Rated 1 out of 5 by SPG20012 Hotel Doesn't Honor Reserved Room Type
I have stayed at this several times through the years, but my last experience and how it was handled by front desk staff will not have me going back. I am Gold or above at competitive hotels and they have never treated me this way. I booked a room with double beds well in advance and it wasn't available when I checked in around midnight. Instead a single king room was the only one available. They didn't tell me this before I went to room and only offered to refund my points when I complained. This is why I reserve a room in advance. If I didn't show they would have made me pay, so when I reserve a specific room, I should get the same guarantee.
March 12, 2014
Rated 4 out of 5 by TravelLots Great Airport Location
This was probably our 6th stay in the last two years. Enjoy this Sheraton a lot, tasty food at the Fire & Grill bar/restaurant. Breakfast next morning was excellent and a great way to start a very long day of travel. Being able to leave our car for the duration of our trip a real bonus to us. Stayed in #363 quiet room on the north side of hotel. Ideal room over looks the pool area if available.
March 12, 2014
Rated 3 out of 5 by April66 Needs improvement!
As SPG in our first booked, we did not get an SPG room. After asking to be moved we were given free bottles of water one day then none the next (is every other day your policy for bottled water?) Our room was half cleaned, water glasses dirty, bed was made, sheets were not straightened out.
In the morning we went down for a cup of coffee and toasted bagel, we like a plain bagel with butter. We sat down after about 8 minutes we gave the waiter our order, he came back 15 minutes later telling us he only had raisin bagels. Did I say we were in a hurry? We were!
One morning we went down to just get a couple of cups of coffee from the Starbucks. There was no one at the counter, I flagged down a staff member and she said she would get someone for us. At least ten minutes later (by this time there were about five other people waiting behind us, I went to the front desk to get someone. She assured me she would send someone, another 10 minutes went by before someone came. He took our order then proceeded to make a couple of drinks for a waiter coming with some food, I assume it was for room service. He then took orders from people behind us. Since they wanted coffee and not a late they got theirs before he proceeded to fix ours.
The restaurant food was good, portions generous, our waiter attentive. We had several good meals.
The gym was fine except there was no television reception.
The pool was great and we enjoyed the Jacuzzi.
March 12, 2014
Rated 5 out of 5 by jaques27 great place to stay
excellent service, clean and friendly
March 10, 2014
Rated 4 out of 5 by karleen staff were great
very comfortable, was able to rest, motel was quite
March 3, 2014
Rated 5 out of 5 by Linda22 Great hotel and excellent staff
We flew in to relax by a pool and was very happy with our stay. From the moment we arrived, Teice Cruz greeted us and did everything she could to accomadate our stay! The shuttle service and driver were great. They took us to the mall near by and picked us up and even made a stop at a gas station for us! We were very happy with our stay and will definetly stay at this hotel again when we visit AZ!
March 1, 2014
Rated 2 out of 5 by mjpeak Hotel has potential, but needs to be updated
As a frequent traveller, I usually get a sense of a hotel fairly immediately after walking through the doors. First they sent me twice to a room where my key wouldn't work, then I figured out it was because someone was already booked into that room! Back at the desk they informed me they would upgrade me to a King room due to my trouble...which would have been great except I had inquired about a King room upon my arrival and was informed all the King rooms were booked. Carpets were old and dirty, hotel needs a renovation.
Onsite restaurant was very good.
February 28, 2014
Rated 5 out of 5 by William591 Excellent Staff
Besides the room being very clean and comfortable, what really made my stay excellent was the hotel staff, both at the front desk and at the restaurant/bar.
February 26, 2014
Rated 5 out of 5 by Valentine16 Very Nice
The room and staff were extremely nice. However my card and the original card on file was charged twice for my food service. Otherwise stay was great!
February 18, 2014
Rated 5 out of 5 by Kiara Great Stay
What a nice way to spend Valentine's evening. We'd planned to go out for dinner, but the traffic getting to the hotel was fierce. We opted to stay in for a drink, which turned into dinner - the food was very good and the staff was great. We were just there for an overnight stay leaving on an early morning flight. You could not do better at any of the airport hotels than this Sheraton!!
