Rated 2 out of 5 by dontdoit not pleased
was treated differently..check in was selective and delayed also wasn't greeted the same as other guests & wasn't made aware of the hotel amenities...overheard about computer, pool, spa, etc from greeting of guests who checked in after
August 11, 2012
Rated 5 out of 5 by Melissa68 Great experience for pre/post cruisers
The Sheraton is in a great location. You can walk to everything around Old San Juan, including the pier for your cruise. Staff was friendly and very helpful. Breakfast was great and so was the Chicago Burger place.
October 21, 2012
Rated 5 out of 5 by Natasha Best choice for pre-/postcruise stay
Location is unbeatable. Rooms are spacious, with good state of A/c.
Staff is very helpful and patient, doing their best to serve every weird need of the customer.
It would be great if breakfast was complimentary.
December 5, 2011
Rated 5 out of 5 by BrownieLady Great Hotel
This hotel is now one of my favorites. The location is perfect and the staff are very helpful.
I have traveled to Puerto Rico several times and have tried other local hotels, this one is highest on my list.
September 3, 2013
Rated 5 out of 5 by 1Unhappy1 great stay at Sheraton Old San Juan
great location to experience Old San Juan area
February 11, 2014
Rated 2 out of 5 by suenam Good spot for pre or post cruise
OK hotel for a short pre or post cruise stay.
February 11, 2014
Rated 4 out of 5 by Izg88 Great location
The front desk staff and the bell boys are so friendly and focused on providing an exceptional service.
A big plus for this property is the location, Old San Juan is so magical at every moment of the day.
December 26, 2012
Rated 4 out of 5 by Anadelatorre Sheraton Old San Juan
Everything was fine until the morning of 12/26/12 that the electricity went off and there was not compensation offered to guests, not even a voucher for breakfast or lunch. Actually not even an apology.
December 27, 2012
Rated 2 out of 5 by HGA1 could not sleep
My room - 812 was next to ice machine. Machine was running all night and I could not sleep. I tried to change room was told hotel was full. Nothing else was offered as a result not even an apology.
September 20, 2012
Rated 2 out of 5 by Mark52 The good and bad
The hotel offers the best location for those going on a cruise. However there are many shortfalls. Poor housekeeping, Poor onsight food service and poor front desk relationship representatives.
May 14, 2012
Rated 5 out of 5 by mew56 Would definitely stay here again
We thought the location was ideal for shopping and site seeing. The hotel staff were all wonderful and helpful. The room was very clean. We would definitely stay here again.
October 5, 2013
Rated 4 out of 5 by Karen31 Great Location
This hotel has a great location in Old San Juan. We had a balcony room facing the bay and it was lovely. Hotel staff was outstanding and we thoroughly enjoyed our 3 night stay.
September 30, 2012
Rated 4 out of 5 by BaileysMom GREAT LOCATION
The hotel has a excellent location if you are going on a cruise. There were also several nice restaurants nearby (the best was Marmalade).
Our room was huge but a bit "tired."
April 6, 2013
Rated 1 out of 5 by Grande Cleanliness Issue.
Staff was coordial but not warm or very concerned when cleanliness of lined and towels were brought to their attention. Towels and bedsheets had stains that were very visible.
July 30, 2012
Rated 2 out of 5 by Maryotis Mold and freezing cold!
The whole hotel smelled like mold. The lobby and casino and restaurants were freezing cold. Had to wear a jacket when it was 85 degrees outside. Would not stay there again.
December 6, 2012
Rated 4 out of 5 by Litoindc No SPG Platinum Upgrade
As an SPG Platinum member, I was not offered an upgrade, which was dissapointing, because it was available. When I return to PR, I will not be staying at this hotel again.
August 26, 2012
Rated 5 out of 5 by SueMan Pet friendly convenient to Everything!
Had a wonderful time, the hotel and staff were amazing, we will definitely stay here again. Casino, pet friendly, pool, great restaurants.
December 4, 2013
Rated 5 out of 5 by tommy59 exceptional Team members
staff was excellent, Ruiz, Manuel, Matthew conceige, Mario, housekeepers, wait staff at breakfast, front desk staff, know I am missing some...
June 2, 2013
Rated 1 out of 5 by Kiethersgirl This hotel needs help
Top comforter was blood stained. We were given 2 washcloths for 4 guests. Our room wasn't ready until almost 4 PM.
February 12, 2013
Rated 5 out of 5 by Elaura Fabulous Rooms
I was welcomed very warmly and given a Fabulous upgrade.
November 12, 2013
Rated 2 out of 5 by Jack327 This hotel needs improvement
I was not satisfied with my room.
