Sheraton Grand Sacramento Hotel

  • 1230 J Street,
  • 13th and J Street
  • Sacramento,
  • California
  • 95814
  • United States
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Rated 4 out of 5 by 490 reviewers.
Rated 1 out of 5 by dusty room and smoke alarms I have stayed at this hotel 3 times. The first two times were an excellent experience. The third time was different. The furnace air duct is filled with dust. A few hours after turning on the furnace, the smoke alarm sounded. It beeped every hour for 4 hours. I eventually figured out what the problem was and turned the furnace off. Beeping stopped. Watch out for the $18 parking charge. No body asked me if I wanted to pay for parking, the charge just appeared on my credit card. Overall, not a restful experience and a negative surprise on my credit card. Since I have been to this hotel a couple times before, I know they can do better. December 17, 2012
Rated 5 out of 5 by Jon at the Front Desk is a diamond in the rough I had an amazing stay at the Sheraton. John at the front desk and the valet crew delivered service above and beyond I have ever experienced. With there help I was able to have an amazing stay, deliver my presentation, and charge my phone. Great attitude, and they always went above and beyond the norm. For example having my luggage placed in my car while I was presenting was a lifesaver on time I so desperately needed. Thank You, Erica April 29, 2014
Rated 1 out of 5 by *****SPG Platinum STAY AWAY***** *****SPG Platinum STAY AWAY***** Just Checked in to the Sheraton. Upon arrival, I was greeted by Sarah at the front desk how immediately told me to wait as she picked up the phone that began to ring after I arrived at the desk. After standing there waiting for her to finish her conversation the fun began. I am platinum with SPG and travel weekly, I asked Sarah if they had anything available for me in an upgrade and I was told the hotel was filled with platinum's and there was nothing in the way of a better room for me. I asked about the club lounge and she told me they had one but I was NOT going to be staying on that floor because once again they were completely full of platinum's and there was not room for me. (I was not asking to be put on the Club Floor) I then had to ask her what floor it was on as she was so busy informing me that the hotels was full of platinum's she was not able to consider the fact I just wanted to go up and get a soda, and a cookie. I went up to the club lounge and my key card had not been programed correctly probably once again due to the fact there were so many platinum's staying here, the system can not handle it??? I called down and let them know my key would not work and they said they would send up a new Key "Right Away" after waiting for 20 min, I called down again to ask where my key was and was told they had my key but were too busy to bring it up. After explaining that was unacceptable they finally sent up a key. I am here for another night and can not wait to get out of this place so full of Platinum guest, that I do not even get decent service. I feel sorry for the people who are not platinum because if business travelers are treated like this. I stay at Sheraton's all over the Western US, AK, HI, Mexico , and the Caribbean and this is the worst I have ever been treated. I do NOT recommend this hotel and will NEVER STAY HERE AGAIN. April 2, 2013
Rated 5 out of 5 by Always pleased the staff upon arriving at the hotel always make you feel special as they greet you at the valet, bell man or front desk depending upon arrival needs. The rooms are large and comfortable. May 7, 2014
Rated 3 out of 5 by SacAnime stay at Grand Sheraton Sacramento Stayed here for SacAnime winter - you can't pick a busier, noisier time than an anime convention to test the hotel's mettle! The reservation, check in process was fine. We felt very lucky because we had heard this location was sold out! You can't beat the location - right across the street from the convention center with self parking across the street from both. The self park was much more reasonable than most places. Check in process was smooth, rooms were basic and nice. It would be nice to have a mini-bar, refrigerator and parts of the room were not very well engineered (read - engineered by a man) because although they had a nice magnifying mirror to put on your make up - the light was conveniently situated BEHIND the mirror - which doesn't do much good when you are putting on makeup. Additionally, the room service menu was outdated, so when three hungry girls called down their order, they couldn't fill it because most of the items were no longer offered. They also managed to forget items once we got dinner order. (Kudos to the staff for promptly comping us dessert and delivery for the oversights, but "boo" for stating they would comp us another (more expensive) part of the meal instead). As with any "sold out" event centering around the hotel, the elevator situation was a nightmare and not handled very very well. In order to avoid the 20 minute line in the lobby, we had to walk up 3 floors (with all our artist alley gear in tow) to catch an elevator up (or down) as the 2nd floor elevators were closed. They did, however post a (good-natured) guy in the lobby floor elevator bank to keep everyone moving and keep the peace. We went to breakfast in their hotel restaurant (Morgan's) and it was fine - service was good and they were able to get us one meal in a "to-go" box as requested. Nice to also have my drink in a "to-go" cup as well. Visited the gym in the early morning. They had lots of equipment and everything seemed to be in good working order. It was relatively clean and neat. (A couple of towels on the ground, that was it). I used the treadmill - it was a smooth run. A quick visit to the front desk and we were able to get a late check out (1pm). All 'n all I'd say our stay here was fine. It is a nice basic hotel in a nice, basic area. I'd stay again if in the area. January 7, 2013
