Rated 1 out of 5 by Harmonma general manager never responded to security breach
This hotel is not careful enough with guest security. I returned from dinner at 11PM and found a man standing in my hotel room. He had been given a key to my room in error, careless front desk attention to detail. Although this incident was reported to the front desk at the time, again the next morning, and to the mgmt on duty later that day no further apology or offer of compensation or future benefits were received. I am very disappointed in this experience and the property.
October 31, 2012
Rated 5 out of 5 by Rosie1960 The staff at this hotel are very professional and accommodating.
My children and I enjoyed our 8 day stay that this hotel and will be returning.
August 15, 2014
Rated 4 out of 5 by Radhe About room service
Please improve room service. lady who was doing room never kept coffee sop, shampoo in room.
August 12, 2014
Rated 1 out of 5 by LosAngelesSweety Very Disappointed!
I have stayed at Sheraton's in the past and had a pleasing experience. The experience I had at this location was not good at all. The room was not clean. There was a condom wrapper found in the sofa bed that was open and contents left a wet spot on the bed. Disgusting! And I was not offered another room. Instead they gave me a complimentary breakfast that I did not wake up in time to check out because of the rough night I had falling asleep in a room that was unkept.
December 18, 2012
Rated 4 out of 5 by Katie923 Most comfortable beds and pillows! Great stay!
We stayed here Friday until Sunday and had an absolutely amazing time. The room was large and clean with possibly the best bed I've ever slept in. The mall and lots of delicious restaurants were just steps away!
The only drawbacks for us was that two large family reunions were going on so the hotel was very crowded. The pool was also small and pretty chilly and we didn't get to use it due to how crowded it was. Other than that it was a nice stay and we will return.
July 8, 2013
Rated 4 out of 5 by HotelResident Pros/Cons of a business traveler
* The room is large which leaves plenty of room for exercising or other activities in room
* There are plenty of doors to close off the bedroom, adding extra layers to block off hallway & neighbor noise
* The parking garage is easy to navigate and feels safe
* The elevator requires a key to access any floor adding extra security to floor access
* The gym is sufficiently sized and has up to date equipment
* Front desk management is willing to pre-block particular rooms if requested ahead of time
* The bed is not comfortable like most Sheraton's (it's actually quite horrid)
* The staff is slow to respond to requests such as water or extending the stay (often forgetting) & does not prioritize the Elite line
* The front desk does not store a sufficient amount of quarters to provide change for the laundry machines (which are outdated and hard on clothes)
* The dry cleaning services does not tailor to requests such as no safety pins to attach skirts to hangers
* No club
Overall, it's still a good hotel but the level of service and quality of some items doesn't match the typical Sheraton experience.
August 6, 2014
Rated 2 out of 5 by djm1156 Needs Improvement
First time visit. Disappointing, waited almost 20 minutes to check in, asked for adjoining rooms to interview, 408 and 410 are not adjoining, front desk said nothing they can do, couch and chair padding was terrible, you could fall into ! Cleaning room people arrived at 6PM, I asked for them to come back in a little bit, they said they could not, asked for a drink at the bar, bartender, left, come back 15 minutes later, asked for my drink, left again. I did too !
August 3, 2012
Rated 2 out of 5 by Lj45 this was my 2nd worse experience with this Sheraton Galleria within the past year.
The intial room suite assigned I was in for all but 10 minutes the room was dingy dirty couchb& curtain sheers, ripped carpet upon entry for me to trip and wouldn't heat. I wastransferred to different suite. The next morning daylight revealed dirty comforter bed linen while exited shower I pulled hung linen towel that was dirty. There was a blown out vanity light the closet door was leaning against wall. The bathroom vent was filty and mold around lower walls.
February 24, 2013
Rated 3 out of 5 by Hardrock04Actual Atlanta Sheraton Galleria, September 2013
No frills property, reasonable prices and close to downtown if you are driving. Staff was friendly; they recognized my status at check in. This location was more than suitable for business travel. There is a mall across the street, 1000 feet (give or take) with numerous restaurants. The food at the hotel is pretty weak. I have stayed at this location 3 times in the past year. With that said, I would not consider this for either family or romantic travel.
March 1, 2014
Rated 2 out of 5 by grayson58 bugs in the bed!!!!!!
Everything was great until we went to bed. I don't know if this hotel allows pets however, I awoke in the middle of the night itching like crazy. I had very small ticks about 10 attached to me and I think a lot of flea bites. As far as we could tell this was only in the bed. We moved to the pull out sofa bed and that was fine. As much as we love the Starwood brand we will never stay here again. Room number 1017 needs to be treated.
