Rated 4 out of 5 by Virginia4 Very good experience
Family members had to visit Phila for a funeral and we wanted to stay outside of the City. We selected the airport area for its' convince to I95 and a relative who lived close by. After reading several hotel reviews and going on our previous stays in Sheratons in other areas we selected this one. The hotel was very nicely appointed, the staff very friendly and they had us off to our rooms very quickly. The 2 rooms we reserved fitted our needs exactly (1 King Suite & 1 King Double). On our 2nd morning the coffee maker in our room would not work, after calling the front desk a new maker still in the box was delivered and setup within 10 mins. We will keep this hotel in our favorites for other trips to Philadelphia.
March 3, 2013
Rated 3 out of 5 by NLee not safistified with the stay
The least sufficiently provided club service
April 7, 2014
Rated 3 out of 5 by dohara8215 Problems
I brought two teenagers with me so I slept on the sofa bed, how uncomfortable. You would be better to put a daybed in with an actual mattress.
Secondly, you charged me $40 on top of my room fee for snacks, breakfast, and Internet Access. No one informed me of drinks being available for the evening hours, and the breakfast was lame. For $10 a person, I would have been better to go to McDonald's. They didn't even have enough spoons and there was only 3 of us in the room. If you are going to charge extra, you need to make it worth the extra expense, which it was not.
Last, the hot tub was terrible. I have been in swimming pools that were warmer than this hot tub.
This is definitely not one I would plan on visiting again.
January 28, 2013
Rated 5 out of 5 by Saltay Customer Service A+++
I have never taken the time to write a review, but I was so impressed with the staff at both the Sheraton Suites and the Four Points Sheraton at the Philadelphia Airport, that I couldn't wait to Thank them. I was on a business trip and brought my 16 year old daughter with. We were originally booked at the Four Points which was where my conference was. When we arrived, the staff was very nice and got us checked in early so we were able to take the train downtown for the day which was very easy and fun. Our room was very comfortable and clean, however since my daughter was going to be spending alot of time there, it was a bit smaller than I anticipated. Had it been just myself it would have been just fine. We decided to check out a room at the Sheraton Suites located across the parking lot and found the rooms more suitable to our situation. Without any hassles and without a hitch, there was availability for us to switch. My daughter was thrilled to have more space! I can't rave about the staff enough, their professionalism and customer service was impressive. Our room was very clean and spacious, the food at both hotels was very good and have I mentioned the great staff:)
I must add- the conference I attended was at the Four Points. I would definately hold a conference there again as the room was nice, the lunches provided each day were excellent and again the attention to detail that it takes to make a facility run that smoothly was amazing.
Thank You Sheraton Properties for making my daughter and my first stay in Phili a GREAT time!
April 9, 2014
Rated 5 out of 5 by rchrdy Business Made Easier
Together with three business colleagues I spent a week at this property. The staff was first class and not only met but exceeded our expectations for service. We are all experienced business travelers (two of us average 120 nights a year) and to a man we were impressed. Our only complaint was that the bar/lounge area does not serve after 11:00 PM. Normally this would not be an issue, but we were in Philly for a trade show and the business entertainment opportunities often don't arise until after 9 or 10 PM. Still, I absolutely recommend this facility.
November 24, 2013
Rated 4 out of 5 by Goose Comfortable and clean.
When you arrive to your hotel in the early morning, after a long day of work, all you can ask for ijs a friendly, accommodating staff and a clean, comfortable room, this is what I get every time I go to the Sheraton Suites at the Philadelphia Airport.
I thank the management for finally putting a printer in the Club. This helps me with the paperwork that I am required to have before my next trip. Now we have to do a better job to make sure it eWorld. Unfortunately, the printers in the club and downstairs were inoperable.
Otherwise a very enjoyable stay!
October 17, 2013
Rated 2 out of 5 by billCT Lose the parking gate!
Had a free pass to the Club Room, thinking I was going to see a good assortment of breakfast items, plus juice. But there was only coffee, apples and snack bars!
Parking was included in my rate, but forgot to take my room key with me to use in the parking machine. Couldn't back up, since there were cars behind me. Machine would only take cash; put my $12 in, and guess what? No receipt printed out! Turned car around, back into the hotel, spent another 5 minutes going back and forth with the front desk to figure out how to produce a cash receipt.
September 19, 2013
Rated 2 out of 5 by unhappy2013 Rooms had so much damage
The rooms (both mine and the person I was traveling with's room) had multiple repairs that were sloppily done. The lobby is nice, but the rooms were poorly lit, counter in bathroom was gross with a shoddy attempt to fix whatever went wrong, the ceiling had multiple water damage fixes which were ugly and shower head was old and did not have good water pressure. I have stayed at many Sheraton's and this was the worst from the room presentation. On a good note, the front desk staff were pleasant and the shuttle bus driver was timely and personable.
January 26, 2013
Rated 3 out of 5 by Prev1958 Don't book this hotel if there is a gaming convention in town...
