Rated 5 out of 5 by travelingman2012 Outstanding Staff and Service!
I tend to notice good service when I see it considering my extensive travel experiences in hotels all over the world. Rarely do I find the consistently OUTSTANDING service and excellent accommodations that The Sheraton Atlanta provides. Manager Paul as well as the entire front desk staff have personally taken the time to make sure all of my needs are met every time I visit, especially making me feel like a true VIP by always acknowledging my Platinum SPG status. Room service, bell staff, house cleaning, and Fandangles Bar/Lounge(especially the truly entertaining "Chiowat") all have a professional and courteous demeaner. My congratualtions to management and your training methods. I have been fortunate enough to stay at top notch hotel groups in many locations aroung the planet, however I will continue to choose Atlanta Sheraton and Starwood properties in the future as my company of choice for the very reasons above. I also feel very comfortable recommending this hotel to friends, clients, and family. Please keep up the good work and I look forward to my next visit.
April 10, 2012
Rated 5 out of 5 by Coy919 Union
Very Nice hotel. Water was always hot. Service was pretty good. Very long waits in the resturant Fandagles but that of course was to be expected since there where many people in the hotel due to the conference.
July 8, 2013
Rated 5 out of 5 by EGrady A Wonderful Hotel!
I was so impressed by the customer service. I was ill and the management went above and beyond to make sure I was taken care of. Thank You so much for making me as comfortable as I could possibly be.
January 27, 2014
Rated 5 out of 5 by Charris49 Hotel stay
The hotel had very nice rooms with many amenities for an enjoyable vacation. It allowed for the sightseeing of many places around Centennial Park. The food was tasty and historical to the Southern cuisine.
December 5, 2012
Rated 2 out of 5 by CHSjr Older Hotel
I was there for a convention. Layout is very fragmented. Food and Beverage area is not convenient. Room was OK but not up to standards at other convention type hotels in the Atlanta market.
February 26, 2014
Rated 2 out of 5 by DAN2213 THIS IS NOT 3 STAR
THE RATING ON THE HOTEL IS NOT EARNED. THE ROOMS ARE NOT WELL MAINTAIN AND HOTEL IS REALLY DATED. IT SHOULD RECEIVE AT BEST A 2.5 STAR RATING. FOR A BIG PRICE TAG OF A 4 STAR HOTEL I WAS NOT HAPPY.
January 15, 2013
Rated 4 out of 5 by Jimestesphl Very, Very loud
The first 2 nights here were marred by the sounds of hundreds of teenagers in the hallways until 1 am. The hotel made amends by giving me free breakfast for 2 mornings. (Though it should have been for my entire stay.)
Wi-Fi was not available in the conference room. We had a group of 15 people or so and though the hotel provided a conference room for us they didn't give us a passcode for the wifi. Even those of us who were guests of the hotel couldn't get the passcode. Kind of cheap if you ask me.
Food and beverage prices were outrageously expensive.
The staff were all very kind and helpful and they appeared to genuinely care for the guests.
May 14, 2014
Rated 1 out of 5 by Mar30 This Hotel was not very accomodating
From the time I arrived at 4:00PM the room was not ready. The parking was horrible and I couldn't find a space in the hotel parking garage but still paid to park. I would not stay here again.
August 1, 2012
Rated 1 out of 5 by Rippedoffcusomer Dont stay here!!
Terribly small rooms, rude front office staff.Paid to much for bad level of service and bad rooms. Double billed. Still trying to fix. This experience ruined our weekend and days off.
March 14, 2012
Rated 5 out of 5 by tombo42 Great experience!
From check in to check out it was a totally remarkable experience. Staff was extremely accommodating. Club room great.
Fandangles great. Karim Sharif very attentive to all guests.
December 18, 2013
Rated 5 out of 5 by DaCoach Staff members are first rate
Stayed for 3 nights for a conference. Found the room to be quiet and comfortable. Good location with a close walk to downtown. All staff members were super friendly and helpful.
December 18, 2012
Rated 5 out of 5 by cindell11 Great hotel!!
Our group had such an amazing time this weekend! Your hotel exceeded our expectations and we will definitely be back! I would highly recommend this hotel to anyone.
January 27, 2014
Rated 5 out of 5 by Brown1908 This hotel has great staff
From the moment I drove up to the hotel to the end of my stay the staff was great. I experienced outstanding service. I look forward to my next stay at this hotel.
