Rated 4 out of 5 by BJ52 Power outage
We arrived the day after the transformer blew and the hotel lost power, water, and a/c. the staff setup free beverages and appetizers for the guests and did the best to take care of everyone in a bad situation. The engineering dept. did a great job bringing in a 2 ton transformer by crane to get the hotel up and running by 6pm that day.The parking garage is real tight and I scraped a pilar that popped out some wheel well trim so I got maintenance to duct tape it back on. Very friendly people work at this hotel.
August 4, 2014
Rated 5 out of 5 by Pennparent Luxury at affordable prices!
We stay at this hotel every time we visit our son at Penn. Who knew we could bring the dog? We had to bring our dog this past visit and it couldn't have gone smoother. We continue to stay at this hotel even though it's not the closest anymore because the staff is great and the food outstanding! The Noodle restaurant onsite is great for breakfast and Japanese fare. We love this hotel and it always exceeds our expectations. Thank you!
August 4, 2014
Rated 3 out of 5 by glia I had an alarm clock in the room go off at 12am
This has never happened to me before, it led to a poor night sleep. The room and bathroom felt unclean. However, the staff was responsive.
August 2, 2014
Rated 4 out of 5 by Ozuo17 Wonderful Stay
This was a stay that met and exceeded my expectations. I checked in late but the front desk was waiting and ready. When I requested a king size bed, they upgraded me to a concierge floor to be able to accommodate my request...Classy!
It was also a very nice touch that the pleasant check-in person recognized that I was an SPG member and gave me extra attention. Breakfast was nice; room was elegant and comfortable.
The only complaint was the unusually high cost of self-parking ($25/night).
August 1, 2014
Rated 5 out of 5 by Tricia64 Response to an emergency amazing!
We stayed at the Universtiy City location for 3 nights. It is a great hotel to stay at especially if you have activities at either Drexel or Penn. It's a great area of Philadelphia and I always felt safe walking anywhere in the area. However the best part was the last morning we were there and a water main break caused the hotel to lose all electrical power. It was a terrible situation to be in for the hotel and it's guests but the hotel staff handled it beautifully! Everyone was very responsive and made the best out of the situation. I hope I have the opportunity to stay here again. Great job!
July 31, 2014
Rated 3 out of 5 by Sydmwa Ancient Wifi Internet Speed
It's a good hotel except the wifi network which is terribly slow. I reported this problem to the wifi technician who tried to reset the speed and just told me that it was the 'best' they can do and that everyone has accepted the speed. I found it unacceptable in this modern age and era.
July 31, 2014
Rated 4 out of 5 by xxxx123 Sheraton hotel review
The hotel was nice and conveniently located. The staff are very friendly and helpful.
July 29, 2014
Rated 5 out of 5 by scottysd Great location, Great staff
Loved the pool!
Only drawback was that the mattress was a bit soft, and my wife woke up with a backache.
Other than that, everything was tops.
Would also like to commend your deck person, Ms. Brown for her friendly and efficient check in.
July 28, 2014
Rated 3 out of 5 by Verified Reviewer MRS
July 22, 2014
Rated 3 out of 5 by SMP4 Hotel could improve
the internet service was poor. could not access my emails from my room nor the meeting rooms. I contacted the support staff the first night and they were helpful. i was able to retrieve emails only once.
the room's air quality was stuffy.
the breakfast pastries were not fresh.
July 21, 2014
Rated 5 out of 5 by Tess2000 Great Stay!!
No complaints...everything was great!! I was attending a conference at the hotel which also was handled very well by the hotel staff. The room was cleaned every day with fresh linens as needed.
July 21, 2014
Rated 1 out of 5 by Henson not a good experience
I was very disappointed in this hotel. The room was not very clean. I called the front desk because there were items from the previous guest just there. It did not get removed until I finally had to go down to the front desk the following day after the room had supposedly be clean and complain again.
July 21, 2014
Rated 5 out of 5 by BJ52 nice location
Stayed over 2 nights easy walk for us to the Perelman center where my son was getting treatments. Our first room the tv wasn't working right missing channels ,sound problems. they looked at it and after a second call upgraded us to a nicer room. Easy access to the city.