December 8, 2013
Rated 5 out of 5 by rebecca5 Great location
The hotel is in a great location, very clean and nice staff.
August 13, 2012
Rated 5 out of 5 by monkey48 excellent location
The roof top pool, hot tub, and view were awesome.
September 24, 2013
Rated 5 out of 5 by Gene76 A Wonderful Experience
As an elderly widower, I spent a week at this hotel and was very pleased with my experience. It has a great dock front location, is well managed and maintained and within walking distance of Old San Juan. This allowed me to take a long walk into town, stop for a leisurely lunch and then return to the Sheraton Old San Juan. It has a very nice small rooftop pool and sitting area which allows for sunny or shady relaxation before dinner. The dock and old town area is well policed so your safety at any time is guaranteed. I certainly hope to be able to return to repeat another vacation at this wonderful hotel. If you stay here, you won't be disappointed.
February 1, 2014
Rated 4 out of 5 by AlToro Good Location, not tailered for the Bus Traveler
Room was a bit small, no refrigerator.
April 15, 2013
Rated 5 out of 5 by guest81 Great hotel
Highly recommended for San Juan stay.
December 21, 2011
Rated 3 out of 5 by sue23 location, location
The hotel is well located especially if you are taking a cruise on Carnival - it is within walking distance. You can also walk any place you want to go in Old San Juan. There is a ferry across from the hotel if you wish to do the Bacardi Plant easily. The rooms are ok - meet all basic requirements. I do feel the rooms are overpriced for what you get - some have pretty good views from the room - others aren't worth opening the window for. The tv remotes work very poorly or not at all - we stayed in three different rooms while there and they were all the same - awful. The front desk staff is wonderful and willing to help in anyway they can,
January 8, 2013
Rated 1 out of 5 by John33 Poor at best!
We have been SPG members for 6 years and we have stayed at many properties and this by far was the worst. The rooms were out of date, the rugs were stained and had burn holes in it. The room had a terriable mildew smell. There were rips and stains on the couch. I had my 2 young daughters with me and was worried about there health. I would not recommend this hotel to anyone and was shocked that SPG onwes this low level of a hotel.
November 17, 2011
Rated 5 out of 5 by Libby15 Great hotel and excellent location
We stayed at the Sheraton Old San Juan Hotel & Casino for 2 nites over Labor Day weekend. We were tired from our early morning flight, so we opted to check into a room upon our arrival at the hotel, but it was on a lower floor, so the view was not as good. The room was very clean - the bed was excellent, and the air conditioning was perfect! All public areas were well maintained. The hotel is very nice and the staff were very accommodating and pleasant - during our stay, we called down to the front desk and asked for maintenance for a plumbing issue and someone came up to the room right away. There could have been more room for guest seating in the lobby - there are couches off to the side on the casino level, but there were not enough to accommodate everyone in that area on a busy Saturday nite during our stay. We also thought there should be a bar in the lobby. This hotel is in a great location - directly across the street from Piers 2 and 3, so you get to see all the cruise ships in port, which was interesting. It's also right across from the ferry that takes you to the Bacardi Rum Factory (free tour) in Catano. You can also walk to a trolley stop 2 blocks away, and board a free bus or tram that goes all over Old San Juan (this is not a guided tour). It does give you a nice overview of the city, and you can get off at any stop and board again. The only negative experience we had was when we went up 2 flights of steps down the street from the main hotel entrance and a homeless person came up to us and proceeded to explain that he and his father had been mugged the nite before - his dad was in a hospital and the police were not helpful, but the hotel staff gave him some money, and he only needed six dollars more to go back to visit his ailing father - he said we could verify this with the concierge at the hotel. My boyfriend gave him the cash - we just wanted him to leave - and when we asked the bellman about his story, he told us that this guy was a con artist that slept near those steps and he hits upon hotel guests all the time. Maybe the general manager could take some precautions regarding future incidents like this one. That being said, we enjoyed ourselves very much and would definitely come back to stay at this property.
September 8, 2013
Rated 3 out of 5 by PageLeah Great Location
You could not get a better location in Old San Juan. The hotel dining was good, but no breakfast is worth $24.95 unless you are serving free mamosas. Do not stay on the 9th floor or you will be sleeping with the central air humming all night. the hotel changed our room, but with hesitation. The beds are very comfortable, but the carpets smell like mold and are damp. I stay here everytime on business for the location. I guess they could have given me a better room or free breakfast. Staff are either outstanding or the opposite and unfriendly. Door guys and waiter on the 2nd floor were excellent. Manager very positive even when dealing with difficult guests.
April 30, 2012