September 16, 2013
Rated 4 out of 5 by Tomo2012 Great business hotel
I want to give credit to the staff of the hotel, who do a wonderful job in meeting, greeting and taking care of the customers. The level of service was impressive.
May 14, 2012
Rated 5 out of 5 by PatPat13 The staff were great
The staff of the hotel were great!! Always smiling, always asking if there was anything they could do to help us during our stay. The bellboys were wonderful!!!
October 7, 2013
Rated 5 out of 5 by mcd16 Friendly staff
The staff were all excellent during our stay. It was a large convention (55K people) and they were always willing to go above and beyond for the guests.
September 4, 2013
Rated 5 out of 5 by drmstck Fantastic Stay
Couldn't ask for a better stay. Great location, services, and staff friendliness. PS - locks on the bathrooms is the only request I would have.
July 17, 2013
Rated 5 out of 5 by AKM2013 Great location, even better service!
SPG recognition was awesome. Got club level floor and access. Room was clean, staff very friendly and closeby to everywhere we needed to go.
September 27, 2013
Rated 5 out of 5 by CaseTraveler Excellent service and great food
The staff at the hotel were consistently friendly and attentive and went way beyond the level of service I have experienced at most hotels.
March 26, 2012
Rated 5 out of 5 by bamafanjjj Great Location!
Hotel is perfect, to just park your car for your whole stay and is walking distance to everything in downtown!! and to the underground!
October 6, 2013
Rated 5 out of 5 by KDee Sheraton Atlanta Hotel
Staff was excellent, friendly, very professional. Went out of their way to assist us and were so friendly. Wonderful attitudes.
September 16, 2013
Rated 5 out of 5 by mrsfoo Atlanta Trip
The front desk staff was courteous and patient. This hotel has the absolute best concierge and bellhop service. Great stay!
April 8, 2013
Rated 5 out of 5 by Lexie4 Good Experience
My boyfriend and I really enjoy staying at this hotel. It's really convenient when we just want to have a small getaway
October 7, 2013
Rated 5 out of 5 by Jeremy30 The hotel was great.
We really enjoyed our stay. The staff was great and the room was clean. We will stay here again on our future visits.
September 30, 2013
Rated 2 out of 5 by Dede Professor
Hotel needs improvment, sheets were clean but bedspread was not, the bathrrom doors are inappropiate
February 25, 2013
Rated 4 out of 5 by marty1005 Sheraton Atlanta: nice hotel
This is a very nicely located hotel for visiting Downtown Atlanta. The rooms on the club level were a bit smaller than I thought it would be, but comfortable since it was just me. They were in the process of remodeling the entrance so access was a bit challenging. Overall a very pleasant experience.
October 7, 2014
Rated 5 out of 5 by Lenny445 Very Pleasant Experience
Let me say that I am a recent SPG gold attainee, and this was my first experience as a gold member at a larger Sheraton. The Four Points I stay at on a regular basis really doesn't have much in the way of upgrades, so it was quite fun to be recognized.
The staff met or exceeded my expectations at every turn, from my early check-in to luggage storage at the end. The club lounge was relaxing, quiet, well-stocked and really nice to duck into when I had a meeting break. Also notable was the food provided for our business meetings - it was really good - far better than the standard buffet fare. After all that, tho, what it really came down to was the snack that the staff left in my room at the end of the day. If you remember nothing else, remember this: banana bread pudding. I don't know if the pastry chef brainstormed with anyone else about the perfect bedtime snack, but this is it - not too sweet - and wait for it - no crumbs. Funny thing is, the next night, after a huge meal with my colleagues, I found myself hoping that another loaf was waiting for me. It was, along with a nice note from the general manager - and I muched on it as I packed, and realized I had a really good time at this hotel.
February 12, 2012
Rated 5 out of 5 by Luckie1996 This hotel has great beds!
Love the Sweet Sleeper. Bathroom floor and shower could use a through cleaning.
January 15, 2014
Rated 5 out of 5 by mrgprtr The Bath rooms are very small
The bath room NEEDS HELP!!!!!! The sliding door is really bad!!!!!!!!!!!!!!!
September 19, 2012
Rated 5 out of 5 by VIcA55 Hotel Review
everyone was great from front desk to bellmen to waitress in the bar
October 16, 2013