February 17, 2014
Rated 4 out of 5 by SIUmax staff is great
I checked in Monday afternoon from Chicago the middle of January to upper 70 temps and couldn't wait to start my week long stay. I have stayed here 2 or 3 times previously and liked the location and facilities. By early evening I was hit with a severe stomach flu that had mebed and bathroom bound until Friday. I had to cancel all my business meetings except one on Friday. I called the front desk and asked for several bottles of water and gatorade as I was becoming dehydrated with all of the fluid loss. The desk manager brought everything up and asked if I needed to go to the hospital. I didn't but she checked back to see if I was OK several times. I checked out on sunday to fly back to Chicago. The cleaning staff kept me in a high volume of towels as I needed multiple showers during the illness. So I will continue to stay here during my future business visits to the area.
February 16, 2014
Rated 2 out of 5 by Pam32 This hotel is tired and need of a facelift
I stayed at this Sheraton a few years back and recall being impressed with the level of service received, and the overall cleanliness and maintenance of the hotel. This visit was completely different. I am a Gold SPG member and was not given a room on the preferred floor. I was less than thrilled and asked for a better room. I was given a room on the "Club Level" which included a few more amenities but the room was still tired and dingy. The upside is that the room was quiet. I will be traveling to Phoenix an average of once/month, and I will not return to this Starwood property.
February 12, 2014
Rated 1 out of 5 by VV14 This hotel is not good
As a platinum member, I have not stayed in a hotel in such a need of a thorough cleaning/upgrade. The carpet in the room was stained, the fixtures were old/dirty and the was a toe nail on the closed toilet lid when I checked in -- it was aweful!
February 5, 2014
Rated 5 out of 5 by trainer123 What a fabulous staff!
I love this hotel. The staff greets me by name every time I enter the hotel. If there is anything I need, they go above and beyond my expectations to deliver. It is a great place to stay for my company due to proximity to our offices. I will stay here every time I come to Phoenix for work.
February 4, 2014
Rated 5 out of 5 by ptprism My Wife Loves This Place!
...and believe me, she's really picky about hotels. But the first time we stayed here--about six months ago--she said, "You know, I REALLY like this hotel." That unsolicited remark came as a complete surprise to me, since she usually only talks about the negatives of where we stay. Anyway, when another trip to Phoenix came up, I decided to book it again. And made my wife very happy. She liked it even better this time. She likes the staff, the rooms, the cleanliness, the restaurant, the location. She likes it all. And, as they say, "If momma is happy, then everybody is happy!"
February 4, 2014
Rated 3 out of 5 by Kedsy The hotel has good conference rooms
The front desk needs improvement
February 3, 2014
Rated 5 out of 5 by VancouverDuo Another GREAT stay
Another GREAT stay at the Sheraton Airport Tempe. There are about a dozen other SPG properties in the Phoenix area, but we keep having great stays here, so we keep coming back. Everybody exceeded our expectations, once again. Excellent all around. From the restaurant lounge, to the pool/hottub, to the outdoor fire pit, to the fitness centre. It has all we are looking for in a stay. But what sets it apart for us is that it truly appears that each and every person (from the front desk, to airport shuttle staff, to the cleaning staff, and those working the club lounge) truly care about making your stay a good one. Thank you Sheraton Airport Tempe. We will see you again.
February 1, 2014
Rated 1 out of 5 by Maura2 Worst experience of any Sheraton
I warned the manager I would review my stay, he looked at me like he could have cared less. As a business traveler it is totally unacceptable to have a non working internet. Throughout my stay it would go in and out and I got two completely different stories from guest services. One individual told me that they were installing a completely new system (then someone else told me that had already been installed). Another told me that no one else complained which I know was impossible. One time it went down while I was on Starwood reservations as I pressed enter trying to confirm the reservation. I cannot tell you how much time I wasted on this totally unacceptable experience. The manager just looked blankly at me when I asked to see him upon my checkout, and I left over 3 hours early for the airport because I could not get any work done and could not stay connected to my company email. The club room needs a complete renovation, club chairs are soiled, it is completely gross. The pc was out of order in the club room (although the internet was working ok in there), but I could not print my boarding pass. My room was old and tired, much damage to the furniture and walls. I am sure this hotel gets a lot of business due to their location but I will never stay here again.
