Rated 2 out of 5 by AAPS2013BD Problems
Carpeting throughout (hall and room) had dirty appearance.
WiFi bandwidth was insufficient to maintain contact with my office using VPN
November 15, 2013
Rated 4 out of 5 by JKKA Historic hotel with great location
We have stayed here several times. We love the location if we are going to be downtown, and it is directly across the street from the Majestic Theater for those who may be attending an event there. It is an historic ( old) hotel downtown so there are issues with noise from outside and within but the rooms and beds are very comfortable and the staff is always extremely helpful. If you are looking for a newer hotel right on the Riverwalk, this may not be for you, but we love the ambience of the place.
February 25, 2013
Rated 5 out of 5 by Jma49 Exemplary Staff
The staff was unbelievably helpful. They all went above and beyond the call of duty in seeing that we enjoyed our stay. Michael and Benjamin were outstanding! We will definitely stay at this wonderful historic hotel again.
November 10, 2013
Rated 5 out of 5 by Oaktown301 We love Benjamin.
We had a terrific one night stay at the Sheraton. We took advantage of the gold membership lounge on the 12th floor. The gentleman that worked there was fantastic. Benjamin thanks for the great service and the laughs. See you soon!
November 9, 2013
Rated 5 out of 5 by youngatheart Romantic Stay in San Antonio
It was our wedding anniversary, and when we arrived at the beautiful, historic Gunter Hotel, I turned into a "bride" again! The lobby immediately begins the spell of by-gone splendor with dazzling chandeliers and plush carpeting. The amazing corner room with its King-sized bed, covered in luxe white bed linens, and the dark wood-slatted windows gives one the feeling of elegant, seductive seclusion. From our check-in to check-out, we were enchanted and will definitely return, again and again.
June 8, 2013
Rated 5 out of 5 by juli2113 Halloween with the kids
Had a great weekend at the hotel with the kids. This was our 3rd visit to the property. Decided to upgrade to the club level and just loved Ben!! He was awesome and so friendly and gave us information to resturants in the area. Good Job Ben cant wait to visit again!!
November 4, 2013
Rated 2 out of 5 by Yen0529 Hotel Room Expierence
* Desk chair is so close to the bed.
(agaist the bed)
* Banquest chair instead of desk chair!
* Bath tub calukings showed multiple
* Bath room window blocking (films?) has
I do have photo to back up.
November 5, 2013
Rated 3 out of 5 by Charlie43 Under Welmed on my first visit
The room was so Small...it is by far the smalliest Hotel room I ever had. We had bought a package deal and the GC we were supposed to get was given to us with a ZERO balance and a manger never called us back to fix it or talk to us about it. the room was so musty and the AC never stopped blowing it was so loud and the humidity in the room was off the charts high! I it is pretty place, but I was dissapointed in the comfort. The pool area was like being in a walled compound..
August 5, 2013
Rated 3 out of 5 by SN30 My concerns
The concern is mostly with billing. I presented a company check to cover expenses and yet i was billed on my debit card. Bank and hotel accounting have me back and forth ..and i am still out my money. Being in a room right across from the ice machine was not very restful--kept getting woken up all night both nights. And finally i received a quote from this hotel on 12.00 self park but arrived to find out that this was not an option at this hotel only the 30.00 per day was an option
May 22, 2013
Rated 3 out of 5 by Artun19 Great San Antonio Down Town Hotel
Hotel gives you a sense of welcoming and is a very nice old hotel with great history. Valet parking an average service, no what you expect from Sheraton. Check in process very disappointing with unprofessional attitude. Room was very clean and comfortable, really nice place to relax and enjoy your stay. Check out process quick and smooth with a very professional attitude. Overall really nice place to stay and change in culture on associates needs to change to a more polite attitude.
May 3, 2013
Rated 2 out of 5 by BusTrip Could Have Been Great!
Lobby, Cafe, and Bar area were great. This is a historic hotel with alot of charm!
Ended up staying in two rooms. 1st room had dirty comforters with stains, and old bathroom with mildew on the bathtub. Second room had a leaking HVAC system that cracked the ceiling and had water dripping into my waste basket until maintenance fixed the issue.
Would have loved to give the hotel a higher rating!
October 7, 2013
Rated 3 out of 5 by Bugsy Making it too generic
We have stayed at the Gunter since 1991. We have seen many changes through the years. However, now, you have made this beautiful hotel too generic and modern, trying to stay up with the others. It is truly sad. Many of the main attractions for us to stay here is the beauty and history and pictures and information of the stories to tell of its' inception. There is nothing there anymore. Only 3 pictures on the wall in the main lobby and only one sitting area in front of the registration desk. It has become plain and desolate and doesn't have that 'Welcome' feel anymore. I told my husband I am not sure if I want to stay here anymore, due to all of the changes. Unfortunately. I have had birthday cakes of my own made here, I have had them made, have had made many memories here with lots of family and friends.
