Rated 3 out of 5 by Travelfriend Nice location to port...
Hotel has a nice location to the port and old town. No family friendly dining on-site and not within walking distance to anything. We did NOT receive Balcony with Bay view room as guaranteed and staff was not apologetic nor wanted to give me any reimbursement back for getting a lower category room for two nights. Also, we made Green Choice Selection and on day of check-out noticed that we did not get the $5 credit or 500 points per night. I asked Supervisor who didn't want to give me points and called housekeeping to "make sure" that we hadn't received this service. Said that he would give me points "later" after housekeeping called him back....Really?? Make sure you get what you paid for...
June 24, 2014
Rated 5 out of 5 by EEE2735 Awesome
This property and staff exceeded my expectations. Truly they are deserving of 1 more Diamond to make them a 5 Diamond property.
June 24, 2014
Rated 3 out of 5 by TheLyn This hotel is ideally located in relation to the convention center
This hotel is perfectly located in relation to the convention center. For anyone holding a meeting or attending a meeting at the convention center, I would suggest the Sheraton. While it needs a bit of an update, it's location is perfect.
June 23, 2014
Rated 5 out of 5 by Mike21 The Only Place to Stay in Puerto Rico
This is a a great hotel and and conveniently located. Don't let the location that it is next to the convention center bother you. The hotel is on 4 years old and looks brand new. It has a vibe with music in the lobby at night. Great job by Maritere & Giselle at the front desk and Marbin at the pool.
June 23, 2014
Rated 5 out of 5 by Beba13 Sheraton Conventiion has grieta fea tres
Great location and excellent restaurants.
Great for,business travel.
June 20, 2014
Rated 5 out of 5 by MonicainIndy Stay here, you won't regret it!
We just spent 4 wonderful day at your hotel and I simply wanted to send a quick note to thank you for your hospitality and that of your staff. In this day and age it is rare to experience this level of consistency in service and it should not go unnoticed! Every single person we interacted with, inclusive of the valet parking staff was helpful, respectful, friendly and always welcomed us with a smile and a genuine desire to assist.
To top what I thought couldn't be topped, the staff went out of their way to work with us in returning my son's travel backpack, that he forgot in the cab that took us to the airport. I called the hotel on a whim to see if it was remotely possible to track down the cab --- I really thought it was not going to happen. To my surprise, we had a call back from Zahira letting me know that they had the backpack. Upon my request they quickly worked out the details and it is being mailed to me.
Due to a mistake during booking, we arrived at the Sheraton Old San Juan to learn that our reservation wasn't for another month. The front desk attendant at the Sheraton Old San Juan was very helpful in getting us on the line with SPG (we had booked with points) and got rebooked at the Sheraton San Juan as the Sheraton Old San Juan was booked … a blessing in disguise?!?!?. What could have been a very stressful experience during a long day of travel was swiftly managed and we were on our way a few minutes later.
We have been very fortunate to travel around the world and feel that we have a lot of opportunities to compare and contrast…. the Sheraton San Juan has certainly raised the bar! Can't wait to come back next year.
June 18, 2014
Rated 5 out of 5 by Lorraine49 Father's day
I love the pool area, and the food there, exellent, at the bar the staff was very courteous. I have a situation and the manager was a great help.
I will return for another weekend...
June 17, 2014
Rated 5 out of 5 by Molls13 Beautiful hotel
This is a beautiful hotel. Very comfortable room and he pool is amazing! I love the fact that the wifi is free. The staff are very friendly and very helpful. I would love to stay there again
June 10, 2014
Rated 4 out of 5 by MLouise Nice place
We had never been to San Juan and found the Sheraton to be comfortable and fun. The room was high quality, the bed was comfortable, and the shower was nice. We enjoyed a chinese dinner and some casino action, both of which were nice to have on the property.
