Rated 4 out of 5 by TJ44 Great staff
We were in Iowa City for a swim meet. Nancy checked us in but our room was not scheduled to be ready until normal check in time. She went above and beyond and found us a room that was ready immediately. It was convenient since we were traveling as a family. Great service. The location near the U of I swim facility was unbeatable.
May 29, 2012
Rated 4 out of 5 by scully12 late check in
I've always been please with my past stays at the Sheraton Iowa City, but this last time
I arrived way past check-in and had to wait over an hour
for a room to be cleaned - which I tried to be ok with, but I thought I would have been compensated with something, but nothing, which was very disappointing.
October 13, 2013
Rated 4 out of 5 by LM328 Great Hotel/terrible beds
This hotel is in a perfect location for the Univ. of Iowa campus. The staff was excellent. Very friendly and helpful. The decor is very pleasant. The rooms are fine although the counter space in the bathroom was small. However, the beds were the most uncomfortable my family and I have ever slept in.
June 18, 2012
Rated 4 out of 5 by Mike12 excellent, but 2 problems
Excellent comfort, club lounge breakfast and refreshments, service. Would have rated 5 stars, except: (1) elevator signal too loud- echoes down the hall and disturbs sleep
(2) printer in Club Lounge was out of ink for two days: front desk reported they were still awaiting delivery of ink cartridge.
June 11, 2012
Rated 5 out of 5 by Curt525 Always a Pleasure
Our daughter is a senior at University of Iowa. We have enjoyed many stays at Sheraton Iowa City over the years. The facilty is modern, clean and comfortable. Staff is extremely customer service oriented, and pleasant. Of course, the location is optimal for visits to the University.
October 31, 2012
Rated 3 out of 5 by Jenn39 LAZY
Got a room as a gift for my birthday and as were down town hitting the local establishments and before we went to dinner after a swim were were going to shower and what do we see as we look up 2 dirty was cloths from another guest. Not the best thing to see for the price of the room
December 20, 2012
Rated 1 out of 5 by manning Needs to improvement
People were nice but did not explain one thing about they offered at the hotel we had to keep calling the front desk for info, remote control didnt work, ice machine didnt work, addtional charges for things not told to us, no breakfast what so ever, for the money ITS NOT WORTH IT!!
June 23, 2012
Rated 5 out of 5 by danielhcy Welcoming Staffs with Outstanding Service
My stays with this hotel was outstanding because of the service from the staffs. For business reasons, I have to visit Iowa City on bimonthly basis. Although not frequent, I was remembered by the staffs after a few stays. I appreciate such welcoming greetings in a new city.
September 9, 2013
Rated 5 out of 5 by michele2012 great for dogs and family!
thank you for taking us in iowa. after traveling for 29 hours, we were stuck and had no where to go. we had an 8week old and 3 year old. we were traveling to iowa and couldn't get any further.....thank you for the wonderful stay! the front desk workers were so nice and welcoming!
December 25, 2012
Rated 4 out of 5 by Julie45 Location is great
The only problem we had was the lights from the pool were on all night and with our room being by the pool, we had light shining in our room the entire night. We had to pull the curtains together as much as we could and move the table back against them to keep them together.
November 7, 2012
Rated 5 out of 5 by pkh1950 Well maintained accomodations
Room was comfortable, clean and pleasantly decorated and furnished. Negatives: Burned out entry light upon arrival. Although a non-smoking facility, encountered heavy smoke in hallway and near the elevator. When reported, staff acted promptly to correct both situations.
October 19, 2012
Rated 3 out of 5 by Martymay great location; bad amenities
I can't believe the hotel charges $10.00 a day for Internet -- that seems ridiculous when much cheaper hotels inthe area provide free wireless. Also, we were there for a convention,a nd the food served was terrible -- tasteless and dry. I expect more from a Sheraton.
October 16, 2012
Rated 5 out of 5 by ROLLO Blinding snow
Thanks for welcoming us and being so friendly.
We were exhausted after 10 hours in bad weather with a 9 year old child and 2 dogs.
You saved my sanity,plus you made a little girl and her 2 dogs so happy.
We all slept great and made it to Christmas in Minnesota .
December 26, 2012
Rated 5 out of 5 by BrendaK Great Weekend in Iowa City
My husband and I were visiting our daughter at the University of Iowa and stayed for the weekend at this hotel. From the minute we checked in to when we left the service was perfect. It was a busy weekend due to several events but the staff never missed a beat.
February 8, 2012
Rated 5 out of 5 by Beda Favorite Hotel in Iowa City
With two students in the U of I we have made many overnight trips to town, stayed in most of the best hotels and this is the best for the money. Great beds, well furnished rooms and the best location. We've never been disappointed with anything at the Sheraton.
December 20, 2012
Rated 3 out of 5 by biztraveler09 Nickel and Dime
Bathrooms are small and you have to pay for internet when right across the street the local coffee house offers free wifi. Every other hotel in which I have stayed in Iowa City offers free wifi. It's 2012 - you can get free wifi in CABS for crying out loud!
