Rated 3 out of 5 by MarTom1020 First time Gold experience-wrong room #!
At check in, was given key to room 542. Key did not work. Went down to lobby and got new key to room 542. Still did not work. Someone came up to open door and left. As we entered room, found it to be occupied by another guest, who was not in room at the time. Went back down to lobby. Then found out room # should have been 524! First time at Gold level status. Congratulations!
October 26, 2012
Rated 2 out of 5 by CAF1 Hotel needs updates and better attention to detail
The good: Housekeepers were very good; they replenished supplies and were thorough. The fitness center was modern, well stocked with equipment and modern workout methods and tips.The food at night was done well at the bar. The Bad: The room's bathroom smelled like mildew and the room like smoke;2.hot tub was once half filled with snot on the surface; alarm clock did not work;
July 29, 2012
Rated 4 out of 5 by amys Overall Good Stay and Service
Overall, I had a good stay at the Sheraton Eatontown for the 2 nights I spent while at the BIANJ conference.
staff were friendly and courteous, check in was fast. The bed & bedding were great.
I was disappointed that the hotel breakfast was not included in the room rate this year as it definatly offered more then the conference breakfast.
Also, I think that the JR restaurant could have used some more organization. I sat down at the couches around 7:30pm on Weds, waited 10 minutes in my seat as not one staff person acknowledged me. Waitresses were walking around to their tables in the dining section and a woman with a business jacket was clearing tables. Neither of them attempted to communicate w/ me. I finally went up to the bartender and asked for service. Once i spoke w/ him, I got excellent service from that point, that was provided by him, not the waitress. I was very happy w/ my meal and service by the bartender.
May 20, 2013
Rated 4 out of 5 by PittsburghGirl78 Great for the family!
Every time I come to the shore I stay here. It is perfect for my kids with the pool and they love the 6th floor club lounge! They think it's awesome! It is close to everything and convenient! The staff isn't always the friendliest or the most professional looking but the hotel is awesome!
August 21, 2013
Rated 2 out of 5 by JackJill6566 First Time Disappointment at Sheraton
We have always enjoyed our stays at Sheraton Hotels but this hotel was below par. The room was filthy; we couldn't even sit on one of the chairs. The halls was run down. There was no valet so you were left to carry all your stuff in yourself. You also had to park your car yourself. Everything about this hotel was not what was usual for a Sheraton. So disappointed!
August 21, 2012
Rated 2 out of 5 by Rbtv Needs renovation
Great location, but the hotel looks like it hasn't been updated since circa 1992. Stained wallpaper, dated decor, oxidized windows, dirty grout in the bathroom, etc.
Front desk staff was excellent however. Very busy weekend, but front desk worked to be very accomodating and efficient for everyone.
August 12, 2013
Rated 1 out of 5 by Bo22ofBadgers Sheraton Eatontown Falls Short
Poor communication among staff and even poorer communication from staff to guests makes a stay here disaster. Combine that with false fire alarms and a reservation system that can't figure out when guests are checking out and you have a miserable guest experience. If you want to hear the word "no" over and over again, the Sheraton Eatontown is the place for you.
September 4, 2012
Rated 4 out of 5 by dantobi great beach weekend hotel
Hotel is in a great location for a beach weekend. The common areas of the hotel are very nice. The indoor/ outdoor pool is great. This hotel is a great place to take the family for a weekend down at the shore. The individual rooms are a little tired and need to be upgraded. We will be coming back and recommending the hotel to friends.
July 8, 2013
Rated 4 out of 5 by Mallet66 THE EATONTOWN SHERATON WAS GREAT!
From check-in to check-out, the front desk experience was splendid. Adrian & Tom both made me feel like I was the best guest ever.As a recording- artist that travels from location to location, hotels mean everything to us musicians.The Buffet was so fresh and tasty. As most of you may already know the BEDS are the most outstanding when it comes to comfort!!
