Rated 5 out of 5 by LoBall Sales Manager
I only stay at Starwood properties due to the expectations I want to recieve.
October 8, 2012
Rated 4 out of 5 by MS42013 The room has been updated
Funny the room is refreshed but the old dated phone still lingers in the room
April 29, 2013
Rated 5 out of 5 by DLove30 Will Return
My room was better than what I expected and the hotel staff was courteous.
November 25, 2013
Rated 5 out of 5 by CountryMouse Great for the Conference
The room was comfy, great location and the hotel made a conference a breeze.
February 26, 2013
Rated 2 out of 5 by jfk12 restaurant and amenities
the restaurant menu , prices, and food quality was well below expectations.
October 9, 2013
Rated 3 out of 5 by Justices Mitchell-Reed
We did not have wash clothes only one the first night and none the second
December 3, 2013
Rated 3 out of 5 by Disspleased2013 Not What I Expected
I highly recommend that the hotel invest in pillow covers that are changed after each guest has left. As a person with severe allergies, I found myself itching constantly and had to invest in anti-itching lotion. I assume to sleep on the floor. In addition, I was severely disappointed in the concierge at the Sheraton Dallas. Not only I, but also a number of individuals that attended our conference were disappointed at the lack of knowledge the concierge had about recommended dining and cultural activities. Taking out a listing of restaurant locations without having a map to give a sense as to where these locations were located would have been an asset. It is what I have experienced from other hotels. I also find that the hotel business is dumbing down their interest in providing sound and responsive customer service due to turning over areas of shipping, handling and the business center to a third party as to remove the hotel from any sense of responsibility to their hotel guests as an aside. I predict that many consumers will complain about their treatment from the new in-house service that Penfield’s seem to have control. Overall, if I can help it, I do not plant o ever stay in the Sheraton Dallas again.
September 23, 2013
Rated 4 out of 5 by Cha13 Excellent Stay!
Room was comfortable, clean and quiet. Very convenient to medical facility!
April 18, 2013
Rated 4 out of 5 by prww My room was lacking
I was so disappointed my room 2641 did not have a Gideon Bible in the room.
July 24, 2012
Rated 5 out of 5 by TJH2201 Great conference facility.
Hotel location was great. Rooms were very clean. Great conference facility.
April 11, 2013
Rated 2 out of 5 by Tripp9 Manager
Room was not clean. Air did not work. There was no wash cloths in the room.
January 24, 2013
Rated 1 out of 5 by reelsleepy noise
noisey and uncomfortable. can't sleep here
March 20, 2014
Rated 5 out of 5 by swish41 upgraded
Upgraded several levels to Exec Suite. Free food and drinks. Well staffed.
December 29, 2012
Rated 5 out of 5 by xrod Hotel registration was quick
Attended the CTAT conference. Hotel Check in was very organized and quick.
July 30, 2012
Rated 4 out of 5 by Piper01 The executive suite layout is very nice!
The executive suite was spacios, clean and comfortable. A nice quiet room.
October 29, 2012
Rated 3 out of 5 by OldAG76 Staff is freindly
My interaction with all staff, resulted in prompt and positive responses
July 25, 2012
Rated 4 out of 5 by DeeDee52 DeeDee52
Good overall hotel experience but front desk check in needs improvement.
January 6, 2013
Rated 5 out of 5 by AJones Starwood Conference
Fantastic hotel. Giorgio has a great Banquet team. Beautiful facility.
November 10, 2013
Rated 5 out of 5 by Emel Excellent service
Outstanding service. Nice facility
March 24, 2014
Rated 5 out of 5 by Cathy41 Friendly Staff
All of the staff was friendly and was willing to assist us as needed.
August 19, 2013
Rated 1 out of 5 by Jamie543 Aman Khan
Different level of service, it just depends how much you are paying.
January 21, 2013
Rated 3 out of 5 by JohnDoe Would not recommend this hotel.
The hotel is outdated, and so was very much below my expectations.
March 11, 2013
Rated 5 out of 5 by FeldAl Sheraton Dallas World Class
Great place for ameeting or vacation. Rates were very competitive
October 15, 2012
Rated 1 out of 5 by LKDG84 Very Disappointed
After a two-night stay, I found myself highly disappointed in this hotel. Firstly, at check-in I mentioned that I knew they offered a AAA discount, but there was no place to input my AAA number while making my reservation online. The response I received when I asked if he could apply the appropriate discount: No, you can only use a AAA discount if you book over the phone. A little obnoxious, but fine, although nowhere was that indicated on the website. If it had been, I would have made the reservation via phone. The most significant issues were with the room. I walked in and the room had an odor of sewage coming from the bathroom. By the second night, the smell was so awful that I called the front desk. They suggested sending up maintenance; 1.5 hours later, he arrived with room spray. Apparently, that was going to be the solution for the sewage smell. Additionally, the air conditioning vent was covered in mold, and only a handful of television channels actually worked (hardly an issue when compared to sewage and mold). I left and requested a new room, which was issued. I would think a hotel focused on customer service and satisfaction would offer a discount or a concession of sorts for the gross inconvenience, but not the Sheraton. Another issue is the dining amenities at the hotel. The first night, I ate at the bar, which was acceptable, but noticed that literally every other person there received either comped drinks or dinner because it was taking over an hour for the kitchen to deliver food. On the second night, I ate at the same restaurant (lack of options), but took the food to my room. I ordered chicken with a side of asparagus. The "side" of asparagus came with 3 stalks and was not on the side, but rather dumped on top of the meal. When I glanced in the bag, I noticed only one box and said to the gentleman who handed it to me that it looked like he forgot the asparagus. He took the bag, opened it, and said “No, it’s in there. Oh, did you want it on the side?” Isn’t that typically how “sides” are served? The service and food quality at the restaurant are in no way comparable to the prices patrons are expected to pay. All in all, this was a horrible stay, with one issue after another. If I return to Dallas, I most certainly will not return here, nor will I ever recommend this hotel to another individual.
July 10, 2014
Rated 5 out of 5 by FDK1 Good for weary business person
The hotel provided a respite from long days of business meeting.
October 7, 2013
Rated 5 out of 5 by Bubba51 Veterans Service Officer
Good clean rooms, staff very professional, very enjoyable visit.
September 26, 2013
Rated 3 out of 5 by Gamechanger555 Lack of vacuuming
Other than the floors not being vacuumed, the stay was pleasant.
August 17, 2013
Rated 4 out of 5 by DMS2012 Great Hotel for a Large Event
We had a party with 12,000 people and everyone had a great time.
November 14, 2012
Rated 4 out of 5 by See7 Recent stay
Great hotel, but without wifi not good for business travelers.
November 17, 2013
Rated 2 out of 5 by verydisappointedalso Understaffed and slow
Front desk, valet, bell service all were understaffed and slow
August 24, 2012