Rated 5 out of 5 by diana Excellent location and view
Stayed here Christmas Day. Enjoyed all the warm hospitality and the service was excellent for the holiday period - as the hotel was very busy. We were boarding a cruise ship after a late check-out and we viewed the ship from our room. The desk staff was very helpful.
January 8, 2012
Rated 5 out of 5 by Gabs28 Had a Great Stay
I stayed here because of my daughter's birthday and we had an amazing time, The room was very nice and the staff very good. The pool is really pretty and the staff Daniella, Lisbeth, and Elsie made us feel really welcome. I would love to revisit soon.
November 15, 2013
Rated 5 out of 5 by SandinoPR This hotel treats their customers very well
We especially appreciated the staff for their friendliness, assistance and courtesy. Would recommend this hotel because of this. One staff member, Ashley Santiago, provided us with discounts, travel information and tips which helped greatly.
November 16, 2013
Rated 5 out of 5 by Laurie Very nice hotel for business or family!
My family of 6 stayed at this Sheraton on Sunday, February 4, 2013 after finishing a cruise on Royal Carribean. Great location from the pier. A short cab ride to Old San Juan. Very clean, friendly beautiful hotel.Four diamond. I would highly recommend.
February 5, 2013
Rated 5 out of 5 by ElsaK1008 Ms. Elsa
This hotel was great! I felt like a VIP the minute I walked into the building. The facility was beautiful and well maintained. The staff was courteous and helpful. I would definitely visit again and recommend it to all my friends and family members.
April 4, 2013
Rated 5 out of 5 by ksskaraoke Best pool of San Juan
The infinity pool have a great view, the Dj music outstandingand the food excellent . The bar looks great but may be need close management in pick up time. Also i prefer that the hotel usa my room card for billing instead of giving my room number.
August 5, 2013
Rated 5 out of 5 by MeronK Staff is incredible
I came to Sheraton San Juan for my birthday and Amanda at the front desk gave me a room with a great view and sent over an amenity! Cezar at the desk was also amazing as well as Roberto and Sammie at the bar! Exceptional staff and wonderful hotel.
June 16, 2013
Rated 3 out of 5 by TheLyn This hotel is ideally located in relation to the convention center
This hotel is perfectly located in relation to the convention center. For anyone holding a meeting or attending a meeting at the convention center, I would suggest the Sheraton. While it needs a bit of an update, it's location is perfect.
June 23, 2014
Rated 2 out of 5 by Rosa27 Poor service and very loud at night
Our check in time was at 3:00 pm and we were not able to get our room for over 2 hours after check in time after the hotel representative saw how upset we were and my complaining. They said that the hotel was doing they're best considering they had a volleyball tournament at the convention center and were booked. A hotel of this caliber should be able to deal with these situations, especially since they're the hotel that hosts most of the accommodation s for the convention. The attitude I got from the check in desk was very unsympathetic. On top of this the hotel was very noisy during the night. I was easily awakened a couple times each night I was there because of people being loud in halls and rudely inconsiderate of people sleeping in the middle of the night.
June 7, 2014
Rated 5 out of 5 by CarolG Hotel Staff Exceed Expectations
Every staff member (at the front desk, in the dining room, in the lounge, and in the restaurant seemed to take personal interest in making my stay a great experience. Your hotel is beautiful but your people are your best asset!
October 22, 2012
Rated 1 out of 5 by MG82 Worse Hotel Stay Ever
Worse Hotel Stay Ever. Far away from EVERYTHING. No restaurants for miles. TERRIBLE, TERRIBLE service. Hour wait to check in. Hour wait to get on and off elevators. Hour wait for food. Extremely rude staff. NEVER AGAIN!
June 4, 2012
Rated 5 out of 5 by SailsGuy We Loved this Place
We stayed here for a night before our Cruise and I must say, we liked it so much we would come back and stay for a vacation. Excellent Pool. Easy access to Old Town and Cruise Ports. Great view from the Concierge Club.
January 2, 2013
Rated 3 out of 5 by akaPR Bad
I was taken out of the pool with my children bcause of a special event taken care that same day without notice. I am an SPG Gold member, and the party at the pool was for a BEER a kid outsiders.
