Sheraton Tarrytown Hotel

  • 600 White Plains Road
  • Tarrytown,
  • Nueva York
  • 10591-5104
  • Estados Unidos
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Rated 3.9 out of 5 by 223 reviewers.
Rated 4 out of 5 by Average but OK I found this hotel just ok. My king bed on the exective level was small. The room seems like the same as any other room (as far as amenities) but being on that floor there is a small "grab and go" type area that has drinks/snacks... not a real lounge where you can sit. Service is ok, but not distinguished. Like the location, theres a supermarket next door. Free parking is nice but standard for the area. April 3, 2013
Rated 2 out of 5 by Dining experience was terrible Accommodation was fine. the dining experience was aweful. I booked a table for 10 colleagues at 7pm. It was 20 minutes before we received the menu, its was 45 minutes after ordering before we received appetisers and then entrees were eventually served at approx. 9.20pm January 24, 2014
Rated 2 out of 5 by Hotel not well equipped to handle families The room had very limited space to store clothes. Elevator could only take 4 passengers at a time which took forever. And if you wanted to take stairs, you had to go outside of the hotel. The indoor pool was a joke. The food service was extremely slow at the restaurant even when it was not busy. We had room on club level which was supposed to be restricted but people were able to access the club level. January 22, 2013
Rated 5 out of 5 by west point everyone great excellent service February 18, 2014
Rated 3 out of 5 by major problems but staff fixed them Anytime I am inthe area i stay in this hotel - this trip I incurred many problems - 1) no wake up call - I almost missed my meeting - problem - phones were not working in the AM 2) moldy water in the coffee maker 3) room less than adequately clean 4) king beds rooms have no bath tub 5) drain in tub in my double room broken - but staff very friendly - however one untrained person at counter October 21, 2012
Rated 5 out of 5 by Hotel very nice This hotel was lovely - the only problem we had was I need perfect darkness to sleep and the fire alarm kept blinking and the alarm clock gave off a permanent glow. This was the recommended hotel for the wedding we were attending, but check in time was the same as the wedding time and the hotel should have adjusted that as I had to be very forceful to receive a room in time to change. September 19, 2012
Rated 4 out of 5 by Just a couple of negative things I stayed only one night for a wedding. The bartender on duty the night we came back from the wedding was horrible. He was slow, ignored guests, and did not know how to make a drink. The elevator for some reason could not accommodate anymore than four people at a time. Very time consuming to wait for elevator especially when guests were going to and from wedding. Overall, great hotel! January 15, 2013
Rated 3 out of 5 have seen a decline I stayed there a few years ago and was met with more excitiment than I had been this time. The employees looked tired and didn't go out of there way I requested some coffee and was just told they had none. . I was on the club level, and there was no coffee, absolutely no extras except for a few newspapers. I am still trying to figure out what is the reason for the club level. December 19, 2012
Rated 4 out of 5 by worktravelernewyork The bed is really comfortable. Morning desk staff very friendly. Thomie was the best and she is no longer there at night. My gold membership doesn't do me any good since I already get the internet free with my work contract with Sheraton. The evening staff don't even try to accomodate finding a room in the club floor. The morning restaurant staff need help, service is slow. May 5, 2012
Rated 5 out of 5 by Bringing Dad home Our family came from 4 different states-to bury my father's ashes in Gate of Heaven Cemetary. Although it was a sad occasion, it was good to all be together and the accomodations at the hotel met our needs. The staff were very friendly and our rooms were comfortable. Lunch and service at the restaurant were good, but the breakfast buffet was just adequate and overpriced. July 15, 2013
Rated 4 out of 5 by Great Hotel - WIFI is terrible I think this hotel is great - my only complaint is the WIFI is very slow and spotty. On another note I was very impressed with the woman cleaning the work out area - i mentioned that the equipment should be cleaned with bacteria and virus cleaner - she said she does (knew her stuff) and showed me the can of disinfectant, Last - the bar tender makes a mean bloody mary!! January 22, 2013
