Rated 4 out of 5 by Carl Tampa Soul Roll
I thought this was a very nice hotel. The only reason I didn't give an overall Excellent is because the sound proofing was poor. You could hear all the noise from the hallway while trying to sleep during the day. With that said, the room comfort, staff, location and cleanliness were excellent. Great location on the river walk and close to many sites. The room was very spacious and the bed was great! Some of the furniture and fixtures were a bit outdated but it gave a rustic look and did not take away from the appeal of the hotel. The staff was great and I enjoyed my stay. I would stay here again and recommend to others.
January 23, 2013
Rated 5 out of 5 by Swiss57 Esceeds expectations.
An overnight visit to see the Rockettes; from the valet service to checking in; to dining,to shuttle service going and coming. Everyone with the hotel couldn't of been nicer and more helpful with anything you needed.easy to tell they all enjoyed their duties and it showed to all the guests. Great visit.
December 21, 2013
Rated 3 out of 5 by nel79 Not what expected from Sheraton
originally booked a junior suite, what a waste of money. room was dirty, crumbs on the carpet, ripped curtains, stained tub. Not worth $459 a night. Asked to change a room but were told they are completely booked. Ended up in a regular room for $189 per night. Found cashews on the floor from the previous occupants. During my stay room was cleaned once, however, cashews on the floor were still there.
At some point I reserved a car service for 5 am pick up just to find out nobody actually reserved anything. Disappointment all around. Would not be back or recommend to anyone. Except for a nice lobby, nothing positive!
February 22, 2013
Rated 3 out of 5 by KK65 K. Davis
We stayed here for All State Orchestra for our daughter who was performing. It was great for the location, close to everyting we needed. Disappointed in the age of the hotel, was clean, but old. Stayed in a room by the street and was very noisy, hard to get sleep. We got a discount because of the All State, but for the hotel, I expected much more. Wouldn't stay again, Also was not informed that we got free breakfast, til I tried my card in the hospitality room on our floor the last morning. Paid for room service breakfast the first day, and went out another. Certainly wouldn't have, if I'd been made aware of this.
January 14, 2013
Rated 4 out of 5 by roachnurse Gasparilla weekend
This was a great hotel to be able to walk to the start of the Gasparilla race. Everyone was courteous and the room was clean, yet average. A bit dated but clean. The only thing that bothered me was the naueating ,very strong air freshener they use for the entrance area. It was horrible every time we came or went. Has a nice smell but needs to be toned down a lot.. Getting into the entrance with your car is a bit tricky if you are coming from the other side of the street across from the hotel. No turn signal and lots of oncoming traffic so need to go down two lights before being able to enter into the valet area
February 25, 2013
Rated 5 out of 5 by Bungy The River Front view is special
Our stay was very relaxing. We were able to visit several place of interest due to the central location of the hotel, The entire staff was courteous and helpful. The only sour note was the actions of a waiter in the evening restaurant/ bar area. We loved the stay.
December 17, 2013
Rated 4 out of 5 by visitor28 Good for Business
The hotel was currently under renovation when I stayed. Despite the noise during conference events, the hotel was quiet in the evening and at night. My room was clean and comfortable. The hotel is in downtown and in walking distance to a number of restaurants. I would recommend having your own transportation or use taxis as the shuttle service needs improvement and only takes you in a three mile radius.
December 9, 2013
Rated 5 out of 5 by coppola hotel has grest location and staff
very helpfull staff clean rooms great view of water way
December 21, 2013
Rated 1 out of 5 by Aspen1 Hotel did not notify of construction when booking
Hotel did not notify us of major construction until 3 days before check-in for a Holiday Weekend. There was no time to re-book elsewhere. First night - no heat in the room. Second night - moved to another room and upgraded to a suite. No heat in one of the bedrooms. Only one TV worked (the one in the bedroom that didn't have heat). Service technician had to be called. Compensation was only two free breakfast (buffet) each of two nights. Technician said if the second TV did not work, there would be no others in the hotel. Need to work on being more customer friendly.
Lobby area was being remodeled. Noise during the day/evening.
Normally I would recommend this hotel, but it was just an overall BAD experience!
This hotel has gone through many changes and names throughout the years. Location is good, but if booking, be prepared for surprises.
December 3, 2013
Rated 1 out of 5 by DBODLO Disappointed at best!
There are much better hotels in the area. If you stay here you will surely be disappointed!
December 16, 2013
Rated 3 out of 5 by NauNauD Room
We arrived around 0500 pm and when we entered in the room, it wasn't clean... The person at the front desk barely apologized and expedite me to our new room. We had a new one but windows were really durty, and dust on the desktop.
Beside that, good location, shuttle is great for going out, swimming pool wonderful.
December 8, 2013
Rated 5 out of 5 by GAPeach41 Wonderful Experience
The staff went above and beyond, they are friendly and helpful, the valet was quick and great with giving directions. The rooms are very nice sized, clean. Although at the time the hotel was having some painting done, the front desk changed us from city view to river view to keep us from smelling the fumes. The staff in Ashley Street Grill was great as well, the breakfast buffet was awesome and our waitress was great and full of knowledge as well. The hotel is located downtown in close proximity to everything that we did in the area. Would definitely recommend staying here.
