Rated 2 out of 5 by xxxxxxxxx It's the little things
I'm on the road about 150 night a year and I stay in all kinds of hotels and it's the little things that make a great stay.
The water pressure in the shower is terrible. I have to plan my day around my shower because it took so long.
There is no plug on the night stand or on the desk, Really? it's the 21st century all we do is charge devises.
The food at the event was not great, again I'm on the road almost half the year and the food on your buffets was week.
Again all first work problems and nothing major but, it's the little things.
June 7, 2014
Rated 5 out of 5 by RufusInHI Extremely Satisfied Return Guest
Sheraton San Diego Hotel & Marina consistently provides great service. The hotel recognizes return guests and SPG membership. The Front Desk and Club Lounge Staff provides diligent and friendly service. The Hotel is conveniently located near the SAN Airport yet worlds away in a great setting adacent to the harbor and waterfront. The view from the Club Lounge of San Diego Harbor and Downtown is spectacular. The hotel remains my home away from home when visiting San Diego.
December 15, 2012
Rated 2 out of 5 by PEZ17 Very dissapointing experience
I was upgraded to a suite which was very large. However, the bathroom was not cleaned sufficiently. There were hairs on the floor which I noticed after I settled (I arrived late in the evening and did not use the BR immediately. By the time I noticed the floor, I was ready to go to bed and did not call housekeeping. The most disturbing thing was a horrible sulfur smell from the water in the BR sink (but not in the tub). I let the water run in hopes that it would clear but it did not help. I told the person at the desk about it when I checked out - she didn't appear to be too concerned and did not offer any compensation such as bonus points. My concern was that ithere may have been some sewage water that somehow got into the plumbing system. I have never encountered anything so disgusting, even in hotels out of the US.
October 25, 2013
Rated 3 out of 5 by Mumtravels4work Have had much better experiences
So having stayed here before and being a platinum member I thought this would be fun with my kids. Wow it was terrible. Actually funny how many things went wrong--almost everything, from being told dollars were better than using my SPG points (nice loyalty program). Having to pay for my club level even as a plat member, being locked out of my room--not once, not twice--all weekend--if the key got wet it didn't work, if it was close to money it didn't work--you get the idea, then I'd be lectured every time be security. It was so funny--at one point there were 3 families on my floor all locked out of their rooms-- and security lectured us all! Here's an idea maybe its not all of us. To the topper--actually having someone else walk into my room with his luggage as my 5 year old daughter is in the bathroom--it scared her half to death as the man was convinced that it was his room since the keys worked. I understand summer is busy but other hotels don't seem to have this problem. And no other SPG I have stayed at has has this type of service problem. The only shining light was the restaurant staff at the pool. Particularly Brianna--please give her a raise and don't let her leave--she could run a training course for other parts of the hotel. Housekeeping was also great! The hotel was packed but everything was clean--thank you.
July 7, 2014
Rated 1 out of 5 by Catt90 Huge Cancellation Fee for Duplicate Reservation!!
I can understand charging a cancellation fee if you decide not to stay at a hotel and leave the room unreserved, but when I cancelled a duplicate reservation because after I initially called and was able to get only conference rate, our secretary called and got a lower government rate for the same room, I was charged almost $300.00 for a cancellation fee! This even though I still had a reservation and stayed not one, but 6 nights! I've never been treated like that at this hotel in all the years I've stayed there, and you can be sure that not only will I never stay again, but I will recommend the conference be held at another hotel.
October 15, 2012
Rated 5 out of 5 by Alaisa22 Come for a Conference, Stay for the View
I recently attended a week-long conference at the Sheraton San Diego Hotel & Marina. We were treated like royalty! Stephen in Banquets was an especial help to me, providing me with materials I needed to set up displays. Angelica in HR was also extremely helpful and Marisa, our meeting planner went above and beyond the call of duty to make our event shine. The food was excellent and plentiful. The only minor issue I had was that because our attendance was so big, our meals had to be outside in the pavilion and on the lawn- which were a bit of a hike from the meeting rooms. The location is great- right near the airport; although you can definitely hear the planes taking off, it's not an overwheming noise. There is an airport shuttle (comfortable and frequent) and a separate shuttle which can take you to the Gaslamp Quarter for $1.
June 26, 2012
Rated 2 out of 5 by Elvis54 Absolutely Unaccommodating
I was among the first to book for this conference AND I am Starwood Preferred, but none of that mattered to this staff. My ground floor room with a view of the taxi lineup in the parking lot was awful. They would not put my law partner and I anywhere near each other; he was in a crummy building a quarter mile away. They would not upgrade, even though I received 3 e-mails offering upgrade, ech of which I responded to but was uniformly turned down. Housekeeping staff knocked on my door and even called my room, 6 times in 2 days, twice while on conference calls with Do Not Disturb sign out. When my conference ran to 12:30 on checkout day, three different people absolutely refused to give me a 45 minute late checkout. Are you serious?? This is run-down, shoddy property to boot, with mediocre food options. I will never stay here again.
