Rated 3 out of 5 by dvacpa Basic lodging and not much more.
Excellent location and very clean facilities. Parking is awful. No valet service at entrance. For $40 per night pakrking, you should be able to drive up to the main entrance. Hotel personel at check-in was understaffed and certainly could have been more accomodating. The room itself was comfortable and clean. This hotel serves the purpose of basic lodging, but not much more.
January 11, 2012
Rated 3 out of 5 by gamache2000 Enjoyed my stay minus the hundreds of Model UN Ambassadors
Im pretty sure the model UN was staying at the hotel the weekend I was there. From the moment I check in on friday until the moment I checked out on MOnday the lobby was overflowing with loud kids (are 18-24 years old kids?) everywhere. They were sitting/lying on the floor, lying on the sofas in the lobby and it looked more like a refugee camp than a 4 star hotel. I was waiting (on average) up to 5 minutes for an elevator, there were kids yelling and being loud throughout the night and it was utter chaos. The staff was pleasant and the room attendants did a great job. I was not pleased by the baggage charge to hold onto luggage once we checked out. It was only a few dollars but seriously... this should be complimentary. I would stay at a Sheraton again but NEVER during the Model UN Conference. It was a madhouse. Times Square is already a nightmare... I want my hotel to be a place of tranquility and relaxation.
April 5, 2013
Rated 5 out of 5 by Erick1217 Excellent staff
I'm impress of the help that we received in our stay at your Hotel. The housekeeping lady on the 31st floor, I think her name is Ms. Neomi, she was very nice and she kept our room very clean. Mr. Pacheco at the concierge desk, he was very knowledge with the area and he help us to get the right tour. We are very happy with the professional service that we received. Thank you.
January 8, 2013
Rated 3 out of 5 by Stephen13 Average hotel relying on prime location
Welcome not sincere.Room switched to disabled as room as one booked 2 months before not appatently available.
TV didn't work - plugs disconnected. Sorted myself but Movie Channel then unavailable. Fire alarm went off in room at 07.00 and screamed for 15 minutes (no I don't smoke) - no explanation given. Much needed sleep not possible. Staggered out next day pleased to leave.
April 10, 2013
Rated 3 out of 5 by shahrazz SPG Platinum dont expect upgrades
This is a very busy New York hotel last year I stayed a total of 50 night and was even given a bonus SPG for staying so much. Every time I check in staff never say welcome back Always ask if I have stayed here before only three occasion I have been given a SGP upgrade. This is a busy hotel and very poor service from front line staff. The positives are its a great location.
February 8, 2014
Rated 5 out of 5 by cookie45 Great place to stay
We were pleased with everything about the hotel except the dining room. Of course, with all of the opportunities to eat around the hotel, i can see why it is not top priority. From the reception staff, to maintenance, to the room maintenance we were pleased. The LINK cafe staff was friendly and attentive. Thanks for a nice stay! It will be one the top os our list to return.
September 10, 2012
Rated 4 out of 5 by micarma4 convenient location
We had girls weekend out. Beds very comfortable. On second day insufficient towels and toilet paper were left for us and had to call to get replenished. Service was quick upon request. Parking rates a bit high. At desk, needed better local knowledge of comedy clubs and prices/terms. Not very soundproof within building but soundproof to outside noise. Staff overall friendly.
October 23, 2012
Rated 3 out of 5 by VJNewyork SPG Gold Members - Look Elsewhere
If you are a SPG Gold Member, please look elsewhere since this hotel only recognizes Platinum status for any preferred upgrades to Club Level or for in room internet. I was appalled that the desk clerk wanted $25.00 additional per night to upgrade me to Club level room. I stay at SPG hotels worldwide and never have been asked for any such fees - so this is highly irregular.
March 9, 2013
Rated 5 out of 5 by jslny wonderful service
a wonderful reservationist Alex Olpindo, so considerate of all your needs and polite and respectful to your needs. Covered all upon check in. Pleasant man.....
August 18, 2014
Rated 3 out of 5 by aga22 Great lively energy, but needs improvement
The hotel is in the heart of Times Square, so appreciate the lively lobby, bar, etc. Great gym!! Very nice staff.
My only complaint is that the room was not really clean. There were hairs on the bed, in the bathroom sink, and on the bathroom floor. Bed wasn't so comfortable, but I expect this with an older hotel. The cleanliness was really the concern.
