波多黎各喜来登赌场酒店

  • 美国
  • 波多黎各,
  • 圣胡安
  • Convention 大道 200 号
  • 邮政编码 00907
  • 地图

客房与房价

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Age Requirement Policy

Guests must be 18 years or older to reserve a room.

Rated 3.9 out of 5 by 437 reviewers.
Rated 5 out of 5 by Outstanding The Sheraton Puerto Rico Hotel & Casino is The BEST! Everything from the staff to the room to everything was OUTSTANDING. I will return and recommend this hotel to everyone. February 11, 2013
Rated 5 out of 5 by Great Business & Vacation Hotel Restaurants were great, pool was a welcoming site, peaceful place. High security and professional personnel . Meet people and make new friends. If you know what I mean lol. July 26, 2012
Rated 5 out of 5 by Perfect place to stay in San Juan Very good location near Old San Juan and many other attractions. Really good service and very friendly and professional staff. Good food, and amazing view from the pool. February 14, 2013
Rated 5 out of 5 by This Hotel has the best customer service The service is great,!! an the infrstructure is good, The location maybe is one of the things to consider, but you have rental car options or cabs anytime you needed. February 22, 2013
Rated 5 out of 5 by Platinum SPG I enjoyed my stay very much, everything was good, the new China reataurant is great. The location is perfect to get to most areas of San Juan, I will be back in July. February 24, 2013
Rated 5 out of 5 by This hotel is in the right location for business I could not find anything negative about my stay at the hotel. I just did not have time to uterlize all that was available. April 14, 2014
Rated 5 out of 5 by Great place to stay and relax. This hotel was very clean, and very confortable. The staff was friendly and attentive to my needs. The location was convenient and the amenities were just right. May 3, 2013
Rated 5 out of 5 by Recent syat The pool area needs some umbrellas or shade in spots. The direct sun is to strong. The casino bar didn't have the liquor I wanted. I had to go to the main bar. April 9, 2013
Rated 5 out of 5 by Great for a scape It's one of the best location in the area. Great place to dine. Love the commodity of the bed, and nice TV programming, felt like i was @ home. July 2, 2013
Rated 5 out of 5 by this hotel its on a gread area minutes from old sanjuan, condado and plaza las americas. gread places for dinner early nigth not necesarry at late night March 5, 2013
Rated 5 out of 5 by Excellent hotel This hotel is in an excellent location. Beds are very comfortable. Rooms always clean and elegant. Staff is excellent March 9, 2013
Rated 5 out of 5 by fire alarm system The fire alarm system in my room got activated probably caused by the hot water vapor after an early morning shower. June 19, 2013
Rated 5 out of 5 by excellent staff Had a small hiccup at check in but the staff was more than willing to help thank you for you excellent service August 5, 2013
Rated 5 out of 5 by Excellent As always this hotel exceeds my expectations and they always honor my Gold Status privileges. February 19, 2013
Rated 5 out of 5 by Excellent Hotel We really enjoy staying at this hotel, is very nice and the customer service is the best! February 4, 2013
Rated 5 out of 5 by This hotel is 5 star plus Overall, the hotel was exceptionally customer friendly. My every expectation was met. October 22, 2012
Rated 5 out of 5 by Excellent as always. Had a lot of fun for during the San Juan Night festivities. June 26, 2013
Rated 5 out of 5 by great staff! Loved the staff and the beds were incredibly comfortable. September 24, 2012
Rated 5 out of 5 by room with a view suite 1101 has a 5 star view of san juan bay January 28, 2013
Rated 5 out of 5 by Pools Liked the pool area and outdoor bar February 21, 2013
Rated 5 out of 5 by children friendly Room service should be more diverse February 24, 2013
Rated 5 out of 5 by This hotel has great features Awesome endless pool and casino.. July 4, 2013
Rated 5 out of 5 by Great Hotel Great hotel good expirience February 5, 2013
Rated 5 out of 5 by Was a excelent expirience Was a excelent expirience April 3, 2013
Rated 2 out of 5 by Expensive, spotty customer service, but good location to get to the convention center Let's start with the good things first. The hotel is located within walking distance of the convention center. The design of the lobby was breath taking. The patio and pool were gorgeous. The front desk staff were warm and helpful, as were the housekeeping staff. Now the bad: The cost of the food options in the area is atrocious. Neither the quality nor the service were worthy of the cost. One day we sat at a restaurant and waited for 30 minutes and no one came to acknowledge us. We left and drove to a restaurant further from the convention center. Another instance in the bar, the DJ slowly raised the volume of the music to the point where we had to plug our ears. No one came by to check on us. We had to go to the bar to ask to pay the bill which took about 20 minutes to finally settle. The service was consistently slow. You’ll wait a long time for them to take your order, bring you your food, to take your food, to take your payment and then return your cards. It was flabbergasting at first, but somehow we got used to it. Most (but not all) of the servers had ambivalent, cold attitudes, which was hard to swallow when having to pay such a high price for everything. I felt trapped in this district and felt like I was being taken advantaged of by the pricing of the food. The service and quality was WELL below what I would expect from this price point. I would never return to this country based on my experiences at this hotel. October 16, 2012
Rated 5 out of 5 by Fun in San Juan Overall, a fantastic hotel with solid amenities! I really like the location as it is away from all the hustle of San Juan. Customer service was Outstanding and recognition as a Gold Member was equally impressive. The pool area was one of the best seen to date, but the only criticism was the cleanliness of the pool itself. It was not crystal clean as expected and the Spa needed some attention...perhaps more chemicals, or something. But, as stated, the ambiance was second to none. Also, the Club Lounge was great. Thanks for an excellent stay. Also, why only single bathrooms in the reception area...kind of strange for such a large area??? July 27, 2012
