Rated 3 out of 5 by gumleaves This hotel needs to focus back on five star
Checked in handed SPG voucher for an upgrade which was quickly addressed and we told the assistant that we would not be back until the afternoon.
Then on Saturday morning we had a letter under the door asking if we could please take the voucher down to reception at our earliest convenience. So I rang reception and explained that we had handed the voucher in on checkin.
We received a call explaining that they had found it.
On the Saturday we left in the morning to go out for the day and returned at 3.15pm to find that the room had not been cleaned, then asked that while we went back could the room be cleaned.
We have had a long relationship with the Sheraton on the Park and feel that little things are changing not for the better, which make the difference of a 5 Star hotel compared with a 4 Star.
September 2, 2013
Rated 5 out of 5 by Happyholidaymaker This hotel is luxury in a great location
If you want comfort and convenience as well as a touch of luxury in Sydney this is the hotel to stay at. Convenient to everything such as tourist precincts and shopping and opposite lovely Hyde Park which is so relaxing to walk through. Within walking distance to Surrey Hills and Paddington as well.
Room was beautiful and room service kept it lovely and clean while using a green program which was impressive. The breakfast was amazing. I can't say enough about the hotel. Fantastic.
January 13, 2012
Rated 1 out of 5 by Traveler68 Exceptionally poor staff attention at Exec Floor
Room developed a leak on rainstorm. Waited 4 hours to be moved to any kind of room. Turns out another room had been available for some time. Some exec floor club staff very efficient, others totally clueless when it comes to service. Jared of hotel management did well to try to fix things. Unfortunately knowing another friend who had bad experience this hotel not good. Now 2 of us in same circle. But if you are celebrity they seem to go out of their way to accommodate your wishes.
March 1, 2013
Rated 3 out of 5 by Hellsbells27 disapointing
I have stayed at Sheraton on the Park before and loved it. This stay the staff were lovely but all was undone this stay due to horrid sheets and bad food...so disapointing. Room lovely but a few little fix its needed. The Bed itself was awesome but sheets...ease up on the starch. I was coming back in August for my 40th but am now going to look around...
My stay was also soured by an email asking if i had used the mini bar...i was asked this when i checked out and i answered honestly that i had not (due to price & selection) Not happy...
July 6, 2014
Rated 5 out of 5 by BelPete Great assist from all staff
We have stayed on many occasions due to eye operations and our sporting side and have found on all occasions the staff are the most pleasant and helpful. It is impossible to name any one member as they all excell from the time we arrive and are greeted with assistance from the porters to the very efficient check-in. The in room dining service is of extremely high quality as is the fare. The staff at the Exec. Club are the most helpful and go beyond what one would expect.
May 19, 2012
Rated 3 out of 5 by BrasilWill Disappointing ...
First I got to the hotel and was told that as a platinum member and due to the fact that I used suite awards I would be given priority on my "Executive" suite but unfortunately was not ready… understandable.
I checked in at 8am... this did not get a room until 3pm.... I was told at 1pm that they could shift things around but the room would not be as nice… and I told them to take their time and provide the nicest room possible and did not mind extra delays. The room looked nothing like the pictures.... I wish I had not wasted a suite night award on this hotel.
The internet does not seem to work at the gym...
The staff is friendly…
I would not really stay here again.
June 8, 2014
Rated 5 out of 5 by JAY1105 Home away from home at Sydney
The hotel is like a grand dame, amazing location in the city and spectacular views. We were grateful to be upgraded to a specialty king room with a small terrace that although we never really made use of, was just great to just have as it made the room feel bigger with the soothing park, city and water views. The club lounge is second to none - still the best fresh oysters to be had in the city - if otherwise a tad crowded with the service staff seeming distant and overworked at times. Nevertheless, our overall stay (a total of two weeks within the last 30 days) was definitely made more bearable and comforting by the warmth and graciousness of the Sheraton and the wonderful staff here. Was also deeply impressed by the gym that was hardly ever in use at night - really great for late night work outs! We can't wait to come back to our second home in Sydney on our next trip here. thank you Sheraton!
April 1, 2014
Rated 5 out of 5 by Lola01 My favourite Sydney city hotel
We had a lovely stay and enjoyed the luxury very much. The bathroom is exceptional as is the room and staff customer service.
The room service however is pricey and more expensive than I remembered, however, coupled with the $8 surcharge for every order, it was disappointingly unaffordable.