May 22, 2014
Rated 3 out of 5 by KenofKensington Many problems and some rude staff
The first night, the room had no AC and the maintenance people had to come fix it. Use of the Internet was not properly defined by front desk employee - who was rude as well. 2nd night the toilet tank broke and flooded the room twice. On Duty manager was rude and not generous with any compensation.
July 15, 2014
Rated 4 out of 5 by Mercer21 Great location, small bathrooms
This was our first visit to the Sheraton NY and we were quite pleased with the location. It's right in the heart of midtown and the theater district, and only a few blocks from Times Square. We've stayed in some other hotels right in Times Sqare on previous visits but it can be overcrowded with people, so the slight removal to 53rd St was a big help.
The room was nice, but a bit on the small side. Our one major complaint was that the bathroom was rediculously small. As a couple sharing a room, there was really no way to have more than one person in the bathroom unluss one person stood in the bathtub. This is a problem when you're both trying to get ready to go out somewhere.
On the plus side, the fitness center is the very best we've ever seen in a hotel. On the downside, the service was exceptionally slow. On balance we would definitely consider going back, particularly if there are rooms with larger bathrooms.
September 10, 2012
Rated 4 out of 5 by SheratonNY Sheraton NY
Great but, lobby internet is cumbersome to use. And free wireless should be part of hotel rate.
My compliments to reception desk. They have always been very helpful. Although have rooms ready for early arrivals would be a nice help. Rooms cleaned and ready should be made available earlier - yes I know rooms are not guaranteed for early arrival. But, it would be nice!!
August 19, 2013
Rated 3 out of 5 by JoaoBR Why not?
I do not understand why you charge so much for something so simple and small as internet access. Internet is a necessity in the modern world. Why not providing free Internet access for all rooms, as Sheraton does in other locations?
hotel would have a little spending and guests would have a huge benefit!. you guys would have a better evaluation with this little action!
August 6, 2012
Rated 3 out of 5 by robert67 Challenges
Difficult for cabs to offload. Food in restaurant overpriced(Breakfast Buffet).Bathrooms off the meeting rooms on second floor were similar to those of the 1940s. The refusal for a one hour delay of checking out and charging for checking luggage was outrageous. Nice location between Central Park and Times Square. The taxes and room costs will prevent us from returning.
December 20, 2012
Rated 3 out of 5 by NYtraveler It's just ok
It's close to Times Square. Great for tourists. May be too crowded/busy for business travelers. The property itself is in good shape. The lounge offering is a little disappointing. It gets pretty crowded in the morning and the breakfast spread mainly consists of cold items like muffins, bagels, toast. The property also does not participate in the Green Choice program.
May 24, 2013
Rated 5 out of 5 by Dighotel Manager was very helpful
The hotel manager Jorge was extremely accommodating when a large conference came in and caused us a disruption. I wouldn't have thought to stay in times square before but now will gladly come back knowing you've got a team led by a guy like him.
August 1, 2014
Rated 2 out of 5 by paul7725 was disappointed with this stay
the cleaning person didn't adequately clean the room. for example, i left empty takeout boxes, and they never got picked up. when the ethernet went out, i called the operator. rather than try to get the ethernet fixed, he told me to use wireless. what he didn't tell me is that the wireless network was about 100x slower, and sometimes cut out completely.
May 9, 2014
Rated 4 out of 5 by Pablo72 Great Staff
We recently stayed in the Sheraton during Hurraine Sandy, following our evacuation from our hotel. The staff were all amazing especially Matthew on the check in desk, who helped us so much. Even though the hotel was at full capacity, the staff (who were also personally dealing with the impact of the hurricane) all had time to listen and went out of their way to help.
November 8, 2012
Rated 3 out of 5 by TetooraDee What upgrade?
When we arrived we were given a complimentary upgrade and free wi-fi. We all loved the free wi-fi and recommend that you embed it in the price of the room and offer it as a freebie to make me feel good. Our "upgrade" to the room next to the lifts was not appreciated. However, the quick response to move to a better room the next day was!
