Rated 5 out of 5 by readers Reception super
From the start, Marilyn answered questions and made us feel welcome - excellent service.
One suggestion: improve the taxi service when leaving - too much congestion and was disorganized
February 23, 2013
Rated 5 out of 5 by Linda03 Excellent service
I would have liked to have a small table in the room to sit at with my husband to eat breadkfast. There was not, so we went out instead. However other than that everything was excellent.
August 13, 2012
Rated 4 out of 5 by Lara85 Great Stay in Toronto
The staff at the Sheraton Center were great from the moment I entered the hotel. The beds were very comfortable and food choices were fantastic ! I was very happy with the stay.
September 10, 2013
Rated 3 out of 5 by JPM23 No Workout Room
No workout and they put you a room with hardley any equipment and then the kick you off a machine if somebody else signs up for it. I am on the road half the year and this was terrible!
December 2, 2011
Rated 4 out of 5 by John59 Great location
This hotel is located near the Eaton Centre, the Theater District and the Four Seasons theater. There is a heated pool which is half inside the building and half outside the building.
March 4, 2013
Rated 4 out of 5 by DJ32 Wonderful staff
I have stayed at this hotel for years. The staff are excellent, especially the lounge staff on the 43rd floor,and go out of their way to care for their guests. The location is great.
May 3, 2013
Rated 5 out of 5 by Jchang3 Great location
Staff are very nice, great location to all shops and restaurants and entertainment.
December 16, 2013
Rated 5 out of 5 This hotel has a great location, pool & hot tub.
My kids & I had a great time staying at this hotel. We absolutely loved the pool + hot tub. They location cannot be beat. We are definately going to be return guests. Thank you. Kim
February 6, 2013
Rated 5 out of 5 by Medi Great Club Lounge
Excellent staff and facilities make the Sheraton Centre Toronto one of the best I have ever been to, compared to other Sheratons across the world. A big thank you to all the staff.
November 12, 2012
Rated 3 out of 5 by Spiritark Service is kind of slow
I stayed here for business over two weeks and both times, the service was really slow. Check-in basically took me a good 15 minutes on the queue. There was one line for platinum and gold members, and another much longer line for standard members. Wouldn't the management have some initiative to send out a couple more staff members to help the two existing counters?
I had another bad experience when I went for breakfast one day at the Club Lounge. It was supposed to last till 1030a, but when I arrived at 1020a, the staff had already begun packing plates, fruits, bread, everything. I would have on the contrary expected a pack up 10 minutes AFTER the stipulated time, not before. Not a good experience on that front.
Facilities wise, the room is clean and spacious (but would not advise one travelling on business to pay more and go for the club levels since you don't really get anything incrementally more than a standard), but I feel that the toilet lacks a proper place to put toiletries (not conducive for female travelers have who typically have way more stuff than guys). The shower head was also kind of weak at the club floor.
October 15, 2013
Rated 4 out of 5 by linuxgirl9 Excelllent
There were computers and ideas of tours availble to me. I thought that was excellent so that we could go to the much music concert. I feel like I was in luxury the whole time.
June 16, 2013
Rated 5 out of 5 by MaryB10 Wonderful Employees & Hotel
All your employees are second to none!!! Just like Apple - we love that type of service, and being recognized as a customer, and enjoying the experience!!!
October 13, 2013
Rated 4 out of 5 by Fox4ster Great location
As usual, great hotel overall. Only problem was the warm room due to the record setting temps outside. A fan placed in the room made it much more comfortable.
Will stay again.
January 14, 2013
Rated 3 out of 5 by TT007 Needs Work
I was not aware that the renovations were in progress ans so many of the ammenities etc. were not available during my stay. This severely decreased the experience of my stay.
March 19, 2012
Rated 1 out of 5 by deb68 Disappointed
My bill was supposed to be e-mailed to me and I never received it. For two weeks I have left messages and have not received anything.
November 11, 2013
Rated 5 out of 5 by gvf136 Best Club Lounge
Conveniently located in the Center of Downtown Toronto. I love the 43rd floor.