October 1, 2012
Rated 5 out of 5 by DogArt2 This hotel has great service!
The Sheraton Gunter Hotel in San Antonio has a great location downtown, a short walk from the River Walk. There's great restaurants and lots of things to do nearby. The hotel is older and has great character and charm. The staff (everyone!) at the hotel is very customer service oriented: they met or exceeded my expectations upon any request -- even offered to help before I asked :-).
October 7, 2013
Rated 5 out of 5 by VickiM Incredible Staff
This was one of the friendliest hotels I've ever stayed in. Our Gold SPG status was recognized from the beginning of our stay. Upon check-in, we were immediately upgraded to a Club Room. The room was huge and very clean. The night before check-out we requested a late check-out for the next day. They said "no problem", what time would I like. We were looking forward to their heated pool, but because it is surronded by high buildings, it is never in the sun. The hotel is located in the center of the downtown area and everything is easy walking distance from the hotel. It is surronded by restaurants and bars no matter which way you turn when you step out of the hotel. A public shuttle stops right in front of the entrance to the hotel. When we return to San Antonio, this is definantly the hotel we will stay in.
November 15, 2012
Rated 1 out of 5 by noname321 would not recommend
We were disappointed in our room. The tub was dirty and the toilet leaked. Plus it was so small-no where to put your makeup kit. The A/C was so loud and didn't seem to filter very well. The carpet was very old and spotted. My husband a claustrophobic attack-which he has never had in his life.
We had more expectations about the hotel since his parents stayed there on his father's return from WW2. In our opinion it has probably not changed much since then.
August 16, 2013
Rated 5 out of 5 by MPAP Our Stay was great.
You may rest assured that our visit was everything that one would expect from a fine hotel. My wife and I were impressed from the beginning until we drove from your parking area.
Your employees were very friendly and most helpful. They were readily available when needed and actually answered every need promptly and courteously.
Thank you for a wonderful treat and we will stay at your hotel should we return to San Antonio for business or pleasure.
November 30, 2011
Rated 3 out of 5 by Houston092013 Girls Weekend
Other than the strong turpentime aroma that filled my nostrils (and gave me a headache) at 2:30 am Saturday I guess our stay was okay. The staff were very friendly. Back to the turpentine incident - when I called room service I was told that they've been painting for weeks in the lobby and I was the only one to report the smell. Also the person I was speaking with didn't know what else to tell me. He did offer to switch rooms - really?!! at 2:30 in the morning he wants me to pack up my stuff and move. I also found out later that one of my roommates smelled that same odor at around 3am that same morning. I guess they finally stopped painting or fanned the smell away from the vents. Thank goodness! Just FYI - there's an option to park at a garage across the hotel for $9 per day. Hotel garage parking is $30 - this is a downtown hotel.
August 12, 2013
Rated 2 out of 5 by mdlgrizzly Not Impressed
My usual Four Points was booked for the evening, so on a lark, I decided to try this property. It's a beautiful old building in an interesting and fun part of San Antonio. That being said, my room was not up to snuff. I arrived very late from having been on the road all day, so I really didn't take the time to look the room over before bed. The next morning, being the coldest morning of the year thus far, i went to the thermostat to turn up the heat a little and found the control plate ripped off and unusable. Ok, so no big deal. Then I noticed that there was a lot of long brown hairs everywhere in the bathroom (certainly not mine) and that the tub was dirty as well. Being in a rush, I figured i would just put up with it and get moving. However, there was no hot water when I turned the shower on, very little pressure and the tub drained very slowly. Not a comfortable experience.
This being said, the beds are comfortable and I did get a continental breakfast in the lounge. I also mentioned the problem with the bathroom when i checked out and the desk attendent removed my 28 dollar valet charge, which I appreciated.
If you want to stay in a grand old hotel in the middle of it all, Hotel Gunter will do just fine, but I prefer the modern conveniences of a Four Points where the internet, parking and water bottles are free. I won't be back to this property.
November 14, 2013
Rated 5 out of 5 by Marilyn321 Helpful Staff!!!!!
This hotel was fantastic. The staff is so helpful. The hotel is very clean. Housekeeping had my room clean by 9:30am each day. The airline lost my luggage and one of the front desk clerks (Patrick) went out of his way to help me locate it, even going to San Antonio airport to pick it up for me once I found out the airline wouldn't deliver it. I was without my luggage for two days and everyone went out of their way to try to make my stay as comfortable as possible.