June 8, 2014
Rated 2 out of 5 by Rosa27 Poor service and very loud at night
Our check in time was at 3:00 pm and we were not able to get our room for over 2 hours after check in time after the hotel representative saw how upset we were and my complaining. They said that the hotel was doing they're best considering they had a volleyball tournament at the convention center and were booked. A hotel of this caliber should be able to deal with these situations, especially since they're the hotel that hosts most of the accommodation s for the convention. The attitude I got from the check in desk was very unsympathetic. On top of this the hotel was very noisy during the night. I was easily awakened a couple times each night I was there because of people being loud in halls and rudely inconsiderate of people sleeping in the middle of the night.
June 7, 2014
Rated 4 out of 5 by Baj83 Excellent service
Grieat friendly staff responded to every request.
Ashley and Mr. Matos both took great care of us making sure our anniversary trip was enjoyable.
May 30, 2014
Rated 5 out of 5 by jonani This hotel is excellent
The location is great, all the employees were very kind, the food was delicious, the pool area is lovely and the casino was wonderful. The spa was full and I hope next time can enjoy it. I expected a small refrigerator in the room.
May 30, 2014
Rated 5 out of 5 by Lord123 Fanrastic
A wonderful stay at this hotel with several restaurants and beautiful pool side
May 29, 2014
Rated 5 out of 5 by Billy1947 Hotel Bartenders
Roberto Dieppa and Sammuel Ortiz were very helpful and courteous. They should be commended. They went out of their way for us. Thank you!!!
May 29, 2014
Rated 5 out of 5 by Hury123 I love Sheraton
I've stayed in a couple of hotels before but none of them were even close to being as amazing as Sheraton!! Loved every moment that I was there, looking forward to staying there again in the future :-)
May 27, 2014
Rated 5 out of 5 by Butch22 This hotel has the best beds; A great nights sleep.
The Hotel had great rooms and features; was located in an ideal location. I enjoy my stays at the Sheraton's Hotels. However this trip was not up to Expectations. Upon checking in the first week, even arriving there early, my wait time to get my room was more than an hour after 3 pm. the following week on my return trip I experienced the same situation; more than an hours wait; these reservations were made months in advance. One female at the front desk was rude. I voice my disappointment to one of the male staff about the wait times and he allowed a late check out to try and compensate; the rude female (Santiago) literally reprimanded him right in front of me.
May 23, 2014
Rated 5 out of 5 by Canadian48 Staff Excellent
Hotel staff was excellent. Rooms nice. Lobby furniture was grubby. Not enough restaurant choices in the vicinity. Breakfast buffet was good. .Pool and lounging area was great.
May 22, 2014
Rated 5 out of 5 by marimel3 Great weekend
We enjoyed our stay, great acomodations, freindly and attentive staff. Infinity Pool has a great view.
May 22, 2014
Rated 2 out of 5 by PlanetPhil Needs Improvement
None of of the programable cardio machines worked in the gym. This was totally unacceptable. Also the first day we arrived the shower did not work in room 1103 and the carpets were stained. We then moved up a floor. The room was better but the blackout curtains were falling off the curtain track in the left corner. The hotels corridors were not vacuumed and gave dirty impression when walking to your room. Disappointed in the overall experience and would not recommend.
May 22, 2014
Rated 4 out of 5 by Irishcav Family Vacation
The hotel staff were extremely helpful. I would like to recognize the following: the front desk (Amarilis, Barbara, and Juan); the parking staff Robert; and the Choices staff (Keila and Natalia). You have a very attentive staff.
This hotel was within walking distance to Condado and its' shopping/food. Plus the biggest mall in Puerto Rico is a 10 minute drive.
The airport is 20 minutes away. The hotel has easy access to all major San Juan highways. Just be careful driving in Puerto Rico.
May 21, 2014
Rated 5 out of 5 by ESGT Quick Visit - Very Relaxing
Great Room and very clean.
I order room service and the server was very formal and professional.
May 20, 2014
Rated 5 out of 5 by Qrst Great hotel, great stay
Clean, comfortable, good food and great staff.