September 3, 2013
Rated 2 out of 5 by SandyT bring your own food-there is a fridge.
The hotel is valet only and there's no help getting your stuff in or up to your room. There was some sort of lounge available that the person in front of me received a key to, but I did not. Maybe its for a certain level of SPG, i could never figure it out. I wanted to go in though, because there was food there. and wine. I had just driven to Tampa and was starving but it seemed too sketchy to go out of the hotel in search of food. I was also told there were no reasonable options to grab a bite close by on countless occasions when I asked. The one option they had in the hotel was too pricey and fancy for what i was looking for as a single traveler on business. I survived a lot of the conference I was at on granola bars I brought from home. oh, also, the hallway to the room makes it feel extremely dorm-like but the room was nice once you go in...though the bathrooms were extremely dated and tiny-even for one person.
December 2, 2013
Rated 3 out of 5 by Young626 Not up to Sheraton standards
The location to downtown venues is excellent. However, based on my room's condition (secondary door lock hanging by one screw and a bed head board with exposed foam on one complete side of the bed) as well as lack of basic housekeeping service (no maid entered my room to empty trash, make bed, or replenish toiletry supplies during my four day stay), I would opt for another nearby hotel. Also beware that much needed renovations are currently underway...meaning that construction noise begins at 8 am and ends at 5 pm Monday through Saturday.
October 15, 2013
Rated 4 out of 5 Great service and housekeeping
We stayed at the hotel for 5 nights during Easter weekend. Our room was on the first floor facing the street with no balcony. If possible, ask for a riverview room and/or a room with a balcony. The carpet was not stained, as mentioned in some reviews. The dresser and chairs looked worn. The bathroom had a very small vanity without much space for toiletry kits, etc. The hotel was very quiet and the housekeeping by Sheila was excellent. The pool area was well maintained and very enjoyable. The pool is large and has a lot of chairs and tables around it. The location is good for getting to Channelside and the Tampa Bay Times Forum. Restaurants are somewhat limited in the area. However, Channelside has about 6 restaurants.
April 12, 2012
Rated 5 out of 5 by Macie1227 We were treated like royalty!
All of the desk clerks, valets and cleaning ladies were super friendly and most helpful. One of the best places we have stayed in a long time! We'll be back!
December 6, 2013
Rated 4 out of 5 by Freixe68 Rating Hotel Stay
Although the room was pretty clean I did notice some dust on the night table lamps on either side of the bed. The coverings on the sofa bed did look a bit "used" and the water heater machine looked as it had been a while since someone cleaned it, so I did not use it.
The toilet was very noisy whenever it was flushed.
The hair dryer was missing a nozzle.
November 25, 2013
Rated 3 out of 5 by Jaxcline5 Not a Good Sheraton (Fair at Best)
There were several things wrong with the room (Jr. Suite) I was upgraded to (Rm 626).
1. Refrigerator didn't work
2. Furniture dinged up
3. Plywood under couch cushions to hold you up.
4. No TV Listing or Room Order Menu in room.
Thank goodness Andrea G was working the nights of our stay. She took immediate actions to correct all the issues I felt needing discussing.
She also assisted in my request for additional coffees which the day front clerk forgot. (Handed him my request in writing!)
Hotel under remodeling didn't help.
Nice Club Lounge.
September 7, 2013
Rated 2 out of 5 by MichelleS Inconsiderate Staff
I was getting ready to take a shower and notice my razor was gone. Apparently the maid had thrown it away. I called the front desk and told her it was a $20 razor. She said that I would have to call housekeeping. No apology, no offer to get me a new razor, just blown off. When I was leaving on Saturday morning (2/19/12) I ask the man outside for a cab for the airport. He said it would be 5 minutes. I waited 25 minutes. All the while they kept trying to call their friend to pick me up in his cab instead of calling on the five that were waiting a half a block down.
February 20, 2012
Rated 2 out of 5 by bmddmb Disappointed
I reserved my hotel room for the July bar exam in Tampa, FL. Because this was a Sheraton hotel in the middle of downtown Tampa, I thought for sure that the hotel would be a wonderful place to relax and rest during the two days of my exam. Unfortunately I was mistaken. The accommodations were lackluster as my entire hallway and hotel room smelled. The headboard and linens in the room had visible markings and were dirty. There was no microwave, and the air conditioning unit barely worked. For the price that I had to pay, I would not recommend this hotel.