May 16, 2014
Rated 5 out of 5 by DavidR My favorite
If you're a Platinum member, this is your hotel. You'll get every benefit.
Great breakfast, plenty to do within walking distance.
If you go to Atlanta for work and have a car, stay here. If you want to see the sights, stay elsewhere. I work, come back to my huge room with takeout food from one of the hundred nearby restaurants, couldn't be happier.
Staff is always great too, not always the case at a Sheraton. For what I need, this is an absolute 5-star.
January 9, 2013
Rated 2 out of 5 by kantaford Double charges, and dirty laundry
Check in was pleasant and smooth. But I found out when walking into my room, suite means you have your room split into smaller rooms - it speaks nothing to the quality of the accommodation. This hotel had the most annoying tv system I've ever seen, consistently switching from regular tv to the "pay us even more" menu options. I received WiFI, which was stated to be $X.xx per room per day. When receiving my bill I was charged for each device, which was NOT as it was advertised on the signup form accessed through the browser (which I only had to do once, not for both devices). Lastly, I noticed during my shower that there were dirty towels in my bathroom, that didn't belong to me. Ew. Upon checkout the clerk at the front desk obviously didn't care about my concerns, and I honestly don't think he even looked in my general direction.
May 14, 2012
Rated 5 out of 5 by Linda54 Very accomodating!!
Everything was great! I brought friends for a women's event and they were very impressed with our accomodations. I love that as an SPG member we get special treatment. And of course with being with ladies we liked having the mall at our back door!! I especially want to thank Tristen for being so helpful when I requested by phone a late checkout. That was wonderful!! I have nothing but good things to say. I would defininately stay there again if needed.
June 26, 2012
Rated 3 out of 5 by GaGirl99 Pricey
I was very disappointed to find out wifi is NOT complimentary. Sheets were not in the room for the pull out sofa bed. I had to call twice to get a top sheet and a fitted sheet. When the security guard came to bring the top sheet, he was rude. TV did not have some of the standard channels and parking was pricey considering the price of the room. Location was great for the Cobb Galleria, but service and amenities are not what was expected for the price.
March 13, 2013
Rated 1 out of 5 by Christy10 Will never stay here again
Upon check in and getting to our room, we learned that they were doing renovations, so there was constant drilling, to the point where we couldn't even watch TV or get rest after our drive there. I would think that if there are renovations going on, the hotel should at least notify you before your trip. When we asked about it, there was no offer to move us to another room, where it might not be as loud. Also, the bathroom had an area where the wallpaper was coming away from the wall and you could see mold collecting there. I also think it should be more clear, when making reservations, the amenities that you have to pay for. I have never stayed anywhere that charged extra for parking and did not offer free in-room Internet access. I think it is ridiculous that a hotel ranked as highly as the Sheraton, would charge for these basic things.
February 17, 2014
Rated 5 out of 5 by JerseyChic07305 Weekend Getaway
This was a nice hotel for a quick stay for the weekend. It was walking distance to the Cumberland Mall. In addition to that there is a great deal of entertainment and dining facilities to include Cheescake Factory, P.F. Changs, Maggiano's, etc. The price for parking per day is $8.00 and the internet is $9.95 per day. The pool isnt that big but if youre trying to get a quick swim done it will work for you. The room was indeed comfortable and spacious.
November 7, 2012
Rated 5 out of 5 by MooreFamily Loved It!
We had such a great weekend at Sheraton Suites Galleria-Atlanta! We can not wait to come visit again!
August 6, 2014
Rated 3 out of 5 by Marcina Almost always a great place to stay until
I travel quite a bit for business and have to come to Atlanta quite often, love to stay at thsi hotel, it's clean, close to everything, the rooms are perfect size, bed comfortable etc. I stayed last week and the staff was not as accomodating as they usually are, tried to check in at 2:45 and there were no rooms available the internet did not work in my room at all (5 days), door was broke couldn't, changed rooms, bill wrong, SPG points not added
September 5, 2013
Rated 3 out of 5 by Klktck Disappointed
We chose this location for a recent trip as we like the location & this was one of our favorite hotels in the past. However, the Galleria was below par on this visit. The revolving door at the front was broken, we had whole sections of wallpaper falling off the wall and both sets of shears on the windows were torn. This is not the level of quality we are accustomed to as Starwood owners. It looked like the room had been a site for a frat party.
