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Rated 3.8 out of 5 by 452 reviewers.
Rated 1 out of 5 by Who still charges for internet access? I was shocked to find out I had to pay 9.95 for internat access. I get free wireless at a lesser price elsewhere. I would not stay here again March 6, 2013
Rated 2 out of 5 by Ac no good. 1st night staff not very helpful Ac had problems no one could fix it after 4 phone calls and 3 hours I went down stairs and instead of them going to check another room they sent me. The 2nd day the lady manager of housekeeping should some real concern and that made me feel more at ease. April 9, 2014
Rated 5 out of 5 by I will return. The room was great, but the front desk staff was not informative on how the programs and facility worked. They did not explain to me the Go Green Program and when I saw the door holder in my room on night 2, it was too late for the previous night. I was then asked didn't I read the door hanger. That is not a productive way of handling the program or informing guest on how things worked. On the other hand, I did have a problem with the pluming in my room and it was fixed right away. Over all I was very comfortable and I do recommend this location. September 21, 2013
Rated 5 out of 5 by Very pleasant stay This was my first SPG stay. I was very impressed with all aspects of my 2 night stay. Arrived after 10 PM and found parking in the hotel lot with no problem. Check-in was smooth and quick. Bar and bartender were excellent. Good, simple wine list. Suite was spacious and clean. Bed seemed mushy at first, but I slept better than I do in my own bed. All members of the staff that I encountered were courteous and helpful. Even though this hotel is near a highway and in a city environment, my room was very quiet. The proximity to the highway and location made it the perfect choice for someone who needs to spend time in both Tampa and St Pete. Very close to some excellent shopping too. This is a great value Sheraton. My compliments to the staff. February 22, 2013
Rated 2 out of 5 by Front desk staff and front elevators The staff at the front desk need attention . Your first impression is not good . It's all about the greeting which was very poor. Front elevators are ales unexceptable, they are slow and the maid services keeps the guest waiting be using them verses the back elevators. April 6, 2014
Rated 5 out of 5 by CUSTOMER SERVICE The Sheraton Suites Tampa Airport West shore is a 'customer-centric' hotel with a team of hoteliers who genuinely deliver on the promise of 'customer' service. Their attention to detail is thorough and their follow-up is exemplary. The experience overall was one of friendliness and personal warmth. April 4, 2014
Rated 2 out of 5 by Below Starwood Standards Let me begin by stating that the staff was outstanding. Always friendly and smiling. Also, the location is excellent. But, below are some of the items that detracted from our recent stay. 1. The mixing valve for the shower probably needs to be replaced. For two days in a row the hot water feed has suddenly dropped out and only cold water comes through. The hot water still works in the bathroom and wet bar sinks. 2. Too many problems with the internet connection. The routers for the internet need to be updated. Microsoft IE shows that you are using outdated 802.11a,b, and g routers. 802.11n routers would provide more reliable performance. 3. Remove rust and touch up the paint at bottom of metal door frames in the bathrooms. 4. Ice Machines on floors 4 & 5 are not working. 5. Elevators. At least one of the north end elevators was out of service on Friday, Saturday, and Sunday. In fact, both north end elevators were down Sunday evening. March 30, 2014
Rated 2 out of 5 by Visit was a mixed bag It seems the front desk staff need some training in phone manners and professionalism. I called to advise of a late check in and later in my stay, to ask for an extra night. Each time, the person who answered the phone was short, seemed irritated with my questions, and hung up without closure to the conversation - as if I was wasting there time. I was quite put off by the amateurish treatment I got and did not expect this of a hotel of this status. I will likely shop around before booking here again. February 15, 2014
Rated 5 out of 5 by Spring Training Stay Stayed during Spring Training trip … excellent staff … they really go out of their way to make sure you have what you want .. from the desk folks, shuttle drivers, and St James staff, they all do a great job … The hotel has a great ambiance with a tropical landscape within the hotel. I will definitely stay here again. April 1, 2014
Rated 4 out of 5 by Excellent value, property This hotel is an excellent value for those staying in Tampa. Great facilities, close to the airport with regular shuttle service, and great staff. The rooms were incredible at the property. As far as I know, most rooms include a separate spacious living room with it's own TV that can have an input device. The hotel itself also looks modern and has a great central area with open views. Wifi could be faster, but I recommend using a cable connection if looking for fast speeds. I stayed at the hotel for 3k starpoints, and think that was a steal. October 1, 2013
