Rated 3 out of 5 by Bill3422 Stay in New York City
Was an excellent facility, and staff was wonderful. Jon was a welcomed friendly face at breakfast.
The room was noisy. The door and walls are not very well insulated. You could hear every door on the hall open and close all night long. Voices carried from other rooms and hall as well.
The hotel was centrally located and was convenient for everywhere we went.
January 21, 2013
Rated 5 out of 5 by Trevnhisgirl Oh how I loved It
I've been to New York several times in the past two years, but never ever have I stayed in Manhattan. Boy oh boy I was like a kid in a candy store the minute I entered the hotel. Upon checking in, the receptionist was very articulate and knowledgeable. Service was awesome and the food and room service was above and beyond. I will be back there in a few months.
November 26, 2012
Rated 4 out of 5 by GGRB Comfort and convenience in Times Square
The hotel was very comfortable. Rooms are a bit small but clean and comfortable. We were on the club level and the amenities were awesome. The staff was responsive and friendly. All of our requests were met with kindness and consideration. Special thanks to Marjorie, Housekeeping Manager 45th Floor, and Milton, Bell Staff.
January 21, 2014
Rated 5 out of 5 by Tara1 Best NYC SPG property!
I loved this re-modeled Sheraton. It was modern, clean, and well done. The hotel was mobbed but the service was still very good. There was a club level and it was quiet and well stocked. Rooms were very updated. Would def stay here again! Wish all Sheraton's were this nice. Money well spent and great job.
February 5, 2014
Rated 3 out of 5 by JLGDG So well located, so so experience
I did notice the improvement of the rooms vs my previous stay at Sheraton Time Square, 3 years ago.
Still, so nicely located, the hotel must improve services to SPG members, looking at more support to customer.
Nothing drastically bad, but the bitter feeling that the staff is overwhelmed by tourism.
And please, 10mn waiting for an elevator makes no sense!!!!
March 12, 2013
Rated 5 out of 5 by Ajd426 Excellent service, nice, updated rooms
We recently stayed at this property, during Hurricane Sandy, and were delighted with the service and professionalism of the staff. We stayed using Starpoints, and as Platinum members, had access to the very nice and spacious Club Lounge. The hotel provided plenty of information regarding the storm. We will certainly stay at this property again in the future.
November 6, 2012
Rated 3 out of 5 by beasleykate Would Not Stay Here Again
For the price paid per night, I was extremely displeased with the hotel amenities and customer service provided by this hotel. I have never had this poor of an experience with a hotel of this caliber. It took 3 calls down to room service (and an hour of my time) to get a menu brought to my room because one was not left in there. I also think it is a dis-service to customers to charge $10/day to utilize the fitness facility. Exercise in and of itself is already a barrier for many people so it is not in the best interest of your customers to create another barrier to exercise. I believe it is also the responsibility of the hotel staff to ensure ALL paying customers are having an enjoyable experience and to monitor for any situations that would cause an unpleasant experience. We had individuals on our hallway who were using recreational drugs (i.e. pot) and it smelled up the entire hallway. There was also a person 2 doors who thought it would be ok to loudly practice his/her trumpet playing. Overall, it was not an enjoyable experience (especially compared to other very nice hotels I have stayed at).
The only good experience we had was with one of the receptionists who upgraded our room to a king size bed and added "free" wifi to our stay.
April 1, 2014
Rated 4 out of 5 by SES1961 Nice location in NYC
Nice hotel. Close to many attractions. I have stayed here now three different times for a conference or a conference close by. My only problem was the safe in the room did not work and I was told that none of these type of safes worked. Why was it not replaced or at least taken out of the room? Concierge service very good. Friendly staff.
December 23, 2013
Rated 3 out of 5 by Whosbest Great location to restaurants and shows
Hotel personnel were great and very helpful. Lines were long at check in, but was fully staffed and moved through quickly. King bed was great and room was comfortable neat and clean everyday for my 4 night stay. Disappointed that I had to pay 20 bucks to work out for 4 days. Not right. Living healthy should not be an expense. Facilities were great though.
