Rated 5 out of 5 by Mickey83 Friendly Hotel
The hotel met all our needs the room we were allocated was spacious and very clean as was the whole site. We were visiting Dubai for a wedding and the staff at the hotel war able to give us all the information we needed to reach the venue on time. All members of staff were friendly, helpful and attentive without being overbearing. We stayed 6 nights and had a wonderful time.
We particularly enjoyed eating at Ciao, the Italian restaurant where the food was superb and portions generous. The hotel grounds were lovely, and service and food from the pool bar was excellent. There is some construction going on next door which at times was a little noisy but not so bad that it was disturbing. When it's finished the hotel will be an even better place to stay. Should we go to Dubai again we would definitely go back. The only minor complaint I would have is that internet access speeds were very slow.
March 6, 2014
Rated 5 out of 5 by Marnat Great Staff and Great Position
The hotel is well situated with private beach and large gardens. Hotel restaurants were very good standard and costs are fairly reasonable for the area. Staff were excellent and measure up very well against other Sheraton's I have stayed at. The club lounge is quiet and well appointed, Club rooms were a little disappointing when compared to other Sheraton hotels, although it was very clean and well maintained. My wife and I would definitely visit this hotel again.
February 5, 2013
Rated 3 out of 5 by OscarRomeo78 Nice place to stay at ... but ...
For some strange reasons, this hotel is not able to take care of specific requests on booking like smoking room, room with an opening window or balcony.
I've stayed in many other Starwood hotels and never faced this issue.
The side effect of this missing feature is that each time on check-in I have to bargain for a room that match my requirements and as a result in most of the cases I can't benefit from the upgraded room.
Beside that, it's a nice place to stay.
March 6, 2012
Rated 5 out of 5 by Firas Excellent hotel
This established resort has always been my favorite in Dubai, i have been a regular for many years now.
The staff is so friendly, hepful and welcoming, especially for families with kids. The food is simply perfect, and the whole resort has a great cosy feel while still remaining in the heart of the JBR action.
My son enjoyed the pool, the kids club and the beach during the day and my wife and I loved the atmosphere of Bliss in the evening (great margerittas).
May 22, 2012
Rated 4 out of 5 by avavb Internet connection
Please offer an option other thank Ibahn. Every time I stay at a property with iBahn service, there is no service ... this time, the connection would not stay live for more than 10 minutes and any data transfer would shut it down, crash the computer and I would have to reboot. At the end of my stay, I could not get it to reconnect because it would not let me select an option ... it said I already selected but would not let me proceed. Extremely frustration
February 9, 2013
Rated 3 out of 5 by ronnie53 My recent Stay at the Sheraton JBR
The Hotel is beautiful and has a very nice garden and beach area, which is not the case for many other hotels in Dubai. The staff was very friendly. I ate at the Arab restaurant one night and the food was not good at all, the lamb was very tough and the non-alcoholic drink that I ordered very over-priced. I didn't eat at the hotel again. The concierge was very useful and the hotel has some beautiful views. Try to stay on the ocean side and on a high floor
June 5, 2012
Rated 4 out of 5 by Marily Obsolete computers in the lobby
The hotel has great rooms and the staff is really attentive.
However, the provided access to desktop and printer (in order to print boarding pass) is OBSOLETE!!!!
The internet in the provided computers is really slow and the process in order to print a boarding pass takes forever!
In addition, the keyboards are old and dirty.
I am sure that the hotel can do better.
Otherwise, our stay was magnificent and we will recommend the hotels to our friends.
November 23, 2013
Rated 5 out of 5 by Neil61 Quality Hotel with excellent service
The Hotel is on Jumeirah Beach and has good amenities including a choice of restaurants and its own private beach. The concierge, restaurant and pool/beach staff could not be more helpful and friendly. Although this is an older and smaller Hotel than many of the new Hotels being built in the area, I would recommend it as lovely place to stay
March 7, 2014
Rated 5 out of 5 by Dex19 Excellent service
Have been to this Hotel before but this time noted exceptional service from the staff, especially around the pool and beach areas. Lucky enough to have been able to use the Club facilities on the 9th floor, which also gives you a great view back along the whole of Jumeriah Beach. Good gym facilities and two squash courts also easily available throughout the day to exercise.