December 19, 2011
Rated 4 out of 5 by Kim0704 Parking Facility Issues
Using the guest key to exit the garage did not work on several occasions. I paid with a credit card the $8 fee and it was not until the 3rd day that I started requesting assistance at the gate and leaving without using any key or card. The hotel keys were recoded 3 times during my stay.
July 17, 2014
Rated 5 out of 5 by KYgirlinGA Pleasantly Surprised
We stayed here for a night out and were so pleasantly surprised by how nice the hotel, room and staff were for the price that we are already planning on coming back for our next date night!! The rooms were more than comfortable and clean and the staff did everything they could to make our stay enjoyable! We travel a lot and have stayed in many hotels and would say this is one of the best places we have stayed and you can't beat the price!!
December 19, 2012
Rated 5 out of 5 by GEGE2 Great Stay
The hotel was clean staff was outstanding class A. The food and drinks was a little on the expensive side. The rooms were clean only problem was the noise from the highway. I would recommend staying at this hotel location is great lot to offer in the area easy access.
July 17, 2014
Rated 3 out of 5 by LJeff The best of times the worst of times. People vs. Gym.
The hotel is a typical Sheraton, however, it is on the tired side of these facilities.
The hotel personnel were top notch. Friendly, helpful, proactive. You couldn't ask for more from a much higher priced hotel.
The gym on the other hand is terrible. It is among the worst I've visited. It needs to be gutted and totoally refreshed. I stay in SPG properties for the gym facilities. I would not stay here again for that reason alone.
November 6, 2013
Rated 2 out of 5 by jay55 dissapointed
this was my second time staying at this hotel and this experience was terrible. The sink in the bathroom was clogged,the sliding door between the bedroom and bathroom did not work,so there was no privacy.the telephone in the bedroom did not work and i complained everyday but no one came to fix it.instead they gave us a free breakfast buffet on sunday.the parking lot is dark and isolated and there is no free wifi access in the room
June 27, 2012
Rated 2 out of 5 by James1010 Five star price at a one star hotel
Wow, now I know the meaning of second class citizen. I was stuck in the far corner of the unfinished building. The ceiling was unfinished and the hall way looked as if a construction crew had just left without cleaning up. The walls were stained, vents not clean and what appeared to be black heel marks along the wall way. There was no room service the first day of my stay and I had to call and request room service the second day.
November 27, 2012
Rated 2 out of 5 by Jen2004 Not what we expected
At check in the front desk employees were not equipped to handle the volume of patrons. Seemed confused about the 'Be Green' e-mail I had received a few days before about no room service. I booked 2 rooms together and we were separated by 4 floors. However that was easily fixed. We were the for the Metro Atlanta Fire Conference and this hotel was the only participating hotel of this function. The staff was very clueless about the event, shuttle services for the fire fighters and events that would be taking place at the hotel.
The room was also not what was expected. The carpet is falling apart with strings coming out. The outlets in the bathroom and worn out and should be replaced. I could not bet the blow dryer to stay in the outlet to dry my hair. The lights were difficult to work. All the lamps seem to be connected to a wall switch we could never find.
May 20, 2013
Rated 4 out of 5 by etcurtis Paid parking
I think it interesting that you charge for self parking and in-room internet for your paying guests, SPG or not.
I was in town for the Georgia Association of REALTORS convention at the Galleria and chose the Sheraton which advertized a covered bridge connecting the hotel to the Galleria. In fact, to reach the bridge you had to walk across a highway and an area between two pedestrian bridges that made up the rest of the way.
January 31, 2013
Rated 4 out of 5 by Melinda40 Business trip
My stay here was for business reasons and the location was excellent. It was within walking distant of great shopping and dining as well as the work facility for me. The only disappointment was in the wifi signal from my room was horrible. I could not get or keep a wifi signal for more than a minute. I have a on-line webinar that lasted 3 hours and I have to spend the bulk of it in the hotel lobby just to stay on-line.
October 10, 2013
Rated 4 out of 5 by Chancellor This hotel has a great staff
I really enjoyed my stay at your hotel over the past 3 days. The suite was spacious, I was very surprised. Your staff was excellent. They always seem to have a smile and a friendly hello. The bed was comfortable and great pillows but the pull-out sofa bed was just the worst! That is my only negative comment I have about our stay. So convenient to all of our meetings. Food and shopping choices were excellent. Thanks.
February 5, 2014
Rated 5 out of 5 by anakinhush Nice Stay
I love the size of the rooms, ease of access to major high ways, and lots of places to eat within walking distance.
July 28, 2014