Rated 2 out of 5 by Dissappointed The room was smaill and uncomfortable for 4 people. There were not enough towels. The walls were paper thin, could hear noise from rooms above and beside us, including when other guests went to the bathroom!. Room was not cleaned when we returned around 4:30 PM. Fitness room was small and stuffy. I will not stay at this hotel again December 2, 2013
Rated 5 out of 5 by Hospitality of staff is above and beyond Everyone was friendly and helpful. Rooms were large, desk in room took up the whole one wall. Bathroom was large and clean. Location was good for the city as well as across the bridge. Also there was a grocery store across the parking lot which was convenient for last minute things. Just one thing, need mini refrigerator in the rooms. Yes, I would gladly return. September 5, 2012
Rated 5 out of 5 by Ecker/Goldberg Wedding Our wonderful weekend started with the warm greeting and help from Shaun. Ashley had all the details in place for us to feel very comfortable in the hotel. The staff, especially the food service people, who were helpful in never serving me food with dairy, were friendly, caring and really nice. Thank you to all the smiling faces. Leslie The brides grandmother August 8, 2013
Rated 5 out of 5 by Best staff anywhere! I cannot say enough good things about the Sheraton Terrytown NY hotel. The hotel staff exceed my expectation and is vigilantly attentive to special situations and opportunities to make my business travels a little easier. I always recommend this hotel and it's staff members to my colleagues and friends. Thank you Sheraton Terrytown for another great experience! February 2, 2013
Rated 5 out of 5 by Best Sheraton Ever!!! From the call in to confirm my reservations, to the staff (Thank you, Lou), to the birthday greetings and treats, to the room, food and facilities, this was by far the friendliest, most professional staff. All you have to do is ask...and they got it to you lightening quick. Every hotel should look to the Sheraton Hotel in Tarrytown as its model. October 14, 2013
Rated 5 out of 5 by Allllright OK, let's begin with the fact that we did recieve a complimentary upgrade. Why, I have no idea, but does anyone really care what motivates that sort of action. The desk clerk couldn't have been nicer or more helpful, the room was perfect, slept like a baby and had a great breakfast with a sweetheart of a server. So YEAH I'd stay again. Phil C September 23, 2013
Rated 3 out of 5 by Missing items I was very dissappointed to find out that my room did not have a refrigerator.. Available for $15. Didnt know there was a charge. Ice machines on all floors not working... Walked up and down flights of stairs. Could not find one ice machine that was working. You shouldnt charge for water placed in the room. Every hotel even the cheapest dont do that! April 1, 2013
Rated 4 out of 5 by First day Awesome We were treated like royalty when we first checked in. Because they do not maintain the club room on week ends. we were given appetizer and breakfast worth $28 each. I chose a free drink for my gold membership. They gave me an extra coupon for my husband. We sat at the bar and watched the US-Canada hockey game while we drank our drinks. The food manager made our drinks and was the delight of our stay. We chatted with him and other guests. Each time we came to the restaurant he went out of his way to make us feel welcome. The next day we went to NYC early. The staff gave us excellent directions to the train station and the free parking there. Then we arrived back in our room all ready to enjoy its luxury. Low and behold, no one had cleaned the room, exchanged towels, refilled the shampoo, etc. Evidently no cleaning staff had even entered. We called downstairs. They offered to send up fresh towels. We said no. Everyone knows how you put your life on hold until someone decides to show up, etc. We were exhausted and just wanted to sleep. I told the lady to tell the staff the next morning when we checked out. Those at the desk the next morning seemed clueless of the situation. (To top it off the coffee on the club level was out that morning and since they had not refilled the coffee in our room... I needed caffeine when checking out ) They FINALLY gave us 10 percent off our room. (Make sure you know your math--at first they indicated 10% would be $10. ) I re did the math for them and then all was ok. I felt bad. I feel customer service should have a remedy ready for bad service for which they were told the evening before. To me, points are a worthless remedy. It is a beautiful hotel in a beautiful setting and easy to get to NYC. Thanks to the restaurant manager for making our stay special. February 24, 2014