April 8, 2013
Rated 1 out of 5 by KimNY Disappointed, expected better for Sheraton
We went in August with our two little girls. Since we booked through a third party we were treated sort of like welfare guests. It was thrown in our face about 20 times. We rented a fridge for our room, it died the next day, all of our food went bad, I called the front desk, they offered to send a new one but we had nothing left to put in it at that point. We had them take it. We were charged for both nights, even though we'd lost more than double the cost of the rental in food, we felt we should have been offered a free meal or something to make up for it but instead we had to dispute it on our credit card. The bathroom had mold, the vanity in there was broken, the door had rusty metal on the door. The beds themselves were extremely comfortable which is the one positive I have to say. The other positive was that they were able to give us a room with two beds in it so we had a place for our girls to sleep. We were treated differently because we booked through a third party instead of directly. That bothers me more now that we stayed somewhere else after booking through the same third party and were treated very well, so I now see that now all who book through a third party treat their customers the same. We were just trying to get away to the beach for a couple of days, we had our house destroyed in a hurricane, than a fire took our new home two weeks prior to move in. We just wanted a break for our girls, and us, I wanted a robe to wear, a plush robe, unfortunately they were not for the customers who didn't book directly.
October 12, 2013
Rated 3 out of 5 by Sgtmac Club house floor
Room 620 did not meet my expectation far as upgrades are concern. The desk chair was dirty and the stains was very nasty. The furniture was something to be desire needs to be updated could have had a love seat or another chair to occupy that empty space. Our last stay was much better and this is why we came back; however, this stay was awful room wise.
March 10, 2013
Rated 3 out of 5 by spg70 Needs refurbish
I have stayed here few time only because this is only SPG property close to location for my client meetings. I have stayed in different types of rooms and common theme is, this place needs refurbish. The carpets, furniture are dirty and stained. In this instance my room in club floor had stained comforter, and a big blotch of water stain.
February 2, 2013
Rated 4 out of 5 by RMSC Great Hotel, but linen wasnt changed!
We were very excited to stay in this hotel, but were quite surprised to find that the bedsheets were dirty. and, in the morning we were awakened by housekeeping ENTERING our room at 9:00! Checkout wasnt until 11:00! That's a high level of unprofessional behavior!
August 9, 2013
Rated 2 out of 5 by WeddingTraveler5 Needs Updating
In need of updating and a good cleaning.
September 23, 2013
Rated 2 out of 5 by CherylR Staff is not customer focused
Staff could be more outgoing and acknowledge guests when walking around hotel. Housekeeping did not leave enough cups for coffee for two and did not leave adequate towels each day.
September 3, 2013
Rated 2 out of 5 by disappointed2554 Needs improvements for the price
We booked a room for 2 nights at a discounted rate for a wedding. I know what the room originally would have been booked for since I originally booked the room on the website, then later found out I could get the discounted rate. For the price, we were expecting a nicer room. The room was in desperate need of updating. The air conditioning was extremely noisy and rattled. We had to turn it off at night to sleep and suffer being hot. The bathtub took 20 - 30 minutes to drain after a shower. We had 4 people staying in the room which meant it took a long time for everyone to get ready in the morning. I complained at the front desk and was expecting all to be fixed, but it was not. As far as I know, no one ever came to the room to fix either issue. We only had 2 sets of towels, so we had to ask for more. The second day, I thought we would have received 4 towels, but once again, I had to ask for more. When we checked out, I complained again about the issues and the front desk personnel didn't seem to be overly concerned about the issues, except they did offer a small discount on the room rate.
August 28, 2013
Rated 5 out of 5 by RAHIM COULD NOT ASK FOR MORE.....
MY EXPERIENCE WAS GREAT ...THE HOTEL WAS CLEAN AND THE STAFF VERY FRIENDLY....FUNNY I HAD FORGOT HOW NICE THE PLACE IS AS I STAYED HERE MANY YEARS AGO WHEN THEY FIRST OPENED......LOVE THAT STAIRCASE GREAT FOR PICTURES, ACTUALLY TOOK A FEW.......WILL BE BACK AGAIN REAL SOON....!!
June 18, 2013
Rated 1 out of 5 by Mike Filthy Hotel
My room was absolutely filthy. I mean it was disgusting. The carpet was in horrible shape as was the bathroom. Doors appeared to be beaten they were so damaged. I can go on and on. This location is by far the worst Starwood property I have ever stayed in.
On a positive note - the bar and restaurant staff were great.
February 27, 2013
Rated 5 out of 5 by RAHIM JUST A GREAT PLACE
I STAYED HERE WHEN THEY FIRST BUILT THE HOTEL MANY YEARS AGO AND THIS IS MY FIRST TIME BACK. GREAT STAFF GREAT HOTEL AND IF YOU KNOW THE AREA JUST A LITTLE YOU WILL SEE THAT YOU ARE IN ONE OF THE BEST AREAS OF NEW JERSEY.....DOLLAR FOR DOLLAR VALUE THIS PLACE IS BY FAR THE BEST IN THE AREA...
