Rated 4 out of 5 by ZumbaGMa Great location
Although the rooms are a bit small, they were very comfortable. The clock, TV, and shades didn't work, but a technition was sent immediately. They were just unplugged. This should be checked between each occupancy. Hotel is in a great location near subway and within walking distance to Carnegie Hall, Times Square, theaters, and Central Park.
March 16, 2014
Rated 5 out of 5 by Luv2Trvl Great Location
Really enjoyed the location of the hotel that it was not in the middle of Times Square but close enough to walk to. Close to great restaurants on 9th Ave that are not the traditional tourist traps in Times Square. The staff were extremely helpful with their recommendations. The club lounge is a nice extra with good views of the city.
March 20, 2014
Rated 5 out of 5 by Gmoney13 Renovations are great!
We reserved 2 rooms for a trip to NY for my wife's parents who had never been to NY. First implressions can be critical and they just loved the hotel! The newly renovated rooms were first rate and while there were signs of renovations to the exterior of the hotel, the inside areas especially near our rooms were very quiet. I sometime have business in the area and will definitely stay there again!
April 13, 2012
Rated 4 out of 5 by cyc88 Great Location
Hotel is situated in a great location. Check-in was easy and quick. Counter staff is very efficient and courteous.
May 5, 2014
Rated 2 out of 5 by Florin Top location, but rather disappointing updates
I stayed for one night in room 2402 and late into the night the neighboring room had a sort of gathering of people - i could hear everything they were saying through the badly isolated door separating the rooms - a feature from old times that has not been properly fixed. Otherwise, hotel is located in a great area, close to Times Square and Central Park and the internet connection was excellent.
April 2, 2013
Rated 3 out of 5 by shahrazz SPG Platinum dont expect upgrades
This is a very busy New York hotel last year I stayed a total of 50 night and was even given a bonus SPG for staying so much. Every time I check in staff never say welcome back Always ask if I have stayed here before only three occasion I have been given a SGP upgrade. This is a busy hotel and very poor service from front line staff. The positives are its a great location.
February 8, 2014
Rated 2 out of 5 by Lisaca51 New Years Eve Time Square
This hotel was at full capasity so the staff was very over loaded. The staff i restaurant for the dinner package was confused and we were told 3 different things as to what the package included. The hotel cleaning staff through out my bag of gifts & ran out of coffee for the room. Staff was friendly but too stressed and unorganized everywhere. I would not stay there again. Rooms are very small.
January 3, 2013
Rated 5 out of 5 by Albert63 It felt like home. I highly recommend this hotel!
My wife and I stayed at your hotel back in October for our 14th anniversary. It was the 1st time, figured I would give it a try. Well it was fabulous, all of the staff were so helpful and friendly, The room was clean and the elevators were fast. And then we stayed again this time we brought our kids, well again it was great, the kids told us they didn't want to go home, We all enjoyed or stay.
December 24, 2012
Rated 5 out of 5 by BKC59 Another wonderful stay
We spent six nights in the hotel this year. This is the tenth year our conference was held here. Over the last four-five years, we've reserved a suite. The staff meets and exceeds some of our specific needs every year, in fact, reservations supervisor Sharon anticipates our needs each year. I can't say enough about the friendliness and graciousness of every staff member we encountered.
December 18, 2013
Rated 4 out of 5 by galago05 Attentive housekeeping staff.
We were in town to get married and had not let the hotel know in any way. Nevertheless, some of the housekeeping staff saw us coming back to the hotel after the ceremony (all dressed up) and wrote us a really nice card and brought a bottle of sparkling wine. Highly appreciated.
April 9, 2014
Rated 5 out of 5 by 1227victor Sheraton Times Square
The staff makes you feel special even though you are so far from home. The smiles are genuine and it is good feeling to know somebody's glad to see you.
