Rated 4 out of 5 by Johnnybegood51 May 2012 stay
Nice room, excellent location. Two small comments. 1) My bill was wrong ( I was overcharged) and I spent about 45 minutes in line and then at the front desk getting it corrected. 2) When I checked in I was offered a 4PM check out as a Gold member but when I called down to request it the next day I was told 1PM was the latest I could check out. Despite these two comments, I would definitely stay there again.
May 19, 2012
Rated 3 out of 5 by fredx concierge
poor advice from concierge on local eatery - a rip off family diner
March 7, 2014
Rated 5 out of 5 by Syazana249 Great Hotel
Hotel is close to times square. Walking distance to alot of places. Food availability is amazing. Subway is just outside the hotel.
Nothing to complain about except the fact that my room was quite a distance from the elevator.
Should have provided free wifi in the room and breakfast considering the amount that was paid. I paid lesser in another hotel and it comes with both breakfast and free in-room wifi.
April 17, 2013
Rated 4 out of 5 by RKL681 Nice Renovation
It had been a while since I stayed here and was pleasantly surprised. I had stayed in the former Sheraton Manhattan across the street because it was slightly cheaper. Since that is no longer a Starwood property, they have gone downhill and Sheraton Times Square has dramatically improved. Almost seems like rooms were bigger than what I recalled but I am sure that is not the case.
December 12, 2013
Rated 5 out of 5 by Girlsgetaway2 Thanks !!
I would like to THANK the staff at the Sheraton New York . They made Us feel safe and looked after during Hurricane Sandy . Being stranded a couple extra days in New York, we were blessed to be at this hotel . They did everything to make our stay comfortable and gave us reassurance we had a place to stay until we could go home to Canada. Thank you for your EXCELLENT service , it was greatly appreciated !
November 7, 2012
Rated 5 out of 5 by DKN8 Always a great stay
Great location... Staff is wonderful and made us feel special. Joy and the other daytime girls at check in couldn't be kinder or more helpful. Rooms are small but very comfortable. Can't wait to go back!
February 22, 2014
Rated 5 out of 5 by PeterInCanada A great return
Once again the Sheraton Times Square has provided us with a great place to stay during our now annual visit to NYC. Perfectly located at Times Square and very conveniently located for access to the subway and many attractions and restaurants. This is not an inexpensive hotel but it is worth every penny that you pay. The staff are great. See you next year!
January 5, 2014
Rated 4 out of 5 by gracie123 room size
my only negative is the size of the standard room in NYC. in the past, we had an upgraded room and the size was fine for 3 of us. I didn't upgrade this time and was disappointed. when booking, the SPG rep didn't mention an upgrade, and I didn't remember to ask. maybe none were available; I don't know. a nicely decorated Christmas hotel. my husband's fav in NYC for Christmas.
December 15, 2013
Rated 5 out of 5 by Adk14 Love the location of this hotel.
Located in the heart of Times Square this hotel is the perfect spot for staying in New York and seeing a Broadway show and enjoying Times Square.
February 28, 2014
Rated 3 out of 5 by Janeway "Guest Services" could use some training!
The hotel was nice, the room was ok. The room staff (maids) were great. They went out of their way to make us comfortable and they were VERY friendly. Called the front desk about LOTs of hallway noise, they sent me to guest services. The response? "what do you want me to do about it?" Get these folks some training!
Or fire the rude ones! (12/23/12 @ 3:00 am in the morning-That person should be fired!)
January 2, 2013
Rated 5 out of 5 by escape76 Refreshed look adds to the Time Sq glamour!
Sometimes hotels focus too much on looks/amenities and forget about the people part of the business. I'm proud to say in addition to a makeover of the hotel, the staff at the Sheraton Times Square were terrific. From the bellman, to the VIP Manager, and the gentlemen working the club lounge - kudos all around. You guys were curteous, professional, and always willing to help.
