Rated 4 out of 5 by skyblue Excellent staff made all the difference
I stayed at the Sheraton Tampa Riverwalk for three nights for a conference. The location was good, though this part of the river walk was not the most attractive part. But what really made this stay very pleasant was courteous and professional staff. Alexandra and Andrea at the front desk helped us with the problems we were having (our fault, not theirs) with the registration with smiles and efficiency. I was very impressed with both of them. They are great representatives of Sheraton. Other staff members were very good, also. Oh one other thing --- the bed was very comfortable, which really helped after a long day. The only reason that I did not give 5 stars is because the food at the restaurant was mediocre even though the staff were great.
October 28, 2014
Rated 3 out of 5 by george Needs upgrading
Good location, and has potential but the facility is worn out and does not show well. Odd issue was the tables in the cafe were sticky and would not clean up. We were told that its because a waterbased sealer was put on them, but its just uncomfortable having your arms stick to a table. This leaves the customer with an uncomfortable concern about cleanlness. The staff overcame the property's shortcomings. My recomendation is to invest in FF&E
By the way, your calander on this web page does not allow teh user to select teh date of their stay; it only allows selection of future dates. Items like that can disturb some users and errode at confidence.
April 11, 2013
Rated 3 out of 5 by Tampa8 Mixed Bag
Strengths: mattress, river view, shower head, hot water, pleasant staff, laundry room, breakfast.
1. No fresh sheets. Even when something had clearly spilled on the pillowcase and sheet, no one changed them the entire visit - 10 days.
2. No fresh towels.
3. No one cleaned the tub the entire visit.
4. No one cleaned the floors in the bathroom, or the carpet in the main living area. It even looked like there was a urine stain on the floor from the last guest. No one cleaned it.
1. Thin walls. You could hear all the traffic coming in and out of the elevator. Also people walking and talking up and down the halls.
June 30, 2014
Rated 4 out of 5 by Manju Some staff outstanding, some not
We stayed here before going on a cruise, and the room was comfortable and spotless. The housekeeper, Ruth, was friendly and went out of her way to make sure we were happy. The shuttle staff and front desk staff were also very professional and gave good service. The wait staff in the restaurant, however, was abysmal. We waited over 15 minutes to get water when we were the only diners present, then another 15 to order, and another 35 minutes to get our food, during which time we had no staff attention of any sort. Put Ruth in the dining room, is what I say! But otherwise a very nice stay - I would recommend everything but the restaurant.
February 1, 2012
Rated 5 out of 5 by Lawgrad Bar examiner
I chose to stay at the Sheraton Riverwalk Hotel because of the close proximity to the Tampa Convention Center. Although check-in time was 3 pm, I arrived at 1 pm and the front desk gave me immediate access to my room. The hotel gives free internet access, which is great considering I had to upload my exam answers from my laptop by 10 pm that evening. I heard from others that their hotels charged $10/day for internet access. The hotel interior was quiet, but I could hear traffic (including sirens) from my 4th floor room as it abutted Ashley Drive. If noise sensitivity is a problem I recommend reserving a room on the side of the hotel that abuts the river. I didn't use the pool or fitness center but my room was comfortable and clean. I'm glad I got a discount on the room because I would have been disappointed in the quality if I had to pay full price. My room was pretty worn. The shower was wonderful but the bathtub was clogged and there was even a bit of mold on the ceiling in the bathroom. That is the only bad thing I can say about the hotel. I see they are remodeling rooms so most of them are probably newer. The lobby and elevators are new and clean. All of the staff from valet to front desk were polite and professional. I checked out at 7 am before the last portion of my exam and they were happy to hold my vehicle for another half-day charge and my baggage for nothing until 5 pm when the exam got out. The valet even gave me good directions to get back on the road toward home. I highly recommend the Sheraton Riverwalk Hotel.
August 3, 2013
Rated 2 out of 5 by nikkilynn27 Very disappointed in this hotel
My husband and I stayed here for my 10 year college reunion and it looked like nothing has been updated since them. The sheets were horrible quality, the bathroom was dingy and had an overall dirty feeling. Also, there was a vent falling out of the ceiling in the bathroom.
I understand the hotel is currently going through renovations but there is no excuse for poor quality materials and broken fixtures. Even bargain hotels are able to keep the rooms more suitable than this mid-level hotel.
I cannot imagine ever returning to this hotel, even after renovations. It says a lot about a chain that doesn't put the effort into maintaining their properties.
October 28, 2013
Rated 5 out of 5 by kbdebary Feels like home!
