Rated 5 out of 5 by Inese2 Fitness Facility
When I travel the fitness facility is important to me. The Sheraton has an awesome facility.
The links cafe is a sweet place for coffe and
breakfast - the staff is very friendly. The B&B has a great selection of menu items.
August 10, 2013
Rated 2 out of 5 by Floyder88 Sheraton Center....Tired
Banging pipes, old tattered furniture and a bed with a big sag highlighted my stay.... need I say more.
January 30, 2014
Rated 3 out of 5 by Meeting36 Expected More
Room was clean but needed some upkeep i.e. stains on wall, Room safe was back in hard to access corner of closet. No fridge in room. TV was very poor, picture frozen and lost signal several times. Furniture and bedding nice.
February 9, 2013
Rated 5 out of 5 by miker1m Stay
My stay at the Sheraton was great the house keepers sre excellent and a very worth while group to have on Board.
The proffesionalism of the staff from the front desk were very outstanding.
will come back again.
November 4, 2013
Rated 2 out of 5 by JSlag Poor Sheraton Experience
I usually enjoy my experiences at the Starwood hotels, but this one in particular was than stellar. To start off the first few days, the hotel decided to put me on a green list and not clean my room for the first 3 days. I finally called, and they sent someone up. Then the next day they still didn't clean the room until I called. Then when they did clean the room, they never left enough towels for me and my roommate.
The room was also very hot. I called engineering twice to see if they could fix the A/C, but they said there was not a problem. I had the A/C set to the lowest setting, 65, and it would never get below 74. This was acceptable to the hotel staff, but not to me, and my opinion did not matter.
When I called to the front desk, there were extremely long hold times, and when I went to the front desk, the line was very long. They were definitely understaffed and therefore underservicing all of the guests.
I would not recommend this hotel for anyone staying in Toronto. There are several other very nice hotels within walking distance that I would try first.
July 16, 2012
Rated 5 out of 5 by yolanda SPG Member
Excellent check in and front desk service. Great room, met our needs with adjoining rooms. A fridge in each room would have been a great item to have for us.
Amazing breakfast buffet as it always has been. Super omelettes.
August 20, 2012
Rated 5 out of 5 by Consultant33 Excellent location and amenities
People at reception, at the launge on the 43rd floor, at restaurants are all very nice and helpful. When you add the great location and awesome heated pool and other amenitoes, this hotel is a anbolute pleasure to stay at.
November 12, 2012
Rated 4 out of 5 by seangr Good stay. Tub didn't drain in 1523
Overall I enjoyed my stay. One pet peeve is a tub that doesn't drain when I take a shower. I hate standing in grey water. I find this happens in older hotels. I do recommend checking the plumbing to see if it can be fixed.
February 15, 2013
Rated 4 out of 5 by Janice40 Great hotel just need to adjust noise
There were lots of noise at night, a banging sound that preventing me sleeping
February 4, 2014
Rated 2 out of 5 by Paul Customer services
As the event organiser, I found it very difficult to work with the staff. THe extension we were given to reach someone for assistance (4500) never worked. No one answered when we called. the PSAV services were very poor.
April 22, 2013
Rated 5 out of 5 by Jersey25 Great hotel
We have been to Toronto five times and this is by far the best hotel we have stayed in. Staff are very professional and the hotel is placed in a great location for a visit to the city. We certainly intend to return.
September 16, 2013
Rated 1 out of 5 by lovewestin Dirty
Room is very dirty. The carpet is stained, worn and disgusting. Too many tourists rushed in and out. Noisy.... location is good, in downtown. Might be ok for rourists but definitely not good for business travellers.
September 1, 2013
Rated 4 out of 5 Staff
Friendly, accommodating, knowlegeable staff. Get to recognize and know customers. Front desk staff particularly welcoming. Club lounge staff like Blesilda, Augustine very helpful. Good hotel all around. Great location.
April 13, 2012
Rated 4 out of 5 by huskybear38 Great Location
The room was too hot. There was a noise coming from the bathroom. The bed was very comfortable I must say. The hotel staff are very friendly. I stay at this hotel evey time I am in Toronto.
December 3, 2013
Rated 5 out of 5 by Bridesmaid3 Stayed here as a bridesmaid for a wedding
We had the Presidential Suite on Friday and then I had my own room Saturday. Awesome experience - the room was beautiful and the view was amazing. The staff was super friendly and we had an awesome time!
Thank you :)
January 2, 2013
Rated 3 out of 5 by nick5656 Discount in Restaurant??? SPG member
Great location. Rooms need upgrading--especially noisy heating system. Restaurant personnel not briefed on restaurant discount program for SPG members ---had to explain to server...but granted to me upon explanation.
December 25, 2012
Rated 2 out of 5 by Sheraton101 Disappointed
While I normally enjoy SPG stays, I continue to be disappointed by the Sheraton Centre. The front desk staff was not welcoming, failed to tell us that we needed to check out and check back into our room (we had a split reservation), failed to explain that I would not get green choice even though I had asked for it, and was not easy to work with. I also did not like that I had to re-sign up for the SPG program, and did not appreciate that I could not do this at the front desk. The concierge desk closed at 8:00 p.m., which I thought was early for a downtown hotel. I also had trouble catching cabs through the doormen, despite there being 8 doormen available (but 6 socializing), and taxis were turning away because they doormen did not signal that they were required. The BNB restaurant seemed understaffed, as simple breakfast orders took a long time, and getting the attention of staff took 5 minutes. The conference organization was adequate. While SPG hotels used to be my stay of choice in the past, stays at the Sheraton Centre have reduced my eagerness to stay at SPG hotels.