Rated 5 out of 5 by gteat hotel We recently stayed at this hotel during a very busy time. I had stayed here in 2005 and was very excited to be doing so again. The remodel is great!! I had a problem with my climate control and thought it was due to weather changing. After waiting several hours I went to front desk and they told me they would have someone look at it. I was expecting someone within 30 minutes or so but much to my sunrise the maintance person was on the elevator with me!!! It took him two seconds and I was very comfortable. Great service.........go dawgs January 6, 2012
Rated 3 out of 5 by Elevators offline We stayed two nights at the Sheraton Suites, from the moment we arrived the two of the four elevators were out of commission due to an electrical upgrade, so the wait time was very slow. We arrived mid- week, so we were willing to be patient and appreciated the posted signs. However, on Friday as we were leaving to check out, we waited 15 minutes for the one elevator that was working, as the other three were offline. When the elevator finally opened, one of the custodial staff (with one of the large garbage bins) was inside. We were concerned that if we waited much longer we might miss our flight. So, we hauled all our luggage down six flights of stairs, which was not ideal. Other than the misfortune of the elevator situAtion, the hotel was very nice. January 5, 2013
Rated 4 out of 5 by Office Manager Rooms were great, shuttle service was not always available. Food for our conference was not top quallity. April 9, 2014
Rated 5 out of 5 by Will stay again! Will look forward to staying again when I am in the Tampa area. was 30 minutes from my meetings but.... definitely woryh it. LOVED the menu in the restaurant and the staff and bartender were soooo nice and accomodating! They even had the kitschen make me a special cheese tray1 YUMM!!! And I loved the water features in the dining and sitting area. LOVED the bed as well. Only thing is it would have been nice to have a free breakfast or welcome manager happy hour with food. But LOVED my stay anyway because of the staff in particular! May 18, 2012
Rated 3 out of 5 by Director Rooms need updated. my room had an unpleasant smell. I was located on a corner. The security light shown in my room and buzzed all night long. food was average at best. Need to understand why you would not have an outdoor space not to mention a pool being located in Florida. Regarding customer service, when asked the front desk for transportation information, the person gave us a card to call. Really?? March 14, 2014
Rated 4 out of 5 by pleasant surprise Knew nothing about Tampa area, needed a suite after family member had surgery at Tampa General and we needed to be in area for 4 weeks. Got lucky picking this property - easy on the eye with live plants in atrium and as I was alone for a while, the setup of all rooms opening into atrium made me feel safe. Staff was just lovely, always eager to assist. Restaurant was pleasant surprise too with above average hotel food. Only criticism was carpet very dirty and needed cleaning and bed mattresses need flipping or even replacing. August 30, 2012
Rated 4 out of 5 by Conveniently located Tampa suite hotel Wonderful, large rooms, clean and nicely decorated. My stay at this Sheraton Suite Hotel was very nice. Breakfast and happy hour offerings were good and the staff was friendly and helpful. April 3, 2014
Rated 4 out of 5 by dont drink the bottled water Beds were like sleeping on a cloud/awesome,room was not in great shape/bubbled paint on shower ceiling, dirty below toilet, billed $8.00 for 2- bottled water next to ice bucket in the room,outrageous & angry when i saw my bill the next day. Stayed two Sunday nights in a row and wasn't given breakfast vouchers until the 2nd stay when i asked how much the breakfast buffet was,i told them i wasn't given anything last Sunday either and was told that i should have gotten them but no offer was made to correct the previous error. March 12, 2013
Rated 3 out of 5 by Expect Long Waits for the Elevators Two elevators were out of service which meant sometimes waiting 10 minutes or more before I could get up to the 6th floor. With so many of the guests for the Yankees Fantasy Camp coming and going at the same time, the lines for the elevators were very long. Often, I just walked down the stairs, but climbing six stories was out of the question. Also, the water did not drain very quickly in either the bathroom sink or tub, and the mattresses were way too soft. I ended up sleeping on the sofa bed because it was more comfortable. Service was slow in the restaurant. However, a big kudo to your shuttle drivers; they were friendly, polite and eager to assist, as were the front desk personnel. You've got a great start with the people, but the facilities need improvement. January 28, 2013