The bathrobes were very coarse, scratchy and heavy so not very comfortable to lounge in. Also the spa was out of order on our last day which was unfortunate.
Otherwise we do love the hotel and location.
July 10, 2014
Rated 5 out of 5 by Nettyel Relaxing weekend
This was my husbands & I first stay at the Sheraton. We have only dined in the past.
On arrival we felt welcomed and comfortable.
Thankyou for the complimentary champagne sent to our room for my husbands 40th Birthday.
Highly recommend the couples massage and spa treatment.
Thankyou for helping make our 1st weekend getaway in 15 years special.
July 16, 2014
Rated 5 out of 5 by newbiginner Perfectly positioned, comfy family destination
There are so many hotels, so it isn't easy to where to stay unless you are a local. Sheraton on the park is just perfectly positioned btw Hyde park and NY 5th avenue like Cathlereagh street, within walking distance to most of city attractions, opera house, the rocks, darling habour, and easy to shop around for boxing day shopping spree. Service was punctual and kind. Room & facilities are average but value for the money considering the time of a year.
January 1, 2012
Rated 3 out of 5 by Terrilai Horrible stay
There were pants, tangerine and half bottle of water on the desk when I checked in my room. Apparently the room was not cleaned. I waited with my daughter in my husband's room for a clean-up. However, when I went to bed, I noticed that the beddings had not been changed. A lot of hair on the bedsheet, pillow case and quilt cover. This is not the service that a 5-star hotel is expected of.
Anyway, thanks to Om who changed the used beddings.
August 21, 2013
Rated 3 out of 5 by poorstay01 Average performance
Staff could not identify me as a SPG on arrival, Late check out request wasoffered at additional cost, my requested room type which was prepaid was not available & the staff member was quite charcastic in their sincerity....I refused any offer as compensation I merely wanted what I paid for....I have stayed many times previously & have always had a fantastic experience...this time was a distant comparison, will reconsider my next stay.
August 19, 2013
Rated 5 out of 5 by Trevor02 Extra effort to help
As a regular guest at Sheraton on the Park it was our logical choice to stay while my wife recovered from a foot operation. The efforts of all, from room service, Feast restaurant and the executive lounge to accomodate my wife (temporarily wheelchair in tow) was exceptional. Such a warm welcome even though we knew it was difficult for all. A stay like this reaffirms ones belief that we have picked the best destination in Sydney.
December 6, 2012
Rated 5 out of 5 by Axe13 Good size room.
Was pleasantly surprised with the decor and size of room..Huge bed, given I'm 200 cm tall I dont usually get to state this. Im not sure how else to explain what was good about my stay other than the Hotel delivered everything I expect from a 5 star. It delivered what it said it would..there was no falsehood promises to get me to stay..I just love that about a hotel. It does what it says it will do..weirdly, this is refreshing.
July 7, 2013
Rated 5 out of 5 by Chach21 Great hotel/great location
This is my first experience with an SPG hotel
overseas and I have nothing but praises for the Sheraton on the Park. The room was specatular with great views of Hyde Park. The staff at the Sheraton Club were extremely professional and provided great service. This is a perfect location for shopping and within walking distance to many tourist attractions. We had such a wonderful experience and would highly recommend this hotel.
May 7, 2012
Rated 5 out of 5 by Doctor This hotel showed remarkable recognition of platinum status
From the check in to check out all staff were exceptional in the way they interacted with my wife and myself. We were given a remarkable upgrade to an excellent suite due to our platinum status. Exceptional room, exceptional treatment.
July 17, 2014
Rated 5 out of 5 by srd777 Executive Club
We stayed for 2 nights at $810 per night which included access to the Executive Club. The first morning we went up to the Executive Club at 9.15am for breakfast, there was a shortage of food and not enough staff to keep up with the demand from patrons. We were served coffee in paper cups as they had also run out of cups and saucers. We didn't bother going back the next day and advised other guests of our experience.
January 4, 2013
Rated 5 out of 5 by 2005francesw Efficient and professional
Sheraton on the Park Sydney has many features to entice the traveller, however location, efficiency and empathy for the traveller, would have to rate as the major drawcard for this hotel. The Staff is able to meet your every need, whilst at the same time being non invasive, and always professional. The hotel is extremely quiet, given its location in the heart of the city. Rooms are spacious and well appointed and are serviced to perfection. The Sheraton prides itself on its standards and nothing is left to chance.
