Rated 5 out of 5 by Dragonpd Staff
Everyone was extremely polite and accommodating. Marciela especially ensured that our room accommodations were just as requested- thanks so much! I would definitely recommend this location. Excellent location and not overcrowded area compared to other Sheraton locations- no offense.
December 4, 2013
Rated 4 out of 5 by SuzinM nice place
Better than expected. Nice beds and linens. Quiet. Friendly staff. The valet acted surprised that I was giving him a tip. Only negative is the charge for WiFi. Even the cheap hotels offer free WiFi and this one wants $9.95 PER DAY!
December 2, 2013
Rated 2 out of 5 by philcobizzle Management needs to pay attention!
From arrival to departure, the facility has issues that need to be addressed:
1) The rooms need a deep cleaning. Heavy dust buiildup on furnishings, stains on sheets & hard water scaling in the bathroom.
2) The weight machine in the Core Fitness space is a joke. It needs to be serviced and/or replaced to meet the standards that are found in most Sheraton locations.
3) A chicken breast is NOT a 'chicken burger' -- someone needs to give a solid education to the Food and Beverage team.
4) The property appeared understaffed (specifically in F&B) which at numerous times did not have someone staffed at the bar. Not only a safety and security issue, but also a customer service issue.
I will stay at one of the other SPG properties in this area, next time I find myself in the OC.
November 2, 2013
Rated 4 out of 5 Poor WiFi
In my review of my stay in March 2013, I wrote that there was a problem in getting out of the parking lot because you needed the room key to open the gate. I'm happy to say that this was fixed; now you need the room key to get into the parking lot. (The first time, you press a button and get a printed ticket to give to the desk clerk.)
However, the in-room WiFi was abysmal; it kept dropping carrier, causing internet access to fail. But to be fair about this, I've rarely found in-room WiFi to be reliable in any hotel I've stayed at. Regardless, if a feature is offered, it should be reliable.
October 26, 2013
Rated 1 out of 5 by 1010 Very Poor Hotel
I would never suggest this hotel to anyone. Misspelled my name, would not fix it. Then found out there were no Refrigerators or Microwaves in the rooms. The room was filthy.
November 13, 2013
Rated 5 out of 5 by maria26 great stay
we had an amazing stay at the hotel for 4 nights. the bad... parking and internet are expensive....$12 per night for parking seemed a little bit too much and the internet $10 per day...when we only used an hour or so...were quite an addition to the bill....other than that everything was really nice....
November 25, 2013
Rated 4 out of 5 by MaryCat Great choice for our Disneyland trip
We only stayed one night and didn't use any of the hotel amenities. We dropped our bags, jumped on the shuttle to Disneyland and didn't get back until 12:30 am. The shuttle was so easy and a great deal for $3 per person. Room was clean, spacious and quiet. Our only complaint - we checked in at 3:00 pm and there was a room service tray sitting in the hallway outside our guest room. When we checked out the next day at noon, the same tray was still sitting there. I couldn't believe that no staff members came by to pick it up. Overall it was a great experience, great price and great value. We will certainly stay here again.
October 28, 2013
Rated 4 out of 5 by Toney29 Good quality and value
Staff is very easy accommodating and check-in/out was very good.
I like the bed and the room has better sound proof than others I've been to. The pool is heated, my son had a good time playing in it.
Overall a good value for this location.
October 30, 2013