Rated 1 out of 5 by Diamor Bad experience
I have been at this hotel before. This time it was a very bad experience. I was charged 11 days before to my arrival. They have never done this before. I have never been charged ahead at any hotel. They want to charge the guest for everything parking, internet and on... I do not understand that a guest have to pay for a parking at the hotel where he stays. I also think that internet should be free. Hoe come the hotel want to charge $9.99 for internet. The worst of all of this is that they do not inform you when you make the reservation about all this fee. They wait until the guest arrive.... Very dishonest. I will avoid to stay at this hotel
June 28, 2014
Rated 5 out of 5 by Socrates22 Awesome
Stayed for ALAPCAE and was happy as a clam.Staff was great from Valet to food staff and food was delicious...enjoyed Sports Bar as well.Even shower was excellent!
June 28, 2014
Rated 5 out of 5 by Anna14 Pillows/ Parking
Everything was great except the pillows. I think they're probably expensive down pillows. They look plush and fluffy until... you sleep on them. They seem to flatten out after a while. Two pillows were too much! The parking deck is ridiculously expensive. But I'm not sure whether that is the hotel or the city.
June 28, 2014
Rated 4 out of 5 by curt45 Pillows
You need to get a firmer pillow. They melt away when you lay your head on it.
June 28, 2014
Rated 3 out of 5 by LouLou52 I'm disappointed
I paid extra to receive club level amenities. I feel that the room was just a regular hotel room - it was difficult to keep it cool. The hallways in this hotel were extremely hot. The club level food was mediocre at best. I was disappointed that wine and beer were not compimetary in the club. The club level attendant didn't show up on Sunday and the manager had to scramble to get it going by about 7:30 am (supposed to open at 6). I had to go through extra steps to get the internet working. I had to send my order back in the terrace restaurant due to too many hot jalapeños in the chicken burrito. The wait staff in both the terrace restaurant and the sports bar were very nice and they did a good job. Overall, I do not feel that this was a 4 star experience for me.
June 26, 2014
Rated 5 out of 5 by LDS430722 Mainly great
We had a good stay here. The beds were great. Breakfast was good. Staff was helpful from bell hops, to maids to check in.It is VERY obvious staff has been trained to represent the Sheraton brand in a positive light. It is working!! I called down for a phone charger and was directed to security. Three women in security could not have been more helpful. I would have given up long before they did, they finally found one and the day was saved. I believe it was L. Johnson that donated an old charger of hers. How cool was that. I have only one complaint and it is a BIG ONE. Saturday morning check out line was an unacceptably long. We stood in line for over 30 minutes until I hopped out and asked the concierge for help. If I had stayed in line, I believe my wait would have been at least one hour. I would have been late for my conference. There was only one staff checking out a long line of people while other staff were buzzing around. I believe there was one person over in Gold SPG but that was no help. Obviously there was no management doing their job and no time for the overworked clerk to ask for help. Shouldn’t staff be trained for this predictable situation? This is a predictable problem and I couldn’t believe we were standing in line for that long. Friday night check in had 3 people checking in. There were two groups of people checking out ( Antique Roadshow and a cheering camp) and even I would have known to have at least 3 people checking out. A huge deterrent for anyone considering booking their next trip.
June 25, 2014
Rated 1 out of 5 by ray8905 Never again at Sheraton
when I called Sheraton tried to charge me $60.00 more than the advertised price. For Alabama's largest hotel to only have 2 check in clerks with a line of 15 people waiting was ridiculous. Availability of a parking pass was never disclosed and upon complaining I was rudely told that they didn't have to tell me a pass was available. At the lounge it took 15 minutes to get a drink and appetizers came without dishes or silverware. Did I mention housekeeping was still in the room when we entered. no refrigerator and wifi is $10:00 a day. who charges for wifi anymore. the hotel is old, dirty and needs upgrades. Worst hotel experience I have ever had
June 23, 2014
Rated 4 out of 5 by Staci123 Guest services is great
We were initially given a room near the ice machine (and the preteens running back and forth to it) with a view of the atrium. So I called to see if it was possible for us to change rooms. Pat in guest services deserves a gold star! Not only did she accommodate our request, she called us back after a couple of minutes so we wouldn't worry she had forgotten about us. Then, she personally delivered our key to us and walked with us so we would know where our next room was located (and it had a HUGE window facing the outside). Pat also gave us good tips on where to find a bite to eat nearby. It is rare for anyone to take the time for face-to-face interaction today and we appreciate her doing so!