Rated 4 out of 5 by Great Hotel, Customer Service needs improvement Beautiful hotel. Had an issue with Wi-Fi in room but tech support got right on it and corrected. Front desk customer service could use some work. My clerk wasn't very friendly and did not inquire about my SPG membership, I had to inform her that I was a Gold member. There was never any mention of check-in gift, had to request WI-FI and did request a late checkout. No continental breakfast, no SPG lounge. Just didn't get a good feeling at check-in but overall, GREAT place.!!!! February 3, 2014
Rated 4 out of 5 by My First Impression First impression was good. However, after a 2 night stay, there was a few things that were disappointing. To begin with, air conditioning was not working. I did not complain because I was thinking I was just warm coming from lower tempatures and not being accustomed to the Florida heat. My second disappointment was the extra charges for internet access in the rooms. Most hotels of this caliber include internet access for guest. Otherwise the staff was excellent, very friendly and approachable. The breakfast was great. December 19, 2011
Rated 2 out of 5 by Third time was not the charm... When I stayed overnight in February and March the beds and pillows were firm and so comfortable I felt like I was home! The staff was wonderful and I had a great time. My stay for two nights in April - not so much. The two cups in the bathroom were wet and soapy, the sink was clogged and slow to drain, the faucet handle hit the bottom of the mirror every time I turned it off. The clock had a loose connection and it lost time. I was not aware of it until I was at breakfast and found out I was 40 minutes behind and nearly late for a meeting. I didn't have enough time to eat my breakfast and I wound up leaving a 3/4 full plate of food on the table uneaten. I'll be staying again June 1st and June 29th and I hope I have a better experience, like I did in February and March. May 15, 2013
Rated 4 out of 5 by hotel very noisy The hotel staff was very attentive to our needs. Ask for room as far away from the highway as possible. It is very noisy 24 hrs a day, there is not quiet place. Stayed there twice within a 2 week period. The first room was good, but the second time the bed was so worn I slept in a hole the whole week. Staff said there was nothing they could do about it, but move my room, but we were traveling with another couple and they were not able to move us together. Elevators were ridiculous how slow they were< only 2 working. February 7, 2013
Rated 5 out of 5 by Wonderful exerience Loved it from the moment we walked in. Friendly and professional staff makes you feel so welcome. Lobby is amazing with Palm Trees and water, love the glass elevators. The rooms are all suites, even small refrigerator and microwave, so when we didn't finish dinner from their amazing restaurant downstairs, we took it to the room and enjoyed it later. Everyone on staff is so professional and friendly....that alone sets it apart from any other hotels...but the hotel goes even further, exceeding my expectations. November 21, 2013
Rated 4 out of 5 by Good Stay This is my second stay here. Is a very good place to stay. Although the elevators on one end of the building was not working most of my stay. April 2, 2014
Rated 4 out of 5 by Hotel close to airport The hotel has a great indoor pool. April 5, 2014
Rated 4 out of 5 by Excellent hotel and location to airport We were very pleased with this hotel. The location and shuttle to the airport was excellent, staff were very friendly and accommodating and the buffet breakfast was wonderful. Would have no problem staying there again and highly recommend it to anyone. March 26, 2014
Rated 3 out of 5 by Nice Hotel, Poor Food & Beverage I liked the facility and the room. Staff were welcoming and nice to deal with. The one thing that really stood out was the terrible food at breakfast. I don't say that lightly. They serve a breakfast buffet for $12.50PP. We went down to the buffet at 8am on a Friday. What we encountered was cold eggs, cold bacon and the fruit had a bizzare smell to it. It was really disgusting and the only downside to our stay. I was shocked that this was being served to their guests. I would not recommend eating at the hotel August 7, 2013
Rated 4 out of 5 by Exceptional customer service We've stayed at this SPG property in the past, but this particular time the staff really went above & beyond to be helpful. The staff was friendly at check-in, but the midnight desk staff deserves special recognition. We came back from our family's Busch Gardens adventure sometime after midnight and there was no parking available in the parking lot. One of the staff members offered to move his own vehicle so that we could park. Fortunately, one of the other staff members realized there was a 'reserved' space in front of the hotel that he made available for us to use. These two gentleman were kind & helpful at a moments notice to our very tired family! I wish that I had gotten their names so that they could be recognized individually, but hopefully this will make it back to them. October 26, 2013
Rated 3 out of 5 by Not so clean The housekeeping staff could benefit from additional training April 3, 2014
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