Rated 3 out of 5 by Lupin52 Could do better
We were impressed by the location - a good central position. We liked:
positive check-in experience
very comfortable bed
we didn't like
the aged decor and furniture ( we had 2
large tables in our small room)
the large air-conditioning unit taking
up even more space
no complimentary water in the room
expensive wi-fi charges
no tea and coffee-making equipment
in the room
breakfast hot buffet - leathery bacon,
pale sausages, tasteless mushrooms
and soggy hash browns and why
doesn't the hotel have an egg chef?
We had a good weekend but aren't sure that we would choose to stay in the Park Lane Hotel again unless improvements
January 25, 2012
Rated 5 out of 5 by ErickWa Great stay at the Park Lane London
Ideal location in central London and on the Tube from Heathrow, great prices, wonderful service - will definitely visit again
November 14, 2013
Rated 3 out of 5 by salah Great location need renovation
needs heavy renovation
needs better ventilation
Great staff, very helpful
October 8, 2012
Rated 4 out of 5 by Juan Well located and nice staff
This hotel is one of my favourites when travelling for doing business in the area
October 4, 2013
Rated 3 out of 5 by PWR2013 Great Hotel - Except if you are SPG Platinum
I keep coming back to this hotel, as I love the location / neighborhood, bar and restaurant, and generally the hotel itself. However, I'm going to have to find another Starwood hotel in London, as I've reached my limit with the "selective" upgrade policy at the hotel. Every time that I've checked in, I've had issues with them being able to find anything but a standard room. I understand this can happen and don't expect an upgrade at every check-in, but this has never gone smoothly here. They have claimed that my Platinum number wasn't listed ("sorry, we would have saved you a room"), they have been oversold, all the upgraded rooms were being cleaned/renovated, etc... In this case, as has almost always been the case, after a couple attempts at giving me a standard room, the manager was able to "switch some bookings around" to find something. Again, I don't expect to be upgraded every time (or even most of the time). But this is the ONLY hotel around the world where it seems the focus is on trying to prevent an upgrade from happening and they will only provide to you if you really insist. Not switching from SPG and in fact have converted most of my fellow travelers in our company. But can't recommend this hotel anymore.
February 8, 2013
Rated 4 out of 5 by PinEdmonton Heart of London
My wife and I enjoyed our recent stay here for our anniversary. The location of the hotel cannot be beat and we walked to Buckingham Palace, Westminster, Leistcer Square, Piccadilly, Regent Str. etc all within minutes. The Hotel has an old world charm - updated. The floors and elevators lovingly creak a little and there are other quirks but these add to the charm of staying in the center of London and made the hotel memorable.
The room was clean and comfortable. The bathroom was big and the fixtures were all updated.
The breakfast buffet was very good with fresh fruit, bread, cheese, hot items and soy milk for me. I went early, worked and stayed late and the staff was always attentive.
August 25, 2012
Rated 2 out of 5 by Const Our one night stay in Park Lane Hotel
Staff very friendly and helpful...can't fault them but I would say, generally, there's a sense of 'meanness' about the whole experience at this hotel.
The humblest bed and breakfast would offer a free bottle of water in your room and maybe a couple of biscuits for your tea? Your three teabags....
The kettle lead is so short you have to find a place where the lead will reach the socket...
The hotel is clean and quiet but it's the details that are important, the sense you are valued for that is missing.
Many people go there on a one night city break, often a special treat, and this hotel does not leave you feeling very treated....
And microwaved scrambled eggs!...and the cold breakfast....
February 4, 2013
Rated 4 out of 5 by Paolo61 This hotel has a fantastic position
You can reach some of the most famous landmarks in a short walk and Green Park station is so near. Staff is excellent . Our room was comfortable and clean.
August 13, 2014
Rated 3 out of 5 by Flyingtailor Love Hate
Sometimes this hotel can do no wrong but sometimes they can really screw it up. I either love this hotel or really dislike this hotel. This time somewhere in the middle.
Got there at 2 30pm room not ready the front desk very seldom recognizes the Platinum status. Didn't offer coffee or drink there is no sympathy just go wait come back at 3pm that's check in. You can understand my frustration arrived in London at 6 am.