We have to spend a lot of time visiting Tampa General Hospital and always stay at this hotel. As we drive up every time, Marcus (valet supervisor) greets us with a friendly "welcome back" remembers our name and makes sure we know the names of the bellman carrying our bags to the room. Jessica, front desk supervisor, remembers our name (as well as our dogs name). She always has a smile and goes out of her way to makes us (and others) feel important. Cory is a wonderful server/bartender in the tasty restaurant. I could go on forever. Just not another downtown hotel...a hotel with friendly employees that make the stay worthwhile!
June 17, 2014
Rated 1 out of 5 by kevketch006 Ashamed to be Platinum Member...
My sad stay at the Sheraton Riverwalk in Tampa began when I arrived and called the hotel for the Hotel Shuttle. I was transferred to the "Blue One" dispatcher and told that the service was responsible for the shuttle runs to/from the Airport. I did NOT know that there would be a $10 charge EACH way for the Hotel, via this service! When I checked online, I looked under "Hotel Features" on their website ( http://www.sheratontampariverwalk.com/features ) and under "Transportation" is states: " Transportation: - Valet Parking Facilities -Free Shuttle Service within Surrounding Area (Limited) " . No where on this page does it say: $10 each way to get to the Airport...Even on their HOMEPAGE (http://www.sheratontampariverwalk.com/ ) under "General Information" it lists: " Free Shuttle Service within surrounding area (Limited) " and is highlighted (hard to read on my mobile device)...if you click on the highlighted area it takes you to "Transportation Options" Where "Blue One" is listed as the provider, and; : " Blue One
Onsite shuttle service available throughout Tampa Bay and Central Florida. No reservations are required. -Hours: 24 hours, Service runs every half hour -Contact: (813) 927-3602 -Travel Time: 20 minutes - Fee: $10 each way - Click here for more information .."
Granted, AFTER THE FACT, I researched further, and found that they DO disclose this fee, but only if you click on this link.
But if the service was dependable, I would be less upset about paying $20 to stay at this old hotel.
When I spoke to the dispatcher at Blue One, she said that they had 3 vans working, and 2 were in town and 1 was in St. Pete, so it would take up to 30 - 40 minutes to get to the airport. Keep in mind, I arrived at 6:20P on a Saturday. The Shuttle arrived at 7:05 P ! I got to the Hotel at approx. 7:30P. When I informed the check in clerk of my displeasure at having to wait so long for the PAID service, she simply stated that it was Blue One's fault, as they are the transportation service. Never did she offer anything as recompense (or even apologies !). I had already called SPG Customer service, who also were not helpful.
So now I get to the room, and see that the carpet is dated, the room was relatively clean, but the AC thermostat read "65 deg.". It felt more like 75 deg., so I turned it all the way down and went to the executive lounge which still was serving food until 8P.
The Executive Lounge was small and there was no food on any trays, except celery, and there were no water or sodas in the fridge! I asked the attendant if they were getting more food, and he said he was closing down for the night! I said I thought they were serving until 8P and he said that there was a College Sorority Reunion in town and that 'they' had gone through numerous servings of free food. He gave me a warm water that he was just then refilling into the fridge for guests!
Disappointed and hungry I went out to eat with a friend,and on our return, we sat outside of the bar and had a drink, only to find that the Bartender could not make a "Manhatten". My friend ordered the drink with a double shot of Bourbon, but got a double shot of sweet Vermouth! He accepted it, as you have to spend at least $12 at the bar, and then they will validate your parking fee of $12 (Yes, no free parking for under an hour...).
I went to the room and found it was still muggy and hardly "cold". The temperature on my clock read "75 deg.", while he old AC unit on the wall read "65" ! I called down to the front desk to see about switching rooms, but they were booked up,so I slept fitfully in a warm, muggy room all night...
I tossed and turned throughout the night as the old AC hummed and put out its meek air conditioning- I dropped my watch from the nightstand under the bed and when I pulled out the bed, found a HOLE in the wall, which could let in anything in! The Hotel was not renovated, but rather "re-painted", as seen from the pic...
The next morning I was informed that the shuttle service arrives on the hour, and I had to leave by 7AM. So I checked out at 6:45A and waited with a flight crew that was going to the Airport as well. When the Blue One shuttle arrived, it was already full of passengers, and said they didn't have room, but that another van was on the way. At 705A, a van pulled up from Blue One and started loading the flight crew. I asked if I could ride with them to the Airport, the driver said "No, this is for the flight crew only". I explained that I needed to get to the Airport, and that the Blue One shuttle was full and I could simply sit in the front. He said "No" and continued on to the Airport. At 720A the same large shuttle came back, moved around passengers and I was able to squeeze into the SAME SHUTTLE that had left 15 mins PRIOR!! Also I got the pleasure of paying $10 for this delayed service that got me to the airport at 740A !