August 10, 2013
Rated 5 out of 5 by Jaff11 The hotel has a great location
The hotel has a great location. The room was kept clean at all times. Although, there are some things that needed to be fixed in our room, such as: the bathroom door knob was broken, the plug by the lamp in between the beds was too loose, and the blinds for complete black out was not working. Otherwise, our stay was excellent. The staff were approachable.
May 1, 2013
Rated 3 out of 5 by Dido Hotel too big and impersonal
Location good but not impressed by the service received compared to 2 previous stays in New York in a smaller much more friendly hotel. We did not feel particularly valued by staff. Room also very noisy as situated near lifts which sound like subway trains when in operation. Problem with lifts on one day caused chaos as large queues formed to reach rooms.
December 6, 2012
Rated 4 out of 5 by Manju clean, safe, close to everything
Beautifully decorated, clean, safe, and within walking distance to theaters, Times Square and Central Park. I plan on returning next November. There was a gentleman at the Bell Captain's desk, named Sydney, that was extremely helpful early Sunday morning when I was trying to figure out the best way to get to the Staten Island Ferry. Thank you, Mr. Sydney!
November 7, 2012
Rated 2 out of 5 by JMM2544 Pubes on Toilet
When I checked in, there was a really long line at the SPG counter - the line moved quicker if you weren't in the SPG line.
I booked a king bed room, and got 2 full beds. Since it was just me, I didn't cause an issue, because they were oversold. When I checked into my room, the bathroom was not that clean - black hairs in the tub and on the toilet. Yuck.
June 5, 2012
Rated 5 out of 5 by Manju best hotel & staff
I STAYED IN YOUR HOTEL FOR 5 DAYS AND IT WAS ONE OF THE BEST HOTELS I HAVE STAYED IN IN A LONG TIME FROM THE DOORMAN TO THE CLEANING STAFF HELEN AT FRONT DESK WAS GREAT YOUR HOTEL WAS VERY CLEAN AND YOUR STAFF WAS VERY KIND AND POLITE AT ALL TIMES I WILL RECOMMEND TO ANYONE I KNOW TO STAY AT THIS HOTEL THANK YOUR STAFF FOR MAKING MINE & MY SONS STAY GREAT
April 18, 2012
Rated 3 out of 5 by Robert1205 Sheraton Times Square
I stay at this hotel often but my most recent stay December 7 -10 was disappointing. Only one out three elevators servicing the 28th floor was working for most of my stay. Access to the lobby and room were therefore difficult with exceptional waits for the one elevator. The bar service was so overwhelmed that getting drinks was a nightmare.
December 11, 2013
Rated 3 out of 5 by UnwillingConsumer Typical American Overconsumption
Completely in line with the fantasy at the end of the industrial age that the unsustainable is desirable, this glitzy hotel is brightly lit, filled with industrial products, and uses vast amounts of electricity. It gives the impression that everything is okay, that we will never wake from this bad dream of endless consumption, that more is always better.
March 9, 2013
Rated 3 out of 5 by Tombarb Great location but the linens had a foul odor
The location of this hotel is perfect for enjoying the city. It is only a few blocks from just about any point of interest in the area. The sheets and towels, however, had a foul odor, even with clean ones each day. I had to buy some fabric and air odor eliminator to spray them. I think there was a laundering problem, but it was a bit offensive at times.
August 27, 2012
Rated 5 out of 5 by BeaMc Wonderful Stay!
My husband and I stayed at your hotel 12/29 -- 12/30. We were suprised at the level of professionalism from your staff. It was chaotic since it's NYE weekend and they were all pleasant and friendly. The room was clean and comfortable. I have stayed in 6 different hotels around the city and yours is my favorite. Location is perfect.
December 31, 2013
Rated 3 out of 5 by Traveller99 Staff seemed very rushed...
There was a problem with my reservation on arrival: I had been promised a king bed and was initially given a room with two double beds in it. Went back down to registration and woman found me a more appropriate room. On my departure on Sunday, I asked to check on my previously booked Airport Shuttle. Woman initially said she had no record of it and was not very helpful or very polite. She snapped something to the effect of "You should have a receipt..." (How would I have a receipt given the transaction was conducted the day previously over the phone...)? Eventually, she called the Airport Shuttle and the situation was resolved, although they had no receipt for me (I had given my credit card number the pervious day over the phone). Not the most pleasant people... Also, I feel it a little unconscionable, given the high room rate, to charge extra for the use of the fitness center. This seems to be happening at more and more Sheratons.
