Rated 4 out of 5 by Pam5407 Very comfortable, excellent service, great value
Thank you for a wonderful weekend stay! We came to visit UMass Amherst, Six Flags & Basketball Hall of Fame. Cool design of a hotel. Staff friendly & responsive. Rooms comfortable, bed awesome. 12th fl. breakfast & evening food excellent, a big plus. Great recco for dinner - Red Rose Pizzeria nearby, a real gem! Could use a jacuzzi on site with the pool, deck is nice. Great value, will stay again.
July 22, 2014
Rated 5 out of 5 by SJann This Hotel location has great customer service
Front desk employees were all outstanding and quick to respond.
The location of my room being on the side of the hotel was not good at all, as it is on the noisy side where the highway and overhead bridge is and it was very difficult to sleep, especially during the weekday. I guess some guests will be stuck on that side of the hotel.
July 21, 2014
Rated 4 out of 5 by Gris115 Good Hotel, Great Location
Great location for downtown activities. Hotel is clean and staff is friendly and helpful. Room was clean with nice bedding. Indoor pool was a great feature for my kids. Bed needs improvement, it was creaking and sounded like springs were popping making it very noisy throughout the entire night. Not the best night sleep, but overall the hotel was good.
July 19, 2014
Rated 2 out of 5 by JRS77 Great staff, very nice facility but...
First - the pros: this is a beautiful property, obviously recently renovated and very clean and comfortable. The room was very clean and modern. The staff at the front desk was excellent, very efficient and responsive.
The cons: the open atrium carries a lot of noise. There were kids whistling on multiple floors which carried on for close to an hour between 9:30 - 10:30 pm. On another night, the event on the second floor carried noise up to our room on the 7th floor. Parking was also difficult as other reviewers noted. Lastly, the "fridge" is approximately 20" by 18", not worth the $20 per night rental fee.
If you can stay at this hotel during the week, it would probably be a great stay as it would be a lot quieter. Our weekend was very busy and loud, not at all convenient when you have to get up early in the morning and are trying to sleep.
July 14, 2014
Rated 5 out of 5 by Alisa44 Gavin at the front desk understands customer service
I was attending a basketball event nearby and everything was sold out on line. I called Gavin, the front desk supervisor, and he helped. We checked in two days later and he remembered our call, which is surprising given the multiple calls he takes all day. He had looked up & put my SPG number in both my reservations, without being asked to. The rooms were clean, attractive and well appointed. We had a corner king with a great view. The beds were so comfortable, the staff was very responsive and the Club room was perfect in the morning. We're glad we picked the Sheraton.
July 14, 2014
Rated 4 out of 5 by Family321 Very pleased
We did a "weekend vacation" 1 day park + local. Stayed at West Springfield Sheraton.
Very clean, friendly staff. Would recommend.
July 13, 2014
Rated 3 out of 5 by EllenMI This hotel is beautiful but lacks basic needs.
I was impressed by the beautiful facilities. However, I was disappointed that there was no refrigerator, microwave or free Wi-Fi in the room and breakfast was not included in the price of the stay. The pool and exercise room seemed nice, but there was no whirlpool. I was very surprised these amenities were absent from a hotel as nice as this one.
July 12, 2014
Rated 5 out of 5 by DeeDeeTee This is a great hotel
This is the perfect place to stay in Springfield.
The rooms are comfortable, the food more than satisfactory and the staff is efficient and courteous.
July 9, 2014
Rated 3 out of 5 by Kmmva Springfield Sheraton needs some polishing
I will preface this review by saying that I've stayed at many SPG properties around the US and this is probably the only time that I've not had a really great experience. The positives are that the employee who checked us in was pleasant and efficient and the bed was comfortable and clean and my friend and I got a good nites sleep. We were only staying for one nite and were in the room for a total of 12 hrs or so, returning from a concert around midnite. The overhead light was out (the first light switch you turn on as you enter the room) and the lamp switch was broken. The a/c was blowing out at maximum setting so we set it differently and when my friend touched the vent to check the air temp, it fell off the wall. Also, the shower water pressure was weak. At the checkout, I let the young man know about these issues and while he assured me it would be taken care of, he didn't write anything down (maybe he has a fantastic memory?) and when I mentioned that the bed was comfortable he said "that's all that matters". well, not really. I asked him for recommendations in downtown springfield for brunch and he said there was nothing in the immediate area. He did not offer any other options even in the surrounding metro springfield region. "no" should never be an answer to a customer. I have certain expectations for Starwood properties and this one was just very average. I did not pay for their $12+/day parking b/c it was a saturday and they have free street parking around the block on the weekends, just fyi. Thanks for letting me share.
