Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1798 reviewers.
Rated 3 out of 5 by Great conference features Attended a conference at the hotel. The facilities and services at the conference were wonderful. July 2, 2014
Rated 5 out of 5 by Toronto experience The only negative comment I could make is that the noise level generated by the heating system was loud at times. Other than that, excellent facility. March 24, 2014
Rated 5 out of 5 by Wonderful Employees & Hotel All your employees are second to none!!! Just like Apple - we love that type of service, and being recognized as a customer, and enjoying the experience!!! October 13, 2013
Rated 5 out of 5 by outstanding hotel terrific location with great views of the city connection to PATH system is great for use during inclement weather close to major entertainment attractions September 8, 2012
Rated 5 out of 5 by great stay First time staying at this hotel for business meetings in To. STaff were very professional and friendly. Rooms very nice, and enjoyed the resto and lounge. August 17, 2012
Rated 4 out of 5 by No free Internet Extortionate room wifi charges are absurd in this day and age!!! Service I lobby very poor. Everyone gives free Internet these days. You shout be ashamed. November 13, 2012
Rated 2 out of 5 by Disappointing Hotel rooms desperately need a refresh. Hallways are too dark. The room keys didn't always work. Extra blankets and pillows never arrived. May 12, 2014
Rated 4 out of 5 by Added charges Nice facility, but 17% added to quoted room pricing is unacceptable! How about using full prices like the airlines -- no hidden charges?! May 13, 2014
Rated 4 out of 5 by Toronto Downtown Have stayed at this hotel many times in years past - this was first return in two years. At one time it was like a second home to me. Miss the "Long Bar". October 22, 2012
Rated 5 out of 5 by Great staff, If I could give it a six stars for customer service on the survey I would. July 14, 2014
Rated 4 out of 5 by Great location Great location. Rooms excellents beds so comfy !! Easy to get around to the sites. We were only there 2 nights so didnt make the most of the facilities . September 19, 2013
Rated 3 out of 5 by Old fashioned Great Check in Lousy check out- person was a bit on the rude side No warm water in sink Food Quality very average Good Breakfast though. May 9, 2014
Rated 5 out of 5 by Rarely disappoints Great central location to everything. Very comfortable bed, clean room, friendly staff. I recommend the corner rooms with windows on two sides! April 12, 2014
Rated 5 out of 5 by Clean and comfortable hotel Clean, comfortable room. Great view of City. July 24, 2014
Rated 4 out of 5 by Watch your bill Got charged for three phone calls that were made after I left one call took care of the problem and the hotel reversed the charges but keep a close eye August 17, 2013
Rated 4 out of 5 by Long wait times Check in was long with line ups Valet to retrieve the car was exceptionally long. They indicated 20mins but it actually took 1hr which is unacceptable. December 3, 2012
Rated 3 out of 5 by Lost my reservation When I arrived, staff could not find my reservation due to phone lines and Internet lines being out of service. It took an hour to finally check me in. February 28, 2013
Rated 3 out of 5 by dave hewitt A/C not adjustable No free internet in Room TV slow to respond Good shower . July 9, 2014
Rated 1 out of 5 by This hotel has hot rooms, hot elevators and hot hallways If you like hot and uncomfortable rooms, elevators and hallways, this is the hotel for you... June 30, 2014
Rated 3 out of 5 by Fitness Center and Pool - not so much Temporary fitness center is cramped, crowded. Pool shut for renovations. Takes a long time to make Gold level, and then there is almost no difference. December 1, 2011
Rated 2 out of 5 by Terrible Service This hotel has terrible service and has serious issues even answering BASIC questions for guests. How can you get no answer for room service at 9pm??? March 27, 2013
Rated 1 out of 5 by Poor cleanliness/service, Construction Noise. Arrived to hotel after travelling over 10 hours, there was only one desk agent, check-in time took a very long time for our group and other guests in line. Upon check-in, room had crumbs on floor on both sides of bed, tub had hair. On second day pillow case had blood on it, toilet was not cleaned, hair was left in sink. On third day of stay, we were woken up at 7:00 am by jackhammer noise on floors above us. Expressed frustrations with Front Desk Manager, was offered free breakfast and offered to move rooms. Was told to have bags packed and bellman would move. We organized everything together and made sure there weren't any loose items, upon return to the hotel we were notified the bellman didn't want to move our items. We ended up moving items ourselves. The remainder of the stay was comfortable. I am a hotel manager for a competitor in New York City. I understand stuff happens, and individually, I can overlook each of these issues. Given that these were all issues that occurred in the same stay and also given the general demeanor of the staff lacked empathy, I have to rate this hotel experience one of the worst I have experienced. July 18, 2013
Rated 5 out of 5 by Excellent Service at the Club Lounge The staff is friendly, courteous and always at service. From the Lobby to the Club Level - this property consistently excels at customer experience. March 28, 2013
Rated 5 out of 5 by Best beds & pillows always get a good sleep at the Sheraton! Love the look & feel of the entire hotel & the access to so much entertainment around Toronto. May 2, 2014
Rated 3 out of 5 by BNB Restaurant Very poor service by waiter, food was good. Need face cloths in rooms. Really miss the service of having a fridge and bath robe provided. April 25, 2014
Rated 5 out of 5 by Great Hotel Our stay at the Sheraton Centre Toronto was fabulous. Friendly staff, great service, excellent room. June 23, 2014
Rated 4 out of 5 by Club lounge The food in the club lounge is good. They have a fixed menu and a few suprises some day. evening snacks is good especially the meat balls on monday. June 7, 2012
Rated 5 out of 5 by Lounge The saff @ thre lounge on the 43rd floor are outstanding, they personalize my visit and certainly cater to my needs as a Business Traveller. Thanks February 22, 2013
Rated 2 out of 5 by Worst hotel experience ever. Dirty Room, Unsanitary Bathroom, Imprisoned by Carabana, and Poor Customer Service. Usually my wife and I like this hotel. This time I will probably find a new 'favourite' Toronto hotel. In summary the room was dirty, and upon check in one of the towels had make up on it, and the toilet did not flush properly (a piece of solid waste was still floating in the water!!!!????). Also upon arrival I was told that the hotel was in 'lock down' after 9:00pm and that my daughter and boyfriend (the people we came to Toronto to visit) could not come up to our room after 9:00pm ??. When I called about the dirty room I was put on hold and told by customer service that they would call back in ten minutes. In fact it was over an hour when I called them again. I paid $350+ a night for this terrible situation?? To add to that I had Club Lounge access. I was told that my daughter could not join us in the lounge (yet there were dozens of families with children in the lounge eating and drinking ??? I am sure that they simply did not ask as I did. They no doubt simply walked in. This weekend was the worst I have ever encountered in a hotel. Bad Service , Dirty Room, Unsanitary bathroom, Double Standards, and a building Lock Down?? ...I travel often and I know hotels. This is not a recommended place anymore. I am not a person who rants and makes a scene but maybe I should have done that. August 5, 2014
Rated 3 out of 5 by No Air Conditioning - TOO HOT The room was excrutiatingly hot. The staff brought a fan but it just moved around the hot air. If you're sensitive to heat, do not book this hotel. December 2, 2013
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