June 9, 2014
Rated 5 out of 5 by 08Tourist2013 This hotel has the perfect tourist location
I stayed at the Sheraton Times Square Hotel from Saturday, 08/24/13 thru Wednesday, 8/29/13 and had a great time! The hotel location is right in Times Square which is perfect for "tourists" (like me and my girlfriend). The hotel is newly renovated and the staff is very pleasant. The only problem I had was a big hole in the bottom of my bath sink and the toilet stool was leaking-water everywhere in the bathroom. The sink was repaired within 3 days and the toilet stool was chalked within 4 days. May I remind you this is a 5 days/ 4 nights stay! The hotel manager did give me $150 credit or to relocate to another room. Who wants to relocate to another room when you have unpacked? I opt for the $150 credit. Overall, I love the hotel and the location is a "plus" and I will recommend the Sheraton Times Square. I plan to in the future to come there again and the next time I will check all the plumbing before unpacking (smile).
August 29, 2013
Rated 4 out of 5 by chiefdeputy this hotel has great location
The location of the hotel is great. The registration staff was most accommodating. The room was very nice, while bathroom was small, it met our needs. The housekeeping staff was top of the line. Very nice, more than accommodating, and always greeted us and did an excellent job. Our housekeeper was so great that she would be a major reason for us to stay there again.
April 14, 2013
Rated 4 out of 5 by REW099 Great location and comfort
The Staff , especially the Concierge desk, was exceptional in their help. This was less true of the travel and ticket desk. The people there were brusque to the extent of being rude.
August 13, 2014
Rated 3 out of 5 by pec2222 Towels and Linens Smell Bad
First time ever, staying anywhere, that I could not stand the smell of the towels or bed linens (smelt funky, nasty, musky). Staff informed us that there is a problem with the cleaning contractor. No excuse. Only refunded us a portion of spg pts used. First time ever staying with SPG that i have not been satisfied. Would avoid this hotel until this problem is fixed
August 22, 2012
Rated 5 out of 5 by vicki16 This hotel was the perfect place to stay
It is in a GREAT location! You could walk anywhere and there was also a subway station right across the street. Room was very clean and it was easy to find your way around the hotel. Coffee bar in the morning and bar snacks were perfect. Staff very helpful. Fantastic New York atmosphere and although the hotel is huge, it gives a very small comfortable feel as well!
May 22, 2013
Rated 3 out of 5 by iTraveler Average hotel
Big, recently renovated hotel without much charm or personality. The biggest issue was the room had a mildew smell when we walked in. After running the air conditioning for a while, it improved a bit (but never totally went away). Given that we checked in rather late, the smell wasn't bad enough to ask for a different room - but wasn't the best overall experience.
August 21, 2013
Rated 4 out of 5 by Dinha43 Beautiful hotel with friendly staff
This hotel is beautiful, clean, and has lots of ammenities. The staff was very friendly and helpful. The rooms were clean and the beds were comfortable, although the pillows were not comfortable at all. The breakfast buffet was one of the best ones I have ever been too, but still over-priced. I love the little bar area that has breakfast food and starbucks coffee.
February 7, 2013
Rated 4 out of 5 by Mattdycr Good and bad.
The good: The location, the hotel facilities. I was given a floor in the 40's. The bad: The room was run down, the view was of another hotel, and the door had to be forced shut and pulled open harshly causing a massive noise every time I entered/exited my room. If you can manage a decent rate, stay here, otherwise I definitely recommend The Westin on Times Square.
April 3, 2012
Rated 3 out of 5 by redbar Poor welcome
Front desk clerk could not find our reservation. Pretended that arrival was for a day earlier, when booking was changed two weeks prior. Indicated that the hotel was full and they could not accept SPG members on points. Room charge would have to be paid cash. Issue was resolved after wiating GM for half hour in the lobby.
This hotel is not friendly to SPG memebr.
June 28, 2013
Rated 4 out of 5 by H2203 Surprised by the Rudeness of Front Desk Staff
My husband and I always stay at this hotel when in NY every year, and some years, twice a year. Upon check-in, I requested a 4PM check-out for my day of departure as I had a very late flight. I was told it was no problem. Unfortunately, when I called the night before checking out to confirm, I was told very abruptly that 4PM is not offered. I tried to explain what I had discussed days earlier, and was told that it was not true, and 4 PM check-out is not allowed. I asked for a manager who told me my request was never noted. After some discussion on my part, she agreed to a 2PM and complimentary baggage check. I appreciate how she offered this to assist me, but as I needed to go to Red Hook that day, the 2PM check-out left me rushed, and very inconvenienced.
I do like your hotel, but I really think some of your staff needs training on treating guests, who stay at your hotel every year for the last 7 years, with more courtesy.
June 7, 2012