Sheraton Read House Hotel Chattanooga

  • 827 Broad Street
  • Chattanooga,
  • Tennessee
  • 37402
  • USA
  • Landkarte

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Rated 3.6 out of 5 by 443 reviewers.
Rated 5 out of 5 by Excellent! The room and staff were more than we expected. There was a problem with our toilet running, and a maintenance man was there within 10 minutes to repair it. He was curieous and efficient. We called and asked if we could get a cot around 10 p.m. and it was delivered to our room within 10 minutes, also. We will definitely stay here whenever we are in Chattanooga. February 4, 2013
Rated 5 out of 5 by Great historic hotel Great ambiance and history with modern amenities. Only one suggestion: Keep water available in lobby through 9PM instead of just the few short hours available-most of us were tourists coming in from a long day out and about in Chattanooga. The fruit water would have been lovely to have all day. March 31, 2014
Rated 2 out of 5 by Guest The room air conditioner was not working. Moved 4 times in a 30 min span. The last room the air conditioner still didn't work. Called for someone to come and see about it. No one showed up! Room was not cleaned even when we returned at 10pm. When the staff was contacted they only sent up clean towels and did not offer to have the room cleaned. April 12, 2013
Rated 2 out of 5 by Needs improvements Needs improvements. Heating/air conditioning unit needs to be replaced. When the heat was on, it felt like the unit sucked all the oxygen out of the air. When the cool air was on; the carpet, bedding, and our clothes felt damp. The upholstered chair was coming apart at the seams. However, the beds were very comfortable. November 14, 2013
Rated 2 out of 5 by Discomfort... This was my second time staying at this particular Sheraton Hotel. The first time was awful. The heat in the hotel did not work so they brought a small heater to the room. Needless to say it took forever to warm up the room and after so long the heater just kept cutting off. I was there to celebrate my girlfriend's birthday which she was very uncomfortable with this room. The TV was in an ackward position in which you had to turn to the side in order to view the TV. To hear her complain throughout our stay was very dishearting considering the amount i paid for this hotel. The second time i visited chattanooga, I thought things would be better, but I was wrong. I arrived at 1am, checked in just fine and arrived to my room just to find out the heat did not work again. The furnace made buzzing noise and was blowing cold air. I called the front desk which they did switch rooms. This room was better and the TV was not in an ackward position unlike the last room. However, when I took a shower, the shower curtain was dirty. The next morning received no room service so I had to call the front desk to ask for service. I am grateful the guy who cleaned the room came promptly. The list goes on. I am highly not satisfied with this hotel and will not be staying at Sheraton Read House Hotel again. I do not recommend this hotel to anyone. December 10, 2013
Rated 2 out of 5 by Have stayed in better I wasn't impressed. The rooms were tiny, bathrooms even smaller. Its inconvenient to to between rooms because you have to go down then walk across the lobby, hop on another elevator and go back up. I had the worst time booking my reservation and it didn't even get right until I complained at check out. September 24, 2012
Rated 5 out of 5 by Great Time I just stayed at the hotel over the 4 th , the weather was awful but my room and stay at the hotel was super. George at the front desk saw to it that I had a great room to make up for the weather. He saw to it that I had a map of the city and told me of ways to get around and things to see. Thanks July 6, 2013
Rated 5 out of 5 by Unique Hotel, Wonderful Experience This hotel is terrific. Everything you want in a unique hotel and in close proximity to everything in Chattanooga. It was a fabulous weekend! April 22, 2014
Rated 2 out of 5 by Personal Staff was excellent, location was awesome to downtown area and events within walking distance. Dis-appointed in overall condition of hotel. Understand it is an old hotel, but keeping it maintained to Sheraton standards that I am accustomed to has not been maintained. July 22, 2013
Rated 5 out of 5 by Amazing Stay I travel a lot for business and pleasure. The Read House Sheraton was by far my favourite hotel I have stayed at in recent memory. The room was great, the hotel had a certain charm about it and the staff were friendly and very helpful. Thank you April 9, 2013
Rated 5 out of 5 by Makes business travel feel like a vacation I have stayed at Read House more times than I can recall and it is always a pleasure. Food is first rate and the staff will strive to meet your request with speed and a smile. Looking forward to my next trip to the Read House. May 21, 2012
Rated 3 out of 5 by Not worth the $ I'm not sure if it's usually this expensive, but for a very small room it was over $200 for a Saturday night during the weekend of the rowing competition, which we were not there to attend. We were in town to take our engagement photos. We were required to do valet parking for $15 (included in the price above), & felt obligated to tip every time we needed to use our car during our stay. We were also looking forward to using the pool, but we found that it was closed for maintenance, which the lady at the front desk neglected to mention to us when we called to find out where the pool was located. The beds were really comfy, but the shower didn't drain well and the water pressure was light. We were also in the room right next to the elevator so we would hear it all through the night and the early morning. We were looking for a hotel that was walking distance to the aquarium area of downtown and it was the only hotel that close with vacancy when we booked. It was about an 8-block walk to that area, which was pretty convenient. Overall, I would not recommend this hotel. November 4, 2013
Rated 3 out of 5 by Offering cold showers at the Sheraton! We entered the hotel lobby and was immediately impressed. Gorgeous lobby area. There was one person at the counter, even with three couples in line. We booked the romance package and asked to have the sparkling wine and strawberries to be delivered immediately. We were excited about our room. The junior suite had a great layout and a super comfy bed. However, there was no running hot water, so we had cold showers! If anyone has long hair and knows what is involved with cleaning said long hair, understands my pain. My husband went downstairs and noticed there was a maintenance man walking the hallway with a toilet plunger. I believe there were plumbing problems with this hotel. The a/c unit leaked so the floor under it was wet. After 2 1/2 hours, our strawberries and sparkling wine never showed up and we left for dinner. By the time we got back to the hotel, there they were hanging out by the door. The next morning we left the hotel, again after another round of cold showers (I do mean cold, not even a hint of warm water), disappointed by our experience. Would I stay here again? No. August 17, 2014