December 11, 2013
Rated 2 out of 5 by ontheroadjohnny Better Starwood Properties in NYC
Over 140 SPG nights logged last year and several stays at this property. The location for midtown is convenient. Keep in mind this is a true tourist hotel so be prepared if you are a business traveler. The lobby is always packed and expect longer than normal lines at check-in which may be one of the reasons the front desk staff is not as friendly as most SPG properties.. The gym is a true full size gym with lots of free weights and machines. Rooms have been recently remodeled. They are nice but much smaller than other SPG properties in midtown. The walls and doors have little soundproofing so expect to hear every conversation in the hallways. Big SPG lounge that is swarming with tourist in the morning. The food is comparable to most SPG Sheraton properties. If you are a business traveler or higher level SPG member that likes attention to detail, look at other SPG properties in midtown.
January 22, 2013
Rated 4 out of 5 by GGRB Comfort and convenience in Times Square
The hotel was very comfortable. Rooms are a bit small but clean and comfortable. We were on the club level and the amenities were awesome. The staff was responsive and friendly. All of our requests were met with kindness and consideration. Special thanks to Marjorie, Housekeeping Manager 45th Floor, and Milton, Bell Staff.
January 21, 2014
Rated 3 out of 5 by Sbplat Good, clean hotel with an excellent fitness center but WiFi is terrible
Overall, a good hotel at a good location. The club lounge was good and the fitness center was excellent. My only two concerns with the stay
1. Wifi was very spotty and kept disconnecting even though the signal itself was strong
2. Room service took away the floor mat in the bathroom on day 1 and did not replace for the next 3 days. I would have expected a better service for an SPG platinum member.
May 24, 2012
Rated 4 out of 5 by JOLSON Nice hotel, great location
To be fair, the hotel was incredibly busy when I stayed there. The room was nicely appointed (seemed recently renovated) and though small, was good sized by NY standards. The club lounge was overly crowded though and there was no upgrade, though I believe this was because of the business.
February 2, 2014
Rated 5 out of 5 by Gmoney13 Renovations are great!
We reserved 2 rooms for a trip to NY for my wife's parents who had never been to NY. First implressions can be critical and they just loved the hotel! The newly renovated rooms were first rate and while there were signs of renovations to the exterior of the hotel, the inside areas especially near our rooms were very quiet. I sometime have business in the area and will definitely stay there again!
April 13, 2012
Rated 5 out of 5 by girlsweekend1 Great Location
This hotel was in a great location between the theatres and Central Park
March 4, 2014
Rated 2 out of 5 by Florin Top location, but rather disappointing updates
I stayed for one night in room 2402 and late into the night the neighboring room had a sort of gathering of people - i could hear everything they were saying through the badly isolated door separating the rooms - a feature from old times that has not been properly fixed. Otherwise, hotel is located in a great area, close to Times Square and Central Park and the internet connection was excellent.
April 2, 2013
Rated 4 out of 5 by Ben2012 Good location
Hotel is located centrally and in a convenient location. Check in was smooth and quick. The club lounge is open until 10:30pm which is a plus.
February 26, 2014
Rated 2 out of 5 by Lisaca51 New Years Eve Time Square
This hotel was at full capasity so the staff was very over loaded. The staff i restaurant for the dinner package was confused and we were told 3 different things as to what the package included. The hotel cleaning staff through out my bag of gifts & ran out of coffee for the room. Staff was friendly but too stressed and unorganized everywhere. I would not stay there again. Rooms are very small.
January 3, 2013
Rated 5 out of 5 by Albert63 It felt like home. I highly recommend this hotel!
My wife and I stayed at your hotel back in October for our 14th anniversary. It was the 1st time, figured I would give it a try. Well it was fabulous, all of the staff were so helpful and friendly, The room was clean and the elevators were fast. And then we stayed again this time we brought our kids, well again it was great, the kids told us they didn't want to go home, We all enjoyed or stay.