March 12, 2012
Rated 4 out of 5 by Travel2013 The Green Initiative
I agree with not replacing towels everyday. Most of us don't need that, and it's nice to have to option to keep the hotel and think we are doing something good for the planet. But even after we read the flyer twice, we didn't realize that by going green, no staff would enter our room....not to make the bed, not to get rid of the trash. That experience took away our enjoyment of the beautiful room, as we would have had to take our own trash out in order to keep our towels for the day. It made us feel like they used people's environmental awareness to cut back on the most basic service of a hotel.
April 30, 2013
Rated 5 out of 5 by colombo6 VERY GOD HOTEL
Enjoyed our stay at Sheraton Park Lane, room very clean, breakfast excellent, would recommend this hotel and would stay agaon
August 13, 2014
Rated 3 out of 5 by KaiOrlando MAJOR Disappointment
I had known of the Park Lane Hotel in London long before it became part of the Sheraton Brand. Due to this name recognition I was eager to stay there. The property is certainly well maintained and has retained its elegance. The biggest disappointment was the staff. They were never rude or discourteous. However, they were certainly not cordial, welcoming, engaging or guest-service oriented. I found it almost appalling the numeber of staff I encountered who had such an incredibly low level of English. The worst was when checking out I asked a housekeeper if she had a bottle of water on her cart. After a minute of using all means of communications [including charades and body language] I gave up. She had NO clue! I found it also remarkable that every time we passed by the concierge when entering / exiting the hotel there was NEVER a hint of a smile, greeting or acknowledgement of our presence. Again, hardly a welcoming staff and atmosphere. In fairness, there was one shining star... Davide [from Portugal] at the front desk the morning of checkout. A pleasant surprise and exception to what we'd experienced up until that point. [Suggestion: Have the two bartenders (evening shift 11/15) work a couple of shifts at the Front Desk along side Davide. Perhaps his smile, personality and desire for excellence in customer service might infect and inspire them. One can only hope!!]
November 19, 2012
Rated 4 out of 5 by Sausage A Grant
Very Good location. Good service. A little bit tired decor. Easy access to transportation and sights. Not many choices for restaurants that are walkable distance though.
June 30, 2014
Rated 2 out of 5 by LondonNov11 Disappointed
Although the front desk staff said it was an executive room with a renovated bath, it looked nothing like the advertised photos. Ibrought this up with the desk staff and was asked what I expected the room to be, like your photos perhaps? Took a few photos of the leaning floor lamp and soot covered bathroom windows, also the pealing varnish on the tub surround. The concierge staff was great in finding places to go and directions so we were out and about most of the day. It's time to renovate and make this hotel great again. The location is excellent just need to make the rooms match.
November 29, 2011
Rated 2 out of 5 by James0303 The only decent thing is the location ...
Ok, I will agree with all the tourist that it is well situated for tourism in downtown London, after that, I have nothing much more to say.
As a person that spends half my year in a hotel and travels internationally non-stop, I am accustomed to hotels working with their priority customers to assist for those frequent early morning flight arrivals that don’t fit with the hotels normal 2PM check-in times. Also, as a Platinum member of SPG, I also was under the assumption that a hotel would do what was possible to accommodate early check-ins, or so it is publicized. The answer I got back when requesting an early checking was that I was not able to get one, but they did have another room that they would rent me for a couple of hours while waiting on my room for the small fee of $560 US. I couldn’t really believe they would even say such a thing.
I asked if they had a gym or spa with a shower and that is a negative as well. The gym is little more than a sweat room 2 floors down with a couple of tread mills and cycles and a few weights.
I have a pile of suite upgrades that I seldom get the opportunity to use so I threw a few down for this thinking that since I was spending such a pretty penny on the room, an upgraded suite must be awesome. Wrong again, the room was spacious for UK standards I supposed, but not what I would call comfortable. The only windows were narrow and stared down a long valley of rooms that could all look back in on you. You definitely kept the draps pilled so every other customer on the hotel was not looking back in on you. The carpet looks to be from about world war two … I guess that gives it character, but for the price I pay, I don’t want old stains all over the floors and creeky wood floors underfoot.