April 2, 2012
Rated 5 out of 5 by DogMom1 Great Place to Stay
My husband and I really enjoy this hotel. The room is clean and comfortable, the restaurant and bar are great, the staff friendly and the location by the marina is perfect. The best part is you are dog friendly and I greatly appreciate that!!
June 30, 2014
Rated 5 out of 5 by Sherri06 This hotel met our expectations
This was a quick decision to make a trip to San Diego for a weekend getaway. This hotel met our expectations, the location is great, close to all attractions. The fitness center is open 24 hours which is a big plus. It was too cold to use the pool; however the lagoon pool looked very inviting. The staff was very courteous and very helpful, check in was very quick. I would recommend staying at this hotel and I would stay again.
April 9, 2012
Rated 5 out of 5 by Sandra54 Beautiful Hotel
Our marina view room was beautiful. We watched the sunset from our balcony. The beds were comforable and clean. We had a very comfortable relaxing stay.
August 5, 2014
Rated 5 out of 5 by Romelle Great room
My room on the 8th floor was amazing & my night skyline view was beautiful. Oh and the cafe/Bar food & service was fantastic.. . However, the path leading from parking was not the safest during the construction work. I was almost hit walking from the parking lot to hotel because of low lighting & obstruction wall. As a Courtesy to future customers, parking should be half priced or comped during construction.. :-)
December 24, 2012
Rated 5 out of 5 by Csal Beautiful Views
I have stayed at alot of hotels and I must say that this one is one of the best. The staff was wonderful, the food terrific and the room was perfect.
Even being close to the airport turned out to be something special as we watch the planes take off and land. I would absolutely recommend this property to everyone I know who is going to San Diego, business or pleasure.
Thank you for making our stay so enjoyable.
June 25, 2013
Rated 4 out of 5 by JBOH2011 Difficult stay, but I would recommend this place
I have stayed at this hotel a few times and would recommend it to others. It has absolutely beautiful views and of course is next door to the airport.
This stay was a little dissappointing. Room not cleaned very well, food stain in carpet in center of room. Coffee maker, but no coffee - not good with my 4:30 AM "rise and shine". Also, no hot water! ! Let it run about 10 minutes and finally gave up and took a cold shower - which solved the waking up problem...
Having said the above, I would still recommend this hotel. My prior stays were without issue and the staff at this place are just superb! The views are spectacular and it is 2-3 minutes from the airport.
December 14, 2011
Rated 5 out of 5 by Sanckon Great for the price
What I liked about this hotel is that it was not in the middle of Downtown Madness but still very close to Downtown and the beaches. Staff was very friendly and helpful. I suggest staying in Marina tower with a view facing the bay: You'll get the best view: San Diego downtown and Coronado Bridge. Cant' beat that!
The hotel is not new but it is very clean and food is good.
February 11, 2014
Rated 3 out of 5 by Ravi2Cool The tangibles are great the intangibles need improvements.
The tangibles such as rooms, public areas are great. Very high standards,. But the intangibles such as the responsiveness and empathy were lacking in some staff. Staff need to be trained in customer service.
August 4, 2014
Rated 5 out of 5 by JCASE Great Location & Facilities
Have stayed here numerous times. Great location. Gas Lamp District right down the road, short cab ride. Also close to Little Italy. Hotel has something for everyone. Pools, Quinns Bar, business environment, and most of all great staff. No hotel is always perfect but when there are minor problems they bend over backwards to try and make it right. Rates are very competitive for the area.
April 8, 2012
Rated 4 out of 5 by Aburi41 Very nice hotel
Hotel was very nice and the accommodations were good. The views from the hotel looking at the bay are outstanding.
August 4, 2014
Rated 4 out of 5 by BB65 Staycation
Everything fine, except we made the reservation 3 months early and requested bay side view. Got marina view. Since it was a staycation, we could easily have rescheduled for a different date had we known no bay side room was available. Missed the fireworks on the bay, being on the wrong side. There should be a way to let us know when we are not going to get a request.
August 12, 2013
Rated 4 out of 5 by Auker Terrific hotel
I have stayed at this hotel a number of times and it still is a great place to stay. Great views, facilities, and staff.
August 4, 2014
Rated 5 out of 5 by Chris7679 Great location and service
This was a super location for our son's wedding group. It was close to the airport and the views were spectacular, especially on the bay side (Bay Tower). Room was very comfortable, loved sitting on the balcony and watching the boating activity. Sue (guest services?)was wonderful and made sure everything was perfect. We will definitely return and recommend!
September 25, 2013
Rated 4 out of 5 by bergie Nice hotel with some needed touches
As a platinum member, nobody seemed to understand the level of options that goes with being a Platinum member. The front desk staff had no clue. I was told several things that contradicted each staff at the front desk. Loved to got them all and the accounting office in the same room to give them a sheet of questions to answer to see all the different answers. LOL
As long as you know yourself what all you get you will be fine and find the right person to agree with you. LOL
The accounting office via phone on my way home fixed me up at the end with my invoice.. .. they saw and fixed it before i could say a word after giving them my bill #.