June 23, 2014
Rated 4 out of 5 by BES03 Birmingham
The hotel was very nice and the staff very helpful. Minor problems with the elevators. The down side, the pool was so seperated from everything else.
June 23, 2014
Rated 5 out of 5 by gams The employees make the difference
Every employee that I made contact with was very efficient, polite and responsive.
I was only there for one night.
June 22, 2014
Rated 1 out of 5 by Andray Very disappointing
My husband and I recently stayed at your hotel. We had not stayed at a Starwood Hotel in a long while. When we checked in, your clerk checked me in for 2 rooms for the weekend (I had reserved 1 room for the weekend). The staff was poorly mannered and did not seem to want to help. We stayed on the Club Level. Our room really needed a facelift. The hallways were not controlled properly for the hot weather - the hallways were uncomfortably warm. The entire stay continued like this. So-my husband and I left yesterday (Saturday) even though we had paid for an additional night.
I don't think we will be back.
June 22, 2014
Rated 5 out of 5 by Chris123456789 Bruno Mars Concert Stay
I was very satisfied with the condition of the hotel. If you stay for BJCC event, just take the skywalk over to the concert hall. So easy. Comfortable bed and bath was fine.
Great experience except for very slow room service. Had to call twice and still no one came. Front desk called to see if we had received our items but we hadn't. Got them about 30 minutes later. Total wait for room service order was over 2 hours.
June 16, 2014
Rated 4 out of 5 by KyCarter11 Surpasses expectations
The comfort, facilities, and general atmosphere were all there as expected, but what made our stay a 5-star experience was the attitude and atentativeness of the staff. From the time we left our car with the attendant upon arrival until our departure, every staff person we encountered went out of their way to assist us and they did it with a smile on their face!
June 15, 2014
Rated 1 out of 5 by BT44 Sheraton Birmingham, AL
I was disappointed with the room in general. No amenities, wifi charge, outside of bathroom tub was dirty, ice machine on my floor was out of order all weekend. Valet parking was slow to bring my car.
June 14, 2014
Rated 2 out of 5 by Pound53 This hotel is located in an excellent location.
Upon arrival discovered tub/shower was dirty
Front clerk unfamiliar with the type of room that was reserved
Valet wrote wrong type of vehicle on ticket.
Confusion regarding delivery of luggage to assigned room.
June 13, 2014
Rated 5 out of 5 by BBsmom Excellent choice for events at BJCC!
This Sheraton hotel is an excellent choice when enjoying events at BJCC! You can't beat the convenience. Good rate and great staff. Ms. Allison with Guest Services was especially helpful when we checked in!! We'll definitely be staying here again.
June 13, 2014
Rated 5 out of 5 by Denny55 Great Stay!
I came to Birmingham for the Steel City Jazz Festival. The Sheraton was a block from the venue...perfect location. The staff was friendly, professional and courteous. The rooms are neat, clean and comfortable. I stay at this location often and I will continue to do so. I highly recommend this hotel!!!
June 10, 2014
Rated 5 out of 5 by Morris66 Conference Stay
I stayed at the Birmingham Sheraton for a Technology Conference in early June. My stay was outstanding! Upon check-in I used the valet service and never needed my car for my entire visit! The hotel is conveniently connected to the BJCC convention center so I could walk to everything. I used the fitness center, pool and in house restaurants all of which I would highly recommend.
June 9, 2014
Rated 3 out of 5 by Dedric6324 Hotel Stay
The overall stay was okay. I was not Impressed with the room. It was not up to what I think a Sheraton should be. The hotel tried to charge me for internet access (which I declined to pay for 9.98) The room service was not up to par and they got my order wrong. I was not impressed.
June 9, 2014
Rated 2 out of 5 by miffedone Not staying here again
Too many negatives to warrant another stay.
Shuttle service from airport took an hour. Shuttle to the airport was supposed to leave every half hour. I waited through two half hour periods, no shuttle, ended up taking a cab, cost $20.
