Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • USA
  • Landkarte

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Rated 3.7 out of 5 by 1937 reviewers.
Rated 3 out of 5 by Towels and Linens Smell Bad First time ever, staying anywhere, that I could not stand the smell of the towels or bed linens (smelt funky, nasty, musky). Staff informed us that there is a problem with the cleaning contractor. No excuse. Only refunded us a portion of spg pts used. First time ever staying with SPG that i have not been satisfied. Would avoid this hotel until this problem is fixed August 22, 2012
Rated 3 out of 5 by Poor welcome Front desk clerk could not find our reservation. Pretended that arrival was for a day earlier, when booking was changed two weeks prior. Indicated that the hotel was full and they could not accept SPG members on points. Room charge would have to be paid cash. Issue was resolved after wiating GM for half hour in the lobby. This hotel is not friendly to SPG memebr. June 28, 2013
Rated 4 out of 5 by Beautiful hotel with friendly staff This hotel is beautiful, clean, and has lots of ammenities. The staff was very friendly and helpful. The rooms were clean and the beds were comfortable, although the pillows were not comfortable at all. The breakfast buffet was one of the best ones I have ever been too, but still over-priced. I love the little bar area that has breakfast food and starbucks coffee. February 7, 2013
Rated 4 out of 5 by Good and bad. The good: The location, the hotel facilities. I was given a floor in the 40's. The bad: The room was run down, the view was of another hotel, and the door had to be forced shut and pulled open harshly causing a massive noise every time I entered/exited my room. If you can manage a decent rate, stay here, otherwise I definitely recommend The Westin on Times Square. April 3, 2012
Rated 5 out of 5 by Convenient & Friendly The staff was friendly, efficient and welcoming. The rooms were comfortable and well appointed. Located a short walk from Times Square and steps away from a subway stop, it was easy to get wherever I needed to go. The only thing I missed was on the TV - no MSNBC (there were at least 5 sports channels though!). December 13, 2013
Rated 4 out of 5 by Surprised by the Rudeness of Front Desk Staff My husband and I always stay at this hotel when in NY every year, and some years, twice a year. Upon check-in, I requested a 4PM check-out for my day of departure as I had a very late flight. I was told it was no problem. Unfortunately, when I called the night before checking out to confirm, I was told very abruptly that 4PM is not offered. I tried to explain what I had discussed days earlier, and was told that it was not true, and 4 PM check-out is not allowed. I asked for a manager who told me my request was never noted. After some discussion on my part, she agreed to a 2PM and complimentary baggage check. I appreciate how she offered this to assist me, but as I needed to go to Red Hook that day, the 2PM check-out left me rushed, and very inconvenienced. I do like your hotel, but I really think some of your staff needs training on treating guests, who stay at your hotel every year for the last 7 years, with more courtesy. June 7, 2012
Rated 4 out of 5 by It's always getting better Depend on the staff you get, you get an excellent help or an unmotivated "I like to be at home rather than talk with you now" experience. I had both in the hotel. My first sentence during the check in witch i heard was " It is not possible". My request was a really simple one. I just came one day earlier tan expect and wanted to stay one day longer. Anyway. After he had a speech with his manager, everything was going well, except that he gave me not one information about the hotel. Even witch room category i get not what about the fitness center and noting eles what has to do with the hotel. Just my room number. Not everyone at the reception is so cold and speechless. I had also a lady witch was helping me out by questions about the hotel with a smile and patience. The staff in the Hudson Market restaurant wason the other hand always friendly and helpfull. If you want to have a short talk or an advise what to do in town, they help you out anytime. The room was acctualy in the 34th floor with a stunning view. But in the bathtub were a few hairs. In a hotel like this is it for me definitly a no go. I had also a Pillow with red a red stain on it two days in a row. I wouldn't expect that as well. The location couldn't be better. Times square and central park just a few streets away. Subway station around the corner. Superb. Also never get any problems with the room key or internet access witch is not as a matter of course in a big hotel like this. So in total i was quiet happy. But as I told in the title.... You can do it always better. February 22, 2014
