Rated 4 out of 5 by berryrasp Convenient to Airport
Staff was very nice and responsive. Our room was not ready upon arrival but we did not have to wait very long. Front desk answered all questions quickly and friendly. Rooms were OK .....was told we had a view of the pool, but was really a wall and little silver of the pool if you stepped out on the balcony. The SPG membership was not acknowledge so was not asked if we wanted points or gift....had to ask.
August 12, 2014
Rated 5 out of 5 by Bill5040 extras
Both the pool and the gym were nice added features that made the stay much more pleasant
August 8, 2014
Rated 3 out of 5 by YvesMM Work in Progress
Hotel is under renovations so improvements being made as this review is typed. Close to the airport but frankly, ended up taking a taxi as shuttle from the airport was horrible. Should not expect guests to wait 45 minutes for a pick up. For peace of mind, $16 fare to the hotel worth it. At check in, SPG acknowledgement but did not give instruction to the rerouted concierge. Room is ok. Pool very clean and clear with perfect temperature. Housekeeping very responsive. Breakfast buffet extremely overpriced for the limited food variety. Noteworthy: pancakes should be included in a buffet; not a separate charge. Dinner at the restaurant was a pleasant surprise. All food ordered prepared quickly, tasted delicious, and filling. As a side note, staff should offer assistance with luggage. Nonetheless, good value for the money.
August 7, 2014
Rated 4 out of 5 by Trusty Good airport hotel
Very spacious comfortable lobby area.
August 5, 2014
Rated 4 out of 5 by Jim057 Fire Response
I want to credit the general manager in charge during the recent fire event.
Her calmness during the emergency was excellent. She made sure everyone was evacuated and made sure there was water for everyone during the hour or so that we had to wait outside. Unfortunately, I did not get her name, but she was a tall, pretty girl with a tattoo on her wrist and a bandana around her neck. She should get an accommodation from those in charge of the hotel!
Sincerely, James H. Smartschan..Room 128
July 22, 2014
Rated 5 out of 5 by Ferg008 Another great stay
This was a return trip and as with the first one I found the property and staff to be outstanding.
July 22, 2014
Rated 3 out of 5 by IS96 Nice hotel / Air Conditioner too loud
Very nice hotel and rooms. Sheraton beds are always so comfortable! Unfortunately the A/C in my room was quite loud so every time the A/C came on (throughout the night), it was loud enough to wake me.
July 14, 2014
Rated 4 out of 5 by Orland15 Start of trip
We always stay here before the start of a vacation. It is a great way to start. It is also nice that we can leave our car hear and be shuttled to the airport by the hotel. Thanks Sheraton.
July 2, 2014
Rated 3 out of 5 by didi12 Bring the renovation on
I am so glad to see that the renovation has begun on this hotel. Great location and I love the fitness center.
June 27, 2014
Rated 4 out of 5 by Verified Reviewer Hotel needs room upgrades
Bath room below Sheraton standards and needs some upgrades
June 26, 2014
Rated 5 out of 5 by Kalia357 Great Customer Service
The customer service at this Sheraton went above and beyond other Sheratons at which I've stayed. I felt very appreciated and makes the hotel feel more like a resort. I appreciated all the little details, such as q-tips in the bathroom.
June 6, 2014
Rated 5 out of 5 by aj707 Great hotel
The facility was very clean, the beds comfortable, and it was pet friendly. The breakfast was excellent.
June 6, 2014
Rated 4 out of 5 by DEC011051 Great Staff
Staff was very attentive and helped out with local restaurant options.
June 5, 2014
Rated 4 out of 5 by karlito2 great location
We chose this hotel because of its location and shuttle service to the airport. The lobby area is beautiful and the food is very good. Our reason for giving it an average rating is that the air conditioning in the room is very noisy. Every time it starts it makes a lot of noise therefore we could not get a good night sleep
June 4, 2014
Rated 5 out of 5 by Jackandgail1 Staff at the Tempe Sheraton
The hospitality of the staff from the maintenance people to the front desk is simply outstanding. You cannot pass an employees without getting a smile and friendly greeting. Jannelle and Lindsay at the front desk never fail to be helpful in making your stay as pleasant as possible.
June 4, 2014
Rated 2 out of 5 by jk93 terrible condition
I used to stay at this hotel quite a bit over the past few years, but this will be my last stay. The past 2 stays have been very disappointing. The condition of the hotel continues to get worse. dirty stained carpets. peeling wall paper in the halls. showers do not drain. stoppers do not work in sinks. so sad to see this very convenient hotel go so far down hill.
