Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1687 reviewers.
Rated 3 out of 5 by My Stay As an SPG Member having to book a room at a cost of $400 for one night is not acceptable. Then to have a lesser rate quoted the day of arrival (on the phone) only to not have that rate honored when I arrived was inappropriate. I will ensure I do not recommend this hotel to others. December 9, 2012
Rated 5 out of 5 by Weekend Getaway We booked a suite for ourselves and a king room for my daughter. We wanted to give them some alone time so we had my grandchild stay in our room. The rooms where perfect and the staff in the club lounge where great with the little toddler. Shopping on Sunday was a bonus. November 25, 2013
Rated 5 out of 5 by Great Toronto Hotel Hotel is centrally located and have always used for business travel as well as for personal travel. Good value for the price. Staff is professional and services are great. March 3, 2014
Rated 5 out of 5 by Very convenient; great service One of the best Sheraton's I stayed in a while. I spent about 40 nights thru different stays there and the service was consistently good. Nice gym/pool facilities; great lounge on top floor (only recommendation: keep the lounge open past 10 pm, at least during the summer season) May 31, 2013
Rated 5 out of 5 by January getaway The Sheraton Centre again was a great weekend getaway choice. Brian on the Front Desk provided excellent service as did Joanna in the Club Lounge. The Shuttle Bus to the Boat Show was a convenient service to guests. Overall a great stay, thank you. January 13, 2014
Rated 2 out of 5 by staff great, facility needs work really enjoyed city, most staff were excellent, Jacuzzi in pool doesn't work well, there was hair in bathtub on arrival, no coffee or water bottle in room on second day stay, were given poor direction from concierge on two occasions... bed was comfy, pool itself was enjooyable August 6, 2013
Rated 4 out of 5 by Good location for getting to my meetings This location serves me well as it is close to areas where my meetings are located. Food in the restaurant is ok would like some pasta dishes as an alternative otherwise I find the selection limited. I can see during the late spring till early fall me going out somewhere else. August 3, 2013
Rated 3 out of 5 by Bad stay This was actually one of my most disppointing stays at this hotel. It is my preferred hotel in Toronto but room given was very noisy - next to elevator shaft serving lower floors. Coffee maker was not working properly and the bathtub was not cleaned properly - hair left in it. November 25, 2012
Rated 5 out of 5 by alberta guest the Sheraton centre in Toronto was a good hotel. | would like every room to have a fridge & make up wipes would help too. great stay. the restaurant prices were excessive & feel that lower prices would promote a much larger volume for the restaurant. food was excellent though. September 25, 2012
Rated 3 out of 5 by T.V. and internet was very bad, expected better for the price The hotel features and staff were very good, and the room and bed comfortable. Some excess noise from the Jazz festival at Nathan Philp Sq. The T.V. was nearly unwatchable at times and internet was very slow, this was very frustrating as you had to pay extra to get internet. June 24, 2013
Rated 4 out of 5 by Bedroom Carpet The bedroom carpet had stains/ tar on it in front the desk. Also one of the toilet cover fastners was broken. Not the usual high quality we expect from this hotel March 2, 2014
Rated 2 out of 5 by Old and worn Sadly my expectations were not met. The toilet seat was missing several pieces. There was old peeling wallpaper and no hot water for my morning shower. And I had to climb into the back of the closet, ducking under the hanging rod in order to get the iron and ironing board. April 17, 2013
Rated 4 out of 5 by convenient downtown hotel - The Sheraton is a large downtown hotel with lots of services and choices. A couple of good restaurants right across the street for a choice and convenient when weather is snowy or rainy. We found that the catering minimums were very expensive when hosting a small meeting. March 22, 2013
Rated 4 out of 5 by Downtown Toronto at it's best Great location for downtown Toronto. Check in was quick and efficient, club floor view & service was spectacular. Safe wouldn't work & service lads were quick and courteous fixing it. Gym was superb and overall a great place to stay. Wouldn't hesitiate to stay here again. March 3, 2013
Rated 5 out of 5 by Great customer appreciation I stayed here early January with my family and the hotel staff went well above and beyond anything I could have asked for. Special thanks to Maridel Perez for her continued attention to customer satisfaction making our stay very comfortable. January 12, 2014