Rated 5 out of 5 by No free internet Hard to believe that there are still hotels that do not provide free internet access. It is like saying there will be a separate charge for the water, heat and furniture. I suspect the reason is that this location has a high percentage of business guests and the rational is that the guest can just expense it. May 3, 2014
Rated 4 out of 5 by Knowing about events When I booked the room I should have been informed about the prom night event taking place on evening we stayed at the hotel. My wife and I didn’t get much sleep due to the kids running around laughing and screaming. We didn’t call security or the front desk because we thought it would die down eventually; they kept it up until past four in the morning. We did say something to a man at the front desk while checking out about our sleepless evening. As of this morning my wife thinks our credit card charge reflects a discount for our night’s stay; and for that, we thank you. Other than that I would stay there again; but only after checking with special events. May 6, 2013
Rated 5 out of 5 by Customer Service The service to the customer was absolutely wonderful. Especially liked when we checked out and asked them to hold the luggage they requested to go ahead and pull the car around and pack the car for us. When we were ready to go it only took about 3 mins for the car to come and it was ready to go. Such nice people from the start of the stay to the end. May 1, 2014
Rated 5 out of 5 by Quick Trip Perfect room and staff was very helpful. May 8, 2014
Rated 3 out of 5 by Food and Beverage Ever since this hotel moved their food service down stairs next to the bar, the service has gone down hill. They bar staff has to also run up and down the stairs to get food fro the restaurant area also. Not enough staff to go around. May 4, 2014
Rated 1 out of 5 by The Worst EVER Conference Experience I booked my room for two nights for a conference two months ago. After leaving work, we packed and left for our destination. We drove 2 hours to Sacramento in traffic so we decided to grab a bite to eat before checking into the busy hotel. While at the restaurant, I called to let the front desk know that I was in town and still planning to check in. It was rather late, and I had not cancelled my reservation or anything like that. Yet, although I had never had this experience, I felt the need to confirm my arrival. The attendant responded affirming my reservation was still in the system. About an hour later when I arrived, I was met with an entirely different circumstance. We were told that our room was given away because the hotel oversold. I was beyond disappointed. I expressed my frustration to no avail. To begin with, the front desk was under-staffed. The only person at the desk was not... let's just say that she was not prepared or capable of handling the mayhem she was experiencing, and the manager on duty and no one else for that matter was there to assist her or the other guests that were lining up and growing impatient. After waiting 20 minutes, the manager on duty finally came out from behind the door and while he was very nice and I don't blame him for the madness I was confronting, he lacked the ability to satisfactorally accommodate us. They offered to send us to another hotel around the corner and pay for a night's stay. They offered a cab to and from the other hotel and that was fine. The issue I raised repeatedly was that we were staying two nights, not one, which meant that we would have to check out of the hotel at 11 and wait to check back into the Sheraton at 3. That is so inconvenient and I was there working with no time for all of that chaos. I represent a state legislator and the demands on Saturday were pretty tight. Despite my expressions of dissatisfaction and disappointment, I left with bags in hand for the hotel. They said that they would contact us when our room was ready. By the way, when I told the front desk manager on duty that I was going to tweet, facebook and yelp my experience, he told me to tell them he said hi. I was like wow. Really? The next morning, after my staff breakfast, I came back to the hotel for another event and decided to check in to check the status of the room. Since they hadn't called as promised, I actually hoped that we could stay where we where because we didn't have the time to switch in the middle of the day and we were quite comfortable there to be honest because they seemed to care about our inconvenience. When my fiance spoke to the front desk attendants they said that the room was ready since 7am. They hadn't notified us by the way. The manager on duty was not available to speak with us because she was on the phone holding for Expedia. Of course her back office business was more important than her front office business. I couldn't wait so we went to the