All this stay showed me was that the Sheraton Riverwalk lacked so many things, that it would be better to stay ANYWHERE else if you are in Tampa, due to the following reasons:
-Hotel is old and showing its age. New paint does not a "Renovation" make...
-the AC units are old and do not work to their full capacity (unless you don't like cold temp in your room).
-The staff is at best, lazy...at worst; inept. Essentially: You're on your own..
-You will need to pay $20 for a "free" shuttle service that will likely be late and cramped for space.
-Get to the Lounge EARLY if you want any food or drink
-keep your drink orders to the Bartenders with only 1 or 2 ingredients.
Post date: I received an email from a manager at the Hotel:
-- " I would like to take the opportunity to apologize for the inconvenience when you arrived at our hotel. Here at the Sheraton Tampa Riverwalk we take pride in delivering outstanding service and regret we fell short of our goal in this instance. I can assure you this is not the Starwood way.
I have taken a look at our website and I see that we have our hotel shuttle listed as going within a 3 mile radius of the hotel. Unfortunately the airport is out of this radius which is why we recommend BlueONE at a charge of $10.00 per person or a taxi in the amount of $25.00. I apologize if there was any confusion, please let me know if you found it listed differently and I will be more than happy to look into it.
Please accept my sincere apologies as your feedback is genuinely appreciated. I appreciate you taking the time to share your thoughts with us as we can use this as a tool to better serve our guests as we continually strive for excellence. Its guests like yourself that help us improve and make a difference. We hope to have an opportunity to prove ourselves to you in the future. If there is anything else we can do for you please do not hesitate me. "
-- No where in the email do you see any attempt to make up for their deficiencies, but rather to say in a nice way; "Tough Luck !"
So in closing, if you decide to stay at the Hotel, I would tell you what the Manager told me in her email:
"Do not hesitate me" ( i.e. "Tough Luck!")
July 4, 2014
Rated 5 out of 5 by Manju ABOVE & BEYOND
My husband's "surprise Birthday night" ended up also being a night of wonderful surprises for me, as the staff went out of their way to make this a special visit for "us". We have never encountered such a helpful, friendly and happy staff in the hospitality industry.
Although this was a my husband's night. The Sheraton Riverwalk in Tampa, made this "our night". I will never be able to thank everyone enough for their efforts and kindness. We most assuredly will be back and recommend the Riverwalk to EVERYONE. Thank you also, to the management for having the wisdom to employ such incredible people to compliment the comfort and loveliness of the facility....
September 3, 2012
Rated 2 out of 5 by Nellie820 This hotel was dirty.
The location was perfect, and our balcony view was beautiful with the colorful lit river behind the hotel. The in-room service was spot on, breakfast delicious. Ordered two dishes, and enough for 3-4 people.
HOWEVER, our room was dirty. There was a used toothpick on a small table in front of the couch. Also, the bathroom had hair on the ceiling. We had a room with no fridge, and woke up to find a roach crawling on a *sealed* food container we brought in from the night out in Tampa.
I am a Starwood Preferred Guest and have to come to expect an extremely higher level of cleanliness then what I was shown at Tampa Riverwalk.
February 19, 2013
Rated 4 out of 5 by SeekingQuiet Reserved Quiet Room But Did Not Get One
We enjoyed our overnight stay in this hotel but had disappointment too. The Valet & Club Room Associates were great. We were Very Disappointed though with the amount of "mechanical noise" in our room and outside our door even though a QUIET ROOM was offered by the reservation agent & noted in our reservation. It sounded like we were next to the engine room on a ship. Please don't offer a Quiet Room and then give someone room 616. A mechanical room for the hall was outside our door and our in room A/C was noisey too. The Roar of the Street Sweepers below over the mechanical noise was comical. Expected QUIET Serene Riverview Room but what we got was far from that.
March 1, 2013
Rated 3 out of 5 by bendall City View Rooms are Very Noisy
My room was a city side view with a balcony on the 6th floor with the Sheraton Club. I like the convenience of the Club and the staff there were great. Nice views of the river.
The slding doors on my balcony did not close properly and allowed significant traffic noise from the street below. Also, my room was across the hall from the ice machine which was loud and very noisy particularly when other hotel guests would use it.
Sheraton should seriously consider updating the sliding doors for better sound
The location of the ice machine, particularly on a Club floor, should not be directly across from guest rooms. Consider a separate room/alcove like most other hotels do.