Lastly, the room amenities were nonexistent. The $560 a night room doesn’t even come with a bottle of water. I had to request iron and board and since I called before 7am, it took a while since the house keeping people don’t show up until then. I guess Londoners don’t go to work that early like business traveler.
June 18, 2013
Rated 1 out of 5 by Serge627 Worst experience in 15years
I booked this hotel over 2 months ago due to its location and Starwood facilities.
My reservation explicitly says No Smoking (I have allergies/asthma) and you gave me a smoking room.
I would also not even call this a room but more a closet with no view!
I just don't understand why would I been given the worst possible room in this hotel when I booked it so far in advance!
Front desk was did not even care when I complained! Even when I asked for an upgrade as gold member.
In any case, please don't send email welcoming people to you property and saying you are ready for our arrival when you absolutely don't mean it.
This was the most horrible stay of my life!
July 6, 2014
Rated 5 out of 5 by Visit207 Comfort, style, proximity, elegance, home from home. This is our 4th stay and we consider it home
This hotel has wonderful accommodation, friendly staff, authentic architcture and surroundings. It is 2 minutes away from Market square, 10 minutes from the tube, 15 minutes from the theaters. It overlooks a beautiful park, is moments away from the Palace. It is spectacular. My wife and I love it and consider it home from home. We are Westin owners and feel our stay at the hotel give greater flexibly, more luxury and freedom than if we owned a flat and had all of the encumbent responsibilities. We love this hotel and it never lets us down
April 16, 2014
Rated 3 out of 5 by elim Noisy room
We have just stayed five nights at this hotel on points, We paid extra points to upgrade to a suite.
The room was large and quite nice, but it was next to the elevator and we heard constant noise. Also, we faced a wall and had no view. I don't consider this to be an upgrade. We didn't notice the noise until after we unpacked, so didn't complain. I did want to ensure we were getting a nice room at check in, but was told that we would have to pay extra to get a better suite. I'm disappointed.. Would rather have saved the points and gotten a quieter room with better view.
July 19, 2013
Rated 5 out of 5 by Jama63 Great staff
I would like to thank your staff for being absolutely amazing, especially Linda at the reception. Thank you for making our stay a very memorable one.
August 8, 2014
Rated 5 out of 5 by Jdog Great Stay
The room was clean. The water was hot. The staff was helpful and always polite.
The concierge gave us the info that we required.
We spent a week in London. All we did was sleep and shower in the hotel. It served our purposes and we were happy. We did not eat or drink there, choosing the less expensive restaurants and pubs in London.
Rooms are smaller in London so don't expect things to be like the States.
The only issue I have is that there was a ridiculous charge for Wi-fi. This is not isolated to this hotel but a general practice throughout the London.
October 24, 2012
Rated 3 out of 5 by NicolaC over priced
We got a supposedly cheap rate via a booking agency and looked forward to our stay. The staff were lovely on arrival but when we got to our room we were seriously disappointed. The room was so dark that on one of the sunniest days of the year we had to put lights on to see properly. The room overlooked a near building and we couldn't open the window.
No tea/coffee in the room and the bathroom was like something out of the 70s!
We paid £99 but were told the rate was over £200. I was disappointed with the room For the price we paid imagine those who pay the rack rate!
The staff were fantastic which helped a little. We stay in London regularly usually with another large world renowned brand and won't rush back to the Sheraton sadly.
July 28, 2013
Rated 3 out of 5 by Phlopy Rooms don't live up to expectation
Location is excellent , central for sites and shopping. Staff that I met where both nice and helpful. Public areas where what I expected for a hotel of this level , however the room myself and my wife had was without doubt the worst London hotel room we have ever had. Room was small and not very clean. Carpet was starting to fray .
A.C. was a noisy freestanding unit which just didn't do the job. No tea & coffee making facilities . Broken tiles in bathroom on both walls and floor and what looks a painted bath tub. Not sure the postcode is worth the cost.
December 17, 2013
Rated 3 out of 5 by Kahuna45 This hotel has a great location
Good hotel in Green Park area with good access to the Underground and to some of the finest restaurants in London. Old world hotel but nice rooms and charm.
August 7, 2014
Rated 1 out of 5 by WSMS another dissat stay at Sheraton Park Lane
This hotel needs a serious renovation and the staff needs training on how to deal with the most loyal customers to the SPG brand.