February 23, 2014
Rated 5 out of 5 by Andifinn45 Great hotel in good location
This hotel is situated on the beach and has easy access to lots of resturants and cafés on the jumeriah beach walk. The gardens are spacious and well maintained. The pool was heated which was great this time of year. We upgraded to the club rooms and really enjoyed using the lounge. The staff in the lounge are friendly well trained and courteous at all times. The junior suite was spacious and the bathroom fine.
January 27, 2014
Rated 5 out of 5 by Travis357 Staff that made the hotel that made the holiday
It was a pleasure to meet the staff at the hotel, from the first meeting at the car to the last meeting as we left.Everyone was pleasant and professional in their dealings with us.All seemed to enjoy their work and were proud of the part they played in delivering their bit of service.This made our trip, well done. We will definitely recommend the hotel to our friends. What an enjoyable stay well done.
January 25, 2014
Rated 3 out of 5 by Surmon Shoddy reception
After a HAUL through Dubai airport (nearly two hours), we got to the hotel to find our two rooms were four floors apart and my kids had a smoking room! They were so ill prepared for us which was so irritating as the reservation was made well ahead. The bedroom windows were filthy - could hardly see the view and the bathrooms are archaic for 5*. Definitely needs a re-vamp. Restaurant and minibar prices were ludicrous.
January 20, 2013
Rated 5 out of 5 by Mirle14 Fine Resort, Great Staff
I was impressed with the helpfulness of the staff. When we first checked into a room (around 2 AM), the internet service was not good and the staff immediately moved us to a different room and made sure that our needs were met. I am a Platinum member and I was treated like one. My special kudos to Amado, Mohammed and Avril. I cannot wait to go back ..
February 11, 2014
Rated 4 out of 5 by Noggins7 Double double check room confirmation
It's your birthday and you've upgraded your room with confirmation and on email but the hotel are full and cannot deliver the room they encouraged you to upgrade to, & confirmed!
The team at the desk tried to help me and give a pleasant room with no balcony and a birthday cake, which was delicious!
If it starts wrong it leaves a taste in the mouth which is frustrating!
January 27, 2014
Rated 5 out of 5 by Lizzy1 Poor start good end
On arrival we were very disappointed with room ,service, attitude and general appearance ,I asked for another room, initially refused asked again moved to another room again not satisfactory,contacted GM issues we had with staff ,room ,restaurant ,food were rectified within a few hours.Service very good from all staff,food presentation and quality improved greatly,suite very good bathroom let it down dated ,bath badly stained ,shower curtain ,shower very low pressure.Club lounge staff excellent ,remembered our names and drink preference after first visit.Maitre de both of them very good also Kevin and Julia in restaurant at both Breakfast and dinner all excellent team members very attentive .Club lounge staff Eleazar and Mark in particular very good and helpful
Following Dany Dagher intervention our holiday became what we expected from Sheraton /Starwood and Dubai perfect.
July 4, 2013
Rated 3 out of 5 by MrStranger Great hotel, below average service
This is the 3rd time our family stays in this hotel. Everything was fine before, but this time it was a different story... At the time of reservation we specified exactly what kind of room we needed - and we didn't get it. Hotel management was always finding excuses on why they could not do what they committed to. If they can't keep their commitments (given at the time of booking) - why giving them at all?
November 11, 2012
Rated 5 out of 5 by Honeybunnie Dubai in February 2013
Our room was perfect, very roomy, bed and pillows very comfortable. Good sized bathroom. Staff very helpful and friendly all throughout the hotel and the Concierge staff, especially Gerry, couldn't do enough for us - all very efficient. The breakfasts and dinners were all excellent. Loved the gardens, pool and beach and, again, all very clean and well kept. We will definitely return to the Sheraton Dubai.
February 20, 2013
Rated 5 out of 5 by Andy Exceptional Service
Just wanted to highlight the exceptional service delivered at this hotel by all the staff, from the check in reception to the conceirge arranging the taxi for departure everyone was perfectly helpful, professional and friendly. Of particular note were Avril, Mark and Eleazor in the Club Lounge, who went out of their way to make our stay memorable. Many thanks and see you next time we are in Dubai.
April 16, 2013
Rated 5 out of 5 by Rami The best place in Dubai to be in .
I am sure that this hotel has an excellant management , motivated and loyal staf .
The thing that attractted me the most is i found all staf are very well trained and meet you with good smile ...
Also , i have invited my supplier from Altuglas - France to the hotel resturant for lunch.We really have enjoyed an excellent lunch. My gust was extremly happy with the verities , quality of the food !!