August 5, 2013
Rated 4 out of 5 by Kelanie Perfect location met our needs
Everything about the hotel met our needs. The reason we chose it was because our family had already booked their room reservations there. The only thing I was disappointed in was their lack of matching their competitors rates. I had never been to Tampa before and a big competitor was offering the room for less and everytime I called the Sheraton they would not budge on the price. Little did I know the Hyatt was around the corner. I had even asked the reservation agent (the first time I call) how far the hotel was and they didn't know. The hotel was not busy
January 11, 2012
Rated 3 out of 5 by Freedomhawk1776 An OK Place
Stayed 4 nights on business. The hotel location is nice. Close enough to the convention center to walk. Takes about 10 minutes via the River Walk. River Walk is a new walkway parallel to the river. Takes you under the bridges so you don't have to walk across any busy streets. The hotel was adequate. Very clean. A little dated. Staff was courteous and friendly. The restaurant food was good with friendly service. I was not pleased with the housekeeping staff. The didn't restock the room well. Coffee, sweetener, room service breakfast door hanger cards. I was in room 519. There seemed to be a noisy roof top unit that was mostly noticeable in in the mornings. The pool was not heated, so it was too cool to swim. There was no hot tub.
January 24, 2013
Rated 5 out of 5 by Roger51 Tampa location was great
Our national organization has now had two different stays at the Tampa Sheraton Riverwalk. We were welcomed into the city by the staff starting at the valet parking desk by the front door, the staff at check-in, the restaurant staff, cleaning staff, and the management. They all were very cooperative in meeting our needs and providing assistance whenever we asked. Several staff members were extremely helpful and we built a good working relationship with them. The space was great and met our needs, which isn't easy with 50 participants over an 11 day period.
May 14, 2012
Rated 4 out of 5 by MickeyR Nice Hotel Near Tampa Convention Center
This hotel is right on the Riverwalk and is about a 20 minute walk from the Tampa Convention Center. The hotel is currently under renovation and some areas need updating. The room was comfortable and clean. The quality of the bed and bedding was slightly below what I expect for a hotel of this price range. The staff was very courteous and helpful. The food in the hotel restaurant was good to excellent and much better than I expected.
November 8, 2013
Rated 5 out of 5 by Judy37 Servica and ncleanliness great
I was so impressed by the pleasant and efficient service of the workers and the cleanliness of the rooms. I would use your facilities again.!
December 2, 2013
Rated 4 out of 5 by Jrm330 Mostly good place to glad with downtown conveniences
The desk staff, restaurant and valet staff were all stand out, and consistently so. I had two quibbles with this property though. The first is that the room was in very good condition for the price and very clean, but the balcony was terrible. The sliding glass door has numerous spots where the sun reflector coating had torn off, and the outside balcony paint was filthy. Also, I found numerous take-out food menus under my door, which makes it obvious that people who aren't guests or employees are roaming the halls. Not very good for security and safety.
October 3, 2012
Rated 5 out of 5 by Ann57 Back to school / get away
Another great stay at this hotel in the heart of it all .While I must admit the rooms are a bit worn ,they are still comfortable and the staff at this hotel make up for it .Laura, Samantha and all the staff at the front desk are extremely helpful and always so gracious Jeanette who cleaned our room always left it spotless with a smile on her face and a kind word .Restaurant staff was great and i loved sitting out on the patio in the morning for breakfast which was delicious , and so relaxing .The riverside pool is a good size for a downtown hotel with plenty of clean towels and seating to relax while watching the rowers and occasional dolphin/wildlife on the river , .Will be back for UT parent weekend ,
Cannot wait to stay after renovations completed .
September 3, 2013
Rated 4 out of 5 by Wenicke Nice hotel, great service, great price.
This hotel is only few miles from TPA airport. The staff were polite and helpful. Our room was clean however the bathroom needs a little updating (rust on metals, chipped counter). The food (breakfast buffet) was great and included with the stay. The Parking was a bit confusing. My reservation included free parking but the hotel does not have a parking structure. I was told they only have valet parking. Make sure you show front desk your valet ticket (they will note the ticket # and waive the parking fee) if your reservations include free parking.
February 16, 2013
Rated 1 out of 5 by Lacheal24 Clogged Tub
I was very dissatisfied with the hotel and the manager on duty. The reason I stayed at this hotel was to celebrate my 16 yrs daughter's Birthday we had a day plan with events to celebrate her. Friday we got up to start our day and she took a shower. After taking a shower she came out to tell me the water in the tub will not go out. I called guest services to inform them that our tub was clogged. They then sent the maintenance guy to the room. It took him 1hr to get the tub unclogged. I called the manager on duty while the guy was in the room to express my dissatisfaction and in the middle of me talking she offered be $25 off the room. I was really amazed by her lack of concern. I would never stay at this hotel again!!!!!! Poor customer service!!!!!
August 11, 2013
Rated 3 out of 5 by rickmz average hotel
was there for a meeting and too tired to leave the second night to eat so i ate there. food at the bar is below average. the front desk staff is friendly. the rooms are a bit dated and old. what was terrible was my box to be shipped misplaced. i went on line to track the package and fed-ex did not have possess the package. the hotel neglected to give it to fed ex, had i not called it would still be there. the first time i called the hotel said it was not there and told me to call fed ex. fed ex said they did not have it to call the hotel. i called back the hotel and after complaining they found it in the back. needless to say if its something important do not leave it to them to send it. i won't be going back even if the meeting is there.
January 24, 2012