Rated 5 out of 5 by OSCMarc Awesome Stay
Right from the word GO, I was greeted with respect at the front door after being dropped off by my limo. Bellman were busy but stopped to help me right away. Front Desk - Gold counter were quick to greet and checked me in immediately. Spoke to Housekeeping about a few extra little things and no questions were asked just a yes we will do that for you sir. The whole team that I had interaction with were great.
November 14, 2012
Rated 4 out of 5 by tom1299 nyc fine stay
quiet for a large hotel
very comfortable bed
clean and well maintained
April 8, 2014
Rated 4 out of 5 by AndiMcD This hotel is conveniently located
Great price for NYC, and location is ideal for anyone visiting the city for the first time. 7th Avenue/Times Square is a must when you're in the Big Apple, and Sheraton NY Times Square is located near everything.
March 27, 2014
Rated 5 out of 5 by Deanna BEST TRIP EVER!!
Ok... First... and apology... I thought this review posted a month ago!! Seems I never POSTED it once we got home to our crazy lives!! Sorry!!
BEST TRIP EVER!! All because of Anne Marie in VIP! I am a military widow, and was following one of my triplets who was performing in NY with choir. We found out that our benefits are ending much sooner than we expected, so I decided to take the other two boys and make this trip our "Last Hoorah", so to speak.
I called and spoke to Robert at the front desk. Explained my situation, that I would be traveling with three very large teenage boys, and he hooked me up with the fabulous girls in VIP, and we were truly treated like VIP's!! We could not get over our accommodations, and special treatment!!
Anne Marie helped to make our trip SO much more comfortable and memorable!! Everyone was unbelievably gracious, and went out of their way to make our stay the best! From the attraction desk, the concierge, the bellmen, our cleaning ladies, EVERYONE we came in contact with was so pleasant.
I haven't even gotten to the location!! WOW!! It is right where you want to be! We even took the subways, since they are all conveniently located all around the hotel, to get where we needed to go with no problem! We walked most everywhere. So close to Central Park, Times Square, EVERYTHING!!
In short... just kidding... it was the perfect last trip for my boys and I, and we will always have fabulous memories of our stay at your amazing hotel, and I am more appreciative than I can express with just these typed words. I thanked Anne Marie in person before we left, but couldn't NOT write this review and let you know how happy you made a family of military survivors, that would not have had the trip that we did, without your generosity and grace.
Thank you from the bottom of our hearts!! If I ever have the opportunity to go back to NYC, I will certainly try and stay here!! Thank you Anne Marie!!! <3
April 27, 2014
Rated 4 out of 5 by Johnnybegood51 May 2012 stay
Nice room, excellent location. Two small comments. 1) My bill was wrong ( I was overcharged) and I spent about 45 minutes in line and then at the front desk getting it corrected. 2) When I checked in I was offered a 4PM check out as a Gold member but when I called down to request it the next day I was told 1PM was the latest I could check out. Despite these two comments, I would definitely stay there again.
May 19, 2012
Rated 5 out of 5 by Nancy4959 Well appointed
Very clean, very professional, well organized business. Nice location for the city restaurants, shopping, shows, cruising, and of course, Time Square. It's competatively priced, great views and can walk to Central Park around the corner. Concierge on the 44th and transportation out front.
March 12, 2014
Rated 5 out of 5 by Cocoa916 Great location!
This has been my 6th time staying at this hotel. Fantastic location, near Times Square. Not too far from Central Park and the Javitts Center. Enjoyable Club Floor.
April 1, 2014
Rated 5 out of 5 by Syazana249 Great Hotel
Hotel is close to times square. Walking distance to alot of places. Food availability is amazing. Subway is just outside the hotel.
Nothing to complain about except the fact that my room was quite a distance from the elevator.
Should have provided free wifi in the room and breakfast considering the amount that was paid. I paid lesser in another hotel and it comes with both breakfast and free in-room wifi.
April 17, 2013
Rated 4 out of 5 by Bruce53 Better be in good shape to stay here!
The elevators proved inadequate on several occasions to handle the numbers of guests. Long, long waits to get to our room on the 18th floor resulted in walks up the stairs to our room and taking the elevators above our floor and walking down to our floor. One time I can see, but 4 times would indicate a problem that needs to be addressed in my opinion.
February 11, 2014
Rated 5 out of 5 by Holyland214 This Hotel Was Excellent!
The hotel was nice and clean and the restaurant served Excellent Food! I would recommend it to everyone! There was 1 staff member that appeared to be having a bad day but overall everyone was very nice, helpful and most importantly for me the hotel was clean! I had a Excellent experience and hope to attend again in the future. Thank You!
February 20, 2014
Rated 5 out of 5 by Girlsgetaway2 Thanks !!