January 28, 2014
Rated 5 out of 5 by Terri14 Review
my visit was a pleasant and the shuttle staff was awesome. They were ready and waiting to pick me up or take me to my destination. They allowed me to check in early to prepare for a business meeting. Would definitely say here again.
January 15, 2014
Rated 4 out of 5 by Kedsy This hotel needs to ensure all rooms are clean
The room was not dusted and vaccum. Front office staff send a person to complete cleaning the room.
January 14, 2014
Rated 5 out of 5 by CDBS Wonderful stay
We had a wonderful stay. All the staff were so friendly and helpful. The room was very comfortable and clean. We would definitely recommend this to our family and friends.
January 3, 2014
Rated 4 out of 5 by ByronDec Fees Charged...
I always request the "club" floor. I got the "club" floor the first night (Dec.19th) but not the 2nd night (Dec 25th) AND YET I PAID THE SAME RATE! Why?
December 29, 2013
Rated 4 out of 5 by vevera Nice Restaurant
Very nice restaurant. Helpful staff all through. We had lunch. Very good.
December 28, 2013
Rated 5 out of 5 by Booker123 Short, quality stay!
Due to rerouted flights we arrived in Phoenix at 1:00AM 6 hours later than scheduled. I had called the hotel once the delay was known and spoken to Peter Larson and advised him of our late arrival. I again called from PHX upon arrival and again to Peter to arrange transportation. The shuttle van was prompt and Peter greeted us upon arrival at the hotel with a smile and key and coordinated our departure which was 5 hours later.
Although our stay was only a few hours, Peter Larson made it as pleasant and stress free as possible. He represents Sheraton very, very well. Attitude means so much!
December 17, 2013
Rated 3 out of 5 by SIUmax Sheraton AZ Tempe
Do not stay on the 4th floor Club Level. While convenient to the Club, which I liked, it was offset by the lack of balcony or any windows that opened. Toilet flush handle kept coming loose, had to ask for extra towels as original had only two bath towels so each day needed to find and get more, bathroom sink in corner and was not facing the mirror so shaving was a trick each day. Staff in general very good especially the Club. I would stay again but ask for 3rd floor next time.
December 15, 2013
Rated 5 out of 5 by Antonio Outstanding staff, new management
I called for the shuttle bus from Sky Harbor & the staff member offered to ask the driver to wait for me! No wait was really appreciated!
The SPG lounge is open late (8 pm) for hors d'oeuvres- nice for late arrivals! After 8 pm, they provide complimentary water, milk and sodas. My room was comfortable, albeit dated. I am told the property is under new ownership and renovations are planned. This is great news, and clearly the hotel is turning around with new staff!
December 10, 2013
Rated 5 out of 5 by wspier Lindsay rocks!
The last time I stayed at Sheraton Phoenix Airport Hotel Tempe was Feb 14th, 2013. That happened to be Lindsay's first day on the job with Sheraton. When I came back this week, it was over nine months later, and guess what... Lindsay recognized me (and I can guarantee it was not for my chiseled features, cause I don't have any anymore). So I'm impressed with a young lady who takes her job to heart like Lindsay does. I feel more welcome than ever now at that property.
November 22, 2013
Rated 5 out of 5 by Richard3 Sheraton review
Our overall experience was a good one. We arrived late and left early so we did not see or use any facilities. My only suggestion is to possibly move the desk away from the patio door. Made it a little difficult to get onto and off the patio.
November 18, 2013
Rated 4 out of 5 by Traveler567 Clean but old
The rooms do need a little bit of updating but overall everything was good
November 14, 2013
Rated 4 out of 5 by SandyJack Clean
Very happy with our stay here. Staff was kind and friendly.
Only question was why the bathroom has no ventilation or window. (a little steamy after shower) I guess because it's Phoenix and the weather is hot and dry- it's not required.
November 13, 2013