Rated 5 out of 5 by DMS3717 Nice Upgrade
I've stayed at this hotel many times. A great SPG option when you don't need to stay downtown. Great location to shopping and restaurants. Being a platinum member it was nice to get an upgrade to a suite. This does not happen all the time at this hotel. It was nice to have a suite, very relaxing and great layout.
May 30, 2014
Rated 4 out of 5 by Racer27 Nice hotel in a good location
This hotel is situated close to highways and main access streets making it easy to get anywhere in Indy. The staff were all pleaseant and helpfull. The hotel could use a few more people working breakfast on weekend mornings. The maid staff during the weekday part of our stay was just ok, but the weekend staff was great. The walls are a little thin so we had some sleep disturbance a couple of nights. Managemant did try to address the issue.
May 27, 2014
Rated 5 out of 5 by Debbie63 Ultimate Experience
I did not eat at the hotel so I cannot state the quality of food or beverage.
May 27, 2014
Rated 4 out of 5 by bm5124 wireless is poor
need to increase speed of wireless
May 26, 2014
Rated 4 out of 5 by Allan47 The hotel was a good hotel
The hotel was a good hotel for our conference.
May 20, 2014
Rated 4 out of 5 by TravelLady2 Very Pleasant Stay
I enjoyed staying at the Sheraton Keystone Crossing. The staff was very pleasant and helpful. The room was clean and the pillow-top mattress was great. The Wifi in the lobby was convenient. The pool and hot-tub were quiet and relaxing, and the gym was quite well-equipped. If you like mall-shopping, the location is excellent. I didn't try the restaurant. I would definitely stay there again.
May 19, 2014
Rated 2 out of 5 by ForcedMeetingAttendee Needs work...
The bedroom area was cramped, and the bathtub was unsafe. I slipped in the bathtub, and had nothing to grab onto because, unhelpfully, the bar was located on the opposite side of the tub, and I couldn't reach it. I waited in line over 10 minutes to check in and over 5 minutes to check out.
May 16, 2014
Rated 5 out of 5 by DrJones Great Location and Amenities
When traveling to Indianapolis, I always choose to stay at the Sheraton Keystone. The hotel is in a great location, connected to a high-end mall and has great eateries. The staff is always pleasant and greets me with a smile while acknowledging my loyal SPG commitment. The bar is a great place to have a beverage and watch sports on the flat screen televisions. You can sense that the hotel management invested in the training and development of their staff as I have never been let down when it comes to meeting my expectations.
May 15, 2014
Rated 5 out of 5 by Nikisway Most comfortable bed ever!
I have never stayed at a Sheraton before, but this experience will change where I stay from now on.
May 12, 2014
Rated 2 out of 5 by Debbis Customer Service
My experience was the worst ever at a Sheraton. I have stayed at this hotel previously and it has always been great. But this time it was a major problem.. When we arrived the room was so hot we turned up the air and unpacked. We then left for a short time and came back and it was even hotter. We called guest services and a maintenance man came up who was very nice and helpful. He stated we would have to change rooms since the air conditioner needed much work and he called down to expediate the matter for us. But the front desk took over an hour and still no reponse for changing rooms. When we called down the front desk said they could not do anything till they talked to the manager and she was not answering her page. We finally went downd to locate the manager who then said she did not have her pager on her. What kind of 4 star hotel hires a manger who does not response to customer needs immediately. She then moved us to the room right next door. Never once appoligized or made any attempt to accomodate us or explain anything. She acted like we were a problem for her. We left to attend to business we needed to take of about 2.5 hours late due to this inconvenience. When we returned she had left a coupon for 3 complimentary breakfasts on our table but still no apology for our lost time and inconvenience. We were there for a pageant and had several family members arriving in other rooms and were embarrassed to even let them know what had happened. This is not the service we expect from a 4 star hotel carrying the Sheraton name.
May 12, 2014
Rated 5 out of 5 by darkmark my review
the sheraton was a great place to stay . i was in town for a tournament and they made me feel like i was a my own place. great service from the front counter all the way to the cleaning staff. great time great experience cant wait to stay at another sheraton thank you very much for your hospitality
May 10, 2014
Rated 2 out of 5 by NancyJ2 Room was not clean
I checked in to find spots on the rug, signs that the room was not well vacuumed, a long black hair stuck to the shower wall, no soap, and worst of all, a disgusting streak on one of the comforters. Also, the linens reeked of chlorine bleach (cold comfort, given the stain situation). The bleach smell was so powerful it actually made it difficult to fall asleep. The bed sagged and was not comfortable.
May 7, 2014
Rated 5 out of 5 by Jamjar Great location
This hotel was perfectly situated to get into downtown Indianapolis and to the airport
May 7, 2014
Rated 5 out of 5 by Julie41361 This is a very nice hotel
Stayed here for a Nursing Conference, and the room was very clean, bed was very cozy. The staff was extra nice as well!!!! Would stay here again
May 5, 2014
Rated 5 out of 5 by shyboy Employees were very personable
Whomever the young lady was that was your "employee of the year" at the hotel certainly deserved that title while I was at the hotel. A cheery smile, great work ethic, and a sincere warmth makes her a nice memory of my stay. I cannot remember her name, but I am sure you know which woman this is.