August 14, 2012
Rated 2 out of 5 by StarwoodObsessed Not what you would expect from a 4-Diamond Resort
Had to wait an hour before we could check in, there was a dirty sock in our room, breakfast wasn't served in the lounge two mornings, the pool was closed for two days to remove glass that shattered, the ATMs were out of cash and since nothing is close by you have to take a taxi to get money (roughly costing $15 each way). Charges were on our bill that shouldn't have been when we checked out (valet when we didn't have a car)... be careful that things aren't added. The food quality for breakfast and appetizers at night was poor to say the least and the selection limited. This really wasn't what I was expecting from a Sheraton. Hugely disappointed for the one vacation I get a year. The one outing that we scheduling through the hotel concierge was over priced considering lunch wasn't included and we had to wait an hour to get our $30 lunch that consisted of mozzerella sticks and fried plantain. Due to the late lunch (3pm) by the time we got to the beach the sun had gone down. There were 15 of us packed in to a van for an hour ride home. Would not recommend the hotel sponsored activities.
June 4, 2012
Rated 1 out of 5 by glencho98 Customer Service Missing
Under staffed, room was not cleaned until asked to so. Lounge Club's food was unappetizing and cheap. Wil never pay the premium again because it was not worth the extra money. In addition, around 9:30 pm, a Hotel Supervisor came to our room to tell us that we were talking and laughing too laud. We apologized and he continued talking about how he can order us to be kicked out of the room if he needed to come a second time to our room. He was very rough and unprofessional for a situation that was solved immediately. WIll not ever recommend ever this hotel for business person or tourist.
September 24, 2012
Rated 1 out of 5 by Mked56 Avoid this hotel at all costs!
No tv service, staff at guest relations lies about facilities available, unable to control unruly drunk guests, elevator broken, plumbing issues, no heat in building. Avoid this hotel at all costs!
March 12, 2013
Rated 5 out of 5 by SusieM Great Stay
I frequent this hotel for business and find the service consistently good. The staff is always pleasant, my room is clean and comfortable and I have a nice time while I'm there.
August 13, 2012
Rated 5 out of 5 by Jorge26 Outstanding
The Sheraton Puerto Rico Hotel & Casino is The BEST! Everything from the staff to the room to everything was OUTSTANDING.
I will return and recommend this hotel to everyone.
February 11, 2013
Rated 5 out of 5 by Azazelhell Great Business & Vacation Hotel
Restaurants were great, pool was a welcoming site, peaceful place. High security and professional personnel . Meet people and make new friends. If you know what I mean lol.
July 26, 2012
Rated 5 out of 5 by Pawel Perfect place to stay in San Juan
Very good location near Old San Juan and many other attractions. Really good service and very friendly and professional staff. Good food, and amazing view from the pool.
February 14, 2013
Rated 5 out of 5 by Tashito1975 This Hotel has the best customer service
The service is great,!! an the infrstructure is good, The location maybe is one of the things to consider, but you have rental car options or cabs anytime you needed.
February 22, 2013
Rated 5 out of 5 by Cat20000 Platinum SPG
I enjoyed my stay very much, everything was good, the new China reataurant is great. The location is perfect to get to most areas of San Juan, I will be back in July.
February 24, 2013
Rated 5 out of 5 by xamdu Great place to stay and relax.
This hotel was very clean, and very confortable. The staff was friendly and attentive to my needs. The location was convenient and the amenities were just right.
May 3, 2013
Rated 5 out of 5 by John1213 Recent syat
The pool area needs some umbrellas or shade in spots. The direct sun is to strong.
The casino bar didn't have the liquor I wanted. I had to go to the main bar.
April 9, 2013
Rated 5 out of 5 by Barb05 Great for a scape
It's one of the best location in the area. Great place to dine. Love the commodity of the bed, and nice TV programming, felt like i was @ home.
July 2, 2013
Rated 5 out of 5 by ismael101 this hotel its on a gread area
minutes from old sanjuan, condado and plaza las americas.
gread places for dinner early nigth not necesarry at late night
March 5, 2013
Rated 5 out of 5 by tito23 Excellent hotel
This hotel is in an excellent location. Beds are very comfortable. Rooms always clean and elegant. Staff is excellent
March 9, 2013
Rated 5 out of 5 by rocket2 fire alarm system
The fire alarm system in my room got activated probably caused by the hot water vapor after an early morning shower.
June 19, 2013
Rated 5 out of 5 by jon1300 excellent staff
Had a small hiccup at check in but the staff was more than willing to help thank you for you excellent service
August 5, 2013
Rated 5 out of 5 by carlrrodz Excellent
As always this hotel exceeds my expectations and they always honor my Gold Status privileges.
February 19, 2013