Every staff member is there to assist you in whatever you may require. This is done efficiently and with a minimum of fuss.
The restaurants are well appointed and offer an eclectic array of choices, as does the morning and afternoon tea area and the cocktail bar.
I would recommend this hotel to anyone who enjoys a quality 5 star experience at an affordable rate.
January 8, 2012
Rated 5 out of 5 by FrequentStayer2014 This hotel surpassed expectations.
I have stayed here often. My latest visit has been the best experience so far. Staff were courteous and prompt in response to all my queries and requests, the breakfast buffet was excellent, my park view room was extremely comfortable and the rooftop swimming pool/spa as relaxing and enjoyable as ever. Great to see that the quality of this hotel has been maintained.
July 13, 2014
Rated 5 out of 5 by KMc17 Top shelf
I have just returned from a 2 night stay at the Sheraton on the park. Everything was absolutely beautiful, the staff could not do enough to ensure that my needs were met.
The beds were heavenly and the breakfast at both the club lounge and Feast provided the most delicious food.
April 1, 2014
Rated 2 out of 5 by letdown54 lovely staff members
I stayed for 1 night in a city view room,timber shutters made it impossible to take photo's,mattress was too firm and uncomfortable,linen very noisy everytime you moved and was too starchy,pillows aweful ,bath robe was like sandpaper,,room quite small,and only a lounge for child to sleep on. I got next to no sleep,and checkin was after 1500hrs,even though room was requested earlier due to being in a wheelchair.
July 11, 2014
Rated 5 out of 5 by ILovedmystay Couldn't fault anything
Loved our stay. From the reception staffs, concierge, doorman, housekeeping and breakfast attendants - everyone was a pleasure to deal with. Nothing was too much trouble and their proactive attitude was to be commended. Such a difference in customer service and you could tell that these people loved their jobs and genuinely wanted to help. We only want to stay with Starwood now.. Thank you.
August 28, 2013
Rated 4 out of 5 by Adventurelive Nice hotel, no SPG recognition
Had a quick one night stay at this hotel on a business trip. The room was modern, clean, spacious and well appointed. Two disappointing things; the cleaners that started around 7:30am in adjacent rooms and the service. It was the first time I had stayed at a Starwood hotel as a Gold SPG member and not offered an upgrade, overall the service wasn't as attentive as other Starwood hotels.
October 12, 2013
Rated 5 out of 5 by JohnandRosie A great place to stay in Sydney.
Opposite Hyde Park. Close to The Art Gallery of NSW, the Mitchell Library,museums and excellent shopping. 100 metres from St James Underground railway station. Fantastic breakfast and restaurant.
July 17, 2014
Rated 5 out of 5 by Ash1991 Staff can not do enough for you
Loved staying here! We stayed in a Hyde park view room for only one night but I wish it could have been more.
July 17, 2014
Rated 5 out of 5 by Jenny05 A relaxing staycation
We just needed to have a couple of restful days alone without driving for hours. The short drive to the CBD and the perfection of the Sheraton on the Park was our ideal retreat. The hotel is in the centre of town within walking distance to the harbour and fabulous restaurants. We finished each night with a nightcap relaxing in the bar to the sounds of live music. Bliss!
October 5, 2013
Rated 5 out of 5 by travellerfromoutwest the pleasant suprises of SPG membership
after a long day starting pre-dawn with flights, back to back meetings and traffic .. how nice to check in and be upgraded. Just what I needed.
July 17, 2014
Rated 5 out of 5 by GlenB Always a pleasure
As always, Sheraton on the Park helps make business travel more pleasurable
July 17, 2014
Rated 5 out of 5 by Simon55 Fabulous Hotel
I travel on business regularly, and have found this to be the most friendly and most efficient hotel. Great facilities make being away from home easier. The facilities and staff at the Sheraton Club are faultless and the staff always make you feel very special. The location of the hotel and the wonderful staff make this a must stay hotel when in Sydney
May 21, 2012
Rated 5 out of 5 by Countryvisitor A delightful sojourn in Sydney
Friendly, convenient, spacious, comfortable and a relaxed atmosphere.
Everything we needed or wanted was on hand. Breakfast was highly enjoyable looking out on Hyde Park.
April 1, 2014