December 24, 2012
Rated 4 out of 5 by Clemens This is my choise
Friendly staff, close to everything, comfortable with a excellent breakfast
March 3, 2014
Rated 4 out of 5 by russelh Great Stay
My wife and I just returned from a four night stay in New York, and the Sheraton was ideally located near Times Square and all the theater we went to see. The hotel staff was perfectly helpful and friendly, and the room was clean and comfortable. There were three minor issues with the room that kept this from getting a five star rating: 1) the dead bolt on the door did not work, 2) the shower did not have strong enough water pressure even when trying the various settings on the showerhead. and 3) the room temperature did not appear to be adjustable... We wanted the room to be around 73 degrees, but no matter how high we set the thermostat temperature or fan, the room temperature stayed at 70 or 71 degrees. None of these issues made our stay unpleasant and weren't worth complaining about during our stay; and we will definitely consider staying at the Sheraton again on our next visit to New York.
August 20, 2013
Rated 5 out of 5 by Bond022 Great location
This was my first trip to New York and I was more than satisfied with my accomodations. The staff were friendly and knowledgeable and the guest room was clean and comfortable. The location of the hotel is perfect for tourists - a close walk to Times Square, Rockefeller Center, Central Park and subway stations. I would recommend this hotel and I look forward to staying at the Sheraton again.
August 18, 2013
Rated 5 out of 5 by FeeFeeB Ladies Weekend trip-Perfect location
We were in town for a broadway play. This hotel is in the ideal location. We were walking distance to everything we wanted to see and do! The only use of public transportation was to and from the airport. The hotel took care of our ride back to the airport which was great. The rooms were nice. Despite being extremely busy, each guest was treated like they errrr the only guest. Great hotel!
August 26, 2013
Rated 3 out of 5 by Rrrr1 Rough check in process
Check in at the hotel is confusing and time consuming. We arrived by car and pulled up in front of the hotel and were ignored by the bellboys. We finally realized that we had to pull around to the side of the hotel for the parking.
We were early and were not allowed to check in. We waiting in line for about 5 minutes find out that. We had to come back and do that later. We then waiting about 20 minutes to check our luggage.
When we came back later in the evening, the check in process was ok. I guess you could say the staff was friendly (for NYC). The staff did not seem to go above and beuond as most hotel staff seem to do at this level facility.
The room was small, and the bathroom miniscule. The room was fresh, nice decorations and a comfortable bed.
Overnight parking is around $50. The food is quite expensive.
If you are looking for a great location, this is not a bad choice.
October 10, 2012
Rated 3 out of 5 by Dan323 Forget about ever getting an upgrade
I probably stay in this hotel 30-40 nights a year for the last 3-4 years, primarily because the location is convenient for me. The rooms are ok, the gym is great, front desk staff helpful, room service generally good (though the server was exceptionally rude this last stay). I'm only writing this review because of a conversation with a friend who stays nearby and gets special treatment, including suite upgardes, all the time, even during busy season. I will note that in all my years staying here, despite the fact that I am Platinum/Your24, I have gotten upgraded maybe 4 times (and usually only after front desk staff make a special effort), even never with a Suite night request, despite the fact I stay here every month of the year. I've occasionally wondered about it, as it's much different at other Starwood properties, and but I was really never motivated to write until the recent conversation.
April 27, 2013
Rated 3 out of 5 by endoahc great location...average hotel
The location was perfect for access to subways, taxis, theaters, museums and midtown restaurants. The hotel was certainly comfortable but nothing special. Room was renovated and was more than adequate but not what I would call luxurious. I thought the food was very OVERPRICED! Continental breakfast was $20/person + tax and tip added. Overall a good hotel if you can get it for a good price.
January 13, 2013
Rated 5 out of 5 by RBakerElec Sent my mom here for her birthday,
Starwood associate here. I sent my parents here for my mom's birthday. I got lucky and found a hot rate on the weekend of her birthday. Long story short, my parents ranted and raved about the service here. My parents couldn't have been any happier. They loved the location and really appreciated all the extra's you threw at them just because. Thank you so much for exceeding my expectations.
November 19, 2012
Rated 2 out of 5 by Tex14 Need to Pay attention to small details
The best part of this hotel was its location. However, with all th money they are spending on beatifying it, they should pay attention to the small details. Our bathroom smelled like mold. The plastic curtain had not been replaced. Ice maker (in our floor and floor above) did not work. Management was made aware of this, yet it wasn't fixed. Parking should be validated. Too noise at night.
July 15, 2013