公园喜来登酒店

  • 澳大利亚
  • 新南威尔士,
  • 悉尼
  • 伊丽莎白街 161 号
  • 邮政编码 2000
  • 地图

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17 岁或以下儿童在与一名付费成人共住一间客房时,可免费使用现有床位。 折叠床、儿童折叠床和婴儿床可能额外收费。

Rated 4.4 out of 5 by 816 reviewers.
Rated 4 out of 5 by Great Location I have stayed at this hotel whenever I am in Sydney. Prob my only disappointment was that I mentioned (just quietly) that it was my partners and mine birthday on the same day 17/5/ (I did show our drivers licences to prove) and that was there anything special that could be done as it was my partners first time to Sheraton on the park It was noted but nothing done I don't normally step out of my comfort zone to ask for freebies or upgrades etc but I felt that it was special to have our birthdays on the same day and his first time there. Just mentioning it. I do realise it was a Frid and a Sat night but it is the little things that make you return Lovely staff and great location though kind regards Trish (Booking under Andrew Garth) May 19, 2014
Rated 5 out of 5 by OBLIGING STAFF We are about to have another stay at our favourite Sydney accomodation...S.O.T.P. The EXECUCTIVE CLUB staff are fabulous , treating us with so much care...As we do not very get away very often this is a SPECIAL break away for us..... We really enjoy the CANAPES... As the february trip is partly business .It is a nice environment to come back to in the evening. Our last 2 stays OUR room has been excellent ,our 1st stay the room was not as good .. January 14, 2012
Rated 5 out of 5 by This hotel has it all The hotel and rooms are luxurious, spacious and clean. The hotel location, facilities and service are excellent. Staff are friendly, efficient and accommodating. We celebrated my birthday and the staff did everything to make our stay special. We chose the "stay and play' package which was good value for money. This was our second stay at Sheraton and we are equally impressed. It is highly recommended. June 27, 2013
Rated 4 out of 5 by Breakfast I purchased executive room which include the breakfast at the club lounge. i was told if I want to have my breakfast at Feast, i have to pay extra $15 which I did, because the breakfast at Feast has more choices for me. I have travelled to many places and lived with many Sheraton hotels, this is the first time that I have been requested to pay extra for having the breakfast at Feast. Other Sheraton allow guest to make the decision to eat at the club or the feast. As the platinum member, i am very disappointed with the additional charge. I believe all the Sheraton should have the same standard and policy. I hope I can be contacted by the GM at Sheraton on the Park. July 30, 2013
Rated 5 out of 5 by Always A Great Experience As a Platinum Member I visit the Hotel regularly.Recently I booked two rooms/suite for a stay with our Son,Wife and Daughter.The service we received was nothing less than 1st Class in every way.Jodie,The manager in the lounge went out her way to make us all feel relaxed and Welcome at all times. Thank you everybody for yet another great stay.Would Highly Recommend to Everyone!! August 4, 2013
Rated 5 out of 5 by LOVE LOVE LOVE THIS HOTEL Thank you to everyone at Sheraton on the Park for the wonderful stay last weekend. As usual, from the moment we arrived to the moment we left we were made to feel special. Thank you to everyone at Front Desk, Feast & The Club Lounge for your continued assistance with our bookings. It is greatly appreciated. May 27, 2014
Rated 5 out of 5 by A beautiful stay We stayed here for one night for a holiday in the city. We were offered an upgrade for a very reasonable additional cost and ended up staying in an Executive suite which was just stunning - spacious, beautifully appointed and with a fantastic view. Couldn't have been happier. May 26, 2014
Rated 3 out of 5 by Overall Good But There's Inconsistent SPG Platinum Benefits Delivery Everything about this hotel was great and certainly met my expectations until I checked out. I went down to the lobby at about 6am on June 27 to check myself out of the hotel since the Club Lounge did not open until 7am. There were 2 associates manning the front desk at the time. One of them happened to be at the SPG Elite Counter so I walked right up to the counter to let him know that I would like to check out. However, he rather tersely asked me to wait in line. That would have been perfectly understandable had there been only one associate at the front desk but there were two counters serving guests and one of them was certainly at the Elite counter. So my question then is, why have an SPG Elite counter when you do not deliver such benefits to your Elite members? That is just inconsistent delivery of Elite member benefits and not what I'd expect from SPG. Finally, the way that your associate responded could have been a bit more polite and less condescending. July 1, 2013