next event. While I was working, my fiance went back downstairs to appeal for the opportunity to stay where we were. Instead of being greeted by understanding compassionate staff, he experienced disconnected sarcasm and denial of our request to stay where we were although that was offered up as an option the night prior. He spent the next two hours moving us out of the other hotel by himself because I was working. Our entire trip was marred by this experience and it is what stands out in our memory of the weekend. Although we received a complementary bottle of wine and a nice letter of apology, we do not feel satisfied because there is one simple fact that remains... Since when do hotels oversell rooms for busy conventions. I was told that the other guests who arrived on time for their check in did not get rooms until 7pm because the hotel actually offered guests from the previous night an opportunity to extend their stay for more money. So in essence, they profited from the inconvenience their new guests experienced. That practice is deplorable. I hope that the Dems never uses this hotel for the convention again. Me and a few talented organizer friends of mine are going to push our Party Leader and suggest a different guest hotel because the way they treated us and countless others is consistent with the Sheraton's sense that they no longer have to work for good padronism. They took us for granted and that doesn't sit well with me. April 15, 2013
Rated 5 out of 5 by Perfect hotel with a Beautiful View The room has a great view of the city and the bed was so comfortable. The club lounge was awesome! The hotel staff are very polite, attentive and helpful. We stayed at the hotel to attend a wedding that was located across the street. Location of the hotel is great for the night life. Everything is just a walking distance. I will definitely stay here again. April 30, 2014
Rated 5 out of 5 by responds to needs very timely Thank you for taking care of the barking dog across the hall quickly. May 5, 2014
Rated 4 out of 5 by Great location clean hotel, good food, has all needed hotel needs May 5, 2014
Rated 4 out of 5 by Best part is location next to Event Center We had a volleyball tournament at the Sacramento Convention Center and the Sheraton is located right across the street from it. Really, only about 40 feet from the Sheraton! So convenient! We had a room on the 22nd floor and were pleased with this hotel overall. Clean, nice hotel, open restaurant/bar area next to lobby. Parking is $18 at the garage across the street, or on Sundays, street parking is free. They let you park in front temporarily to check-in/load. The max late check-out time was 1:30. Plenty of great restaurants within walking distance. 4 elevators so didn't wait long. Employees were friendly. Hotel card keys worked well. Only one roll of TP, however. May 20, 2013
Rated 5 out of 5 by Central location The hotel was situated exactly where I needed to be for a two-day event. One day took place at the hotel itself, and one day at the State Capitol. Perfect location! I got a room package that included a club level room, club privileges, and a nighttime treat of champagne and truffles! The staff made a huge effort to get me those items! Parking and wifi were included also. The only two criticisms I have are that the pool has no Jacuzzi, and the bathroom door would not stay open without being propped with one of my bags. Otherwise, everything was top notch. March 25, 2014
Rated 5 out of 5 by Andre Johnson every time I stay at the Sheraton Sacramento its a wonderful experience. But this time I was having a first date and didn't know where to go. Being from Las Vegas. Jon at the front desk told me to talk to Frank at Customer services. he recommended The Mix and gave me a free pass. The club was AWSOME! Thanks Frank and Jon. But before I forget let me send a shout out to Gabriel in Vale parking. He was attentive and efficient. thanks for making coming and going a breeze. April 15, 2014
Rated 2 out of 5 by disappointed I was disappointed ... I have never received poor treatment before at any SPG locations. The check-in was very rushed impersonal and degrading. There was no clear directions regarding amenities, room and parking directions also the second day there was given a couple of incorrect pieces of info. This is the first time as a gold SPG holder I was told I was not allowed on the Club floor because of the rate of my room ... I booked using points and this was the only rooms offered with points. The rooms and hotel was very clean and the room cleaners were very polite and friendly. I would not stay here again and would not recommend this to anyone. It is definitely a convention centre and NOT for anyone staying for vacation of personal reasons. March 25, 2014
Rated 4 out of 5 by Staff Overworked The Club Lounge has a poor selection of breakfast and evening food. Service in the bar area is slow do to the overworked staff having to take care of both cocktails and dinners. This service has gone down hill ever since they moved the food service downstairs to the bar. April 26, 2014
Rated 4 out of 5 by service I, and my colleagues, were treated extremely rude by the bar manager. He asked to confiscate a cup of coffee that was prepared in the room, saying he was concerned about the contents of the cup....which was coffee. I travel frequently and can say I will not be staying at this hotel again, and am very disappointed with the treatment and lack of customer service. April 21, 2014