July 7, 2014
Rated 5 out of 5 by fanlib Sprinfield, MA
A very comfortable and convenient facility.
July 3, 2014
Rated 5 out of 5 by YvonneBob Comfortable
I've stayed here many times over the course of many years. I always enjoy this hotel. Good staff, nice Club Lounge, great view of the river and surrounding areas, nice pool. I like walking around the neighborhood, stopping at conveniently located stores, meeting local people. I have been comfortable staying at this Sheraton with my four year-old daughter, or my girlfriend, or alone -- sometimes with my dog.
But if you use electronic cigarettes, be careful! The alarms went off twice during my stay because there was a "vaping" convention nearby and apparently the smoke detectors are sensitive to vapor as well as smoke. It was a drag being interrupted twice by fire fighter visits. The hotel was trying to accommodate many "vaping" guests at once and it caused problems for the rest of us. But they handled the situation as well as they could. I imagine some guests were angry. I was not. I felt bad for staff. I felt bad for guests, too, because it's no fun being awakened and thinking you have to exit the building, which many of us did. But better to have highly-sensitive smoke alarms than alarms that don't work.
Club Lounge is worth the price. Fresh fruits and cheeses and more are quite good.
The staff has a good presence, dealing well with, for example, the mostly-appropriate
but in a few cases drunk or otherwise obnoxious vaping guys and drinkers from the wedding group.
June 30, 2014
Rated 3 out of 5 by Laxy So so
The hotel itself was fairly clean however, you cannot even buy a cup of coffee which was much needed. There was screaming late at night that woke us up and continued. We were there with others in a group who stayed on different floors and they heard it too. Given the layout with the opening straight down the staff had to hear it . Another disappointment was the surrounding area of the hotel.
June 29, 2014
Rated 4 out of 5 by swim4fun Indoor pool is not Olympic size
For those who are serious about lap swimming-the indoor pool is 50 FEET long and is not Olympic size as is stated in all of the hotel literature.
June 25, 2014
Rated 5 out of 5 by TheDep Enjoyable stay
As usual, I had an enjoyable stay. The conference was in the hotel so I make a point to stay there...well worth it.
June 24, 2014
Rated 5 out of 5 by cwfd27 Great Customer Service
Although I had booked my room very late for a meeting and the room block was long closed, at checkout I was informed that I was only being charged the block rate - it wasn't necessary on their part but was very much appreciated. I was speaking with one of the service technicians in the elevator and very friendly and was a great representative for the hotel.
June 21, 2014
Rated 1 out of 5 by Nope1234 Terrible
Even though the hotel was nearly empty, I was given a terrible room five feet from the vending and ice machine, which kept me up all night. A hospitality mistake of the highest order.
June 18, 2014
Rated 1 out of 5 by rnvkids read your bill
We had on our bill a charge that wasn't ours. after bringing it to the attention to the person at the front desk, she had to keep going in back to talk to someone else. then that person had to bring down a person from the restaurant how then had to find the charge to realize that it wasn't ours. not that same last name and our room was in the 400's and the persons charge we got was in the 500's. took us an hour to straiten it out.
June 15, 2014
Rated 4 out of 5 by Fettori Best Front desk staff
I am a platnium SPG member with an annual stay numbers in the low 100's. I dont normally fill out these surveys but I thought I should reflect my experience with the Springfield Sheraton front desk staff. The front desk staff at this hotel are the best I've seen. They greet me by name, they are extermely friendly, and it is very much a warm welcoming experience. Ally, Joseph, Joey, Gavin, and the others are a extremly great asset to this hotel. I'd suggest they all should recieve a handsome bonus for the exceptional customer service.