May 31, 2014
Rated 5 out of 5 by Ferg008 Hidden Gem
Due to its location the Phoenix Airport, Tempe, Sheraton may not have the high visibility of others in the area. I was pleasantly surprised when everything on site from food, beverage, room, and amenities exceeded levels that have been the norm at other properties
May 20, 2014
Rated 4 out of 5 by MFlorida Good Choice!
We stayed on first night and last night of Phoenix vacation. Nice location, near enough to airport, but not in an isolated location. Good airport shuttle service. In a nice area, easy to get in and out of hotel and around Phoenix by car. Pool area is very nice at night, with little white overhead lights and a big fire in a large fireplace. Room was clean and comfortable.
May 17, 2014
Rated 2 out of 5 by Posy4u Needs work
The front desk staff at this hotel could be a bit more friendly. They acted like they were doing us a favor by checking us in. The heating and cooling system didn't work properly in the room and the morning we were leaving the toilet wasn't working either. Not to mention the dryer that was trying to dry out wet carpet on our floor. As a Gold member I would think they would upgrade us to another floor. Not sure why we are Gold members when we are treated like this.
May 8, 2014
Rated 4 out of 5 by Ebak1234 First stay
The location was great - room was fine..,but the shower was unacceptable. Was in room 321 and the tub, surround and fixtures are at least 20 years old. Not what I expect from the Sheraton brand. Very disappointed.
May 7, 2014
Rated 4 out of 5 by BusinessClient Near Arizona Sky Harbor and reliable
The hotel was close to Sky Harbor and had very comfortable amenities. The staff was great at checking with us by the pool to refresh our water. The menu had some nice South Western items.
May 7, 2014
Rated 5 out of 5 by clsolut Attentive staff
Hotel staff is on top of everything and willingly meets needs.
May 2, 2014
Rated 3 out of 5 by asklasifhasduihasfdi 3 star room at a 4 star price
This motel is adequate. Not bad, not great, but adequate. I would consider it to be closer to a $59 - $79 rate motel rather than the $119 - $139 rate that it is.
The beds are "double" not queen,.... double. A little cramped for a married couple.
It was clean, I thought it was very quiet. the shower had a touch of mildew (unusual for Arizona)
No complementary breakfast. There was a buffet for a price.
I attended a conference, and they ran out of the food served, (twice)
April 28, 2014
Rated 3 out of 5 by windgeno Overall Good Experience
Good Staff , Friendly and Efficient . Hotel is a little worn and need update
April 25, 2014
Rated 3 out of 5 by Cobra Improved
My review of last years visit was somewhat negative, i.e., hotel in disrepair, noisy, poor food in restaurant. All of these categories have improved over our last visit - congratulations!
April 22, 2014
Rated 4 out of 5 by JohnieB Airport proximity
Good hotel close to the airport.
April 18, 2014
Rated 4 out of 5 by Jebtiburon PHX Room recovery
My room's A/C was not working when I arrived at 9pm, after a long flight. Although it took 45 minutes for maintenance to show up to fix it, the managemen apologized, bought me a drink and the A/C was now working.
April 17, 2014
Rated 3 out of 5 by Robbie52 Nice Airport Property but can be noisy
This Sheraton is an old property renovated fairly recently. Nice lounge/bar restaurant area and a very nice Club Lounge for members with status.
The staff at this property are quite friendly and professional.
While the room itself is comfortable and nicely appointed, the bathroom is small and the shower a bit difficult to navigate. But terrific water pressure and great hot water, so kudos here!
However, I did not get a restful night’s sleep as the hotel has old style (outdoor) AC units that are quite loud, I was woken up several times throughout the night as the AC came on periodically. I don’t come to Phoenix often - about once or twice a year - and I always seem to forget about this aspect of the property. I am a light sleeper so perhaps you may not be impacted by this noise. But you can always bring earplugs and you should be fine!
April 17, 2014
Rated 4 out of 5 by AZtvlpro Nice Property
We had two rooms as I was traveling with family. Check-in was quick and everything went smooth. You can tell the property is a bit older but in good shape. Clean and comfortable. No complaints!
April 17, 2014
Rated 4 out of 5 by BossWest Great experience
First time at this Sheraton and my expectations were met.
April 11, 2014