Rated 2 out of 5 by ok hotel, poor staff / service We were four (my wife, me, baby and mother-in-law) staying on cash and star points. The following problems occurred during our stay: 1) The hotel took 3 nights of starpoints for a 2 night stay, knew they did this, and would not refund the balance. 2) The hotel would not make a room available for us despite taking the 3 nights of starpoints and having availability, even as we were travelling with a small baby and a sick mother-in law. 3) They did not recognize the 25$ voucher that spg periodically sends. 4) They did not recognize my stay on spg.com (presumably removing my spg number from my reservation). December 11, 2012
Rated 4 out of 5 by Conference Great Staff, wonderful facilities! April 28, 2014
Rated 4 out of 5 by Good for business travel Hotel has good options for business travelers. April 28, 2014
Rated 5 out of 5 by restful stay My husband and I spent 3 beautiful days at this location. Within walking distance of Capitol bldg and across the street from the Convention Center. Requested a quiet room, and were offered something at the end of the hallway, away from heavy traffic and vending machines. Besides the garbage truck waking us early on Monday morning, it truly was a quiet room, with a very comfortable bed. We ate at "Morgan's" several times. Food was wonderful, however, the menu was the same everyday and some entrees were the same for both lunch and dinner. Some extra variety would be appreciated. Overall a good experience. July 5, 2012
Rated 5 out of 5 by This hotel gives Excellant Customer Service This hotel provides excellent customer service and the service is always with a smile! April 26, 2014
Rated 3 out of 5 by Not enough... The extra cost of parking $28 each night for valet or $18 for self-parking across the street is ridiculous. Parking should be included and if you want valet, then charge the $10 more you want. In addition, charging a daily rate for internet access in rooms is also unnecessary in my opinion. The room was clean but wasn't particularly large and had an old TV, no DVD player, or refrigerator. Seems like if you're going to rip us off for parking and internet you should double down on the comforts of the room itself. The pool is okay for lap swimming, but not great for hanging out with family or friends. It is not enclosed but has high walls around it which keep it shaded throughout the day. July 22, 2013
Rated 2 out of 5 by I was greeted by hair in my bathroom - yuck! When I entered my room and went to the bathroom, I looked down and saw several short curly hairs that did not belong to me. Yuck!! I called down to the front desk and they did have somebody mop the floor while I was out. I then noticed the bedskirt on the other bed (I was i a room with two double beds) had dirt or grease or the like on it. I started worrying about the cleanliness of the room in general after that. Although the bed and the pillows were comfortable, I wondered about how clean it all was. Unfortunately, I also left my car key in the night stand. I realized it when I got home. I called the hotel and was assured that housekeeping always checks the rooms thoroughly and there was nothing found. I insisted that I knew where I left the keys and that I didn't trust their housekeeping staff to be thorough. In the end they did find my key exactly where I told them they would be. I know it is my fault I left the key, but they were acting as if I was crazy to think housekeeping wouldn't have found it. April 20, 2014
Rated 5 out of 5 by Wonderful Staff This hotel is wonderful. The staff was more than pleasant and addressed all of my needs. I was even impress with the friendliness of the people who cleaned the rooms. It made my stay very pleasant. I will stay here again when I am in Sacramento. April 21, 2014
Rated 4 out of 5 by Needs Improvement This hotel has a good location and nice facilities, but my experience left something to be desired. When I called to change my reservation, the agent quoted a price over $100 more than my original booking, and when I said it was too much he "found" a lower priced special. My room was at the end of the hall across from the stairs, which felt insecure for a single woman traveling alone. The room was clean but the phones were both dead, and the sheets were falling off one of the beds. I also do not recommend to a woman traveling alone to go out after dark in this neighborhood. I was only a few minutes late for breakfast and could not get anyone to bring me food. Perhaps they were overwhelmed October 8, 2012
Rated 3 out of 5 by my room this hotel has great features and is very clean. My room was clean and fresh. but the bed had a dip on one side and extra hard on the other so needless to say i woke up with a back ache. After the first night i felt some itchiness in between my toes that was a little alarming since the shower looked extremely clean. Otherwise hotel is very nice. the check in people were very short and not helpful at all. I asked one where could i get a bite to eat and her response was right behind you but all ii seen was a room full of people drinking so i asked do i just walk up to the bar and she said yes. One answered what she thought i was asking before i asked?? So front desk people are a little rude. September 26, 2013
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