Rated 3.8 out of 5 by 355
Rated 5 out of 5 by Shade9100 Quick Visit from the cold Northeast.
All categories were examples of the excellent Starwood Quality we have grown to expect. May I suggest more shade areas provided on the Pool Deck. Once sun passed over building shade was very hard to find. this is coming from a fair skinned person. Had a terrific visit.
Rated 5 out of 5 by Brittney The staff is wonderful!
Katherine (cafe) is amazing--we absolutely loved her! It was my first trip to Puerto Rico and she was so helpful, walking me and my boyfriend to the bus stop and giving us a map of Old San Juan--circling all of the places we needed to visit. She made us feel welcome and made sure we were having a wonderful time.
Our bartender (I'm so sorry but I can't remember his name) was also very friendly and offered us maps and magazines.
I work at a property in Colorado and I have to say that it's employees like this that make me want to do my job well and be the best I can be. The staff at your property take ownership of your property and seem very proud to be there. It's inspiring and they made our vacation that much better. Thank you!!
Rated 5 out of 5 by DK4060 This hotel is in the right location for business
I could not find anything negative about my stay at the hotel. I just did not have time to uterlize all that was available.
Rated 5 out of 5 by cust1 BEST SERVICE EVER!!!!!!!
I have to say with out a doubt Melissa in the Club is THE BEST!!! The entire staff at this hotel was real GREAT... Everyone was ready and willing to offer suggestions of places to visit, explaining in detail what beaches to visit. This was a great vacation THANKS to all the staff....
Rated 5 out of 5 by MAVF Very Good Stay
I have a very good stay. No problems at all.
Rated 5 out of 5 by PRLola Home Away From Home
I had the opportunity to stay at the Hotel several times with my adult children when on vacation to the Island. Great location near to all metro area venues. My children would go out and about meet friends and take a cab back to the Sheraton. I would stay and enjoy my time at the casino. Staff very friendly and attentive to my needs.
Rated 5 out of 5 by Kato46 This is the Best Hotel I've stayed in lately
This hotel was great. Rooms were large and very clean. Staff was very helpful. Location is excellent to the Old Town.Next time I travel to San Juan I would not think of staying at any other hotel but the Sheraton in Old San Juan.
Rated 5 out of 5 by Alicia72 Fantastic room
The suite was beautiful and clean. Perfect for our stay.