Sheraton Puerto Rico Hotel & Casino

  • 200 Convention Boulevard
  • San Juan,
  • Puerto Rico
  • 00907
  • United States
  • Map

Rooms & Rates

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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older to reserve a room.

Rated 3.9 out of 5 by 417 reviewers.
Rated 5 out of 5 by Had a Great Stay I stayed here because of my daughter's birthday and we had an amazing time, The room was very nice and the staff very good. The pool is really pretty and the staff Daniella, Lisbeth, and Elsie made us feel really welcome. I would love to revisit soon. November 15, 2013
Rated 5 out of 5 by This hotel treats their customers very well We especially appreciated the staff for their friendliness, assistance and courtesy. Would recommend this hotel because of this. One staff member, Ashley Santiago, provided us with discounts, travel information and tips which helped greatly. November 16, 2013
Rated 5 out of 5 by Very nice hotel for business or family! My family of 6 stayed at this Sheraton on Sunday, February 4, 2013 after finishing a cruise on Royal Carribean. Great location from the pier. A short cab ride to Old San Juan. Very clean, friendly beautiful hotel.Four diamond. I would highly recommend. February 5, 2013
Rated 5 out of 5 by Ms. Elsa This hotel was great! I felt like a VIP the minute I walked into the building. The facility was beautiful and well maintained. The staff was courteous and helpful. I would definitely visit again and recommend it to all my friends and family members. April 4, 2013
Rated 5 out of 5 by Best pool of San Juan The infinity pool have a great view, the Dj music outstandingand the food excellent . The bar looks great but may be need close management in pick up time. Also i prefer that the hotel usa my room card for billing instead of giving my room number. August 5, 2013
Rated 5 out of 5 by Staff is incredible I came to Sheraton San Juan for my birthday and Amanda at the front desk gave me a room with a great view and sent over an amenity! Cezar at the desk was also amazing as well as Roberto and Sammie at the bar! Exceptional staff and wonderful hotel. June 16, 2013
Rated 5 out of 5 by Hotel Staff Exceed Expectations Every staff member (at the front desk, in the dining room, in the lounge, and in the restaurant seemed to take personal interest in making my stay a great experience. Your hotel is beautiful but your people are your best asset! October 22, 2012
Rated 1 out of 5 by Worse Hotel Stay Ever Worse Hotel Stay Ever. Far away from EVERYTHING. No restaurants for miles. TERRIBLE, TERRIBLE service. Hour wait to check in. Hour wait to get on and off elevators. Hour wait for food. Extremely rude staff. NEVER AGAIN! June 4, 2012
Rated 5 out of 5 by We Loved this Place We stayed here for a night before our Cruise and I must say, we liked it so much we would come back and stay for a vacation. Excellent Pool. Easy access to Old Town and Cruise Ports. Great view from the Concierge Club. January 2, 2013
Rated 3 out of 5 by Bad I was taken out of the pool with my children bcause of a special event taken care that same day without notice. I am an SPG Gold member, and the party at the pool was for a BEER a kid outsiders. August 14, 2012
Rated 2 out of 5 by Not what you would expect from a 4-Diamond Resort Had to wait an hour before we could check in, there was a dirty sock in our room, breakfast wasn't served in the lounge two mornings, the pool was closed for two days to remove glass that shattered, the ATMs were out of cash and since nothing is close by you have to take a taxi to get money (roughly costing $15 each way). Charges were on our bill that shouldn't have been when we checked out (valet when we didn't have a car)... be careful that things aren't added. The food quality for breakfast and appetizers at night was poor to say the least and the selection limited. This really wasn't what I was expecting from a Sheraton. Hugely disappointed for the one vacation I get a year. The one outing that we scheduling through the hotel concierge was over priced considering lunch wasn't included and we had to wait an hour to get our $30 lunch that consisted of mozzerella sticks and fried plantain. Due to the late lunch (3pm) by the time we got to the beach the sun had gone down. There were 15 of us packed in to a van for an hour ride home. Would not recommend the hotel sponsored activities. June 4, 2012