August 13, 2012
Rated 4 out of 5 by doc1 Nice experience
Great restaurant staff and food. Front desk not quite up to par. Check-in forgot to stamp parking, caught by check-out staff. But then did not apply credit voucher as part of stay - somewhat argumentative. Follow-up bill which was e-mailed corrected it.
September 7, 2012
Rated 5 out of 5 by FoxRunner Exceeded Expectations
This hotel is in an ideal Iowa City location. And while that alone would make it a solid choice, it was the facility itself that was perfect for our group. It was very clean and the staff was excellent. We will be back and hopefully soon.
January 4, 2012
Rated 5 out of 5 by von65 This hotel has great features
This hotel is located in a wonderful area, close to campus and the downtown. The Club Lounge amenities were great; the staff was exceptional. The cleanliness and ambience far exceeded our expectations. We look forward to coming back soon.
July 29, 2012
Rated 3 out of 5 by Jake24 Jake
My room had the most uncomfortable mattress I have encountered in a long time. Not sure how to describe other than no support, lumpy and uncomfortable. another person attending the seminar I was at had same experience on the same floor.
September 24, 2012
Rated 5 out of 5 by Sharon86 Access to Lounge
Great feature and maybe i am spoiled
but i was Plat. the last 14 years and now
lifetime Gold (50 stays away from lifetime plat). So I no longer get apps at night
and continetal breakfast in the morning.
I am bias, but i think i should.
October 3, 2012
Rated 2 out of 5 by marshmoeller super uncomfortable beds
beds were pretty to look at but way too soft for our family. All four of us hated them.
can you offer some harder if possible?
i would not stay here again due to this.
Otherwise it was very nice, but we come there to sleep primarily.
October 31, 2012
Rated 4 out of 5 by mwmom Nice Stay, great location
Only stayed one night to visit niece at UI. Very pleasant, no issues. Brought my own hotspot so I didn't pay for internet. This was NOT a footbal weekend, but hotel seemed busy, parking was included, plentiful and easy.
October 18, 2012
Rated 3 out of 5 by DeeDee1 Local staff great, but problems with the reservations
I made my reservation by phone. I ended up needing to call 2-3 times to adjust my reservation. Each time I made sure to add that I needed connecting rooms, the people on the phone assured me that a note would be made and I was even contacted by a local representative who repeated by request for connecting rooms. When I got to the hotel to check in I was told that no connecting rooms were available and there was no note with my reservation requesting it. The man I worked with at the check in desk was very helpful, but I am annoyed that my request for connecting rooms was not noted since I spoke numerous times to people on the phone and was told a note would be made. I was also told on the phone that fridges were in the rooms. Once arriving to the hotel, I was told that fridges are not in the rooms, but I could pay to have one brought up .
The accommodation and local service I received were great. The people I spoke to on the phone were nice, but I am disappointed that my request for connecting rooms was not noted and I received false information regarding the fridges.
July 17, 2012
Rated 5 out of 5 by lucy22 It Was Superb
I stayed 3 weeks in your hotel and from the very first warm hello to a final good by I felt cared for. It seemed to me that every need was taken care of if not anticipated. I would recommend this hotel to anyone.
June 4, 2012
Rated 2 out of 5 by trishar018 Overpriced, loud, GREEN??
The hotel is extremely expensive, $399 per night AND I needed three rooms! Upon check-in, I was asked to "go green," which only means that I can opt NOT to have my room cleaned, not to have my bed made or linens changed and not to receive clean towels! For $399 a night, I should receive all the above without question, luxurious robes, free breakfast AND some peace and quiet. The hotel is so loud! My room was on the front and there is NO soundproofing at all. We heard sirens all night along with people getting on and buses and people in the hall, as if they were in our room. My daughter had a room on the other side and was kept awake all night by the bar crowds. Why aren't the walls and windows somewhat soundproofed? My other daughter had entrance from her room to the pool -- very odd -- and it was as if anyone swimming and working out was in her room. I ate 4 meals at your restaurant. The food was very good, but three of the four times, we had the worst and slowest service. I would have to get up 2-3 times to ask for salt, or the fries she forgot or the check etc. Unacceptable!
November 14, 2012
Rated 4 out of 5 by Hogie Nice hotel and got a good night sleep but...
It's a nice hotel and the location is good for the college. It's not to far from 80 which makes it a good option from the highway hotels. But, they need to get with the times and stop charging for Wi-fi.
June 13, 2012
Rated 5 out of 5 by lmusern Staff Amazing!
I sent a long letter to the sheraton site. Plz look it up. I named staff members by name. My stay over the last 3 months has been like staying with friends. The Sheraton felt like 'home away from home'.
December 12, 2011
Rated 4 out of 5 by http3 phantom charge
We were charged for items prior to checking out without the staff having access to our room. After solving the misunderstanding, we later learned that the charge remained out our credit card.
July 29, 2012
Rated 5 out of 5 by ElderEd Iowa City Jewel
We thoroughly enjoyed our 4-day stay at the Sheraton Iowa City. The staff was outstanding and worked as a team to accommodate us. We highly recommend this hotel to anyone visiting Iowa City.
December 21, 2012