Rated 2 out of 5 by Service needs improvement My trip was coordinated by the Starwood ambassador program but it seemed that much was lost in translation. At the requested check-in time, which was a mere one hour earlier than the regular check-in time, the room wasn't ready, although my ambassador mentioned that it should be no problem. What made me felt worse, was that the hotel staff simply said that my ambassador made a mistage, that the hotel never guaranttees early check-ins. As I was travelling with my family, I really wanted that Starwood could do something to ensure it would be something a bit more special. Many questions were asked, including name and age of my family members. But in the end, absolutely no personal touch could be found. A few subsequent communication via the ambassador program with the hotel also failed. Not sure if it is the failor of the ambassador program, the hotel, or both. It was disappointing. Staff also lacks a bit friendliness. Met three staff members in the corridor during my 3 day stay. None offered any greetings. January 13, 2013
Rated 5 out of 5 by Sheraton offers Elegance. Our stay over the weekend was fantastic. Room, Service & Surrounds were excellent. One of the best hotels we have ever stayed so far in Australia. Hospitality provided was of high standards as if you were in Asia. We will be back Sheraton on the Park :) May 26, 2014
Rated 5 out of 5 by 40th Anniversary We booked a room for 5 days to commemorate our 40th Wedding Anniversary. I can't think of one single negative thing to say about our stay at the Sheraton on the Park. The staff was extremely professional, well groomed, and polite. Our room was excellent. May 20, 2012
Rated 2 out of 5 by SPG membership does not mean much Poor recognition of SPG membership levels. Platinum does not mean much and front desk staff unwilling to provide the stated room upgrades/standards etc. August 11, 2013
Rated 5 out of 5 by Wonderful Staff The staff were very attentive, they were quick to respond and very quick to provide assistance, a very enjoyable experience May 25, 2014
Rated 5 out of 5 by Sydney May 2014 The Sheraton on the Park Sydney, is well placed in Sydney CBD, excellent features and staff were very accommodating. May 25, 2014
Rated 2 out of 5 by Great hotel very bad customer service Great hotel facilities always. I used to stay with Sheraton on he park a lot ten years ago as its our corporate partner. Very best marble bathroom and very clean room. They have kept their standard up till today. Great hotel! However, the customer service is no where near 5 star. I can give you three examples. 1. When I was checking out, the receptionist tried to get me to pay for rollaway bed which I've already paid. I've told the receptionist I've paid already also shown her the receipt from wotif, however, she was still challenging it. She said she need to satisfy her manager for the proof. I was kept asking her if she was happy with my proof of purchase. I was so "glad" she finally said she is happy after 10 minutes of negotiation. 2. I've got a car at my stay. I usually drive the car at the front to pick up and drop off my aged in law family. Every time I tried to pick up my aged parent at your hotel front, your very attentive concierge would question me my intention of station there. Nothing wrong with the questions, however, the way they asked seems like I an a thief. 3. As we were very tired after long journey, we've requested late check out. You certainly can say yes or no. However, you are charging us ransom by either like us to pay you $100 an hour or join your SPG. Okay, we joined your SPG then, however, you kept calling our phone rushing us to check out at 11:30 while you have agreed us to stay till 12pm. Extremely unprofessional. In short, we don't feel like a guest in a five star hotel. We more feel like a usual suspect to you. We always need to proof to you that we are your guest and we've paid in full. You don't treat us as your guest at all. April 20, 2014
Rated 5 out of 5 by Great hotel We stayed there for one night and the man at the reception was nice enough to give us a room on level 17, the view wasn't much because we were on the city side but the room was great, the bed was comfortable and pillows were just heavenly to sleep on, the bathroom was luxury, black marble and all, complementary tea and coffee, air con, swimming pool and sauna the beautiful view from the balcony on level 22 of the hyde park was just stunning, the location to st James station was also good as we caught the train from the airport, also its location to the shopping centres was good also. January 12, 2014