Rated 2 out of 5 by Sheraton Convention Center - San Juan The Pros 1st: -Fitness Center is great. -The employee that took the our order at the pool was great. But she was the only one for all the people at the pool. The fails: -At my check in I requested a room change, and in the counter said that there no problem for that...I wait almost two hours, I went to the counter again, and they told me that rooms are not ready yet. I give up! In my room the bed was dirty with spots, also the wall. -Next day I requested breakfast to my room, it took more than an hour to serve the breakfast. I called asking what could be the problem, and they told me that they suffered a problem with the order system. March 30, 2013
Rated 1 out of 5 by Check in was a mess! I paid two months in advance for my room. When I got there the staff told me check-in time wasn't until 3pm. It was 2:30pm when I got there. I told the staff it was no problem that I would go have lunch and the room should be ready by then and she said yes. I came back in 30 min and the room still wasn't ready and the staff couldn't tell me how long it would be before the room would be ready. We didn't get into our room until 5:30pm after flying all night long to get there! I tried calling the corporate office, they couldn't help and I tried speaking with the manager who was never available. My money was non-refundable. When I asked about going to another Sheraton property that request was ignored. For the inconvenience I was upgraded to a suite. When I got to the suite, there was no linen for the second bed and there was none in the closet. When I called housekeeping they said they would send it up. We waited for over an hour for the linen. When I went to check the staff said they ran out of linen for the bed as well as towels. For the amount of time it took they could have went to a sister property and got the linens. The staff said that they were full from the night before, but didn't apologize for any inconvenience. I felt as if I was inconveniencing them by asking for a service which I paid for two months prior. The one thing that made it worse is that I was travelling with my Mom who is a senior citizen and my two children; one of which needed to take an asthma breathing treatment. My kids wanted to go to Hawaii next summer and stay at the Westin Maui, but I'm reconsidering that based on the lack of service and care I recieved while in Puerto Rico! September 7, 2013
Rated 5 out of 5 by I felt like a celebrity! I spent the weekend at Sheraton following my cruise. it's only 5 mins. away from the port and you can even see the ship from the hotel. I wanted to celebrate my birthday with about 20 other guest at hotel . I spoke to management and they went out of their way to make accommodations available for me and the chef worked with me to prepare a spread within my budget. it was better than I could have imagined. they had set up a section just me and my guest that was setup to make me feel like a celebrity. Overall, everyone I came in contact with was very courteous and welcoming. My Jr. Suite was well appointed and comfortable. Thank you again Sheraton San Juan. September 25, 2013
Rated 2 out of 5 by Good hotel but needs attention from management This is a nice hotel located on a quiet and nice area. I never do reviews , but after staying at this hotel 9 times for a total of 21 nights, I think I can be unbiased on my experiences. In a nutshell nice facility average service from the front desk. I have only ordered room service once good presentation quick service . My main issues with this hotel are room cleanliness and noise levels after 12:00am. I have been traveling for years and the only times I have called the front desk to complain about noise all 3 times have been at this hotel. Management needs to ensure that guest understand the rules and regulations of the hotel at the time of check-in and the hotel needs staff to enforce those regulations. For a hotel with a casino on site security ( surveillance via CCTV ) is not existent unless you are in the casino area. Why is this important for me. With more video survellliance less security Guards needed to have control of the elevator areas and hallways. On my last stay from July 10 to the 15 hallways where raceways and elevator areas dance clubs, the Bussines center was not available for Bussines it had at least 15 kids in there just playing different music from each computer and been just loud . I needed to print an important paper and the printer was jammed . Contact front desk and after been 25 minutes waiting for the printer in what I can only compare to an Internet cafe I once visited in Thailand I just decided to do my printing the next day. This happened at 11:45 pm after been in my room for 30 min trying to relax and see a movie the races at the hallway and people screaming and dancing by the elevators was too much and I decided to go to the only quiet and organized place in the hotel , The casino!!!! No joke, I wish I was joking. Now let me tell you about the rooms, nice contemporary furniture well arranged, beds are really comfortable. only problem is that at 90% of the rooms I have stayed furniture has been damaged stained or just broken. It is sad to see this at a hotel of this caliber management should impose penalties to those guest that damages hotel property, and if the management is doing this, then they should replace this furniture before the next guest is allowed into the room. My last comment is with the cleaning staff they need supervisors to check that the rooms are 100% clean and up to par with the prices of the rooms . All I can think of is that I have no luck and that they just try to clean the rooms I have been in 10 minutes before I arrived and they did a really bad job . With proper supervision that can be fixed . If management reads this contact me, I will be happy to share all the pictures I have about the above mentioned . Rs July 15, 2013
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