The hotel is nice... the basketball court needs some tender loving care. The VALET crew was AWESOME! helpful, cheerful..
The restaurant Staff was awesome!
The Club lounge staff needs to be cheerful.. friendlier .. they were just there.. Tips would happen more if they became more of a friendly host... i bet.
The massage chair attendant in the lounge was a nice touch which i used.
Room special requests had to be asked again each day.. extra towels. Even giving the cleaning lady a heads up pls to leave some extra- large towels we did not get them. What can i say.. shower a lot. :)
I will be back ... hope to play some basketball.
August 4, 2014
Rated 5 out of 5 by Vernon67 This hotel exceeded my expectations
I viewed several hotels in the San diego area, but this one met my needs. It had a great view of the bay & my wife also complimented me on the location as well as the view. The staff @ check-in made it very easy & fast. I will put this hotel in my phone as a future reference. Good place to lay your head & enjoy the view.
May 12, 2012
Rated 4 out of 5 by bc14 Good hotel, transportation unreliable
Big Bay Shuttle was inconsistent. Great idea but I noticed some drivers would double back for riders on the way back but not for others. Either do it for everybody or don't do it at all. Waited 45 minutes for a shutlle and then took another 25 minutes to get to the hotel on my way out. Again, if it was consistent, this would be a good service. As is, I would say that I would not rely on it and give yourself an extra hour if you plan on using this service.
I liked the conservation idea, Don't need to give an incentive and I think people will do it anyway.
July 21, 2014
Rated 4 out of 5 by umustbcrazee Great location, great amenities, great food!
Great view of the water as well as the downtown area, and I was surprised at the quality of the food! Pools were great along with the fitness center. Would stay again.
August 2, 2014
Rated 3 out of 5 by CKCinSD SPG Lounge Differences
I really liked everything about the hotel - except for the staffing levels that they kept at the SPG Lounge on the top floor and at the front desk. I really felt bad for these folks. Both the times I was there for happy hour & breakfast, it was jam packed - which is OK and expected during the summer in San Diego. However, there only seemed to be 1 or 2 people working at any one time. That lead to the following issues: a disaster of a mess around the food area and on the tables because they couldn't clear them fast enough, a half-empty if not more selection of food & drinks, unhappy guests always waiting for something, and hard working employees that could never satisfy the needs of the guest. The Sheraton really needs to staff accordingly for these times that the guests who are either paying a premium OR have status should be treated accordingly. On top of everything, the inconsistency of the lounge benefits really hurts the overall experience - some you have amazing food, great service and free beer/wine and some you literally have scraps of food and free sodas. I would not spend the extra to get into the lounge if I knew what I was going to experience. Everything else about the hotel was good - the room, the bartenders & drinks downstairs, the pool, the surrounding areas.....just staff your hotel right and stop trying to save money on what is most important. Service.
August 4, 2014
Rated 5 out of 5 by sm52 A great stay
We had some initial difficulties with our room but the "room controller" fixed the problem and our room was excellent. The staff on all fronts were helpful & courteous. The hotel is beautiful and has numerous areas where you can sit and relax. The club room was
a wonderful addition to our stay as well.
Although there is a variety of dining choices and the dining places are well decorated and the staff very good, the food was just mediocore.
July 28, 2014
Rated 4 out of 5 by nynative56 Great place to stay
I was at the hotel for a meeting along with 225 of my colleagues. I arrived at about 11:30 am and was told my room wasn't ready and that they would text/call me. they stored my luggage. After waiting well over 4 hours I finally got my room. It was fine. My only concern was that as a CA resident, we are in a severe drought and it was NOT mentioned at all - no signs asking me to hang up my towels, no mention of it at the front desk. I was very disappointed. In fact I saw the planters' sprinklers going off every day. Please be considerate of our state's drought and TELL YOUR GUESTS.
July 17, 2014
Rated 5 out of 5 by John27 Registration desk compliment.
I wish to acknowledge the reservation desk attendant, Angelica, was very supportive to my concerns and helped make our stay here very pleasant. It was nice to know that upon arrival at the hotel she was there and made us feel welcome.
The hotel is fortunate to have Angelica as an employee.
January 16, 2012
Rated 5 out of 5 by Marine782 Great Hotel
This is my favorite hotel in San Diego. It is close to the airport, with great views and outstanding employees. The food is great and the ambiance makes one feel comfortable and important. As a platinum member I always get upgraded and the concierge lounge is a great place to relax.
December 5, 2011
Rated 5 out of 5 by Elizabeth27 stayed here for business
I was at this hotel for a conference through work. The hotel was very clean and nice. I felt valued and appreciated. The pools were accessible although it was too cold to swim, but they do have an outdoor heated pool. Beds were very comfortable to sleep in. Have no complaints.
April 3, 2012