August 26, 2013
Rated 5 out of 5 by hohoho Service
We felt welcome from the start of our stay. The info booth was great in helping us to the theatre. We forgot our toothpaste and you sent some up real quick along with a couple of toothbrushes. Very much appreciated.
October 7, 2012
Rated 1 out of 5 by amre Not to the par
For the price and the name, the quality of the hotel room and service was poor. Dirty room and appliances (for e.g. Hair dryer).
God hotel, but the management needs to take more care of the details, lie cleanliness.
November 9, 2012
Rated 1 out of 5 by PsycGradStudents Toronto Sheraton HORRIBLE
The hotel was absolutely horrible. The staff was unhelpful and unfriendly. We asked for the staff to split the bill and the person at the front desk had no clue how to help and only made the situation worse. The room was unclean. There were random splotches of paint on the ceiling. The hallway leading to our bedroom smelled like dirty mop water. One night we asked the staff to point us in the direction of a bar we had come across the previous night, but did not remember what street it was. We gave her the name. She looked it up on google and when her instructions seemed too weird for what we had walked she got upset and harshly pointed at the computer screen. We did not end up at the bar we had asked her to find. The only people in the hotel that were nice and helpful were the bell hops and valet. They had a better understanding of how to get around than anyone else. I would not recommend this hotel to anyone staying in Toronto. I would recommend a much cheaper hotel because for the price of this particular Sheraton I do not think we received the quality of service expected at a Sheraton.
November 18, 2013
Rated 4 out of 5 by Swoop great location
The only issue we experienced was the number of elevators out of service. I dont know how many times I experienced long lineups at the elevator with 2 elevators being out of service.That was my only bad experience.
June 7, 2013
Rated 3 out of 5 by Madonnawanna Suite
Stayed 6 nights. Suite was too dark, with a/c uncontrollable(wanted 70F- got 74.5). During the day, suite was too dark & had to turn on ALL lights just to make the living room area bright. MakeUp area in bedroom has no plug in nor chair to sit & apply. Suite during the 6 nights was vacuumed only 1 time & sheets changed once. I do know of this fact, as I am a wife of a spouse that does business during the day & I stayed in the hotel due to bad winter weather. DO NOT LIKE menus posted on tv, as I had to watch many times before deciding & rewatching the 'Anytime dining'. And then making my call. Your cleaning staff wonderful & always smiling. That was a joy. Morning checkout around 7ish, should have more than 2 people. It was a long wait just to hand over a comment card!!!! And no hotel bar! The pub connected is too small & your lobby is wasted space. Open up a BAR. Especially for groups. Your restaurant should include full meals & not just hamburger, chicken fingers etc. How about pasta? A full service restaurant. Again due to weather, we stayed in.Don't want fried items.
March 21, 2013
Rated 5 out of 5 by Golfer12 Club Lounge
Blesilda at the front desk is a very welcoming addition to the Club Lounge. She has always greeted both me and my wife by name and asked about our town. We enjoy our visits with her each time we stay at the hotel.
April 1, 2013
Rated 1 out of 5 by jasonator79 Not a good experience
Staff seemed annoyed to have to be assisting us. Valet parking was a total waste of money. $45 to wait outside for 20 minutes (after calling earlier as per their instructions) since they didn't have our car ready.
February 6, 2012
Rated 3 out of 5 by Peter15 Check-in process
was too slow; was 10th in line and it took 35 minutes to get to check-in; staff reaction was "it is busy"; not when only 10 people ahead of me.
This happens regularly when I stay here. Considering changing hotels.
August 12, 2012
Rated 3 out of 5 by trish72 smell in lobby
We stayed Dec. 8 till Dec. 9. The lobby smelt of backed up sewage. Hotel valet parking was
too expencive so the only option was to use city run parking which was across the street. Over all the experience was o.k.
December 17, 2012
Rated 1 out of 5 by Peter0077 Rooms are horrible
I stayed in a two room suite and it was disgusting. The sofa is so old and stained you are scared to sit in it. The carpet is coming up throughout the suite. Truly one of the worst hotels I have ever stayed in.
August 29, 2013
Rated 5 out of 5 by GeordieL Downtown Star
I stayed here 12 years ago and again this past December. The hotel and staff were as friendly and efficient as ever. It is well located on the PATH and meets all my needs. Views are great from the upper floors.
April 10, 2013
Rated 4 out of 5 by jonathan1 Club lounge staff
I travel every week to the Sheraton Centre hotel and Blesilda on the club level has been wonderful. She has made my stays a very welcoming experience. I encouraged those who stay to visit her at the club level.
May 1, 2012
Rated 1 out of 5 by dastanfo Expensive and not worth it
$48 for valet parking to start is unreal. And to top it off they expected (demanded) a tip.
The room was small, extremely noisy, and it was nice to get a 9AM wakeup on a Sunday morning from the cleaning staff.
January 7, 2013