The convention of video gamers was a major problem....Kids and adults who play video games had a convention and it was terrible...they overran the hotel....long waits for elevators, noise all night, and there was no vending machines on any of the floors...only at the main desk....waiting in line for a bottle of water for hours?????????????????? And how about the room cleaning service coming in 2 hours after we check in while we were getting dressed. It gets better....no restrauant open after 11....no local places to eat as well.....disaster!
December 7, 2011
Rated 1 out of 5 by DocBB Unhappy experience
While I have stayed in this Sheraton many times, this was my worst experience at this hotel. The room was extremely Dirty, showing poor housekeeping department.. Also the hotel was extremely noisy to the extent we had to complain to the front dest and have security come to try and quiet the adjacent room.
March 16, 2014
Rated 4 out of 5 by Galee Overnight and Fly Stay
My stay was brief just overnight and then an early morning flight. Hotel was comfortable and easily accessible to airport (via hotel transportation) and my vehicle was safely keep while on my trip.
March 22, 2014
Rated 5 out of 5 by Reader48 Anthony Morton
We always stay at this Sheraton. It provides close proximity to places we visit, offers affordable prices, especially when we use our Rewards Points and there are great features we take advantage of.
March 19, 2014
Rated 3 out of 5 by travelingkristyn Must Be Updated
My room had chipped tiles in the bathroom, there were stains on the couch, and the wall paper was peeling off in the bedroom. Additionally, the refrigerator/freezer was turned off; therefore, resulting in the carpet in front of the refrigerator/freezer to be wet as well as the inside of the refrigerator/freezer. AND, the view was of scaffolding which was very unpleasant but I hope it was there because the hotel is getting updating. It was a bad staff as far as the facility/room goes but thankfully the staff was super nice.
October 3, 2012
Rated 4 out of 5 by BillN Solid, and quiet, airport hotel
For over 10 years this hotel has met my needs when I've needed a reliable rest prior to an early morning flight. Reduced or free parking (policies and plans vary) and a good shuttle make this all suite hotel a logical choice. I'd prefer to have a more comprehensive and festive restaurant on this campus of three Starwood properties, especially as I am often with a friend about to start a vacation, but the burger-oriented Relish bistro excels in its specialty, and also offers sufficient variety for my 3 or so yearly visits.
March 12, 2012
Rated 1 out of 5 by cheer123 Stay
I was not happy the cleanliness of the room, the rug had stains, the curtain has blood on it and the pull out couch has dirty sheet and when the came to change the sheets they did not bring a clean blanket
March 17, 2014
Rated 3 out of 5 by Nickname Good Potential
Hotel is beautiful. Room Service very nice people. Was dissappointed upon entering the room. Room was not clean. Sitting chair was full of crumbs. Kitchen counter had coffee spills, cigarette butt right outside door of room...
Since I was only staying 1 night I didnt make a fuss...
Was refused an upgrade to a club level room even though I'm a gold level SPG member - guy said "we have limited club level rooms available" (FYI, hotel was quite empty).
With a little improvement this could be a nice place to getaway.
January 28, 2013
Rated 4 out of 5 by VAMom Family Friendly
We only stayed one night. The room was nicer than we thought it would be as some airport hotels are worn out looking. I didn't give it 5 stars as the bed was just average for comfort. Since there were lots of kids staying there, we could hear noise well past 9 PM from kids running around downstairs in the atrium. The staff needs to addresses this issue. Our son enjoyed having his own "room" with his own TV and also enjoyed the indoor pool. Staff was friendly and very helpful in particular Norah at the front desk.
February 17, 2013
Rated 2 out of 5 by timtjones Multiple Unexpected Wake UP
My thoughts on getting the fire alarm reset has to be better on the hotel end. I understand that unexpected alarms are part of hotel living but that it continued to go off into the night is my complaint. As I was trying to get my son comforted and back to sleep the alarm going off over and over again was very discomforting. I just don't understand how this can be. Recommended improvement on your end!
February 17, 2014
Rated 4 out of 5 by fl2013 Enhanced Customer Care
On a recent business trip to the Philadelphia areas I was met with incredible care by the hotel's manager and one particular staff member in house keeping - S. Williams, that I felt gave oustanding service.
Ms. Williams had been promoted to a new position on this property; she saw me leaving the hotel, and recognized me from last visits. Her greeting was heart felt and made me feel at home.
I travel weekly for work and the experiences at my home away from home is important to effectiveness with my clients.
May 2, 2013
Rated 5 out of 5 by vc46880 Excellent Hotel
I was in Philadelphia for the weekend and I had booked my stay at a downtown hotel. The hotel I was initially staying at was a luxury brand and it was very pricey. After the first night I had to get out of that hotel because it was dingy, dirty and the staff were all rude and generally unhelpful. The rest of the weekend I stayed at the Sheraton Suites and it was amazing. The room was very large with a comfortable bed and lots of pillows! This will be my hotel of choice when I am in Philadelphia next time!