Rated 5 out of 5 by Exceeded Expectations! The Read definitely made my family feel at home. Spacious rooms, plus a dash of nostalgia , made our stay very enjoyable. We most assuredly will add this to our travel spots in the future. August 1, 2012
Rated 4 out of 5 by Central Location Nice Hotel - it's location is right in between the restaurants, choo choo, and has a stop right outside for the free shuttle bus. Parking is a bit much at $15 a day October 27, 2012
Rated 2 out of 5 by Not up to SPG / Sheraton standards As a member of the highest level (Platinum) of the SPG loyalty program, I have some experience with SPG properties....not impressed. Poor reception staff experience, below standard room condition, food quality poor and club lounge was shameful. We tried the lounge two out of three mornings...both days the food was gone, dirty tables and floor, dishes stacked up, had to ask the attendant to make more coffee but then no cups to drink it....not even paper cups. After twenty minutes still no food. Housekeeping walked into our room at 8:30 am while I was in bathroom and my wife sitting in chair. Housekeeper said "I was just checking the room" apology. My wife said she never heard a knock. July 7, 2014
Rated 5 out of 5 by Another great visit Always enjoy staying at this hotel when my business takes me to Chattanooga. Great hotel with a lot of history. Comfortable room and good workout facilities. February 11, 2012
Rated 5 out of 5 by Memorable moments This hotel has a lot of interesting history that I enjoyed hearing from the friendly staff that works there. Thanks for making my visit a memorable one! June 3, 2013
Rated 5 out of 5 by Super friendly From check in to check out it was an enjoyable experience. Desk clerks, valet, bell hops were very friendly and helpful. Excellent dinner at Porters. February 9, 2013
Rated 5 out of 5 by Beautiful place to stay for the Regatta The coffee pot was broken but the staff brought me a pot of coffee which I preferred anyway. all of the staff were very friendly and helpful November 4, 2013
Rated 5 out of 5 by loved the historic building We loved the ambiance and the history of the building. The staff recognized our SPG card status and gave us a nice upgrade. We enjoyed our stay. May 2, 2012
Rated 5 out of 5 by Weekend Getaway We had a wonderful time in your city. The staff, the room, the location of the hotel were all perfect! Looking forward to a return visit. March 11, 2013
Rated 2 out of 5 by Not What I Would Have Expected This hotel needs a great deal of work. The deferred maintanence is very high in the guest rooms making it uncomfortable to stay there. September 26, 2013
Rated 4 out of 5 by Excellent staff The rooms were clean, bathrooms could use a little more attention, nothing degrading but maybe a little more upgrading. The Porter restaurant, we only ate breakfast there..could have been a good experience but the scrambled eggs were nasty...I had forgotten there is such a thing as 'powdered' eggs, but was quickly reminded when I ate the scrambled eggs...OMG!!! Have I said NASTY already...The garage attendees were perfect!! Took care of our luggage immediately, took care of my car and even had great tips for visiting the area..and very enthusiastic guys...worth every cent of their tip!! Even wished me a Happy Mother's Day on our departure!! May 13, 2013
Rated 3 out of 5 by Beautiful Lobby The lobby was very nice. The beds were nice. The pool is only 4ft deep and there is no hot tub they covered it with a strange floor. The shower did not work and the bathtub was difficult for a 6ft 2in man to use. The walls were peeling and some areas it looked like they were just painted over the peeling paint so it looked pretty bad. There is 2 areas of the hotel the old part were the lobby is and you see in the pictures of the hotel and the addition that looks like your in a different building that is white. Loud door slamming all night long. Walls very thin I could hear people talking next door. The steakhouse in the hotel was wonderful. November 27, 2012
Rated 5 out of 5 by P E R F E C T ! Great staff, excellent room (with 2 HD TVs) and super comfortable mattress !! December 19, 2012
Rated 3 out of 5 by Disappointed The heat/ac was loud and ran continually until we turned it off. We both took our showers in standing water because of a slow drain. The curtains to block light from the room (814) would not block out all light, one would not slide more than half way. 8 blocks from a pharmacy yet nothing but aspirin available at the Sheraton. Suddenly hit with cold/flu symptoms and no in house medicine available. The room had no back up kleenex box and after using 10 -12 tissues the box was empty. My expectations for a Sheraton Hotel had been so much higher. Even the physical condition of the bathroom was lacking; bubbles and air pockets in the wall paper and waffled walls in areas, the door itself was splitting, cracked and looked in poor repair, especially at the base of the door. The sound of the toilet flushing was loud enough to break the sound barrier too! We were staying there for a wedding, the reception was held there. Yet we could not get an early check in and the wedding was across town at 3:00 PM. Signage in the lobby was poor. It took too much time to find the restroom so I could change and go to the wedding; we drove to Chattanooga from Knoxville, an early check in would have been greatly appreciated. I can't believe we could not be accommodated with an early check in since the reception was being held at the hotel following the wedding! I doubt you will publish this review but I would hope that our concerns are considered. Thank you for your ear and your time. April 7, 2014
Rated 5 out of 5 by This Hotel has great staff great check in, great valet service helpful and friendly staff October 14, 2013
Rated 2 out of 5 by None Lovely but needs to pay attention to the details. June 21, 2013
Rated 4 out of 5 by Lots of character! great downtown location. food was good. parking convenient. make sure you dont get the haunted room :) August 15, 2014
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