Rated 4 out of 5 by Platinum Did not deliver platinum benefits. September 6, 2013
Rated 3 out of 5 by This time only 3* - Sheraton on the Park was better before I stay on a regular basis at the Sheraton on the Park in Sydney. Until now I was happy with it but this time it missed the mark and therefore only 3*. Room 1816 has a great view to the Hyde Park but is very noisy as staff elevators are next to it. SPG Platinum recognition as regular guest in the Club Lounge is poor. Breakfast and cocktail variance needs to be improved - hardly any changes during the week and throughout the year. I like oysters but do they need to be on the buffet on a daily basis? There are so many other things that could be offered for cocktail hours and breakfast. Location, room layout and cleanliness as well as gym are great. Will return in a few month and hope to give again 4 or 5 *. January 12, 2014
Rated 5 out of 5 by Home away from home at Sydney The hotel is like a grand dame, amazing location in the city and spectacular views. We were grateful to be upgraded to a specialty king room with a small terrace that although we never really made use of, was just great to just have as it made the room feel bigger with the soothing park, city and water views. The club lounge is second to none - still the best fresh oysters to be had in the city - if otherwise a tad crowded with the service staff seeming distant and overworked at times. Nevertheless, our overall stay (a total of two weeks within the last 30 days) was definitely made more bearable and comforting by the warmth and graciousness of the Sheraton and the wonderful staff here. Was also deeply impressed by the gym that was hardly ever in use at night - really great for late night work outs! We can't wait to come back to our second home in Sydney on our next trip here. thank you Sheraton! April 1, 2014
Rated 5 out of 5 by Amazing hotel, more amazing spa The hotel is amazing. The rooms are small, but comfortable and the view I had was spectacular. One night I had a perfect view of fireworks on the Park. The Sheraton Club is also spectacular and the service is superb. Breakfast was like nothing I've seen before at a Sheraton Club. I could go on and on, but I wanted to focus on the spa, since the service is amazing! On the Park Rejuvenation Day Spa is on the 22nd floor of the Sheraton and shares a space with the fitness center and indoor swimming pool. The reception area was congested with sweaty people in gym clothes looking for towels and locker keys. Having to walk through the pool area – which had wet floors and smelled of chlorine – to get to the treatment rooms detracted from the overall experience. There was no ambiance at all. While small, the treatment rooms offer spectacular views of the park and harbor. It was great to look at the beautiful tree-filled park and St. Mary’s Cathedral while getting a pedicure. The pedicure was expensive, but very good. I really enjoyed the one at Rejuvenation and would totally return for another. I didn’t partake in any other services on this trip, but would absolutely give it another visit. In summary, the Rejuvenation at Sheraton on the Park was expensive, but the views were spectacular and the service very good. I would return again. The spa services are amazing. April 5, 2012
Rated 2 out of 5 by Outdated i thought i would shout my mum and daughter to a luxury hotel but boy what a disappointment.... I booked us in for 3 nights and was lucky enough to get special rates for the first 2 nights but payed full fare on the Saturday night. My husband and I travel quite often and love trying luxury hotels just to spoil ourselves. My husband and I will be returning 2 times in August but what this hotel offers we wont be going to this Sheraton. May 19, 2014
Rated 2 out of 5 by Bad service, bad staff, not returning The staff has no recognition at all to a gold member at check in. My room was the whorst room I ever had in a spg hotel. They dont have any reception note or personalisation at all, fruit, chocolate a simple cheap note! No turn down service on the evening, no complimentary water or fresh towells, forget about a chocolate in your pillow!!! I asked for a special taxi because we were 4 and with 7 luggages and the taxi never came we took the taxi from other customer that was checking in, 20 minutes later... As I mention service HORRIBLE. Personalisation Nothing!!! I make a complaint about the room and what was going on, no manager came up to try to please me. Never comming back to that sheraton!!! January 24, 2013