I would like to THANK the staff at the Sheraton New York . They made Us feel safe and looked after during Hurricane Sandy . Being stranded a couple extra days in New York, we were blessed to be at this hotel . They did everything to make our stay comfortable and gave us reassurance we had a place to stay until we could go home to Canada. Thank you for your EXCELLENT service , it was greatly appreciated !
November 7, 2012
Rated 4 out of 5 by rrbcooper Great Location / Great Service
Stayed at the Sheraton Times Square for a quick holiday getaway and we loved it. If you're doing the "tourist" thing, it's the perfect location, close to Times Square, Central Park, Rockefeller Center, 5th Ave, etc... The staff was very helpful and friendly, and the room layout was exactly what we needed for a family of three.
The reason I am giving a four instead of five star rating is their policy on bag check. If you're checking out and want to leave your bags at the hotel while you explore, the cost is $4 per bag. This is the only hotel that I've ever experienced some sort of bag check fee. Also, we were told that if we "complained" that the charge would be waived. Seems like a silly policy that is only semi-enforced, so why not just not have the fee at all.
Overall, great hotel, great staff, great location, and I'd recommend it for any family looking to get the full New York experience.
December 16, 2013
Rated 4 out of 5 by ATLbusinesstraveler3333 Good location for tourists.
Hotel and room were clean and quiet enough to sleep through city life. A lot of tourists and convention guests can make it busy. One annoying thing is that the hotel charges everyone (including hotel guests) $4 to store each piece of luggage.
March 21, 2014
Rated 3 out of 5 by Janeway "Guest Services" could use some training!
The hotel was nice, the room was ok. The room staff (maids) were great. They went out of their way to make us comfortable and they were VERY friendly. Called the front desk about LOTs of hallway noise, they sent me to guest services. The response? "what do you want me to do about it?" Get these folks some training!
Or fire the rude ones! (12/23/12 @ 3:00 am in the morning-That person should be fired!)
January 2, 2013
Rated 2 out of 5 by ontheroadjohnny Better Starwood Properties in NYC
Over 140 SPG nights logged last year and several stays at this property. The location for midtown is convenient. Keep in mind this is a true tourist hotel so be prepared if you are a business traveler. The lobby is always packed and expect longer than normal lines at check-in which may be one of the reasons the front desk staff is not as friendly as most SPG properties.. The gym is a true full size gym with lots of free weights and machines. Rooms have been recently remodeled. They are nice but much smaller than other SPG properties in midtown. The walls and doors have little soundproofing so expect to hear every conversation in the hallways. Big SPG lounge that is swarming with tourist in the morning. The food is comparable to most SPG Sheraton properties. If you are a business traveler or higher level SPG member that likes attention to detail, look at other SPG properties in midtown.
January 22, 2013
Rated 5 out of 5 by BKC59 Another wonderful stay
We spent six nights in the hotel this year. This is the tenth year our conference was held here. Over the last four-five years, we've reserved a suite. The staff meets and exceeds some of our specific needs every year, in fact, reservations supervisor Sharon anticipates our needs each year. I can't say enough about the friendliness and graciousness of every staff member we encountered.
December 18, 2013
Rated 3 out of 5 by Sbplat Good, clean hotel with an excellent fitness center but WiFi is terrible
Overall, a good hotel at a good location. The club lounge was good and the fitness center was excellent. My only two concerns with the stay
1. Wifi was very spotty and kept disconnecting even though the signal itself was strong
2. Room service took away the floor mat in the bathroom on day 1 and did not replace for the next 3 days. I would have expected a better service for an SPG platinum member.
May 24, 2012
Rated 5 out of 5 by Gmoney13 Renovations are great!
We reserved 2 rooms for a trip to NY for my wife's parents who had never been to NY. First implressions can be critical and they just loved the hotel! The newly renovated rooms were first rate and while there were signs of renovations to the exterior of the hotel, the inside areas especially near our rooms were very quiet. I sometime have business in the area and will definitely stay there again!
April 13, 2012
Rated 3 out of 5 by BMR2 SI Times Square
The hotel is in a great location for the theater which is why we were in NY.
The only thing we have that is annoying is the sound proofing in the rooms (or lack thereof). Toilets flushing, people talking. It was hard to get a full night's sleep.
March 17, 2014
Rated 2 out of 5 by Florin Top location, but rather disappointing updates
I stayed for one night in room 2402 and late into the night the neighboring room had a sort of gathering of people - i could hear everything they were saying through the badly isolated door separating the rooms - a feature from old times that has not been properly fixed. Otherwise, hotel is located in a great area, close to Times Square and Central Park and the internet connection was excellent.