January 11, 2013
Rated 5 out of 5 by REX28 a five night stay
Arrived at an ungodley hour so missed dinner but cafe provided a drink and salad instead at 1.0am!
An exceptionally well run hotel in all respects with friendly and attentative staff. Nice beach and lovely gardens/pool. We would stay again without hesitation but cant say we fell in love with Dubai.City ! Skyscrapers far too close and 24/7 traffic jams. next time we will stay inside the hotel!
June 12, 2013
Rated 4 out of 5 by worrybeads Good but Not excellent
This is a nice hotel which is suited more towards the Holiday guest than business having said there are no major complaints. It is just there are so many better hotels in Dubai that suit my needs more. The state of the windows (Dirty) was a disappointment and with a room over looking JBR meant that I could not have the curtains open at any stage of my stay. The staff however were exceptional.
March 2, 2013
Rated 5 out of 5 by Per60 Excellent location at Jumeriah Beach
We were very pleased with the Sheraton Jumeriah Beach Resort. Excellent garden and sand beach directly on the Jumeriah Beach. A complete breakfast buffet and good service. It was occasionally some disturbing noise from nearby building projects.
March 5, 2014
Rated 4 out of 5 by Kimbo95 Solid Sheraton Experience
The hotel is somewhat out dated but made up for by location and service.
Club lounge was the highlight with fantastic breakfast buffet, nice evening snacks and drinks and very attentive, helpful staff.
Spa and gym were also of high quality.
Pool and pool bar probably need some refacing and upgrade service for drinks / food etc.
Duvee on the bed is a bit heavy for such a warm location
November 26, 2012
Rated 1 out of 5 by Taisser Lack of attention to customers concerns
We checked in for 2 nights April 4 and 5 ,2013 given room on second floor , upon arriving to the room and all day they we doing major carpet change and loud pounding above our room, we complained to the front desk but they igonred us so we checked out next day and stayed for only one day and hotel refused to reimbause us with one night since it was the hotel issue that drove us away.
April 8, 2013
Rated 5 out of 5 by SmithBatch Amazing Dubai Weekend
The beach and the pool were amazing, it was a long weekend away from work in Saudi with a visit from my now fiancé as we got engaged on the beach at the resort!
Try the Chinese restaurant and go for the Peking Duck.
At the pool bar ask for the fresh coconut milk with Malibu rum.
We preferred the café for a light breakfast, awesome croissants, Miso soup breakfast with great service.
May 27, 2013
Rated 4 out of 5 by metal1 Claim about Oktoberfest
We where not so happy with your arrangement, what concerns the Oktoberest party, you have every evening until 01,00 AM because we where in Holidays, and wanted to have some peacefull days in quiet, this was not possible in the evening.
Your staff contacted me, and gave us as compensation a lunch in your restaurant, Thank you for that, but still our Holiday was damaged.
October 28, 2013
Rated 5 out of 5 by sam46 Sheraton Jumaira Beach in Dubai Review
Our stay was excellent, Hotel emplyees and Management were reactive to all our needs. They extended many courtasies to us during our stay. The only suggestion is for the Food and Beverage Manager should experience the Sea food night at the Sheraton Diera as they will need to improve the one they have at Jumaira Beach.
Overall, our stay was excellent and we enjoyed it much.
February 17, 2013
Rated 4 out of 5 by cookie33 This hotel has good facilities
Overall the hotel is good, lounge is a great asset and work paying the upgrade for. The outdoor facilities are good, bar, beach, garden etc. Staff are all very helpful and friendly. The one downside was the breakfast in the main restaurant, both days we ate there our table was cleared while we were at the buffet....there was no visible management of the staff or guests
October 26, 2012
Rated 5 out of 5 by Papadopoulos Thx from family Papadopoulos
After 6 Days in your hotel i can only say THX for evetything. Will absolutly plan to check in to your Place again.
I recommend to have a plan meeting with the guide Company so they can rekommend Everything for you. Be doing this you will see the most inmorted and best thing like Desert Safari.
February 4, 2014
Rated 5 out of 5 by harry45 perfect stay
perfect service by the staff, starting from check-in, very flexible with the poss. of early check-in at 08:00 am ! (important due to our little daughter), very child frienly staff and overall environment - overall: congratulation to your staff - excellent service, only the rooms are not up to the latest standard - nevertheless we can only recommend this hotel !
December 14, 2012