Rated 5 out of 5 by StonewallJackson Very convenient; great service
One of the best Sheraton's I stayed in a while. I spent about 40 nights thru different stays there and the service was consistently good. Nice gym/pool facilities; great lounge on top floor (only recommendation: keep the lounge open past 10 pm, at least during the summer season)
May 31, 2013
Rated 5 out of 5 by bmhost Absolutely Fabulous!
My stay at the Sheraton could not have been better! The staff is attentive, caring and friendly! I would highly recommend staying here to anyone who travels to Toronto for business or pleasure!
March 25, 2014
Rated 4 out of 5 by Formula1 staff was very attentive to my needed and requests.
I had a special request and staff made it possible immediately.
April 25, 2014
Rated 2 out of 5 by steelersdude staff great, facility needs work
really enjoyed city, most staff were excellent, Jacuzzi in pool doesn't work well, there was hair in bathtub on arrival, no coffee or water bottle in room on second day stay, were given poor direction from concierge on two occasions... bed was comfy, pool itself was enjooyable
August 6, 2013
Rated 4 out of 5 by Nelron Good location for getting to my meetings
This location serves me well as it is close to areas where my meetings are located.
Food in the restaurant is ok would like some pasta dishes as an alternative otherwise I find the selection limited.
I can see during the late spring till early fall me going out somewhere else.
August 3, 2013
Rated 5 out of 5 by alberta alberta guest
the Sheraton centre in Toronto was a good hotel. | would like every room to have a fridge & make up wipes would help too. great stay.
the restaurant prices were excessive & feel that lower prices would promote a much larger volume for the restaurant. food was excellent though.
September 25, 2012
Rated 3 out of 5 by jd21 Bad stay
This was actually one of my most disppointing stays at this hotel. It is my preferred hotel in Toronto but room given was very noisy - next to elevator shaft serving lower floors. Coffee maker was not working properly and the bathtub was not cleaned properly - hair left in it.
November 25, 2012
Rated 4 out of 5 by Phantomflight Features:
Hotel well located for access to business
locations, entertainment and landmarks.
However, on this stay, I was disappointed for three reasons:
No morning paper
Evening food at Club level, quite poor, breakfast food was good
February 23, 2014
Rated 4 out of 5 by Bel53 Value for Money
Great location, well-appointed room. Bed was super comfy. Staff service was good. Downside: check-in took too long, 1 coffee cup not clean (had lipstick smudge), rowdy party 2 doors down woke me up at 2AM.
March 17, 2014
Rated 5 out of 5 by Michael459 Weekend Getaway
We booked a suite for ourselves and a king room for my daughter. We wanted to give them some alone time so we had my grandchild stay in our room. The rooms where perfect and the staff in the club lounge where great with the little toddler. Shopping on Sunday was a bonus.
November 25, 2013
Rated 5 out of 5 by Noble1 The Staff at The Sheraton Take Great Care of You
Excellent service by Brian at the front desk. I had a bad cold during my stay and the Club Lounge staff (Bradley and Joanna) took excellent care of me, bringing me hot lemon and honey drinks. Their extra care was very much appreciated.
February 23, 2014
Rated 3 out of 5 by JMH571 T.V. and internet was very bad, expected better for the price
The hotel features and staff were very good, and the room and bed comfortable.
Some excess noise from the Jazz festival at Nathan Philp Sq.
The T.V. was nearly unwatchable at times and internet was very slow, this was very frustrating as you had to pay extra to get internet.
June 24, 2013
Rated 4 out of 5 by Calgary99 convenient downtown hotel -
The Sheraton is a large downtown hotel with lots of services and choices. A couple of good restaurants right across the street for a choice and convenient when weather is snowy or rainy.
We found that the catering minimums were very expensive when hosting a small meeting.
March 22, 2013
Rated 2 out of 5 by SA2013 Old and worn
Sadly my expectations were not met. The toilet seat was missing several pieces. There was old peeling wallpaper and no hot water for my morning shower. And I had to climb into the back of the closet, ducking under the hanging rod in order to get the iron and ironing board.
April 17, 2013
Rated 2 out of 5 by mmmm20131219 Nice hotel - but disappointed
Nice hotel and clean, comfortable room, but key cards failed twice and had to be replaced. First time I called Guest Services, who said they would send Security to let me in. 10 minutes later I gave up and went back down to front desk.