April 15, 2013
Rated 3 out of 5 by Traveller4 Good location but needs work
We were told by the booking agent at Sheraton that this hotel was 5 stars, however in our opinion it's too run down to be this level. In our room, the vinyl on the desk chair had peeled to about 50% off. The carpet in the bathroom had stains, shower grotty and the room was overall kind of average. The pillows were so high our necks were sore the next day. The staff were excellent, especially the bell service guy and checkin was fast. Buffet breakfast was great. In any other country this would be 3-4 star rating. If they cleaned the carpets, changed the pillows and replaced the desk chair I would recommend it. Perhaps the cleaners aren't notifying hotel management of any issues. We mentioned the chair during checkout (actually took a photo and showed them) and the woman was shocked. I wonder if it will ever get changed....
August 8, 2012
Rated 5 out of 5 by Susy The Sheraton Gunter Hotel - Always Welcoming
The Sheraton Gunter Hotel is an unique historic hotel. You feel like you are stepping back in time when you enter the hotel. Soon after arriving you will notice the staff's commitment to service. They see to it that you are well taken care of. On top of that the restaurant in the hotel is fantastic with excellent servers (never had to ask for a refill - they are on top of that). Their breakfast buffet was delicious!
Will stay there again - no doubt about it!!
October 2, 2012
Rated 5 out of 5 by Gsquare60 A can't go wrong stay with this hotel
I have stayed at this hotel several times before and they always treat me as if I was family.
November 5, 2013
Rated 4 out of 5 by Laura54 Hotel has a great location
We came down for a performance at the Majestic Theater. The hotel was right across the street. Fabulous location! Great room. The only problem was when one of the other guests pulled the fire alarm and we had to evacuate the building at 4:30 in the morning!
Some of the older guests had problems getting down the stairs. The desk person, possibly the Manager, was very accommodating and comped us our parking and our room service charge for the inconvenience.
May 7, 2013
Rated 5 out of 5 by Captain34 Great Customer Service at the Sheraton Gunter
All of the staff is extremely friendly and satisfies all of your needs.
November 5, 2013
Rated 4 out of 5 by NormaC Did not meet my expectations
The room that I stayed in had two really bad carpet stains and a very old desk chair. I would expect carpet stains and torn furniture in a Motel 6 or Hotel 8 type of hotel not a reputable hotel such as the "Gunter". The bed was VERY, VERY comfortable, so at least I got really good night sleep. The staff was also awesome to include the staff at the restaurant.
September 30, 2013
Rated 3 out of 5 by lc8498 Hotel room and ordering Food
we checked in - front desk & valet person that evening AWESOME!!!, next day no service on cleaning the room, we called & askd for towels, they were brought and we asked why no one cleaned our room person stated I DONT KNOW, we never heard back from hotel on why :(. order a chesse cake from bar Saturday evening, wiated 20 mins never got anything, finally went to my room, i stoped front desk to let them know not to charge cause i did not get it. front desk person ( man) did not ask why or strange you did not get it (would you like me to check on it). he just said ok, i will remove it. i awoke and saw bill & it was on ther i then checked out and ask agent to remove it she said ok, no questions asked. seemed like a nice hotel but staff did not want to help or try to go extra mile to make sure we were pleased.. not a great impression for me to recoommned hotel
August 6, 2013
Rated 1 out of 5 by 123gene Very Dirty
The Pool was full of algae on all intakes.
I have pictures of when I cleaned the mirror how dirty is was. the shower was disgusting. My son got spider bites on his legs from the room. Someone elses toothpaste on the tissue holder. Mole on walls in shower and the bath mat is disgusting, Soda was two years old in b akery gave me an upset stomach for two days. For the price which was to high I will black ball this from all conventions in the future.
September 18, 2012
Rated 3 out of 5 by aguyindal Good Location But
I am not going to be too critical of this hotel because of the history or the building. The common areas of the hotel are good and the location is right in the heart of the river walk and all the sights. But the rooms are really small especially for Texas standards and the bathrooms are just down right pitiful. No place to put anything or turn around. Closet space is limited at best and the room is very small. Not much of a view either.
May 27, 2013
Rated 5 out of 5 by LT51 A Grand Old Hotel
If you are looking for a new, modern hotel, this is not the place to stay. If you love warmth, character and charm, you will find it here! From the moment that you walk in the door it is like a step back in time. All of the original Walnut paneling and woodwork are beautifully preserved. Staff is outstanding, especially in the club room. Pool was closed for remodeling, but did not have time to use it anyway,
Will definitely stay here again!
September 24, 2012
Rated 5 out of 5 by Josh99 Your wedding destination
I was a guest here for a wedding my best friend was having in the hotel. The facilities provided for the ceremony and reception were among the best I have personally experienced. The guest room I was provided was excellent. Water pressure in the shower was not an issue, even on the fifth floor. The guest services were top notch. I was very impressed with their performance. I would definitely stay here again on my next trip to San Antonio.
January 6, 2013