Rated 5 out of 5 by Getaway1 Great historic hotel
Great ambiance and history with modern amenities. Only one suggestion: Keep water available in lobby through 9PM instead of just the few short hours available-most of us were tourists coming in from a long day out and about in Chattanooga. The fruit water would have been lovely to have all day.
March 31, 2014
Rated 2 out of 5 by Jill43 Guest
The room air conditioner was not working. Moved 4 times in a 30 min span. The last room the air conditioner still didn't work. Called for someone to come and see about it. No one showed up! Room was not cleaned even when we returned at 10pm. When the staff was contacted they only sent up clean towels and did not offer to have the room cleaned.
April 12, 2013
Rated 2 out of 5 by MariD Needs improvements
Needs improvements. Heating/air conditioning unit needs to be replaced. When the heat was on, it felt like the unit sucked all the oxygen out of the air. When the cool air was on; the carpet, bedding, and our clothes felt damp. The upholstered chair was coming apart at the seams. However, the beds were very comfortable.
November 14, 2013
Rated 5 out of 5 by OliveOyl2 Unique Hotel, Wonderful Experience
This hotel is terrific. Everything you want in a unique hotel and in close proximity to everything in Chattanooga. It was a fabulous weekend!
April 22, 2014
Rated 2 out of 5 by Alex4347 Discomfort...
This was my second time staying at this particular Sheraton Hotel. The first time was awful. The heat in the hotel did not work so they brought a small heater to the room. Needless to say it took forever to warm up the room and after so long the heater just kept cutting off. I was there to celebrate my girlfriend's birthday which she was very uncomfortable with this room. The TV was in an ackward position in which you had to turn to the side in order to view the TV. To hear her complain throughout our stay was very dishearting considering the amount i paid for this hotel. The second time i visited chattanooga, I thought things would be better, but I was wrong. I arrived at 1am, checked in just fine and arrived to my room just to find out the heat did not work again. The furnace made buzzing noise and was blowing cold air. I called the front desk which they did switch rooms. This room was better and the TV was not in an ackward position unlike the last room. However, when I took a shower, the shower curtain was dirty. The next morning received no room service so I had to call the front desk to ask for service. I am grateful the guy who cleaned the room came promptly. The list goes on. I am highly not satisfied with this hotel and will not be staying at Sheraton Read House Hotel again. I do not recommend this hotel to anyone.
December 10, 2013
Rated 2 out of 5 by Amy1234 Have stayed in better
I wasn't impressed. The rooms were tiny, bathrooms even smaller. Its inconvenient to to between rooms because you have to go down then walk across the lobby, hop on another elevator and go back up. I had the worst time booking my reservation and it didn't even get right until I complained at check out.
September 24, 2012
Rated 5 out of 5 by Rickl64 Great Time
I just stayed at the hotel over the 4 th , the weather was awful but my room and stay at the hotel was super. George at the front desk saw to it that I had a great room to make up for the weather. He saw to it that I had a map of the city and told me of ways to get around and things to see. Thanks
July 6, 2013
Rated 4 out of 5 by CanuckTraveler Lots of character!
great downtown location. food was good. parking convenient. make sure you dont get the haunted room :)
August 15, 2014
Rated 2 out of 5 by Nodrok Not up to SPG / Sheraton standards
As a member of the highest level (Platinum) of the SPG loyalty program, I have some experience with SPG properties....not impressed. Poor reception staff experience, below standard room condition, food quality poor and club lounge was shameful. We tried the lounge two out of three mornings...both days the food was gone, dirty tables and floor, dishes stacked up, had to ask the attendant to make more coffee but then no cups to drink it....not even paper cups. After twenty minutes still no food. Housekeeping walked into our room at 8:30 am while I was in bathroom and my wife sitting in chair. Housekeeper said "I was just checking the room"....no apology. My wife said she never heard a knock.
July 7, 2014
Rated 2 out of 5 by fatfitz Personal
Staff was excellent, location was awesome to downtown area and events within walking distance.
Dis-appointed in overall condition of hotel. Understand it is an old hotel, but keeping it maintained to Sheraton standards that I am accustomed to has not been maintained.
July 22, 2013
Rated 5 out of 5 by Riley Amazing Stay
I travel a lot for business and pleasure. The Read House Sheraton was by far my favourite hotel I have stayed at in recent memory. The room was great, the hotel had a certain charm about it and the staff were friendly and very helpful.
April 9, 2013
Rated 5 out of 5 by Wtwalden Makes business travel feel like a vacation
I have stayed at Read House more times than I can recall and it is always a pleasure. Food is first rate and the staff will strive to meet your request with speed and a smile.
Looking forward to my next trip to the Read House.
May 21, 2012
Rated 3 out of 5 by ChattanoogaEngagement Not worth the $
I'm not sure if it's usually this expensive, but for a very small room it was over $200 for a Saturday night during the weekend of the rowing competition, which we were not there to attend. We were in town to take our engagement photos. We were required to do valet parking for $15 (included in the price above), & felt obligated to tip every time we needed to use our car during our stay. We were also looking forward to using the pool, but we found that it was closed for maintenance, which the lady at the front desk neglected to mention to us when we called to find out where the pool was located. The beds were really comfy, but the shower didn't drain well and the water pressure was light. We were also in the room right next to the elevator so we would hear it all through the night and the early morning. We were looking for a hotel that was walking distance to the aquarium area of downtown and it was the only hotel that close with vacancy when we booked. It was about an 8-block walk to that area, which was pretty convenient. Overall, I would not recommend this hotel.
November 4, 2013
Rated 5 out of 5 by Pete60 Exceeded Expectations!
The Read definitely made my family feel at home. Spacious rooms, plus a dash of nostalgia , made our stay very enjoyable. We most assuredly will add this to our travel spots in the future.