April 30, 2014
Rated 3 out of 5 by Rrrr1 Rough check in process
Check in at the hotel is confusing and time consuming. We arrived by car and pulled up in front of the hotel and were ignored by the bellboys. We finally realized that we had to pull around to the side of the hotel for the parking.
We were early and were not allowed to check in. We waiting in line for about 5 minutes find out that. We had to come back and do that later. We then waiting about 20 minutes to check our luggage.
When we came back later in the evening, the check in process was ok. I guess you could say the staff was friendly (for NYC). The staff did not seem to go above and beuond as most hotel staff seem to do at this level facility.
The room was small, and the bathroom miniscule. The room was fresh, nice decorations and a comfortable bed.
Overnight parking is around $50. The food is quite expensive.
If you are looking for a great location, this is not a bad choice.
October 10, 2012
Rated 4 out of 5 by russelh Great Stay
My wife and I just returned from a four night stay in New York, and the Sheraton was ideally located near Times Square and all the theater we went to see. The hotel staff was perfectly helpful and friendly, and the room was clean and comfortable. There were three minor issues with the room that kept this from getting a five star rating: 1) the dead bolt on the door did not work, 2) the shower did not have strong enough water pressure even when trying the various settings on the showerhead. and 3) the room temperature did not appear to be adjustable... We wanted the room to be around 73 degrees, but no matter how high we set the thermostat temperature or fan, the room temperature stayed at 70 or 71 degrees. None of these issues made our stay unpleasant and weren't worth complaining about during our stay; and we will definitely consider staying at the Sheraton again on our next visit to New York.
August 20, 2013
Rated 5 out of 5 by Bond022 Great location
This was my first trip to New York and I was more than satisfied with my accomodations. The staff were friendly and knowledgeable and the guest room was clean and comfortable. The location of the hotel is perfect for tourists - a close walk to Times Square, Rockefeller Center, Central Park and subway stations. I would recommend this hotel and I look forward to staying at the Sheraton again.
August 18, 2013
Rated 5 out of 5 by etta my trip
I appreciated the security--not intrusive but present
May 8, 2014
Rated 3 out of 5 by Dan323 Forget about ever getting an upgrade
I probably stay in this hotel 30-40 nights a year for the last 3-4 years, primarily because the location is convenient for me. The rooms are ok, the gym is great, front desk staff helpful, room service generally good (though the server was exceptionally rude this last stay). I'm only writing this review because of a conversation with a friend who stays nearby and gets special treatment, including suite upgardes, all the time, even during busy season. I will note that in all my years staying here, despite the fact that I am Platinum/Your24, I have gotten upgraded maybe 4 times (and usually only after front desk staff make a special effort), even never with a Suite night request, despite the fact I stay here every month of the year. I've occasionally wondered about it, as it's much different at other Starwood properties, and but I was really never motivated to write until the recent conversation.
April 27, 2013
Rated 5 out of 5 by FeeFeeB Ladies Weekend trip-Perfect location
We were in town for a broadway play. This hotel is in the ideal location. We were walking distance to everything we wanted to see and do! The only use of public transportation was to and from the airport. The hotel took care of our ride back to the airport which was great. The rooms were nice. Despite being extremely busy, each guest was treated like they errrr the only guest. Great hotel!
August 26, 2013
Rated 3 out of 5 by endoahc great location...average hotel
The location was perfect for access to subways, taxis, theaters, museums and midtown restaurants. The hotel was certainly comfortable but nothing special. Room was renovated and was more than adequate but not what I would call luxurious. I thought the food was very OVERPRICED! Continental breakfast was $20/person + tax and tip added. Overall a good hotel if you can get it for a good price.
January 13, 2013
Rated 5 out of 5 by RBakerElec Sent my mom here for her birthday,
Starwood associate here. I sent my parents here for my mom's birthday. I got lucky and found a hot rate on the weekend of her birthday. Long story short, my parents ranted and raved about the service here. My parents couldn't have been any happier. They loved the location and really appreciated all the extra's you threw at them just because. Thank you so much for exceeding my expectations.