July 16, 2013
Rated 2 out of 5 by SorryIstayed Needs more customer service
Cleaning lady was nice, but she ran out of clean towels and was suppose to return with them. She didn't, so I called the from dest that night and they neveer sent the towels. I fell asleep on couch waiting for towels, so I called the next morning and it took forever as they had to find someone with the key to the towel area?
They are also doing construction, but that is no excuse not to vacuum hallway floors. When we tried the pool, there was a line waiting to get in as the entrance to pool didn't work.
June 24, 2013
Rated 4 out of 5 by Anonymous16 Great hotel, but horrible parking problems
I enjoyed my stay at this hotel, the staff was very nice and accommodating and the room was clean and comfortable, but something needs to be done to address the parking issue. We circled the lot for at least 10 minutes looking for an available spot. Once we did, I didn't want to leave for fear I wouldn't be able to find another one. Additionally the gate at the exit needs to be fixed. It took several attempts to swipe our room card before it finally lifted. Would have gotten 5 stars if not for this.
December 24, 2012
Rated 2 out of 5 by jscass Staff
The staff was visibly irritated with the 'hockey' kids staying. We were sitting on the second floor at tables. Another group of people left a mess. The one staff member was vocally irritated and made sure we heard. If this is the case that your facilities feel we are not welcome, please do not offer up your hotel to the Aston Hockey Tournament. I would rather stay at a place who is more equipped to handle a large number of boys. All in all, I thought the kids were very respectful of your property.
September 6, 2012
Rated 5 out of 5 by randy1076 Nice hotel, close to the airport
All staff we encountered were very pleasant and helpful.
March 15, 2014
Rated 2 out of 5 by neigh Awful
The first room I was checked into had leaking windows. Not mere drips, but actual cascades of water. There was scafolding outside, so this must be due for some work yet to be done. Nonetheless, the room was uninhabitable, and should be on a "do not use" list until that is done.
The second room they moved me to had a broken light switch on one of the bedside lights, and long human hair on the bathroom counter.
When I checked out something as simple as having my internet comp'd as a Platinum SPG had to be manually taken care of, rather than being automatic.
This facility desparately needs the renovation currently underway. The first room I was in, for example, will need a new window, wallpaper (and probably a new wall around the window), and carpet. Avoid this until the renovation is completed.
September 23, 2012
Rated 4 out of 5 by Rp12 Great Beds and Reception Staff
This is a comfortable place, and found the beds very comfortable. The front staff was very accommodating when had to change a room cause of dripping sink. Wish they would add a cafe bar or kiosk., although there is coffee pot in room also, The dining room didn't seem to be used on Sat morn since people are in and out. Although there was a conference going on. Shuttle runs regularly about every 20 minutes, hotel is close. I had a park and stay package, otherwise parking is $12 day.
September 8, 2013
Rated 2 out of 5 by CJ42 Family reunion nightmare
We were very disappointed with this location. The hotel and staff failed to meet our individual and group needs on so many levels.
During the banquet, catering failed to provide glassware or the requested (colorwise) napkins we had paid for. Their explanation was that they were out of glassware due to the other activities occuring, and that they didn't have the staffing to get the glassware on hand cleaned. No explanation was provided for the napkins.
When we requested refills of the tea containers-which was part of our package- we were informed that it was a kitchen function, and all the staff had departed for the evening. This also applied to the replenishment of the napkins and other tableware.
There are too many other deficiencies to note, so I will just leave the review at "would not recommend"
September 12, 2012
Rated 4 out of 5 by aussiexpat Acceptable
Quite nice rooms although the sleeper sofa is extremely uncomfortable. Staff pleasant and helpful - other than airport shuttle bus driver. Odd not to have a laundry - somewhat inconvenient. As usual, my main complaint and it never fails to leave a bad taste is why these expensive hotels find it necessary to rack up additional charges for parking (which I understand downtown - not here with acres of space), and internet. Why are these things FREE at places that cost half as much?
July 12, 2012
Rated 4 out of 5 by MomOnTheRun Hotel is great in many ways
We stayed for a parent's weekend at my daughter's school. Overall everything was great... but I do have a suggestion.
We have great access to tea and coffee in the room. However, it would be nice to grab a tea or coffee or muffin to go from an open complimentary breakfast area if you are in a hurry. The restaurant looked wonderful, but we were trying to get going to visit our daughter. The beds were fabulous and the shower was nice and hot. The pool and hot tub were nice too.
October 31, 2012
Rated 2 out of 5 by TRac1949 This hotel has slipped in service...getting to be a dump.
Door to room open when I arrived with key; no bath towels; room not cleaned by 4:00PM on three of the days I stayed there; room dirty in some places,,,hair in bathtub....It just did not feel clean. getting out the gate with car a pain despite having ticket Theycould not use the credit card I gave them..It would not swipe... The desk personnel were not allowed to punch in number. I have stayed at your hotel 10 nights already this year. I am going elsewhere next time.
March 4, 2013