Signed up for the Green service to be environmental. Didn't realize it meant no cleaning service at all. Beds weren't ever made, trash never removed.
Nearly $20 for a continental breakfast buffet, did it once. too expensive for what you get.
TB remote didn't work well, mute button didn't keep the sounded muted, came back on.
turn down the volume and the volume would raise back up to previous volume on its own.
June 7, 2014
Rated 5 out of 5 by Doug57 Phoenix Festival Restful
Came for the Alabama Phoenix Festival, and was really surprised at how quiet and comfortable the room was. Normally, at conventions, I have a hard time getting any rest, and that was not th case here.
June 4, 2014
Rated 4 out of 5 by Ksmi14 Enjoyed the Stay
The stay went well. The hotel staff were wonderful. This was what made the stay the most enjoyable. I would recommend the Sheraton for that reason. The room was also good.
June 3, 2014
Rated 3 out of 5 by JR12 Nice hotel
WiFi in the room isn't free. It is in most places I stay. Hotel parking should not cost more than non-hotel parking in the same parking deck.
June 2, 2014
Rated 5 out of 5 by fcwmjw Needed Change
I have sleep apnea and use a CPAP machine to allow for a good night's sleep. This sits beside the bed and needs a source of electricity.
My room's bed was placed in front of the only available electric outlet on that side of the room that was within the machine's electric cord length.
To get to the electric outlet I had to move the bed. However when I tried the headboard came loose. This did allow me to plug in my machine.
Please provide either an already plugged-in extension cord or make the electric outlet by the bed easily accessible. The quickest and cheapest would be to provide an already plugged-in power strip placed on the small table beside the bed.
Also, the housekeeping staff should check for any maintenance problems. The towel rack in the bathroom had one side pulled out of the wall. I reported this to front desk personnel the next morning.
Other than the above no complaints. The room was very quiet, clean, well-kept.
May 28, 2014
Rated 5 out of 5 by Leo03 This hotel offers something for everyone.
We spent four glorious days in Birmingham's Sheraton Hotel. The rooms are very comfortable and staff outstanding. The main restaurant served delicious food and offered a soothing ambiance. Looking forward to our next stay.
May 27, 2014
Rated 2 out of 5 by jhnrffn Ruffin stay 5.21
Wow, never again will I stay here. The self parking is terrible. No folio and after 2 telephone calls and one online chat session, I finally realized they had my name spelled incorrectly!! Not acceptable for the price paid in Birmingham, AL
May 27, 2014
Rated 5 out of 5 by Quietstorm69 Great staff
Every person I encountered from valet, concierge and front desk persons were so polite and professional. I constantly heard sir and mam. Coffee stand and restaurant employees were equally on point.
May 23, 2014
Rated 3 out of 5 by Canonlawyer Cannot recommend Birmingham, AL, Sheraton
I had a confirmed reservation for a club-level room but was given #1462 (in another wing, club lounge not accessible by elevator in my wing). Asked for a quiet room. My room was next to the interstate so got little sleep. Two lamps at bed did not work. Check-in took too long, maybe staffer did not understand computer system (she had to ask help of her supervisor twice). Went to club lounge for cocktails, they had good hors d'oevres but I did not see any beer, wine, or spirits available for a fee, as advertised. However, valet parking was excellent.
May 21, 2014
Rated 5 out of 5 by Radar14 best hotel for area events
When in Birmingham for events at or near the civic center, this is the best location. The staff is always accommodating and rooms are clean and comfortable.
May 19, 2014
Rated 3 out of 5 by gy1303 Room
Upon entering the room, I notice a BO smell. I couldn't put my finger on it and after showering, I still noticed the order. I think that it was in the carpet. Also, the coffee maker did not work and I did not have time to get a replacement so went without coffee. All the carpet throughout the hotel was dirty and/or stained and just had a dirty feel to it. It looked like someone threw up in the elevator at some point and stained the wall.
Also, I would expect the hotel to offer free wi-fi in the rooms instead of charging 9.99 for it. Also, would be nice if parking could be included on the bill instead of having to wait in line and pay to get out of the garage.
The round table in the banquet hall made it impossible to eat and watch the speaker at the same time. I suggest a monitor at the rear of the hall as well as on the stage.
May 15, 2014