October 10, 2012
Rated 5 out of 5 by India1 Club floor Room
we were given room in 32nd floor and chanfged to 47th as we are not happy with the size and view. reception understanding, helpful but took long time to sort it.
Despite being in 47th floor no city views at all as advertised and all the offices are overlooking your room if you choose to stay on the weekday!
Club lounge is excellent and has city view.
November 23, 2012
Rated 2 out of 5 by freldin General comment
The hotel is very unpersonal. No real attention. It is very dificult to accept that internet WIFI conection (which is very instable) is charged 15 USD per day when, everywhere in NYC, WIFI connection is free. It looks like Sheraton is trying to make money on everything it can. That is not the good Policy since client never forget such a mean attitude.
June 24, 2013
Rated 3 out of 5 by MLD31 Great location but then that is about it!
NO SPG recognition at desk. Check in staff is surly and unhelpful. Cannot wait to leave the hotel which is always always always busy! They have the volume and therefore they do not care about doing a good job. They have truckloads of tour people coming and going. Definitely will not come back. THey charge for using the gym and internet! What the heck!
November 3, 2012
Rated 4 out of 5 by thomas24 better than expected
I was happly surprised to find the room and hotel better condition and managed well. The last time I stayed there it was not a good experience--this time the room was above expections-clean and comfortable bed, shower was a bit small but the room had all going for it---up high floor with echo of street noise but that did not get in my way of sleep.
September 12, 2012
Rated 4 out of 5 by rlb3 What a Turnaround!
I hadn't stayed at this hotel in years as it was in such bad shape the last time I stayed there.
What a difference a few years makes. The hotel is on brand and the rooms, corridors, elevators, everything just looked and felt new and fresh.
I don't like to stay in this part of town, but the price makes for great value and I will definitely be back.
December 20, 2012
Rated 2 out of 5 by Brianne Although looks updated, service and cleanliness lacking
I stayed here at a group rate for a conference. Although the hotel and room were nicely updated, the smell of something moldy in the bathroom was overwhelming. As NYC goes this is in a great location, with no free gym (like most NYC hotels), free wifi in the lobby causes and overly crowded lobby, but free is unheard of in NYC so it was a nice touch.
January 2, 2013
Rated 4 out of 5 by FPYE This hotel has excellent personnel
Staff are uniformly great. Toomy Rodriguez and Barbara, and all who attend the 44th floor lounge both at breakfast and in the evenings, deserve high commendation.
March 17, 2014
Rated 2 out of 5 by Spb2nyc 50/50
- 24-hour club lounge
- comfortable beds
- wifi connection
- friendly staff
- good new furniture
- got small room without view, shower gel (!), sleepers, paper delivery, not on SPG floor
- saw previous guest's hair on the bathroom wall. Reported to reception, received just phone "sorry" from manager.
Final conclusion: not recommend.
May 5, 2013
Rated 4 out of 5 by OldBoomer Pretty good
All in all this place was excellent, both in location and style / quality.
However I had a few quibbles. The lamp in the front foyer was burned out, and the sun blocking window blind was jammed and could not be raised. This left me scratching my head, how could a place this good make such goofy errors?
But if you need to be in that area, use it.
February 22, 2013
Rated 4 out of 5 by havanashirl Great location
Hotel was very good for location, room/bed, and hospitality room for SPG members. Manager Anna was very friendly when we checked in and treated us to a free bottle of wine, signature spring water and couple of apples that were sent to our room the first night. We ate at local spots so cannot comment on the restaurants. Overall great experience.
September 18, 2013
Rated 3 out of 5 by TexasGuy2014 I Expected a bit more
The room was relatively clean but the show looked like there was mold on the grout. The elevators broke and it took 15-20 just to get up to and down from my room each time. I've stayed at Sheraton Hotels in the past and enjoyed the experience and hotel much more so than this one.
February 10, 2014