April 2, 2013
Rated 2 out of 5 by Lisaca51 New Years Eve Time Square
This hotel was at full capasity so the staff was very over loaded. The staff i restaurant for the dinner package was confused and we were told 3 different things as to what the package included. The hotel cleaning staff through out my bag of gifts & ran out of coffee for the room. Staff was friendly but too stressed and unorganized everywhere. I would not stay there again. Rooms are very small.
January 3, 2013
Rated 5 out of 5 by JAS2014 My favorite hotel in NYC
This hotel is clean and queit. It is withing walking distance of Times Square and Hells Kitchen . Plenty of shopping and restaurants near by.
March 31, 2014
Rated 5 out of 5 by Albert63 It felt like home. I highly recommend this hotel!
My wife and I stayed at your hotel back in October for our 14th anniversary. It was the 1st time, figured I would give it a try. Well it was fabulous, all of the staff were so helpful and friendly, The room was clean and the elevators were fast. And then we stayed again this time we brought our kids, well again it was great, the kids told us they didn't want to go home, We all enjoyed or stay.
December 24, 2012
Rated 1 out of 5 by Greg20140214 Customer Service
We had a horrible experience on our floor with a domestic dispute outside our room in the early morning hours with the individual screaming and kicking the door. We had called for security, however, management never offered to change our room. It was disappointing as we were frequent SPG members who were on a club floor.
February 19, 2014
Rated 3 out of 5 by Rrrr1 Rough check in process
Check in at the hotel is confusing and time consuming. We arrived by car and pulled up in front of the hotel and were ignored by the bellboys. We finally realized that we had to pull around to the side of the hotel for the parking.
We were early and were not allowed to check in. We waiting in line for about 5 minutes find out that. We had to come back and do that later. We then waiting about 20 minutes to check our luggage.
When we came back later in the evening, the check in process was ok. I guess you could say the staff was friendly (for NYC). The staff did not seem to go above and beuond as most hotel staff seem to do at this level facility.
The room was small, and the bathroom miniscule. The room was fresh, nice decorations and a comfortable bed.
Overnight parking is around $50. The food is quite expensive.
If you are looking for a great location, this is not a bad choice.
October 10, 2012
Rated 4 out of 5 by russelh Great Stay
My wife and I just returned from a four night stay in New York, and the Sheraton was ideally located near Times Square and all the theater we went to see. The hotel staff was perfectly helpful and friendly, and the room was clean and comfortable. There were three minor issues with the room that kept this from getting a five star rating: 1) the dead bolt on the door did not work, 2) the shower did not have strong enough water pressure even when trying the various settings on the showerhead. and 3) the room temperature did not appear to be adjustable... We wanted the room to be around 73 degrees, but no matter how high we set the thermostat temperature or fan, the room temperature stayed at 70 or 71 degrees. None of these issues made our stay unpleasant and weren't worth complaining about during our stay; and we will definitely consider staying at the Sheraton again on our next visit to New York.
August 20, 2013
Rated 5 out of 5 by Bond022 Great location
This was my first trip to New York and I was more than satisfied with my accomodations. The staff were friendly and knowledgeable and the guest room was clean and comfortable. The location of the hotel is perfect for tourists - a close walk to Times Square, Rockefeller Center, Central Park and subway stations. I would recommend this hotel and I look forward to staying at the Sheraton again.
August 18, 2013
Rated 4 out of 5 by RKL681 Nice Renovation
It had been a while since I stayed here and was pleasantly surprised. I had stayed in the former Sheraton Manhattan across the street because it was slightly cheaper. Since that is no longer a Starwood property, they have gone downhill and Sheraton Times Square has dramatically improved. Almost seems like rooms were bigger than what I recalled but I am sure that is not the case.
December 12, 2013
Rated 4 out of 5 by Melis Location location
Great helpful staffs, excellent location! Busy hotel, paper thin walls, NY city never sleeps anyways. Would recommend this hotel to all my friends and family.
March 28, 2014
Rated 3 out of 5 by Dan323 Forget about ever getting an upgrade
I probably stay in this hotel 30-40 nights a year for the last 3-4 years, primarily because the location is convenient for me. The rooms are ok, the gym is great, front desk staff helpful, room service generally good (though the server was exceptionally rude this last stay). I'm only writing this review because of a conversation with a friend who stays nearby and gets special treatment, including suite upgardes, all the time, even during busy season. I will note that in all my years staying here, despite the fact that I am Platinum/Your24, I have gotten upgraded maybe 4 times (and usually only after front desk staff make a special effort), even never with a Suite night request, despite the fact I stay here every month of the year. I've occasionally wondered about it, as it's much different at other Starwood properties, and but I was really never motivated to write until the recent conversation.
April 27, 2013