August 1, 2012
Rated 4 out of 5 by DWS1962 Central Location
Nice Hotel - it's location is right in between the restaurants, choo choo, and has a stop right outside for the free shuttle bus. Parking is a bit much at $15 a day
October 27, 2012
Rated 5 out of 5 by dnew Another great visit
Always enjoy staying at this hotel when my business takes me to Chattanooga. Great hotel with a lot of history. Comfortable room and good workout facilities.
February 11, 2012
Rated 5 out of 5 by SOGs Memorable moments
This hotel has a lot of interesting history that I enjoyed hearing from the friendly staff that works there. Thanks for making my visit a memorable one!
June 3, 2013
Rated 5 out of 5 by Tombo12 Super friendly
From check in to check out it was an enjoyable experience. Desk clerks, valet, bell hops were very friendly and helpful. Excellent dinner at Porters.
February 9, 2013
Rated 5 out of 5 by Bean281 Beautiful place to stay for the Regatta
The coffee pot was broken but the staff brought me a pot of coffee which I preferred anyway. all of the staff were very friendly and helpful
November 4, 2013
Rated 5 out of 5 by dands loved the historic building
We loved the ambiance and the history of the building. The staff recognized our SPG card status and gave us a nice upgrade. We enjoyed our stay.
May 2, 2012
Rated 5 out of 5 by Benbini Weekend Getaway
We had a wonderful time in your city.
The staff, the room, the location of the hotel were all perfect!
Looking forward to a return visit.
March 11, 2013
Rated 2 out of 5 by pkwright Not What I Would Have Expected
This hotel needs a great deal of work. The deferred maintanence is very high in the guest rooms making it uncomfortable to stay there.
September 26, 2013
Rated 4 out of 5 by CC79 Charming Excellence
This historic hotel warms the soul. Sheraton quality - comfy beds and baths. Know this is a historic building and rooms are not cookie-cutter, set your expectations accordingly.
August 11, 2014
Rated 2 out of 5 by Everglades Not up to expectations
This Sheraton Hotel failed to meet my expectations for the chain and the price I paid. The bed was very uncomfortable for both my wife and me. It sagged enough that both of us had sore backs after each night we slept in it.
The bathroom had not been renovated in recent time. The handrail in the shower stall was not well connected and when I put my hand on it the upper end came out of the wall. The screws were exposed, with flakes of plaster. The chrome on fixtures in the bath were starting to lose their shine. Also, the outlet in the bathroom was loose and hanging with about a 1/4" gap from the wall. It worked, but you had to put your hand on the faceplate to disconnect a plug. Finally, the room lacked towel racks; I found myself hanging my towel over door knobs or on a hanger from the closet.
I considered these problems unacceptable for the price of the room.
August 3, 2014
Rated 4 out of 5 by MimM Excellent staff
The rooms were clean, bathrooms could use a little more attention, nothing degrading but maybe a little more upgrading. The Porter restaurant, we only ate breakfast there..could have been a good experience but the scrambled eggs were nasty...I had forgotten there is such a thing as 'powdered' eggs, but was quickly reminded when I ate the scrambled eggs...OMG!!! Have I said NASTY already...The garage attendees were perfect!! Took care of our luggage immediately, took care of my car and even had great tips for visiting the area..and very enthusiastic guys...worth every cent of their tip!! Even wished me a Happy Mother's Day on our departure!!
May 13, 2013
Rated 3 out of 5 by floridafamilyfour Beautiful Lobby
The lobby was very nice. The beds were nice. The pool is only 4ft deep and there is no hot tub they covered it with a strange floor. The shower did not work and the bathtub was difficult for a 6ft 2in man to use. The walls were peeling and some areas it looked like they were just painted over the peeling paint so it looked pretty bad. There is 2 areas of the hotel the old part were the lobby is and you see in the pictures of the hotel and the addition that looks like your in a different building that is white. Loud door slamming all night long. Walls very thin I could hear people talking next door. The steakhouse in the hotel was wonderful.
November 27, 2012
Rated 3 out of 5 by Melgeezy Disappointed
The heat/ac was loud and ran continually until we turned it off. We both took our showers in standing water because of a slow drain. The curtains to block light from the room (814) would not block out all light, one would not slide more than half way. 8 blocks from a pharmacy yet nothing but aspirin available at the Sheraton. Suddenly hit with cold/flu symptoms and no in house medicine available. The room had no back up kleenex box and after using 10 -12 tissues the box was empty.
My expectations for a Sheraton Hotel had been so much higher. Even the physical condition of the bathroom was lacking; bubbles and air pockets in the wall paper and waffled walls in areas, the door itself was splitting, cracked and looked in poor repair, especially at the base of the door. The sound of the toilet flushing was loud enough to break the sound barrier too!
We were staying there for a wedding, the reception was held there. Yet we could not get an early check in and the wedding was across town at 3:00 PM. Signage in the lobby was poor. It took too much time to find the restroom so I could change and go to the wedding; we drove to Chattanooga from Knoxville, an early check in would have been greatly appreciated.
I can't believe we could not be accommodated with an early check in since the reception was being held at the hotel following the wedding!
I doubt you will publish this review but I would hope that our concerns are considered.
Thank you for your ear and your time.
April 7, 2014
Rated 5 out of 5 by fjflorida P E R F E C T !
Great staff, excellent room (with 2 HD TVs) and super comfortable mattress !!
December 19, 2012
Rated 5 out of 5 by Addie12 This Hotel has great staff
great check in, great valet service
helpful and friendly staff
October 14, 2013
Rated 2 out of 5 by Cathy92 None
Lovely but needs to pay attention to the details.
June 21, 2013