonderful as always. Christa, who handled our group went above and beyond in assisting me in planning the weekend. The staff who handled our breakfast room was also very kind and helpful. Thank you again for making our team's weekend a huge success. Can't wait to return for the Stingrays tournament
in mid summer!
May 24, 2014
Rated 5 out of 5 by Sensei1 Home a way from Home!
Very friendly staff. Great Gym!
May 19, 2014
Rated 5 out of 5 by Havoc13 comfortable room. Great bed and pillows
Spacious room . Quiet. Well appointed.
Great bed and comfortable pillows. Good shower and towels. Helpful staff. Good location with very good places to eat near by.
May 19, 2014
Rated 5 out of 5 by JEMGIL GREAT STAY!!
My family & I truly enjoyed our stay at the SSC. The rooms were nice & spacious, the staff was friendly & the hotel is in a great location that is near multiple food options, the highway & other useful locations.
Ebony at the front desk was a SUPERSTAR!! Very friendly, professional, & efficient - - FABULOIUS JOB!!
Also, Sam the bartender was exceptional. He singlehandedly managed to take great care of my large group, pouring great drinks & delivering food in a timely manner, all while engaging the guests in fun & friendly conversation. The drinks & food were much better than I expected.
May 19, 2014
Rated 5 out of 5 by Norrie Great Weekend
We thoroughly enjoyed our stay, including the room we had, the gracious desk staff (especially Evelyn), and the late night food we had in the lobby area. In fact, the gentleman who waited on us in that lobby bar/eatery handled all 20 of us with courtesy and caring service, all by himself!! We would definitely stay here again.
May 19, 2014
Rated 4 out of 5 by Ginny67 Great choice for short stay
Comfortable, friendly staff, convenient location. Free wifi in lobby- would be great if free wifi came with room.
May 17, 2014
Rated 5 out of 5 by matt3993 Very accomodative/spacious rooms to work.
Was able to spead materials out and not feel "cramped" for space.
May 14, 2014
Rated 5 out of 5 by DaveM Excellent Choice for Columbus Stay
I was very happy with my stay at this Sheraton Suites Hotel. Stayed 2 night.
Rooms are large and very work friendly. Staff very accommodating.
Christina, the sales manager is very attentive to her guests and greets them personally in the Club lounge.
May 9, 2014
Rated 5 out of 5 by Carrie2010 Staff went over and beyond our expectations
My husband and I picked this hotel because the suites had everything we needed. After our casting crowns concert we got to our room and sleeps wonderfully. The following day we relaxed in the sitting area. It was our home away from home...Everyone was very friendly and service was perfect. We loved our two day stay and definitely recommend this location to everyone. Will most definitely return in a few months for our anniversary.
May 5, 2014
Rated 2 out of 5 by Yesterday55 ATM Debit Cards
I couldn't believe Sheraton is still flying its flag over this one. All you could see in the lobby were hand written paper signs reading " minimum $$$ amount will be taken out of your checking account if you use a Debit card" which means you're catering to people without credit cards who abuse hotel rooms.. Pool door broken and housekeeping knocked on my door for 10 minutes while I was in shower and then denied it. Night clerk 's shirt look like he slept in it. This was a Super 8 with Sheraton flag. Starwood needs to fix it.
May 2, 2014
Rated 1 out of 5 by charlie1000 disappointed
When we checked in nothing was said that our reservation for a club level room was not being honored. After getting to the room, I called the front desk to ask about the room and rate. Surprisingly I was placed on hold for about 25 minutes.; I hung up and called back and no one answered. I called back later and was told that all the Club level rooms had been used; even though I had a confirmed reservation. I then ask about the rate and was surprised to learn I had been charged the Club level rate for the room. They did adjust the rate after I questioned it but I don't think they would have otherwise.
The room only had one bed and a pull-out couch that was sinking in. I gave the bed to my wife and granddaughter. I tried to sleep on the couch, but that was useless. The only sleep that I got was in one of the office type chairs with my head laying on the table. The window in the bed room allowed all the outside noise in even though we were on the 6th floor. The wind blew through a crack above the window also. This was suppose to be a good weekend with my family since we had not been anywhere together in several years, but thanks to you it was not. We had thought we would stay a second night, but with these conditions we decided to return home. I was employed with ITT for 20 years and no that this was not there standard then. I may never stay at a Sheraton again. I forgot to mention that their was kids everywhere and they were very loud and disruptive.
April 28, 2014