Rated 4 out of 5 by Needs some updating This hotel overall is very good and in the process of updating. New locker rooms in the gym/pool area are great. The new restaurant in the lobby is also very good. The furniture in the lounge is very disappointing, there are many chairs where the foam is showing through. May 6, 2013
Rated 4 out of 5 by first time stay, will be back First time at property. All staff very helpfull and room was top notch. Air system great. View of city Hall beautiful. Easy in and out with valet service made getting into congested area of city worry free. Pool was not as warm as we had hoped so didn't find it pleseant. October 2, 2012
Rated 3 out of 5 by Rude staff Great location but front desk staff were rude upon check in. 50 dollars for parking on a Wednesday night was a little crazy if you ask me . Tripping over dirty sheets in the hallways and all the maid carts that they block your door was something I've haven't seen before. December 21, 2012
Rated 1 out of 5 by please respond to my emails I thought internet is free for gold members? Also, I never received a gift at check-in. Did you add the 500 points from the laundry card/token I gave you at checkout? February 27, 2014
Rated 5 out of 5 by Another Great Visit We try to make an annual visit to Toronto for the weekend and have always been happy with our stay at the Sheraton Centre. Our service representative at the Reservation desk was very helpful in providing alternate accommodations when our room was not ready at check in. February 4, 2013
Rated 5 out of 5 by Toronto Club level lounge I have stayed in many hotels but the Sheraton Centre Toronto hotel is a leader. The Club level lounge provides an excellent view of the city and exceptional service. My family enjoyed the healthy breakfast options each morning in the Club lounge as we planned our day. August 31, 2012
Rated 5 out of 5 by Excellent Staff, MGMT and Service I have been staying at this Sheraton since 1999 and the Staff, most have been there a long time, provide Excellent Service and are very pleasant, they reflect the Excellent MGMT. I highly recommend this hotel, as a long time guest, for the excellent service and MGMT. March 11, 2012
Rated 3 out of 5 by Subpar rooms The south tower rooms are in need of an overhaul. The wallpaper is dingy, fixtures are showing wear and tear and the heating unit was very old and rattled loudly. When the heating was off the windows were running with condensation. January 19, 2014
Rated 1 out of 5 by Terrible Stay The windows were very dirty, carpet full of stains, air conditioner did not work properly an when told about it , they checked it out and end up bringing me a fan that was dirty, full of grape juice over it after the third day. I will never stay at your hotel again. September 3, 2013
Rated 2 out of 5 by not enthusiastic I spent 2 weeks at Sheraton City centre Toronto, located at the 36th floor, and I can't say that has been an outstanding stay, because of lift issue: over 6 elevators only 2 were working all the others were out of service, conclusion was like a roulette getting down! May 30, 2013
Rated 4 out of 5 by Love this Hotel but this stay did not meet our expectations We had upgraded to the club level and were disappointed that the quality did not meet our expectations that it did in the past. The room needs a good "spring" cleaning. It was dusty and the walls in the washroom were in desperate need of washing. I will stay again. August 19, 2012
Rated 3 out of 5 by Hotel Stay The hot tub was not working properly and the change rooms were under construction so could not access the sauna. The alternative change rooms were a long way away from pool and fitness area, might as well went back to my room on the 42nd floor to shower and change. February 4, 2013
Rated 3 out of 5 by Very Slow Check-In Process Hotel could use more staff checking guests in. Waiting time to check in was way too long. Each guest seems to have a million questions or carrying on conversation too long when there is a line waiting. Staff was friendly and helpful once you get up to the counter. June 6, 2013
Rated 4 out of 5 by Great Opera Location checkout line was not identified from the checkin line. Had to wait to confirm that it was okay to leave the hotel with the account fully settled with the arriving guests. SPG line was IDd, but no recognition from desk staff, everyone mixed up in the waiting line. February 11, 2013
Rated 2 out of 5 by Staff dont read their emails Had to speak with 4 seperate staff to sort our 2 rooms , they wanted to charge us 250 bucks per night extra - I had to email travel company the managers details eventually to sort their problems - also hotel v dirty following a busy weekend - not coming back ever! August 10, 2012
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