May 18, 2014
Rated 5 out of 5 by Trish99 A clean and caring hotel stay
The Sheraton Puerto Rico (Convention) was a fabulous place to stay for the recent conference I attended. The rooms were incredibly clean and comfortable. The staff were very kind, courteous and caring. I highly recommend this hotel to all guests considering a stay here. I have travelled to many places in the world and have stayed at many hotels. This hotel ranks at the highest level. The conference facilities and services were also outstanding and the food was absolutely wonderful and nutritious. Trish New Zealand
May 18, 2014
Rated 5 out of 5 by Charilie view
view was spectacular from the room. wish the balcony in the lounge was open though.
May 18, 2014
Rated 5 out of 5 by WolfePack Yet another great stay!!!!!
I have stayed at SPG properties around the world and have truly never felt so appreciated at guest and an SPG Platinum member!
All levels of the Hotel team were so attentive and welcoming. I have stayed at this location a few times for business but this last trip was my first for pleasure. And boy was it ever...a pleasure!
Great location and central to everything. With such a great pool and excellant amenities you could stay in the hotel, but there is so much to see and do.
Thank you for a great stay from me and my familty. Joel, you made our stay perfect!!!
May 17, 2014
Rated 4 out of 5 by lprospero Perfect for conferences and meetings
From the time we checked in, until the day we checked out the staff went above and beyond to make our stay memorable. Hector at the front desk even played along when our traveling companions - who arrived before us - asked him to give us a message..."that we were the last team to arrive and had been eliminated from the race!" William and Gabriel greeted us in the mornings outside for taxi or coach service for our excursions and the pool bar staff made lunches and poolside time most enjoyable. The conference centre staff did an amazing job! We were so happy to thank them all and quite pleasantly surprised when they were asked to come into the banquet room and the ENTIRE staff paraded in. Well deserved thanks was passed along to them all. The accomodations were comfortable and clean and complimentary wifi made it easy to stay connected to work and home. Overall, a great experience.
May 16, 2014
Rated 4 out of 5 by DaddyBobbs My stay
Staff was incredibly welcoming and anxious to help
Asked for door repair and extra towels on 1st day never happened
Most of the food was poor to fair. Choices was acceptable, but way overpriced. You can not have a buffet with only one entrée choice and yet charge $20-25
Internet outages on conference floor were a MAJOR impediment
2nd floor conference facilities were outstanding
May 12, 2014
Rated 5 out of 5 by WorldForumParticipant 5 Night Stay in May- World Forum
We stayed at this hotel for a week in May for a conference. It is a busy place, "well used". The staff do a good job maintaining the site. The carpet in the rooms is highly trafficed- and the furniture is far from new- but again the staff attention to cleanliness and guest needs makes up for the wear.
The pool is wonderful, again well staffed with great attention to detail. The view from the 12th floor club lounge was great, and made for a wonderful breakfast venue.
I was in PR to attend the World Forum on Early Care and Education. There were over 800 participants and the hotel staff handled the population flawlessly. Each snack and supper buffet was beautiful and the food was fresh and tasty. They did everything from keeping frozen juice bars to roasting a pig on a spit... for over 800 people from over 80 countries- a very well done conference- from A/V needs, foods and making people always feel welcome from early morning to past midnight. Fabulous place for a large conference.
May 12, 2014
Rated 5 out of 5 by Soni Perfect for conference events
Enjoy great service while focusing on your event. Good sound system in the main ballroom and convenient breakout rooms gives organizers a lot of flexibility. Choices, the onsite restaurant, offers a tasty selection.
Bus and taxi service to take you into the city and Old San Juan for more choices.
May 11, 2014
Rated 4 out of 5 by Grumpy1 This hotel could be better
I stayed in a "Club level room" -- and while the club lounge was nice with great amenities, the room I stayed in was smaller than most Sheraton rooms in other hotels and quite ordinary. The dining room was average, but I do want to emphasize that every staff member was fantastic and I was there for 4 days so I met a lot of the them,
The internet connection in the business lounge was deplorable -- that needs attention.
May 10, 2014