Rated 5 out of 5 by Outstanding Hotel and Perfect Location I arrived at the hotel at 8:30am from a cruise ship and to my surprise, my room was ready! The lobby is beautiful and it was spotless!. The room was spacious, comfortable, and clean. The location of the hotel is unbeatable--everything is within walking distance! The concierge staff was exceptional, especially Sunny and Mark. The reception staff was pleasant, professional, and efficient! The doormen and the bell staff were pleasant and extremely helpful. March 22, 2014
Rated 5 out of 5 by Great place, helpful staff I travel frequently to Sydney. This is by far my most favourite hotel in this city. The location is great : easily accessible by train from the domestic/international airports for when arriving/departing during peak traffic hours (St James Station is just across the road); many good restaurants within walking distance (if the excellent seafood buffet at the Brasserie on level 1 of hotel doesn't tickle your fancy, Bambini Trust Cafe/Restaurnat is highly recommended, only a few steps away on the right as you exit main door of hotel. Another new favourite is Grasshopper, 10 minutes walk, Temperance Lane off George Street, serves casual french cuisine, Palace Chinese Restaurant just behind the hotel serves great yum cha. Chinatown is only 15 minutes walk away and great for late night food jaunts); all manner of shops within walking distance to do serious damage to your credit card (from high street to the very high end). The staff are always friendly and helpful. As SPG Platinum, I have access to their executive lounge, with all its associated benefits - very useful when travelling on business (use of boardroom, printers, wifi, etc). Evan, Christy, Sol and their associates in the Exec Lounge go above and beyond in their service and helpfulness. On occasions when I have been accompanied by my family (2 young children), the staff have always made us feel very welcome and at home. My children love the glass roofed pool on the top floor. Highly recommended whether for business or family trip. November 13, 2011
Rated 4 out of 5 by GREAT LOCATION Room very disappointing. Low voltage lights had been installed and dimmers removed. Hence very bright white light and no ambience. Also refurbishment now becoming well overdue especially bathroom, carpet.. May 23, 2014
Rated 5 out of 5 by Very central and close to station to go to airport. It is our second time in 10 years and loved the place. Only one disappointment is there is no subtitles facility for TV as we both rely on it as we are deaf. Loved the buffet breakfast with a great variety. The lemon tart tasted divine - smooth and silky - 10/10! The hotel is in the centre of Circular Quay and Paddington Market. Loved to look at the Hyde Park. May 20, 2014
Rated 1 out of 5 by The smell I was put on floor 12 on which many rooms were being painted. The smell was in my room all night. May 23, 2014
Rated 5 out of 5 by Early Wake up We had an emergency wake up alarm at 6.45 am to stay do not use the lifts only, a bit disappointing as we were looking forward to a well earned relaxing sleep in May 22, 2014
Rated 5 out of 5 by This hotel make you feel at home For one more time Excellent service Great room,clean. Sheraton Club Staff Excellent May 23, 2014
Rated 5 out of 5 by Better and better I have now stayed at this hotel twice. The first time I had fallen in love with the establishment and didnt think it could get any better......until I went back. I booked online using the Starwood website. I mentioned on the booking form that it was my partners birthday and that I would like a room on a high floor if possible. We arrived well before check in and were given a room straight away(not expecting to get one) and it was on a high floor. That night when we returned from dinner, a bottle of wine had been placed in the room, presumably for my partners birthday. The following morning we slept in until 10am then went out for 30 mins to get a coffee. When we returned, our room had been made up and there was no sign of housekeeping anywhere. Every staff member was attentive, courteous and friendly. I will continue to stay at this property as it exceeds my expectations on so many levels. I should probably ad that the location is perfect as are the facilities. May 20, 2014
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