August 20, 2014
Rated 4 out of 5 by Carl Tampa Soul Roll
I thought this was a very nice hotel. The only reason I didn't give an overall Excellent is because the sound proofing was poor. You could hear all the noise from the hallway while trying to sleep during the day. With that said, the room comfort, staff, location and cleanliness were excellent. Great location on the river walk and close to many sites. The room was very spacious and the bed was great! Some of the furniture and fixtures were a bit outdated but it gave a rustic look and did not take away from the appeal of the hotel. The staff was great and I enjoyed my stay. I would stay here again and recommend to others.
January 23, 2013
Rated 2 out of 5 by Cookies121 Needs Improvement
This Sheraton needs a major update. No water in lobby for guests and considering that it was south Florida and most all hotels (of any great standing) have water in lobby for guests. No coffee service in lobby, ice buckets were way to small, bathroom super small and old-smelled like smoke all the time so not sure if the air vent connected to other rooms. Very expensive for the condition of the property. Please next time allow guests to self park and NOTIFY them of the extra cost. Was not impressed with the property at all. Please update it!!! Great location ..that's it though!
Oh - no refrigerator in room either.
July 14, 2014
Rated 5 out of 5 by Gen50Bil Great place to stay 'if' you get a river-view room.
We stayed here last year and were very unsatisfied with the room because we had made a reservation for a river-view room and when we arrived ('HE') told us that there were none available. Rooms are terrible with no view, no river-view and no balcony. This time we got a river-view room with a balcony with a very very nice & friendly ('SHE') desk clerk. It was fun to sit out on the balcony and watch the boats go by. Your renovation in process didn't bother us at all. It should look beautiful when finished. Service in the restaurant and bar was great and at a reasonable price. Also a very nice view of the river in the dining room. Glad you got rid of the curtain - - !!!
September 9, 2013
Rated 3 out of 5 by nel79 Not what expected from Sheraton
originally booked a junior suite, what a waste of money. room was dirty, crumbs on the carpet, ripped curtains, stained tub. Not worth $459 a night. Asked to change a room but were told they are completely booked. Ended up in a regular room for $189 per night. Found cashews on the floor from the previous occupants. During my stay room was cleaned once, however, cashews on the floor were still there.
At some point I reserved a car service for 5 am pick up just to find out nobody actually reserved anything. Disappointment all around. Would not be back or recommend to anyone. Except for a nice lobby, nothing positive!
February 22, 2013
Rated 3 out of 5 by KK65 K. Davis
We stayed here for All State Orchestra for our daughter who was performing. It was great for the location, close to everyting we needed. Disappointed in the age of the hotel, was clean, but old. Stayed in a room by the street and was very noisy, hard to get sleep. We got a discount because of the All State, but for the hotel, I expected much more. Wouldn't stay again, Also was not informed that we got free breakfast, til I tried my card in the hospitality room on our floor the last morning. Paid for room service breakfast the first day, and went out another. Certainly wouldn't have, if I'd been made aware of this.
January 14, 2013
Rated 4 out of 5 by roachnurse Gasparilla weekend
This was a great hotel to be able to walk to the start of the Gasparilla race. Everyone was courteous and the room was clean, yet average. A bit dated but clean. The only thing that bothered me was the naueating ,very strong air freshener they use for the entrance area. It was horrible every time we came or went. Has a nice smell but needs to be toned down a lot.. Getting into the entrance with your car is a bit tricky if you are coming from the other side of the street across from the hotel. No turn signal and lots of oncoming traffic so need to go down two lights before being able to enter into the valet area
February 25, 2013
Rated 2 out of 5 by FLBarCandidate Poor Impression
Highly visible furniture damage(several pieces). Placement of TV and phone inconvenient. TV placement used to obsure damaged surface. Poor lighting, no lamps for sitting area. No luggage stand. Some of these conditions would be understandable for a "budget" priced room but not for an organization that advertizes much better. Even at a budget hotel there would have been lamps at either end of the sofa, either side of the bed and at the desk. When asked for additional lamps, the desk attendant said "we don't have any more lamps." The only reason we remained at this hotel was because of proximity to FL Bar Exam.
March 8, 2014
Rated 2 out of 5 by neq100 Lost and Found non-responsive
I stayed at this hotel during a business trip to Tampa. I had to get up early to catch a flight and I accidentally left a necklace and earrings on the dresser. I called the lost and found the next day and they didn't return my phone call. I called again a week later an still have not heard back from the property. If you forget anything here, consider it forever gone.
The hotel was under construction when I was there so the lobby was torn apart. My room was a 'remodeled' room, but the sliding glass door didn't align properly to the lock, therefore I had to sleep with the door unlocked all night.