Rated 5 out of 5 by This hotel has everything you need. The rooms are larger than many others in NYC. The hotel and rooms are clean. The staff was helpful and friendly. We had 2 preteens in our room and there was plenty of space. It is located in walking distance to many NYC landmarks, shopping, Central Park, diners and fine dining, theaters. We have stayed here at least a half dozen times and I have no complaints. April 6, 2013
Rated 5 out of 5 by Above-and-Beyond-the-Call-of-Duty While checking out of the hotel my colleg-age daughter lost her designer purse somewhere in the hotel lobby. Unable to find it anywhere, we had to leave in order to make our flight back to Ohio. The Night Security Manager found it later that evening, somehow tracked our phone number through the medical insurance card in her wallet and then sent the handbag and its contents to our home the next day. All this effort even though he believed she had not been a guest at the hotel because the reservation was in my (her parent's) name...not hers. Any hotel staff member could have kept the purse itself just because of its value - not to mention the money and contents inside the purse. Rudy was so honest and diligent that he went out of his way to find the owner of that handbag. Rudy went far above and beyond the call of duty that day and he has helped make life-long loyal Sheraton Hotels & Resort customers of our family and friends. March 14, 2013
Rated 3 out of 5 by Stay in New York City Was an excellent facility, and staff was wonderful. Jon was a welcomed friendly face at breakfast. The room was noisy. The door and walls are not very well insulated. You could hear every door on the hall open and close all night long. Voices carried from other rooms and hall as well. The hotel was centrally located and was convenient for everywhere we went. January 21, 2013
Rated 5 out of 5 by Oh how I loved It I've been to New York several times in the past two years, but never ever have I stayed in Manhattan. Boy oh boy I was like a kid in a candy store the minute I entered the hotel. Upon checking in, the receptionist was very articulate and knowledgeable. Service was awesome and the food and room service was above and beyond. I will be back there in a few months. November 26, 2012
Rated 3 out of 5 by So well located, so so experience I did notice the improvement of the rooms vs my previous stay at Sheraton Time Square, 3 years ago. Still, so nicely located, the hotel must improve services to SPG members, looking at more support to customer. Nothing drastically bad, but the bitter feeling that the staff is overwhelmed by tourism. And please, 10mn waiting for an elevator makes no sense!!!! March 12, 2013
Rated 5 out of 5 by Excellent service, nice, updated rooms We recently stayed at this property, during Hurricane Sandy, and were delighted with the service and professionalism of the staff. We stayed using Starpoints, and as Platinum members, had access to the very nice and spacious Club Lounge. The hotel provided plenty of information regarding the storm. We will certainly stay at this property again in the future. November 6, 2012
Rated 3 out of 5 by Great location to restaurants and shows Hotel personnel were great and very helpful. Lines were long at check in, but was fully staffed and moved through quickly. King bed was great and room was comfortable neat and clean everyday for my 4 night stay. Disappointed that I had to pay 20 bucks to work out for 4 days. Not right. Living healthy should not be an expense. Facilities were great though. August 10, 2013
Rated 3 out of 5 by Satisfactory Hotel met our needs since expectations were low. Good location and serviceable. Bathroom smelled funny, hallway light wasn't working properly even after they said they had fixed it and the safe kept on braking since the battery was being held in by duct tape. January 5, 2014
Rated 5 out of 5 by NY trip with Spouse I frequent this hotel when I come to NY, this last time I brought my Wife and she truly loved the room, the cleaniness and the feindliness of the staff. I can't say enough good things, since from the receptionist to the bar waitress(both) and the check out receptionist were extremly wonderful. December 20, 2013
Rated 4 out of 5 by Great Stay Comfortable and convenient hotel. Close to many attractions. Walk to MOMA. Have stayed there multiple times because of the quality. January 30, 2014
Rated 5 out of 5 by The hotel has a great location The hotel has a great location. The room was kept clean at all times. Although, there are some things that needed to be fixed in our room, such as: the bathroom door knob was broken, the plug by the lamp in between the beds was too loose, and the blinds for complete black out was not working. Otherwise, our stay was excellent. The staff were approachable. May 1, 2013
Rated 5 out of 5 by What a wonderful NYC experience The folks at the Sheraton on 7th Avenue could not have been more accommodating. When I explained to the front desk staff that I was trying to mix business with a little bit of pleasure, they went OVER AND ABOVE to make sure my 2-day stay with them far exceeded my exceeded my expectations. I will definitely stay there again (hopefully soon). October 23, 2013