Rated 4 out of 5 by Mixed The hotel & staff were fine. Free WIFI in the ROOM would be better. Specifically needed: attention to staffing in the restaurant when it is busy. On Saturday, 2 February, it was very full & under staffed. The result was an inconvenience for guests -- it was very unfair to the waitstaff & caused them [her - the sole waiter] much embarrassment. February 5, 2013
Rated 5 out of 5 by Overall Excellent - highly recommended We traveled from Philadelphia to attend a wedding over labor day weekend. All aspects of the hotel were excellent. VERY comfortable bed and pillows. VERY clean guestroom and bathroom. VERY helpful and professional staff. Large supermarket and wine store across the parking lot. I highly recommend this hotel. I would definitely stay here again. September 5, 2012
Rated 5 out of 5 by Love those pillows Beds are so comfortable; we are going to see about getting some of those pillows for home. This is our favorite hotel in Tarrytown area. Lots of parking, complimentary shuttle in area and to train station. Friendly, helpful staff. Complimentary newspapers. Very nice rooms and bathrooms. Also, right near the local food store and major highway. December 29, 2012
Rated 1 out of 5 by guest experience worst hotel experience in years...room key didn't work...when AI went down to get a new key there was someone already in the room...had to go down a third time to get a new room and key. no services in concierge lounge at 5:00 pm on a thursday evening...the previous time I stayed at this hotel I was overbilled...they just don't run smoothly September 10, 2012
Rated 5 out of 5 by Great hotel in Great Location As a frequent traveler, I tend to be a harsh critic on Hotel properties, but the Sheraton Tarrytown was fantastic. Excellent, clean accommodations in a great location. The staff was wonderful, the amenities all you could ask for. This is now my go to hotel when in New York. Look no further if you want a great property and a great price. August 30, 2012
Rated 3 out of 5 by Lock trouble etc Was locked out of my room three times, twice the locks had to be replaced. Also, I had to go to emergency room during my visit (no fault of the hotel), and the front desk kindly arranged for a taxi in the middle of the night. But I was a little surprised and disappointed that no one from the hotel followed up on me after I returned. November 8, 2012
Rated 5 out of 5 by great rooms We come to this hotel for the service and the great rooms. We love the beds and the walk in showers. We also come for the pool and hot tub relaxation. But we were very disappointed with the hot tub not being operable and nothing was said at the desk on arrival. We had to find out after getting our suits and in the pool room. September 16, 2013
Rated 2 out of 5 by Needs Improvement Room locking mechanisms don't work properly, takes several attempts to get into the rooms. Shower doors don't work and no place for your shampoo, etc. Lighting bad in the room. Food & beverage prices unusually high and poor quality. Waited 1 hour after seating to be served breakfast, only 2 other tables were occupied. October 24, 2012
Rated 5 out of 5 by Great staff, great hotel If you are staying in the White Plains/Rye area, this is the place to stay. The staff is attentive and professional, the hotel is modern and clean. Restaurant is small, but service and food make up for it. Great bar staff, say hi to Sammy! December 18, 2013
Rated 4 out of 5 by Broken Elevator While a broken elevator is somewhat out of the hotel's control management should have posted a sign at the elevators mentioning the problem & apologizing for the inconvenience. We also noticed that the complimentary bottle of water left in our room in the past was replaced with a $4.00 charge for a bottle of water. April 22, 2013
Rated 4 out of 5 by Top quality commuting to New York city This hotel is perfect for visiting New York wthout being downtown, yet having easy non crowded access. For New York suburbs, this hotel is unique because it is quiet, pleasant, very close to scenic Hudson Valley and located in safe uptown neighbourhood. The hotel has outstanding premises, and clean, warm rooms. October 18, 2012
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