After a long intercontinental flight and trying to check in at around 1:00 in the afternoon, the front desk staff tells me the upgrade room is not available until 3:00P.M.... however there is a " small room" available... when I asked if I could use the "small room" room now and then move to the larger room when available, the answer was.... "You need to choose now, we can't change you later"
Really, you can't accommodate that for a Platinum member....
I got stuck with the very small room... which by the way, didn't have a properly working plumbing..
Not worth it.... changing brands next time I'm in London.
February 12, 2013
Rated 2 out of 5 by Julie306 Looking forward to seeing the renovation
It was unfortunate timing to be at the Park Lane one month before the renovation begins. It's clear in many aspects of the hotel from the public space lighting to the shabby parts of the rooms that the refurbish is much needed. The location is really great accessible to the Tube and bus lines as well as many places to walk. I am looking forward to seeing the historic part of the hotel restored with modern design and upgrades to make it a more comfortable and enjoyable place to stay.
July 29, 2014
Rated 5 out of 5 by Shewho5516 The Park Lane is always like visiting an old friend
We have stayed many times at this hotel in London. It's location is absolutely perfect for our needs with Green Park and Hyde Park so close. We love dining in Shepherd's Market
and having the convenience of the underground stop at Green Park. The parks are always so beautiful and we just love strolling through them no matter what time of the year we arrive in London.
The staff is always wonderful with Richard, the head concierge, absolutely first rate! He can find the hardest tickets in London and the greatest restaurants! He is a true treasure.
The buffet breakfast is also wonderful. People come to the Park Lane from all over the world and the restaurant tries very hard to have something available for everyone.
The cleaning staff is also very thorough. I wish that the Starwoods organization would see fit to renovate this much deserving hotel. It is at a point where the carpets and a lot of the furniture need updating. It is always exceedingly clean, just old. This is not a problem of the hotel itself but with the Sheridan corporation not doing the proper thing. I much prefer this hotel to LeMeridien
or the new W, but some of that has to do with the wonderful history and location of this particular property. It is rather like a beautiful woman that is slightly beyond her prime but you love her anyway despite her flaws! I wouldn't dream of staying anywhere else in London.
November 30, 2013
Rated 3 out of 5 by TVtv Below expectations
Checkin time was unacceptable! We are Gold SPG members and not able to check in until after almost 5pm and 6pm for two rooms.
A complimentary drink voucher was given...after I requested it! The server in bar was very rude when we were ordering drinks!
A "special" separate drink menu was presented. Obviously a much cheaper,limited
menu.. Come on! A drink should be upon request, not limited to meager rations.
Server was abrupt and very discourteous! This was not a pleasant gesture after having to wait for hours to be in room on our upon checkin!
July 4, 2013
Rated 3 out of 5 by WilliamCO Great location. Heavy price for average room
The location, near Green Park tube station and across from Green Park, is really good. However, fewer choices of moderate priced restaurants within walking distance than expected.
The room was quite large for London but had very "bedsit" style furnishing. Bathroom was nice and a good size.
Online booking didn't explain 20% VAT very clearly and that surprised me when I arrived. You are paying for location and room size but not for the comfort of the accommodation.
SPG status seemed to make little difference - if it did I didn't realize it.
November 14, 2012
Rated 5 out of 5 by Tony45 Very nice hotel with great service
The rooms were somewhat dated but very nice and clean.
I like a firm pillow but the ones supplied were too soft. No I did not ask for firmer pillows.
The front desk people and the concierge were very helpful with any request.
I was told they are remodeling in September.
The sitting room was just wonderful and relaxing with harp music in the afternoon.
May 29, 2014
Rated 2 out of 5 by AshleyfromNY123 Old hotel, needs updating
Althought his hotel is in a great location for a great price, the quality of the rooms are fair to poor. I am a Platinum SPG member and stay about 250 nights a year with Starwood. This is probably the lowest quality hotel I have stayed with, but in a very convenient location. The room I had smelled absolutely awful, and did not seem to be clean. The air conditioning unit worked pretty poorly as well on very hot days. If you are planning to be out sightseeing all day, the rooms are doable, but otherwise, try another hotel for more comfort.
July 22, 2014