Also TV reception was poor.
December 20, 2013
Rated 4 out of 5 by Lincoln Downtown Toronto at it's best
Great location for downtown Toronto. Check in was quick and efficient, club floor view & service was spectacular. Safe wouldn't work & service lads were quick and courteous fixing it. Gym was superb and overall a great place to stay. Wouldn't hesitiate to stay here again.
March 3, 2013
Rated 3 out of 5 by dave201284 Rude staff
Great location but front desk staff were rude upon check in. 50 dollars for parking on a Wednesday night was a little crazy if you ask me . Tripping over dirty sheets in the hallways and all the maid carts that they block your door was something I've haven't seen before.
December 21, 2012
Rated 4 out of 5 by beth2 first time stay, will be back
First time at property. All staff very helpfull and room was top notch. Air system great. View of city Hall beautiful. Easy in and out with valet service made getting into congested area of city worry free. Pool was not as warm as we had hoped so didn't find it pleseant.
October 2, 2012
Rated 4 out of 5 by Disappointed2012June Needs some updating
This hotel overall is very good and in the process of updating. New locker rooms in the gym/pool area are great. The new restaurant in the lobby is also very good.
The furniture in the lounge is very disappointing, there are many chairs where the foam is showing through.
May 6, 2013
Rated 3 out of 5 by RT1962 Expensive
Very expensive - fees for everything.
Recommend finding alternate housing and dining.
April 19, 2014
Rated 5 out of 5 by Sisters Another Great Visit
We try to make an annual visit to Toronto for the weekend and have always been happy with our stay at the Sheraton Centre. Our service representative at the Reservation desk was very helpful in providing alternate accommodations when our room was not ready at check in.
February 4, 2013
Rated 5 out of 5 by currency Excellent Staff, MGMT and Service
I have been staying at this Sheraton since 1999 and the Staff, most have been there a long time, provide Excellent Service and are very pleasant, they reflect the Excellent MGMT.
I highly recommend this hotel, as a long time guest, for the excellent service and MGMT.
March 11, 2012
Rated 5 out of 5 by Rob127 Toronto Club level lounge
I have stayed in many hotels but the Sheraton Centre Toronto hotel is a leader. The Club level lounge provides an excellent view of the city and exceptional service. My family enjoyed the healthy breakfast options each morning in the Club lounge as we planned our day.
August 31, 2012
Rated 2 out of 5 by Winemaker72 not enthusiastic
I spent 2 weeks at Sheraton City centre Toronto, located at the 36th floor, and I can't say that has been an outstanding stay, because of lift issue: over 6 elevators only 2 were working all the others were out of service, conclusion was like a roulette getting down!
May 30, 2013
Rated 1 out of 5 by Gerry57 Terrible Stay
The windows were very dirty, carpet full of stains, air conditioner did not work properly an when told about it , they checked it out and end up bringing me a fan that was dirty, full of grape juice over it after the third day. I will never stay at your hotel again.
September 3, 2013
Rated 2 out of 5 by TRM1819 Chaos
The check in process and the parking situation was chaos. Long lines to check in and one staff member said it's like that every weekend. Parking situation was unorganized and slightly dangerous with cars coming in every direction.
February 18, 2014
Rated 3 out of 5 by Mar4 Service
My r oom was missing a ironboard. I had called down to the desk twice and waitied for 2 hours and was told it would be expidted. I finally went to bed at 11:00 pm never recieved the ironing board. I was in town for meetings.
February 24, 2014
Rated 4 out of 5 by Anthony777 Love this Hotel but this stay did not meet our expectations
We had upgraded to the club level and were disappointed that the quality did not meet our expectations that it did in the past. The room needs a good "spring" cleaning. It was dusty and the walls in the washroom were in desperate need of washing. I will stay again.
August 19, 2012
Rated 3 out of 5 by Lori60 Hotel Stay
The hot tub was not working properly and the change rooms were under construction so could not access the sauna. The alternative change rooms were a long way away from pool and fitness area, might as well went back to my room on the 42nd floor to shower and change.
February 4, 2013
Rated 3 out of 5 by Tourist2013 Very Slow Check-In Process
Hotel could use more staff checking guests in. Waiting time to check in was way too long. Each guest seems to have a million questions or carrying on conversation too long when there is a line waiting. Staff was friendly and helpful once you get up to the counter.
June 6, 2013