The best Club Lounge I have seen offering
a wonderful breakfast with a great view
February 4, 2013
Rated 3 out of 5 by Jorge Services
It would be nice to have full curtain to block out daylight when you want to sleep in. A small fridge in the suite would be an excellent addition. Excellent fitness centre.
March 12, 2013
Rated 5 out of 5 by Pamplus2 Great location
Room on the 25 floor with a city view,
very clean room the beds really are very comfortable , relaxing decor.
Loved our stay of 5 nights would stay here again.
September 19, 2013
Rated 1 out of 5 by diggyboy61 construction everywhere
construction was everywhere in and around this worn down hotel. parking the car was a nightmare and didn't like the blah food at the hotel. never again at this place!
August 16, 2013
Rated 3 out of 5 by Lorie290 Needs some inprovements
The room was clean but very tired looking. I was surprised at the lack of real glasses. The small plastic ones provided looked second rate for a supposed first rate hotel.
January 14, 2013
Rated 5 out of 5 by Ling Great location; friendly service
Hotel is conveniently located in downtown Toronto; special attention given to platinum members from friendly and courteous staff. Great lounge. Thank you for a great stay.
September 26, 2012
Rated 3 out of 5 by Bt27 Lessnthan expected
I stayed overnight on business. Didn't get int he room until 1:30am. Awoke in the morning to find that the heating didn't work. Other than that, everthing was as expected
October 1, 2012
Rated 3 out of 5 by Goldenboy2 City Centre Location That Can't Be Beat
I've stayed at this downtown Toronto highrise perhaps a dozen or more times in the past couple of years, most recently in late July 2011. I've always found the serivce to be professional and efficient (with over 1300 rooms I suppose you've got to be), the rooms decently clean and having undergone renovations within the last two years.
The club rooms are a great value if you've got two or more in the room. An average $40 more than the cost of a standard room - you easily earn that back with a massive breakfast spread, great evening apps and a north-south view that is spectacular.
Dislikes - about half the times I've stayed there the fire alarm has sounded. Annoying at the very least, especially at 1am. Can be nerve rattling if you're on the 30th floor or higher and facing the prospect of walking down.
The large scale of the property can make it all a bit impersonal.
All in all a solid property with a city centre location that can't be beat. Walking distance to everything, Air Canada Centre, Rogers Stadium, Eaton's Centre, Yonge/Dundas Square, Queen Street West for dining and shopping, Yorkville - you've got it all.
October 21, 2011
Rated 5 out of 5 by Tekan good hotel, great staff
Have been staying there on a regular basis for the past 3 months. The hotel is clean, comfortable, well located and the staff go the extra mile to make you feel welcome.
August 3, 2012
Rated 4 out of 5 by JRDJ Hotel's greatest asset is the helpfulness of the Club Lounge hostess
Blesilda is truly a remarkable employee, always remembering regular hotel guests by name, and going out of her way to be helpful. A true gem for the hotel's guests.
August 6, 2013
Rated 4 out of 5 by Medi Great hotel at a great location
The Sheraton is at the centre of everything Toronto has to offer. The inside of the hotel is beautiful and the gardens are a retreat from the busy city just steps away.
August 2, 2012
Rated 4 out of 5 by millionm Very Convenient
Booked this hotel 2 days before arriving with the starpicks rate. Had stayed here before and enjoyed the location and area close to all the major downtown activities.
April 25, 2012
Rated 3 out of 5 by Fittravelgirl Average
The hotel has become very average for an above average price.
December 16, 2013
Rated 5 out of 5 by CA10022 great stay
really comfortable beds and good variety of restaurants at different price points. Easy access to transportation and underground passages - excellent business hotel.
January 31, 2013
Rated 4 out of 5 by TheGowers2505 Great location
Great location. Rooms excellents beds so comfy !! Easy to get around to the sites. We were only there 2 nights so didnt make the most of the facilities .
September 19, 2013