June 15, 2013
Rated 3 out of 5 by Menapaca Wedding weekend
We stayed at this hot for two nights for my brothers wedding. From the minute we walked in the door the service was terrible. It felt as if Nobody knew what they were talking about. We were in the room block that had two full beds and were told we could not get w king bed in the room block, my parents on the other hand were able to get a king bed, simply by speaking to a different person. My sister then asked for a king bed in the Room block and they told her no also so she has to pay more (190) and we were all there the same two noghts for the same event. My friend told me about a teacher discount where his room was only 110 a night so I asked for that deal and they told me no, but why was my driend who stayed the same amount of time as we did able to get that. And this was all when we checked in! Our whole experience felt like nobody who worked there knew what was going on. I am a teacher like my friend and paid 320 for the same thing he paid 220 for! The lobby of the hotel is beautiful but the rooms (at least on floor 4) need some help. All in all I was not at all impressed and I am hesitant to ever go back to this hotel.
September 1, 2013
Rated 5 out of 5 by neily820 was missed by staff
i was havong medical issues all summer so i never made to eatontown nj but this weekend when i got there i was welcomed with open arms for the whole staff what a great feeling
August 26, 2013
Rated 5 out of 5 by JMCI Recent Stay
I lost my purse at the hotel and one of your employees found it and called me. I was at the airport and was frantic did not have my ID, credit card or money. Everything was overnighted back to me with everything in place. I am extremely grateful for the honesty and speed to which your staff contacted me.
December 3, 2012
Rated 3 out of 5 by debby Hotel clean and comfortable
I have one complaint. I am a Gold SPG member. In my previous travels, I was upgraded to club level, when available. This hotel refused to do so, claiming it was free for Platinum members only. Also, breakfast is free till 9:00 am. We came down at 9:25 and were charged $5.00 for 2 pieces of fruit we ate.
May 11, 2012
Rated 4 out of 5 by Robandlil Clean and comfortable
We stay here 3-4 times a summer to use the nearby beach at Long Branch. The hotel is clean, the beds are comfortable, and the free continental breakfast makes it a good deal. This year we left my granddaughters "blankie" by accident. Housekeeping retrieved it for us and promptly mailed it. Thanks again.
July 3, 2012
Rated 4 out of 5 by JG2012 The Hotel has a good location
The hotel overall was nice. My room was on the 5th floor and needed to be updated. especially the bathroom. Paint was peeling from the ceiling above the shower and the sink was cracked. The towel racks were rusted. I would stay at this hotel again just ask for an updated room next time.
May 28, 2013
Rated 5 out of 5 by Janice2012 Impressive
We were extremely impressed! Clean, friendly, comfortable, beautiful place. We spent two days at the shore, but I think your pool & hot tub were the biggest hits of our mini-vacation. Your staff was very helpful as well. Thank you so much for making our only two days away so memorable & comfortable!
July 31, 2012
Rated 1 out of 5 by DisappointedNJ AC broken TV doesn't work
It was the hottest day of the year and the AC was broken. The TV wouldn't turn on. The bathroom shower was gross and the front desk refused to give me the group rate even though my friends and i consisted of the majority of the hotel. Never Again!
July 21, 2013
Rated 5 out of 5 by Gig62 Overall great experience
This hotel exceeded my expectations. The room was exceptionally clean. The bed and pillows were so very comfortable. When I checked in, the staff made sure I was aware of all the amenities and how to use them. I would highly recommend this facility and will use it again next time I'm in the area.
December 30, 2012
Rated 4 out of 5 by Rich Some issues
Towels in room were damp and dirty, otherwise the room and hotel was great for our wedding stay
One other thing, we had 36 rooms book thru the wedding site however there was another 18 rooms book at the hotel for the wedding but we did not get credit. I think you should review you policy.
April 16, 2013
Rated 3 out of 5 by jackjackjack Not for business travelers
Internet service unavailable for long period of time, which made it impossible to complete work for business. Bathroom was outdated and not entirely clean. Doors were dirty and gritty. Surfaces in room were not entirely clean.
July 31, 2013