June 12, 2014
Rated 5 out of 5 by PiperScout Good for home or work
I attended for a conference, and spent most of my time in the hotel. The conference food service was excellent, meeting rooms very good, and staff service excellent. Location to downtown sites was also great.
June 12, 2014
Rated 5 out of 5 by Ja52 This hotel was very comfortable
My husband & I stayed at the Sheraton in Springfield for 5 days. The hotel was clean, the bed & pillows were very comfortable, & the staff was very nice & accommodating.
The only criticism would be that the lighting in the room was on the dim side, which made putting on make-up & getting dressed a little more challenging. But other than that, we were very pleased. My son's wedding for 300+ people was held here and the Sheraton & their staff did a fantastic job!!
June 11, 2014
Rated 5 out of 5 by Jeanie57 Excellent Location to Everything
We stayed at this property overnight before my Grandson left for his tour with the USAF. This hotel is where the recruits stay before they leave for basic training. It is an excellent hotel in that everything is either there for you or is within walking distance.
The rooms were spacious, clean and comfortable, beds were very comfortable and the comforters on the beds were very nice.
The staff at the hotel that checked us in were very accommodating, they even provided us with connecting rooms so the entire family could be together throughout.
June 11, 2014
Rated 5 out of 5 by Chris31 My experience
This was my first time at the Springfield Sheraton. The facility was beautiful and impressive. My one concern - the parking garage being full when we arrived-not good.
June 10, 2014
Rated 4 out of 5 by Drmd01 Staff polite and helpful
Even when answering what I'm sure sounded like "dumb" questions, the staff was helpful, considerate, and precise. It is the people of the Springfield Sheraton that make it a fine experience.
The room was really nice. The lobby was comfortable and welcoming. The staff was extraordinary.
June 8, 2014
Rated 3 out of 5 by ABC3rd Sheraton Springfield
I picked this hotel because it had parking below the hotel. I was disappointed when I returned at night as the parking was full and I had to park in a lot in the next block. This was very inconvient as I have a knee that requires surgery. The hotel has an open atrium, kids were runing around and screaming, it was very noisey even when I was in the room.
June 2, 2014
Rated 1 out of 5 by Goldmember99 Not worthy to be a SPG property
Serious renovations needed for this property to qualify as a SPG Hotel. Great location but really old hotel that needs to be renovated or should lose its status as an SPG property.
May 27, 2014
Rated 5 out of 5 by Caucor03 This hotel has great employees
It was a pleasure staying at your hotel. The front desk staff were so professional,yet you felt like they knew you . Our rooms were spacious , comfortable and quiet.
May 26, 2014
Rated 3 out of 5 by snowball207 Great Coffee....No Parking!
After working all day and driving for a few hours I arrived at 3am only to be told that there was nowhere to park my full size vehicle. The staff was helpful but the hotel has no plan for full size vehicles other than to park in a lot, across the highway, several blocks away at 3am in Springfield :/ I was able to leave my vehicle in front of the hotel but told I had to move it at 6am! (I checked in at 3am!) That was not going to work. When checking out the parking attendant explained to me how much trouble I had caused 'HIM" by leaving my vehicle out front! Wow... I had great coffee in the meeting room though....
May 19, 2014
Rated 5 out of 5 by Poppyboy Cooperative Spirit
From the time of our Reservation in early April, we found the staff from the top(Chris Gill) extremely cooperative. We had a few unique requests and issues, and on every level(Charice, Gavin, Joseph) \, all Sheraton Employees were extremely courteous and helpful. Maid service was excellent, food at the VIP Pub tasty, adequate and reasonably priced.
We had a great stay during our Brimfield/IEA Horse Show stay. Congratulations on providing a great Hotel Experience.
May 19, 2014
Rated 5 out of 5 by MaceC Springfield
I really like this Hotel. It is very clean and the staff is professional. I travel four to five days a week and the value is outstanding!
May 17, 2014
Rated 5 out of 5 by Mike21 A great hotel with a Terrific Staff
This hotel has a great location. Rooms are clean and spacious. What made this hotel stand out for me was it 's staff. front desk was very nice and accomadating. The lady in the lounge in the morning and evening are very nice and asset to your hotel. The hotel is a little dated but the staff more than makes up for it. Snacks in the lounge are great.
May 12, 2014