May 5, 2014
Rated 5 out of 5 by ClarkeP Great hotel
This is one of my favorite Sheratons. It's always clean. The rooms are large & comfortable. It's in a great suburban location. And the beds are REALLY comfortable.
May 3, 2014
Rated 5 out of 5 by PlatinumDon Favorite Indy Hotel
Once again you provided me with a great place to stay. I appreciate the staff and will be back again and again.
April 30, 2014
Rated 5 out of 5 by Joni96 Only concern
The linens for the fold out sofabed were folded up within the bed and appeared to have been there for a while. There were some spots that appeared to be food stains on it. Normally I would have requested new, but by the time we realized it, it was getting late to wait for a replacement.
April 28, 2014
Rated 5 out of 5 by crit429 Hotel stay was great
clean rooms, accommodating staff, enjoyable stay
April 24, 2014
Rated 5 out of 5 by 4Mike Great Rooms
The upgrade on the rooms was very noticeable. The only thing I saw was the carpet as you walked in room 1014 was pulled away from the wall on the right side of the hallway.
April 24, 2014
Rated 5 out of 5 by BigBoss84 Great Service
I asked for a specific room for sentimental reasons and the front desk associates were extremely willing to grant my request.
April 24, 2014
Rated 2 out of 5 by cazuza11 Think Twice Before Arranging a Business Meeting
Murphy's Law: What will go wrong will
I arrived at approximately midnight and needed to check the meeting room where I was going to give a lecture. They couldn't find the right person to open the door.... I waited nearly 25 minutes and still nothing. I was credited award points for the inconvenience... which is nice... but still, see below!
The next day... they couldn't find the boxes that were shipped... but INSISTED the only boxes they received was a box for a different conference by the same company. They finally found it.... 1 hour later. This means my attendees went without their reading material for an hour. The INSISTENCE to the point of embarrassing me is what really offended me. I'm appalled at the way I was treated.
One of the reasons I like to check the room before I ever lecture. The power supply wasn't working. It was a simple fix... but caused me to start late.
I would reconsider things if you choose to book their again.
April 17, 2014
Rated 5 out of 5 by psycho very accomodating for our conferece
the front staff was excellent in helping me correct some paperwork for our meeting. very pleasant too!
April 15, 2014
Rated 4 out of 5 by MiaElizabeth Wonderful Location
Stayed for soccer showcase at Grand Fields. Hotel was convenient to fields but lots of road construction in the immediate area meant delayed travel times. Hopefully this will improve soon. Hotel being connected to mall and dining was a huge plus! Gave the boys lots to do- mine especially liked exploring the Tesla store. Only negatives; 1. Beds are double size not queen. Tight fit with my 6'1" hubby. 2. You have to pay for internet access. I would think a hotel of this caliber/price point would include the access in the price of the room-- pretty much every other hotel we stay at does.
April 14, 2014
Rated 5 out of 5 by Madlilly Good getaway
Great shower and great bed as expected
April 13, 2014
Rated 4 out of 5 by Val36 Great Staff!
Courtney Oliphant did a wonderful job. When I arrived, my room confirmation did not show in the system. She was able to find me a room without any trouble. When I got to the room, I found that the deadbolt would not work due to the design of the door lock (ANSI Unit). Traveling as a woman, this made me uneasy, and despite a very busy hotel night Courtney was able to find me a room with a deadbolt. I appreciate her customer service and will be sure to book again due to her tenacity.
April 11, 2014
Rated 4 out of 5 by Earl1 This hotel allow flexibility during conferences
Hotel and facilities were clean and quite. Restaurant staff slow in attend to customers needs
April 11, 2014
Rated 5 out of 5 by Happy0406 Quiet and Comfortable
This hotel has the quietest hallways and most comfortable rooms of any hotel I have visited. It is so easy to relax and sleep soundly in these rooms. The front desk staff are so friendly and helpful. Plus the proximity to shopping and a large variety of restaurants can't be beat. It is my favorite place to stay when I am in Indianapolis.
April 7, 2014
Rated 4 out of 5 by Lizard The hotel was a great location for our activities and comfortable room and price.
The hotel and room were very clean. The staff was excellent. The room was furnished beautifully.
However, I would like to make some suggestions.
1. I would like to be able to do my hair and makeup in the main room, while my husband uses the bathroom. There is no mirror and good lighting in the main living space, or place to easily plug in my hair dryer. This would allow us to get ready to leave faster and more comfortably.
2. We did dine for a quick sandwich, and later to have a cocktail, which was good.
However, it was cold outside and sitting in dining room and the bar area was very cold too, and uncomfortable.
I would suggest some type of barrier so when the front doors of the hotel open/close and the cold air comes in, guests would not be cold too. So, we did not dine in your dining room again, since we did not want to be cold.
Other than the above, our stay was great!
April 7, 2014
Rated 5 out of 5 by littlepete close the mall
clean room and great pool for kids
April 4, 2014