July 14, 2014
Rated 5 out of 5 by MissMia Beautiful Hotel
I chose the Sheraton University City because my daughter was having her freshman orientation at Drexel University and I wanted to stay at the closest hotel to Drexel for convenience purposes. This hotel was literally a 5 minute walk to Drexel. When I made the reservation (several months in advance) I requested a corner room on a high floor. Well, they put us in a corner room on the 18th floor (out of 20). So, right off the bat, we knew they listened to our request. Our room was outstanding (we had a junior suite). It was immaculate and far more spacious than I had expected. The bathroom was modern with a walk in tile shower and glass door. I hate when a hotel room is expensive and then the bathroom is totally outdated with tub/shower combos. We had access to the club lounge on the 20th floor where we could get coffee, juice, fresh fruit, beverages, muffins, bagels, etc in the morning and then in the evening they had cheese and crackers, hot appetizers, fresh fruit, etc. The staff responded immediately when I called for linens for the pull-out sofa bed. The weather was beautiful so I was able to go running outdoors in the city, but of course I had to check out the fitness center, which was well equipped with newer looking treadmills and ellipicals, and some weight lifting equipment. It looked very clean, as did the outdoor swimming pool, which unfortunately we did not have time to swim in. Everybody was friendly and helpful. The room was worth the extra money I spent for the junior suite. I would stay here again in a heartbeat.
July 12, 2014
Rated 1 out of 5 by MLR8 Horrible Hotel DON'T STAY!
This hotel cost more than I have ever spend on a hotel, which is usually around $40 a night. We spent five days and four night here for my daughters surgery at CHOP. It was $139 a night plus $25 a day for parking (crazy!) and they did not offer a continental breakfast because "we did not spend enough" on our rooms. Also there are no microwaves or fridges in the rooms, which is very unfortunates because my daughter had meds that needed refridgerated after her surgery and so we had to store them in the ice bucket. The beds were very hard and uncomfortable, the walls were very dthin I could hear every person on our floor go in and out of their rooms. There are four elevators and I swear that only one runs at a time and it takes forever to get anywhere. The pool is outside, but is not heated or cleaned. The shallow end is 4ft tall which was a bit too deep for my daughter, and there were bugs everywhere and no hot tub. Even though it was 94 degrees outside the water was freezing cold. I am very very unsatisfied with this hotel and what it did not offer when I needed it to. The only positive experience that I had was the cleaning lady was the nicest and most considerate person ever!
July 12, 2014
Rated 5 out of 5 by Kathbeach Philly Excursion
The Sheraton University City is a conveniently located, better-than-average, city hotel that provided us a safe, clean, & comfortable stay while we were on our Philly "medical" excursion! The staff were particularly cordial!!!
July 12, 2014
Rated 3 out of 5 by Tara1 Great customer service in an average hotel
2nd visit to this location as my son attends Drexel. The hotel itself is 'ok'. The wallpaper in hallwawys and carpet need repairing/cleaning, as it is stained and scratched. The rooms are fine, typical Sheraton. However, the staff is superb. Ms. Rose, at the front desk ALWAYS goes out of her way to help all guests. She is great upon check in, always a smile, follows up with a phone call to check on you, after you enter the room and remembers guests names. Superb customer service in a 'ok' hotel. Note, I paid for the club floor but it is closed on Sunday nights. Do not pay for this, when you book, if you are going on a Sunday night. Perfect location for Drexel & Penn. Also no bar area in hotel to relax in - this was a disappointment and not in the info described on line. We would have enjoyed a cocktail on Sunday night to unwind, after traveling, but there is no where to do that in the hotel!
July 9, 2014
Rated 5 out of 5 by UPennMom Clean comfort and nice staff
Nice hotel with great proximity to the University of Penn campus. All the staff was very friendly and accommodating. We staying in a suite with our two sons, and had plenty of room for all of us. We would stay here again. Thank you.