I would not stay here if I had a choice between this property and another SPG hotel.
November 20, 2013
Rated 4 out of 5 by LAD6814 Nice Stay for Price
The hotel is in a great location downtown. Everythng was nice and clean and staff was very responsive and welcoming. The actual building is a little dated and I am use to a larger fitness area for a Sheraton. Overall for the price, it was a great stay.
October 30, 2014
Rated 5 out of 5 by JP78 Newly renovated & fantastic staff
My daughter goes to U Tampa so this hotel is close and easy to walk across bridge to campus .Hotel location is also close to downtown area for walking tour and it's great to take the hotel shuttle downtown which also goes to airport. The newly renovated lobby is very big and airy. All staff I have had contact with are friendly, helpful, and professional. I have stayed in rooms both on the city side view and river view. All rooms have been clean and comfortable. Sitting by pool has a great view of the Hillsborough River and the U Tampa campus which at night is beautiful.
August 24, 2014
Rated 5 out of 5 by jmd2101 Very Pleasant Stay
This is my favorite hotel to stay in while in Tampa! The front desk employees are always accommodating and friendly. Jason checked us in!!! I appreciate the kind gesture when you're walking through the lobby and you pass the front desk the staff acknowledges you.. very nice touch! The Valet staff is terrific! We were in and out quite often and the Valet attendants always welcomed us back with a smile and pleasant talk. The car was always brought to us very quickly too. The room was beautiful and very clean! Thank you to All the Sheraton employees who made our stay with your hotel so enjoyable.
March 10, 2014
Rated 5 out of 5 by Robyn941 Amazing!
My son's rehearsal, wedding and reception was as perfect as I could have ever imagined. All of the staff from the valet, front desk, servers and most important Paul who did an amazing job with everything from the very beginning of the journey to the very end. Everyone who attended had an amazing time and couldn't pay us enough compliments. My greatest thanks go out to everyone at the Sheraton Tampa Riverwalk for making it the Perfect Day.
October 13, 2014
Rated 4 out of 5 by Beth515 business stay
nothing against the hotel but the room was very noisey. The traffic and sirens wer almost constant.
This pillows although were plentiful were very uncomfortable.(too soft, flattened out easy - personal preference) this again is nothing against the hotel or staff.
a free shuttle service to and from the airport or the local areas more than a 3 mile circle.
October 20, 2014
Rated 5 out of 5 by GAPeach41 Wonderful Experience
The staff went above and beyond, they are friendly and helpful, the valet was quick and great with giving directions. The rooms are very nice sized, clean. Although at the time the hotel was having some painting done, the front desk changed us from city view to river view to keep us from smelling the fumes. The staff in Ashley Street Grill was great as well, the breakfast buffet was awesome and our waitress was great and full of knowledge as well. The hotel is located downtown in close proximity to everything that we did in the area. Would definitely recommend staying here.
September 3, 2013
Rated 5 out of 5 by Jojolynne The Hotel Staff are the best I've ever encountered
After driving 17 hours from New York i arrived at the Riverwalk around 10:30 in the evening. upon arrival i find out that my reservations were not for that night but for the week after. Jessica at the front desk was wonderful and was able to find me a room for the four days i had planned on staying. Rachel was able to refund me my money that i booked for the week after from CCR. What started out to be very stressful amd very expensived ended up to be a very enjoyable couple of days with my son who is a student at the University of Tampa
August 25, 2014
Rated 4 out of 5 by Robbie52 Very nice property and well suited for business travelers in the area
I stayed her for one night last week and was upgraded to a nice suite, so thank you management! The room was quite nice and the bed easily up to Starwood standards. The plumbing in the spacious bathroom area is superb - plenty of hot water and great water pressure.
The working area at the desk in room was satisfactory and the internet was quite robust.
The one meal ( dinner ) at the hotel restaurant was just so-so.
The Club Lounge was nicely appointed with amenities and service was cordial and professional.
Overall, this is an excellent property and would recommend.
May 4, 2014
Rated 5 out of 5 by James27284 This hotel gives a warm welcome that continues through your stay
The staff made sure you had a warm welcome and this continued through out the stay. Everyone from the front desk to the maid service would greet you. Rooms were very clean and comfortable.
October 22, 2014
Rated 5 out of 5 by MBR64 Very Pleased!!
We just returned from a three night stay at the Sheraton Riverwalk. It was awesome. we just want to commend the Valet Staff - they are awesome!! Always service with a smile and very helpful with directions and suggestions of places to go. Truthfully, all of the staff were super friendly and we will definitely book this hotel when we return to Tampa!!
October 13, 2014