Rated 1 out of 5 by Customer Service Missing Under staffed, room was not cleaned until asked to so. Lounge Club's food was unappetizing and cheap. Wil never pay the premium again because it was not worth the extra money. In addition, around 9:30 pm, a Hotel Supervisor came to our room to tell us that we were talking and laughing too laud. We apologized and he continued talking about how he can order us to be kicked out of the room if he needed to come a second time to our room. He was very rough and unprofessional for a situation that was solved immediately. WIll not ever recommend ever this hotel for business person or tourist. September 24, 2012
Rated 1 out of 5 by Avoid this hotel at all costs! No tv service, staff at guest relations lies about facilities available, unable to control unruly drunk guests, elevator broken, plumbing issues, no heat in building. Avoid this hotel at all costs! March 12, 2013
Rated 5 out of 5 by Great Stay I frequent this hotel for business and find the service consistently good. The staff is always pleasant, my room is clean and comfortable and I have a nice time while I'm there. August 13, 2012
Rated 5 out of 5 by Outstanding The Sheraton Puerto Rico Hotel & Casino is The BEST! Everything from the staff to the room to everything was OUTSTANDING. I will return and recommend this hotel to everyone. February 11, 2013
Rated 5 out of 5 by Great Business & Vacation Hotel Restaurants were great, pool was a welcoming site, peaceful place. High security and professional personnel . Meet people and make new friends. If you know what I mean lol. July 26, 2012
Rated 5 out of 5 by Perfect place to stay in San Juan Very good location near Old San Juan and many other attractions. Really good service and very friendly and professional staff. Good food, and amazing view from the pool. February 14, 2013
Rated 5 out of 5 by This Hotel has the best customer service The service is great,!! an the infrstructure is good, The location maybe is one of the things to consider, but you have rental car options or cabs anytime you needed. February 22, 2013
Rated 5 out of 5 by Platinum SPG I enjoyed my stay very much, everything was good, the new China reataurant is great. The location is perfect to get to most areas of San Juan, I will be back in July. February 24, 2013
Rated 5 out of 5 by Great place to stay and relax. This hotel was very clean, and very confortable. The staff was friendly and attentive to my needs. The location was convenient and the amenities were just right. May 3, 2013
Rated 5 out of 5 by Recent syat The pool area needs some umbrellas or shade in spots. The direct sun is to strong. The casino bar didn't have the liquor I wanted. I had to go to the main bar. April 9, 2013
Rated 5 out of 5 by Great for a scape It's one of the best location in the area. Great place to dine. Love the commodity of the bed, and nice TV programming, felt like i was @ home. July 2, 2013
Rated 5 out of 5 by this hotel its on a gread area minutes from old sanjuan, condado and plaza las americas. gread places for dinner early nigth not necesarry at late night March 5, 2013
Rated 5 out of 5 by Excellent hotel This hotel is in an excellent location. Beds are very comfortable. Rooms always clean and elegant. Staff is excellent March 9, 2013
Rated 5 out of 5 by fire alarm system The fire alarm system in my room got activated probably caused by the hot water vapor after an early morning shower. June 19, 2013
Rated 5 out of 5 by excellent staff Had a small hiccup at check in but the staff was more than willing to help thank you for you excellent service August 5, 2013
Rated 5 out of 5 by Excellent As always this hotel exceeds my expectations and they always honor my Gold Status privileges. February 19, 2013
Rated 5 out of 5 by Excellent Hotel We really enjoy staying at this hotel, is very nice and the customer service is the best! February 4, 2013
Rated 5 out of 5 by This hotel is 5 star plus Overall, the hotel was exceptionally customer friendly. My every expectation was met. October 22, 2012
Rated 5 out of 5 by Excellent as always. Had a lot of fun for during the San Juan Night festivities. June 26, 2013
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