Rated 3 out of 5 by Hotel too big and impersonal Location good but not impressed by the service received compared to 2 previous stays in New York in a smaller much more friendly hotel. We did not feel particularly valued by staff. Room also very noisy as situated near lifts which sound like subway trains when in operation. Problem with lifts on one day caused chaos as large queues formed to reach rooms. December 6, 2012
Rated 5 out of 5 by best hotel & staff I STAYED IN YOUR HOTEL FOR 5 DAYS AND IT WAS ONE OF THE BEST HOTELS I HAVE STAYED IN IN A LONG TIME FROM THE DOORMAN TO THE CLEANING STAFF HELEN AT FRONT DESK WAS GREAT YOUR HOTEL WAS VERY CLEAN AND YOUR STAFF WAS VERY KIND AND POLITE AT ALL TIMES I WILL RECOMMEND TO ANYONE I KNOW TO STAY AT THIS HOTEL THANK YOUR STAFF FOR MAKING MINE & MY SONS STAY GREAT April 18, 2012
Rated 4 out of 5 by clean, safe, close to everything Beautifully decorated, clean, safe, and within walking distance to theaters, Times Square and Central Park. I plan on returning next November. There was a gentleman at the Bell Captain's desk, named Sydney, that was extremely helpful early Sunday morning when I was trying to figure out the best way to get to the Staten Island Ferry. Thank you, Mr. Sydney! November 7, 2012
Rated 2 out of 5 by Pubes on Toilet When I checked in, there was a really long line at the SPG counter - the line moved quicker if you weren't in the SPG line. I booked a king bed room, and got 2 full beds. Since it was just me, I didn't cause an issue, because they were oversold. When I checked into my room, the bathroom was not that clean - black hairs in the tub and on the toilet. Yuck. June 5, 2012
Rated 3 out of 5 by Typical American Overconsumption Completely in line with the fantasy at the end of the industrial age that the unsustainable is desirable, this glitzy hotel is brightly lit, filled with industrial products, and uses vast amounts of electricity. It gives the impression that everything is okay, that we will never wake from this bad dream of endless consumption, that more is always better. March 9, 2013
Rated 3 out of 5 by Great location but the linens had a foul odor The location of this hotel is perfect for enjoying the city. It is only a few blocks from just about any point of interest in the area. The sheets and towels, however, had a foul odor, even with clean ones each day. I had to buy some fabric and air odor eliminator to spray them. I think there was a laundering problem, but it was a bit offensive at times. August 27, 2012
Rated 3 out of 5 by Staff seemed very rushed... There was a problem with my reservation on arrival: I had been promised a king bed and was initially given a room with two double beds in it. Went back down to registration and woman found me a more appropriate room. On my departure on Sunday, I asked to check on my previously booked Airport Shuttle. Woman initially said she had no record of it and was not very helpful or very polite. She snapped something to the effect of "You should have a receipt..." (How would I have a receipt given the transaction was conducted the day previously over the phone...)? Eventually, she called the Airport Shuttle and the situation was resolved, although they had no receipt for me (I had given my credit card number the pervious day over the phone). Not the most pleasant people... Also, I feel it a little unconscionable, given the high room rate, to charge extra for the use of the fitness center. This seems to be happening at more and more Sheratons. October 10, 2012
Rated 5 out of 5 by Club floor Room we were given room in 32nd floor and chanfged to 47th as we are not happy with the size and view. reception understanding, helpful but took long time to sort it. Despite being in 47th floor no city views at all as advertised and all the offices are overlooking your room if you choose to stay on the weekday! Club lounge is excellent and has city view. November 23, 2012
Rated 2 out of 5 by General comment The hotel is very unpersonal. No real attention. It is very dificult to accept that internet WIFI conection (which is very instable) is charged 15 USD per day when, everywhere in NYC, WIFI connection is free. It looks like Sheraton is trying to make money on everything it can. That is not the good Policy since client never forget such a mean attitude. June 24, 2013
Rated 5 out of 5 by spg new broadway nyc Excellent .The staff went out of thier way to accommadate my family. They gave us a superior room and a lot of help with our stay in NYC. Loved it. January 27, 2014
Rated 3 out of 5 by Convenient, great for quick stays The hotel is on the older side - but this is NYC. Great concierge lounge and service. Was able to handle massive AM crowd (full of tourists/families for the holiday weekend) efficiently and effectively. Rooms a bit small and old, but the location is convenient. January 1, 2014
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