July 7, 2014
Rated 5 out of 5 by mcs1023 Convenience to the Universities
We loved the convenience of the hotel. The staff was wonderful in getting us help to do the sightseeing that we wanted to do while we were there. The hotel was very nice. The only thing that I could complain about was that they only have double beds and not queen beds. We did know that prior to staying there but loved the convenience of the hotel. If we ever need to come to the universities again, we would stay here.
June 29, 2014
Rated 4 out of 5 by wolf1964 Sheraton University City
Good room size for business travel. Close to many attractions with in walking distance. Large variety of restaurants within walking distance.
Hotel restaurant ok nothing special limited menue choice and room service not excetional and pricy.
June 28, 2014
Rated 3 out of 5 by maryld A disappointment
Long wait at front desk; staff not cordial; problem with keys working in elevators and room; groups of unsupervised young people in pool, fitness center, elevators shouting and using foul language -- does the hotel house a summer camp? We chose the hotel for proximity to Penn but I would stay downtown next time instead.
June 24, 2014
Rated 5 out of 5 by FranticGrandpa2014 Super Convenient..... Customer Came First!!
Our 3 month old grandson had an emergeny operation at the Children's Hospital of Philadelphia & my wife & I drove from Cleveland to be with our daughter, son-in-law, and their two year old as they were staying at the McDonald House for past two weeks. We brought their dog who stayed with us at the Sheraton. Everyone was so polite and helpful and the hotel was within walking distance of the hospital & McDonald's house. The staff recommended walk areas for the dog, area restaurants, and gave detailed directions to area attractions where we could entertain the toddler. Our stay couldn't have been better....thank you so much!!
June 24, 2014
Rated 4 out of 5 by lauraraquel Hotel was excellent, staff not so much.
The hotel overall cleanness and ambiance was excellent. My room was in the 16th floor so it had a really nice view of Philadelphia University City. The room was quite nice, and spacious. Complimentary Starbucks coffee and tea was a definite plus. Also the free water bottles came in handy for going walking around town. Location is great, one block away from UPenn; several restaurants and shops. Also very nice pool to relax in a sunny afternoon. The only problem I had would be the rudeness and unpleasantness from the staff. Never a smile on sight. Whenever I asked for something (directions or a wake-up call) they would answer quite harshly.
June 23, 2014
Rated 5 out of 5 by RicodESCO This hotel is awesome
The staff was amazingly professional and courteous. I will recommend this hotel to anyone .
June 23, 2014
Rated 4 out of 5 by age13 Staff
Samantha at the front desk was superb!!!Very friendly always helpful and she is an asset to your organization. She recommended restaurants off the beaten path that were wonderful to a foodie! The older gentlman though at the concierge desk sent me on a wild goose chase to the football stadium to get my son eagles attire only for it to be closed and perfectly deserted!
June 18, 2014
Rated 3 out of 5 by Juliedr cold shower blahs
the good part- complimentary coffee. the bad part- cold shower water and no pressure equals very bad hair day! we were on the 14th floor.
June 17, 2014
Rated 2 out of 5 by Littleman Not Bad but Needs Investment
They need to spend some money on this hotel (see below). Also, the restaurant in the lobby? Awful; and the room service comes from the pizza place across the street. If you need Wifi, forget it. The hotel staff were very nice and helpful and the rooms were clean.
June 16, 2014
Rated 2 out of 5 by Jason777 Internet Service is bad
Paid to stay on the 18th floor and the wireless internet was hit or miss. Stayed many days and really made my stay bad becuase of it. I did call to complian but basically said I had to call the help desk and suck it up.
June 16, 2014
Rated 4 out of 5 by Shay98 This Hotel has friendly staff
This hotel has friendly staff that are very attentive. Enjoyed my stay, the room was very comfortable, however the lobby and business center really need an update ( paint, new carpet, improved lighting etc.).
June 16, 2014
Rated 3 out of 5 by Stonier1 Issues
Room was by the elevator and ice room. Staff would prop open door to ice room which was very loud. 1 night at 4 AM two staff people were talking loudly at the elevators. The wireless was horrible. That was the big discussion with all the people at our conference. TV Remote only partially worked
June 13, 2014