November 19, 2012
Rated 2 out of 5 by Tex14 Need to Pay attention to small details
The best part of this hotel was its location. However, with all th money they are spending on beatifying it, they should pay attention to the small details. Our bathroom smelled like mold. The plastic curtain had not been replaced. Ice maker (in our floor and floor above) did not work. Management was made aware of this, yet it wasn't fixed. Parking should be validated. Too noise at night.
July 15, 2013
Rated 4 out of 5 by AtlantaGirl Very comfy, but loud outside
The staff members were very friendly and helpful. Our room was clean and comfortable. I was surprised at how much of the street noise traveled up to our 27th floor room - mostly sirens. Would recommend bringing earplugs just in case. Overall, would recommend this hotel.
April 9, 2014
Rated 3 out of 5 by PatientTraveler Front Desk Needs Improvement
When I checked out of the hotel. I asked the front desk clerk to email my room receipt to me. "Yes Sir. No problem." He never sent it. I even confirmed my email address with him while checking out.
Now I have to contact the hotel AGAIN to get them to do what they promised to do before.
Who has time for this???
And why doesn't SPG.COM allow you to see the bills from your previous stays?
March 4, 2013
Rated 4 out of 5 by DavidStetson Great NYC stay for 12k points
Good use of points, room was small however.
May 8, 2014
Rated 5 out of 5 by StevePA Great Location, Rates and Staff
For the 5th year in a row, we spent a Holiday weekend in NY. This hotel is located close to Radio City, Rockerfeller Center, Times Square, 5th Ave shops and of course the subway. NO rows of tour buses unloading at this hotel...very nice !!
Room was clean. Easy checkin and checkout. Easy storage of bags before checkin and after checkout. High recommend it. We will be back. Happy Holidays.
December 15, 2011
Rated 5 out of 5 by JjJj25 Safe haven during Sandy
Great hotel and a great location, but must give extra credit to the excellent professionalism shown by the staff during Hurricane Sandy. The courteous, but understaffed workers were calm and collected and met our needs the best they could during a very trying time. Thank you, Sheraton, for helping us through the storm and the aftermath. The staff should be commended for an excellent job!
November 2, 2012
Rated 4 out of 5 by PeterHa Great Location
Great location, pleasant abd good size room (superior), nice staff. A hotel I would recommend.
May 4, 2014
Rated 5 out of 5 by Blackberry Great location
Room and hotel met all of our needs except for two small items 1, Bath room does not have any hooks ( where does your robe go?)or towel rods. 2, My wife is diabetic, we took sodas out of the mini bar to keep her medications and special diet sodas cold...We got charged for the items we took out of the frig (front desk took the charge off our bill) thank you. Rooms need frigs for our use.
December 23, 2012
Rated 5 out of 5 by JR1976 Great value
I was looking for a last minute room as we attended a play. Found this property and was amazed at the price. Considering the location I expected the price to be double. Room was a little tight when we did room service but otherwise great.
Check you bill however. I got taken seven bucks for something I didn't use - might have been someone else hitting the mini-bar since it is not locked
January 19, 2013
Rated 4 out of 5 by JT42 Good location
Location is good for NYC tourism. You can walk to many restaurants. Noise levels in hallways at night can be loud. As a SPG member, I was supposed to get complimentary water in room daily but this only happened on day 1. I mentioned it at check out and nothing was done. Food in restaurant ok, but I would recommend going elsewhere as there are so many great choices in a 1-2 block radius.
January 22, 2013
Rated 4 out of 5 by RKL681 Nice Renovation
It had been a while since I stayed here and was pleasantly surprised. I had stayed in the former Sheraton Manhattan across the street because it was slightly cheaper. Since that is no longer a Starwood property, they have gone downhill and Sheraton Times Square has dramatically improved. Almost seems like rooms were bigger than what I recalled but I am sure that is not the case.
December 12, 2013